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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 612717 times)
Dargo
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September 11, 2013, 06:02:44 PM
 #81


Will you consider adding a BTC/PPC trading pair?  Also in Safari for me the site doesn't work at all.

It's Safari 5.1.9 on my Macbook running 10.6.8.  It looses is formatting and turns into a page with links and the latest prices and text etc running in a single column on the left, I'm assuming its supposed to have a nice design! Hope that helps Smiley

I understand about PPC, but I do think it being a proof-of-stake coin it's a worthy alternative coin to Bitcoin that deserves a place on the exchange.

Thanks for the followup info. PPC is an interesting altcoin, and we are open to the possibility of offering it, but realistically even looking into the possibility is going to be a low priority for quite some time.
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Dargo
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September 12, 2013, 01:17:46 AM
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So we've had some experience now with the address verification process for users and wanted to provide a helpful tip.  We use a variety of tools for address matching and verification, and formats can vary from country to country.  We've noticed one thing that could help ensure that the address verification step goes more smoothly (and quicker) for you - check and see how your address is formatted in Roman characters in online search engines, such as Google, and use that as a guide for how you format your address for entry in our systems. It won't necessarily guarantee that the process goes smoothly, but in many cases it will help speed up the process. 
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September 12, 2013, 01:42:21 AM
 #83

So we've had some experience now with the address verification process for users and wanted to provide a helpful tip.  We use a variety of tools for address matching and verification, and formats can vary from country to country.  We've noticed one thing that could help ensure that the address verification step goes more smoothly (and quicker) for you - check and see how your address is formatted in Roman characters in online search engines, such as Google, and use that as a guide for how you format your address for entry in our systems. It won't necessarily guarantee that the process goes smoothly, but in many cases it will help speed up the process. 

just to clarify.. the address doesn't need to be entered in roman characters.  Your national postal service may have a website that assists you in determining the proper format of your address.  A good test would be whether the address provided would be acceptable for receipt of an internationally mailed letter.

Bitcoin, Ethereum, Litecoin, Namecoin, Dogecoin, Ripple, Stellar, US dollar, euro, British pound, Canadian dollar and Japanese yen exchange:  https://www.kraken.com
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September 12, 2013, 02:27:10 AM
 #84

Maybe you can look at my account (AA11 N84G 0IDL YGZA)?
The verification process for Tier 2 is in processing state for 2 days now without change.

Edit: I'm not able to alter my address anymore to bring it into canonical form
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September 12, 2013, 02:44:07 AM
 #85

So we've had some experience now with the address verification process for users and wanted to provide a helpful tip.  We use a variety of tools for address matching and verification, and formats can vary from country to country.  We've noticed one thing that could help ensure that the address verification step goes more smoothly (and quicker) for you - check and see how your address is formatted in Roman characters in online search engines, such as Google, and use that as a guide for how you format your address for entry in our systems. It won't necessarily guarantee that the process goes smoothly, but in many cases it will help speed up the process. 

just to clarify.. the address doesn't need to be entered in roman characters.  Your national postal service may have a website that assists you in determining the proper format of your address.  A good test would be whether the address provided would be acceptable for receipt of an internationally mailed letter.


Right, the general point is that taking a little time to find out what the internationally recognized format for your address is may very well speed up the verification process for you. An online search engine such as google is one way to do that, and consulting your national postal service is another. In my case, google doesn't actually recognize my exact address, so I'd be better off going with the postal service. But even so I'd be better off using google as a guide (say by looking at other addresses on my street) than I would coming up with my own free-form thing.
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September 12, 2013, 03:04:49 AM
 #86

Maybe you can look at my account (AA11 N84G 0IDL YGZA)?
The verification process for Tier 2 is in processing state for 2 days now without change.

