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nikona
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August 09, 2015, 09:18:40 PM |
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if I may say so , your customer service is really crap !!!
you are logged in, you read the problem , and you've cheated !
you had time to do marketing on twitter , but have not had three minutes to analyze my case !
if I am a user who wants to bet 100 btc week !!! you see that they are not welcome !
COMPLIMENTS
Maybe now you want to consider the accusation thread I told you about. On the reddit problem too , they have been tweeting constantly and havent replied to the other guy, and people are saying that they might have a weekend off. They are in a sunny region so more or less customer support is laying in the sun on the beach for a Sunday afternoon. I don't believe they would take time of relaxing to bother. Not sure what you wish to say , but thay have been online today and didn't reply on the thread or yet on that reddit post. You don't keep your business open on a sunny day on which you plan to head out for a vacation. Anyways , I don't think that is the real reason behind any of this. |
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"In a nutshell, the network works like a distributed
timestamp server, stamping the first transaction to spend a coin. It
takes advantage of the nature of information being easy to spread but
hard to stifle." -- Satoshi
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Cloudbet (OP)
Legendary
 Offline
Activity: 2338
Merit: 1110
Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 10, 2015, 06:00:12 AM |
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still waiting for your answer ! Yesterday I sent an e -mail . as you see , a bet is canceled . bet on tennis , won for withdrawal of the opponent in the third set ! WON BUT CANCELLED  Hi there As we mentioned in our email - as per our sportsbook rules, all in-play tennis bets are voided in the event of a retirement. In the bet in question, you made a live in-play tennis bet and there was a retirement, so your bets were void as per our rules. https://www.cloudbet.com/en/sportsbook_rulesLive Tennis
For live Tennis events the following rules apply, and will supersede those of pre-live tennis:
In case of a retirement and walk over of any player all undecided bets are considered void.
If a player retires all undecided bets are considered void.
Every tie-break or Match tie-break counts as 1 game.
Please let us know if there is anything else we can help with. Cloudbet |
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fox19891989
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August 10, 2015, 06:04:59 AM |
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still waiting for your answer ! Yesterday I sent an e -mail . as you see , a bet is canceled . bet on tennis , won for withdrawal of the opponent in the third set ! WON BUT CANCELLED Hi there As we mentioned in our email - as per our sportsbook rules, all in-play tennis bets are voided in the event of a retirement. In the bet in question, you made a live in-play tennis bet and there was a retirement, so your bets were void as per our rules. https://www.cloudbet.com/en/sportsbook_rulesLive Tennis
For live Tennis events the following rules apply, and will supersede those of pre-live tennis:
In case of a retirement and walk over of any player all undecided bets are considered void.
If a player retires all undecided bets are considered void.
Every tie-break or Match tie-break counts as 1 game.
Please let us know if there is anything else we can help with. Cloudbet Fair enough, love to hear this kind of explanation, and my guess was correct, I thought the bet was cancelled because of retirement, and it is normal to cancel it, it is OK, and I think that guy will understand you and rules, cause the rule is clear enough. |
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lexuz
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August 10, 2015, 09:30:54 AM |
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still waiting for your answer ! Yesterday I sent an e -mail . as you see , a bet is canceled . bet on tennis , won for withdrawal of the opponent in the third set ! WON BUT CANCELLED Hi there As we mentioned in our email - as per our sportsbook rules, all in-play tennis bets are voided in the event of a retirement. In the bet in question, you made a live in-play tennis bet and there was a retirement, so your bets were void as per our rules. https://www.cloudbet.com/en/sportsbook_rulesLive Tennis
For live Tennis events the following rules apply, and will supersede those of pre-live tennis:
In case of a retirement and walk over of any player all undecided bets are considered void.
If a player retires all undecided bets are considered void.
Every tie-break or Match tie-break counts as 1 game.
Please let us know if there is anything else we can help with. Cloudbet Fair enough, love to hear this kind of explanation, and my guess was correct, I thought the bet was cancelled because of retirement, and it is normal to cancel it, it is OK, and I think that guy will understand you and rules, cause the rule is clear enough. Yeah if player A vs player B and one of them retirement automatic bet canceled or refunded. If she got refunded, i think no more problem in here |
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 11:19:13 AM |
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but with what logic ? The match was played ! They arrived in the third set !!! I could understand that the bet is canceled if not completed even a set! Bet365 definitely would pay me !!!
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Cloudbet (OP)
Legendary
Offline
Activity: 2338
Merit: 1110
Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 10, 2015, 11:35:10 AM |
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but with what logic ? The match was played ! They arrived in the third set !!! I could understand that the bet is canceled if not completed even a set! Bet365 definitely would pay me !!!
