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[NotATether]

You don't accept messages from Newbies, what is the best way to contact support and get a response?
I've been waiting for 2 months.

Here is one merit in case the rep still hasn't opened messages for newbies.

[piebeyb]

Hello BTC Talk Community,

I am the newest member of the Free Bitco.in Customer Support team and am excited to join this community.
I'm here to assist you with any questions or issues you may have.  My goal is to provide you helpful support and guidance to ensure you all have the best possible experience.

As I get fully acquainted and set up, I appreciate your patience.
I look forward to engaging with you, contributing to this forum and enhancing your experience with the site.

Please feel free to leave any feedback you may have, your input is greatly appreciated. It will be taken onboard and help in providing the best possible product and service.

Best Regards,

Customer Support Team
FreeBitco.in

Finally there is one representative from this site who is really active now in this thread to help all the novice users who often come to this thread complaining about their problems, I hope your arrival will solve all the problems soon, I believe this site will still pay all its users and Don't really leave us all here with all the problems, I hope your arrival brings peace to all users who have problems that have not been resolved until now and I hope you will also be more responsive to them. Btw welcome to the forum

Dear BTC Talk Community,

We are pleased to confirm that CSFBC is the official and authorized account responsible for handling our support.

Best regards,
The FreeBitco.in Team

Thank you for confirming it, I hope that the new representative here who replaces Thequin's position can really be active in the thread so that he can help all users who have problems on the site, at least this can ease all the trust that has been slowly fading lately on the freebitcoin site, even so with looking at the many cases that exist, I still have confidence that this site is still paying and not going bankrupt and even still has enough money to pay all its users, not long ago I also made a withdrawal without any problems, everything was processed well as usual.

[blackmtl308]

@CSFBC

I sent an email to support@freebitco.in, for the third time since 26 April 2024, explaining my problem.
In the subject of the email, there is my ID 51895659.

[Drazen2003]

Some of you already know me. I was one of those robbed. 2 times. one depositing because an incorrect address appeared in the official page and another withdrawing because although everything was fine on the screen, all my funds were deposited to another account.

I am very happy if the Client Service becomes proffesional and really answer our issues. As many of you knows, i sent graphical evidences about the issue and the malicious scripts and even i offered my account to Freebitco.in for the investigation.

The issue was not caused by a virus. It was a 100% security issue in Freebitco.in (i prove that because i used different PCs, networks and devices) but  after causing the loss of all the funds of some users and having sent emails with evidence of the hack:

• no one from Freebitco.in responded to any of my emails.
• nobody from Freebitco.in have contacted me.
• of course, we still don't know if they fixed the critical issue or hackers can attack again at any time

.

Nor has the user @TheQuin responded to the private message I sent him. For me, the answer from freebitco.in has been... horrible, shameless. They have laughed at us.

Now, I would appreciate someone from Freebitco.in to calm us.

In fact, i have returned to the page but i am afraid and review the page code every time i need to deposit or withdrawal because i don't know if we are still in danger and the hackers can come back whenever they like.

[Marhy91]

please recheck. I chose FUN via erc20 to the address 0xaff6894c241265a357d4176b70d9f028132dfbe4 nothing came. my id 36110069 Thank you for quick execution

[Moreno233]

Nor has the user @TheQuin responded to the private message I sent him. For me, the answer from freebitco.in has been... horrible, shameless. They have laughed at us.

Now, I would appreciate someone from Freebitco.in to calm us.

Yesterday CSFBC made this post confirming to be the CS for this forum, seems he took over from @TheQuin and as a new member of the support, I will suggest we give them more time like he already requested. The good thing is that there is steady progress being made and now that we have someone we expect to be active in this forum, everything will become normal and responses receive faster than before. It has been a long wait but I'm sure it is worth the wait because FreeBitco have been a wonderful innovation that have made much impact with their faucet and other services.

[tranthidung]

I think you missed the post made by freebitco.in PR.
freebitco.in PR already confirmed that CSFBC is their official representative on the forum and will be responsible for handling support requests.

Yes, I missed that post. I thank you for the information.
Now, we already had confirmation from the team, let's move to my second recommendation.