Edit: I'm not able to alter my address anymore to bring it into canonical form

We've got the list of people who haven't cleared tier 2 and we're plowing through it as quickly as we can. But we're asking for everyone's patience since it will take some time to get through them all. We're not asking for your acceptance though. I think we can all agree that long wait times for verification are unacceptable, but understand that we are working hard to streamline the process. I think we are learning that part of streamlining the process is a matter of communicating with customers and letting them know what they can do to help. I'm hesitant to start giving preferential treatment to people who ask for it since it might create a deluge of requests that would just slow the whole process down.
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September 12, 2013, 04:14:29 AM
 #87

Yep, some aspects of verification are taking longer than they should. If tier 2 (address) verification doesn't pass automatically, it needs to be verified manually, and this process is slow right now. I'm told we'll probably have a fix in place for this later today to speed this up. Also, as I've mentioned before in this thread, tier 3 verification is going to be slow initially. But are you sure your address didn't get verified? The system shouldn't let you enter ID and proof of residence without address verification.

Actually, I also have " Your tier submission is being reviewed." for Tier 2 and I was allowed to upload docs for Tier 3 "1 - 2 of 2 uploaded documents"

1CmrswU7JYpi9WNC8EHWCV3aam1FJsW2Zu - to show appreciation for my work
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September 12, 2013, 04:25:58 AM
 #88

Yep, some aspects of verification are taking longer than they should. If tier 2 (address) verification doesn't pass automatically, it needs to be verified manually, and this process is slow right now. I'm told we'll probably have a fix in place for this later today to speed this up. Also, as I've mentioned before in this thread, tier 3 verification is going to be slow initially. But are you sure your address didn't get verified? The system shouldn't let you enter ID and proof of residence without address verification.

Actually, I also have " Your tier submission is being reviewed." for Tier 2 and I was allowed to upload docs for Tier 3 "1 - 2 of 2 uploaded documents"

please PM me with your public account id, or submit a ticket with it and I'll check it out.

Bitcoin, Ethereum, Litecoin, Namecoin, Dogecoin, Ripple, Stellar, US dollar, euro, British pound, Canadian dollar and Japanese yen exchange:  https://www.kraken.com
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September 12, 2013, 09:37:55 AM
 #89

Hi Kraken,

why do you not accept proof of identity and utility bills in form of PDF's?  Sad
PNG, JPG etc. is quite annoying because I get my utility bill via eMail ... welcome to the 21st century!  Wink

All the best!

     one4many
stellan0r
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September 12, 2013, 10:38:18 AM
 #90

i'm still on Level 0 with Level 1 Pre-Verified and Level 2 Processing for 2 days now... any advances in your review process?

Allgemeine Gesundheitsberatung gegen Bitcoin-Zahlung. Bei Fragen einfach eine PM schicken!
If you want to send a thank you: BTC "1PZJvKvarRviQRQWejpvXW2j4e1xbT8MZb"
MannyEric
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September 12, 2013, 02:19:55 PM
 #91

How much time does the SEPA deposit take?
Dargo
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September 12, 2013, 02:43:49 PM
 #92

Hi Kraken,

why do you not accept proof of identity and utility bills in form of PDF's?  Sad
PNG, JPG etc. is quite annoying because I get my utility bill via eMail ... welcome to the 21st century!  Wink

All the best!

     one4many

The acceptable format for the docs isn't determined by us but rather by some of the tools we need to use. We typically only need the first page and it has to have name address and date. You may be able to get the needed bit with a good screen capture, but there are also a variety of ways to convert PDF to JPG, etc.
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September 12, 2013, 02:54:09 PM
 #93

i'm still on Level 0 with Level 1 Pre-Verified and Level 2 Processing for 2 days now... any advances in your review process?

If you are pre-verified for level 1, this probably means we can't offer services in your area until we complete our regulatory compliance for your area. Check the confirmation email you received to see what it says. We'll get you tier 2 verified as soon as we can, but most likely the bottle neck for you will be waiting until we bring our services online in your area.   
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September 12, 2013, 03:11:09 PM
 #94

i'm still on Level 0 with Level 1 Pre-Verified and Level 2 Processing for 2 days now... any advances in your review process?