Hi there Our sportsbook rules are clear on this. In the future, if you are unclear on how a bet will be graded in a specific circumstance, please send us an email and we will gladly explain it to you. Thanks! Best, Cloudbet |
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BitcoinDistributor
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August 10, 2015, 11:37:07 AM |
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but with what logic ? The match was played ! They arrived in the third set !!! I could understand that the bet is canceled if not completed even a set! Bet365 definitely would pay me !!!
I hate cloudbet personally but their rules are there and you have no case. They haven't changed their rules and it would be silly for a live book to allow retirements to pay out. If that was the case I'd bet everytime I see someone injured the opposite side and then arb out if they return... |
I'm a lover not a hater. I'm a scam buster misunderstood. However, this forum is full of haters which is why you see my trust. They can't handle my success so they try to stop me...BUT NO ONE STOPS MY SUCCESS! ....Find Quickseller annoying? Click the "ignore" button below his name! You're welcome!
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 11:57:59 AM |
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great. It was a disappointment . I disagree with your rules . you have lost a customer ( decent ) .
where is the button remove me ? I want to delete all my information from your database !
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lexuz
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August 10, 2015, 12:14:48 PM |
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but with what logic ? The match was played ! They arrived in the third set !!! I could understand that the bet is canceled if not completed even a set! Bet365 definitely would pay me !!!
No matter player lead in totally set if player retirement in the four set. Bet automatic canceled or refunded. No!! in fiat same too if player retirement automatic bet canceled. any proof you got paid ? In same situation player retirement in position leading 4-0 set P.S no matter you in position lose or win if one of player retirement you will get refunded in fiat sportbook |
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 01:03:26 PM |
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The match was played ! and after losing the third game , in the third set of the game , he has decided to retire . but he was beaten on the field ! they are slaughtered for two and half sets ! they played! He won for withdrawal , right? I repeat , WON for withdrawal . I have played the winner ... who won?  The match was played ! and my bet is accepted !!! I do not you can cancel !!! I READ WINNER ALTIICK!!! |
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 05:26:34 PM |
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Bet 365 have pay winner match, winner set 1, winner set 2. thay haven't pay result of match: 2-0, 2-1, 1-2, 0-2 |
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 05:32:36 PM |
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if not I will be paid , I will consider it a scam .
the bet is paid . POINT .
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fox19891989
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August 10, 2015, 05:39:04 PM |
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bet365 pays, but cloudbet is not BET365, lol, you should know that, and I think only a few sportsbook will pay with retirement or walkover, it is very normal to grade like here, and the terms were clear enough, you should read and understand them. Even though you shout them scam, or something else, they won't pay you cause there is the rule.
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GrandmaJean
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August 10, 2015, 05:47:30 PM |
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i am writing to tell that i actually like your sportsbook i see that it was around for a while im surprised how i noticed it only now when i wanted to make a few bets
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 05:53:39 PM |
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But that rule is ?? Who Was GENIUS ad invent  They played ! It is depressed !! He could not do more than a point and has decided to retire ! why not me should Pay ?? According to the logic ?? He won the race . POINT . I pretend my VICTORY !!! |
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 06:05:40 PM |
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Cloudbet - @Cloudbet
The world's leading bitcoin betting platform.
behave as a leader !
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fox19891989
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August 10, 2015, 06:12:26 PM |
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Cloudbet - @Cloudbet
The world's leading bitcoin betting platform.
behave as a leader !
LOL, it is behaving the leader actually, they follow the terms and it is very normal to cancel the bet. I have to say something fair, I don't bet here, and I have seen some complaints about cancelling, refunding bets before, I blamed CB as a scam before, but it seems that I was wrong, cause they cancel or refund bets following the rules, gamblers didn't read carefully their terms so misunderstand this site, this site offers best/highest pre-match odds, if they can enhance their customer supports, IMO it will be the best sportsbook. |
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sasa87it
Full Member
Offline
Activity: 196
Merit: 100
SUUUCAAA!!!
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August 10, 2015, 06:29:11 PM |
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Cloudbet - @Cloudbet
The world's leading bitcoin betting platform.
behave as a leader !
LOL, it is behaving the leader actually, they follow the terms and it is very normal to cancel the bet. I have to say something fair, I don't bet here, and I have seen some complaints about cancelling, refunding bets before, I blamed CB as a scam before, but it seems that I was wrong, cause they cancel or refund bets following the rules, gamblers didn't read carefully their terms so misunderstand this site, this site offers best/highest pre-match odds, if they can enhance their customer supports, IMO it will be the best sportsbook. I think protecting it too , although not one of their clients . made your cocks ! they have a rule senseless ! and I'm not complaining ! it is my right ! I think I've been wronged ! |
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fox19891989
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August 11, 2015, 04:52:52 PM |
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Why I can't see tennis on your sportsbook? It is weird cause tennis is the most popular sport in the world, and there is Canada Montreal Masters, so just wonder why there is no tennis now?
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