• A position description for your account (in text) like the freebitco.in PR account has with "freebitco.in Official PR Account"

It will help everyone to know you are one of team members, and can help impersonating attacks in future too.

A short text description like "freebitco.in customer support staff" for CSFBC is not too bad, isn't it?

I see in the name, there is CS which, in my thinking, is for Customer Support.

[iv4n]

Now, seemsly that we have an new custumer support., it help Extinguish the fire here...,

 But, my question is>>>

 When FUN token will be part of altseason party?

I would wait for some confirmation before I trust this new support agent... it would be smart not to share any sensitive info (usernames, passwords, etc) until someone confirms his position.

And I thought the question is when? But the big question seems to be whether there will be anything from the FUN token at all... Like a free & slow fall, over time FUN token is only losing value. I thought I would get into FUN more seriously again after it drops under 10 sats, and all I can say it's great I didn't do that. Now that would be almost a 50% loss, and I can say in a very short period. I am not sure what to say else, the FUN token doesn't look so promising these last months/years.

[Fivestar4everMVP]

Now, seemsly that we have an new custumer support., it help Extinguish the fire here...,

 But, my question is>>>

 When FUN token will be part of altseason party?

I would wait for some confirmation before I trust this new support agent... it would be smart not to share any sensitive info (usernames, passwords, etc) until someone confirms his position.

And I thought the question is when? But the big question seems to be whether there will be anything from the FUN token at all... Like a free & slow fall, over time FUN token is only losing value. I thought I would get into FUN more seriously again after it drops under 10 sats, and all I can say it's great I didn't do that. Now that would be almost a 50% loss, and I can say in a very short period. I am not sure what to say else, the FUN token doesn't look so promising these last months/years.

Well, while talking about the current market condition of fun token, lets not do away with the fact that as it is currently, the entire Altcoin market is bleeding due to bitcoin's recent fall below $65,000, and though bitcoin has recovered a bit above that price, it will still take a while for Altcoins to recover to their previous prices and above it too, I have not invested in fun token but I am in a huge loss on the majorly all the Altcoins I previously invested in.

Though I still believe the issue with fun tokens decline in price is kind of peculiar, possibly due to lack of proper utility, and maybe the issues freebitco is having, and in my personal opinion, I did say that the future doesn't look too bright for fun, except the team come up with some really good ideas on how to grow the price of the token.

[ShowOff]

You need to do two main things:

• A confirmation post from the Freebitco.in team, three members of the team listed above.
• A position description for your account (in text) like the freebitco.in PR account has with "freebitco.in Official PR Account"

It will help everyone to know you are one of team members, and can help impersonating attacks in future too.

Over time, I think people will get to know the freebitco.in support team well. But I agree with your suggestion, having a specific description in the account profile will make it easier for customers to get to know the customer support team.

From the account name "CSFBC", I think it represents "Customer Service Freebitco.in". But first, welcome to the forum and congratulations on your new job. I really hope that many issues are resolved fairly when casinos have customer support representatives on the forum.

[Fivestar4everMVP]

You need to do two main things:

• A confirmation post from the Freebitco.in team, three members of the team listed above.
• A position description for your account (in text) like the freebitco.in PR account has with "freebitco.in Official PR Account"

It will help everyone to know you are one of team members, and can help impersonating attacks in future too.

Over time, I think people will get to know the freebitco.in support team well. But I agree with your suggestion, having a specific description in the account profile will make it easier for customers to get to know the customer support team.

From the account name "CSFBC", I think it represents "Customer Service Freebitco.in". But first, welcome to the forum and congratulations on your new job. I really hope that many issues are resolved fairly when casinos have customer support representatives on the forum.

I think it's more like "Customer service for freebitco casino", but still, the abbreviation doesn't really stand out if you ask me, most especially when it comes to forum members being able to know or differentiate normal regular users from the customer support, that Monika still looks more like it's a normal user if you ask me.

What would have been more appropriate as a username for the customer care would be "Freebitco CM" or "Freebitco CS", the "CM" simply means "Community manager", while the "CS" simply means "Customer support".
Any usernames like in the two I mentiond would have been very OK and users on the forum would have found it easier to recognize the customer care amongst other regular users commenting on the thread.