If you are pre-verified for level 1, this probably means we can't offer services in your area until we complete our regulatory compliance for your area. Check the confirmation email you received to see what it says. We'll get you tier 2 verified as soon as we can, but most likely the bottle neck for you will be waiting until we bring our services online in your area.  

oh yeah did not read that (only "account confirmed, ok next mail"). Where do you offer your service?! Since your exchange works with Euro, I was sure that, as being a resident of a (the) Euro country, I could use your exchange right away Wink  (at least for BTC/LTC trades)

Allgemeine Gesundheitsberatung gegen Bitcoin-Zahlung. Bei Fragen einfach eine PM schicken!
If you want to send a thank you: BTC "1PZJvKvarRviQRQWejpvXW2j4e1xbT8MZb"
Dargo
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September 12, 2013, 03:34:23 PM
 #95

i'm still on Level 0 with Level 1 Pre-Verified and Level 2 Processing for 2 days now... any advances in your review process?

If you are pre-verified for level 1, this probably means we can't offer services in your area until we complete our regulatory compliance for your area. Check the confirmation email you received to see what it says. We'll get you tier 2 verified as soon as we can, but most likely the bottle neck for you will be waiting until we bring our services online in your area.  

oh yeah did not read that (only "account confirmed, ok next mail"). Where do you offer your service?! Since your exchange works with Euro, I was sure that, as being a resident of a (the) Euro country, I could use your exchange right away Wink  (at least for BTC/LTC trades)

We serve most of Europe, but if you are in Germany for example, it's going to be a few weeks yet. The recognition of bitcoin as a "unit of account" (or whatever the best translation may be) in Germany means that we have special regulatory requirements that need be satisfied before we can operate.
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September 12, 2013, 03:37:56 PM
 #96

    Are you currently servicing any US states?     

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September 12, 2013, 03:38:54 PM
 #97

How much time does the SEPA deposit take?

It's pretty quick, but I'll have to check in order to give an "x-y days" kind of estimate.
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September 12, 2013, 03:58:57 PM
Last edit: September 12, 2013, 05:56:00 PM by Dargo
 #98

   Are you currently servicing any US states?      

From the OP: "In most US states, including California and New York, we offer no services.  In some US states we offer Digital Currency <-> Digital Currency trading.  In fewer US states we offer DC <-> National Currency trading."

The above isn't permanent - we do plan on being able to serve most of the US, but there's no definite ETA on this.

We don't have a published list of the jurisdictions we serve, in part because it could potentially be used in an attempt to circumvent our controls. When you create an account, your confirmation email will let you know what services we can currently provide in your area.

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September 13, 2013, 08:08:36 AM
 #99

I can confirm it's quick indeed. My deposit took slightly over 24 hrs.

How much time does the SEPA deposit take?

It's pretty quick, but I'll have to check in order to give an "x-y days" kind of estimate.
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September 13, 2013, 08:50:39 AM
 #100

First of all I'd like to say I love the basic concept of this exchange. The whole regulatory compliance and customer validation is slowing the launch, but I think most of us understand it is very necessary. We don't want to see a Mt. Gox like fiasko here... I personaly have no problem waiting a couple weeks more before I can start trading with you.

Transparency, honesty and promptness is what we want (for trades, deposits/withdrawals and support requests). If you can deliver, we will bring our business to your site.

That being said I do have suggestion. The BTC/LTC and EUR/LTC pairs should in my opinion be switched to LTC/BTC and LTC/EUR. Simply because ALL the other exchanges have them like that and it's much more convenient as those are the numbers we are used to (2€ per LTC, 0.02 BTC per LTC). Better to do it now while the trade volume is low. I don't think anybody will mind, but a lot of us will support the change.

I hope you guys keep up the good work and get this thing started properly.

Cheers Smiley
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