Anyways, it's all good still, the most important thing afterall is the fact that we now know that the management of Freebitco is making an effort to fix their issues, and think this is a welcome development.

[pawel7777]

Hi all. I wasn't too active in monitoring this thread recently, could anyone save me the trouble of reading through all the previous pages and give me a quick update on whether or not the withdrawal issues have now been resolved, or are there still delays etc?
If anyone could give me a quick rundown of where we are, that would be appreciated.

[hosseinimr93]

Hi all. I wasn't too active in monitoring this thread recently, could anyone save me the trouble of reading through all the previous pages and give me a quick update on whether or not the withdrawal issues have now been resolved, or are there still delays etc?

There were some issues with authorization emails and that made some users unable to withdraw their fund.
The issues have been resolved and withdrawals are processed now.

For more information, you can click here are read the topic I created about the issues with authorization emails.
I updated the topic with new information every time something changed.

[dwyane36]

Now, seemsly that we have an new custumer support., it help Extinguish the fire here...,

 But, my question is>>>

 When FUN token will be part of altseason party?

I would wait for some confirmation before I trust this new support agent... it would be smart not to share any sensitive info (usernames, passwords, etc) until someone confirms his position.

And I thought the question is when? But the big question seems to be whether there will be anything from the FUN token at all... Like a free & slow fall, over time FUN token is only losing value. I thought I would get into FUN more seriously again after it drops under 10 sats, and all I can say it's great I didn't do that. Now that would be almost a 50% loss, and I can say in a very short period. I am not sure what to say else, the FUN token doesn't look so promising these last months/years.

I think that only the mass burning of FUN tokens or some new ways of using tokens can trigger a pump. Unfortunately, the fact that some FUN tokens are locked on the freebitcoin site doesn't really affect the FUN price, and if you look at the current graph of the FUN token, it seems that there are no preconditions for improvement of the situation.

[slaman29]

Man, if only you guys actually listened to feedback here and hired an actual user who knows the forum and can deal. Practically, someone like TheQuin but actually being active.

@CSFBC: First step now, update your profile properly, get FBC to merit you 10 points, and buy Copper Membership. Then you'll be able to receive messages and remove some restrictions.

And they have enough funds to pay the users. But whole Freebitco system is backdated (withdrawal method, support system, etc).

About withdrawal method, Yep, I think several years ago when Segwit was happening, TheQuin did respond about this, he said the cost and effort of upgrading the entire wallet system was too expensive, especially because of consolidating all the dust.

It didn't really make sense to me, because if you waited even longer, BTC gets more expensive, and you lose every time you process on legacy.

FBC has to seriously consider upgrading wallet system man.

[Fivestar4everMVP]

Now, seemsly that we have an new custumer support., it help Extinguish the fire here...,

 But, my question is>>>

 When FUN token will be part of altseason party?

I would wait for some confirmation before I trust this new support agent... it would be smart not to share any sensitive info (usernames, passwords, etc) until someone confirms his position.

And I thought the question is when? But the big question seems to be whether there will be anything from the FUN token at all... Like a free & slow fall, over time FUN token is only losing value. I thought I would get into FUN more seriously again after it drops under 10 sats, and all I can say it's great I didn't do that. Now that would be almost a 50% loss, and I can say in a very short period. I am not sure what to say else, the FUN token doesn't look so promising these last months/years.

I think that only the mass burning of FUN tokens or some new ways of using tokens can trigger a pump. Unfortunately, the fact that some FUN tokens are locked on the freebitcoin site doesn't really affect the FUN price, and if you look at the current graph of the FUN token, it seems that there are no preconditions for improvement of the situation.

I do not by the idea of mass burning fun tokens, because that will only create a temporary pump that can't be sustained, at the end of the day, it will turn out to be an avenue for some of that old investors to sell their bags and get out, while the new investors become trapped again in this same shithole.

For fun token to experience a natural, well structured and very sustainable growth of its price, the team needs to think beyond burning tokens, burning tokens can't restore investors confidence in Fun token, but what I think Is much better is that the team take a look and study other projects that are doing really well in the market, borrow an idea of two from those and start something new with Fun token, this i believe will add more value to the token, much more than just burning tokens.