Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

Quote from: markjamrobin on January 10, 2014, 10:58:41 PM

I sent a deposit for .5 (https://blockchain.info/address/1JTHn1FhKjm1PS2NUkcS4dYd3U9yDi6zbA), but it still isn't credited, after 11 confirms; your site claims they are credited instantly however, can you clarify/fix the issue?

Hi markjamrobin,

We've identified and repaired the issue, and credited your funds. It was due to your account having been created quite some time ago, so the bitcoin wallet associated with your account had been deprecated as we deployed a more sophisticated cold wallet system.

Please accept our apologies for any inconvenience caused.

In the future, support queries are handled quickest when sent to us via email at support@cloudbet.com as then someone in our support team can pick it up immediately. You can also post in this thread or send me a PM, but the above email line will reach our team most quickly.

Cheers,
Cloudbet.com

Quote from: Light on January 11, 2014, 02:45:05 AM

Quote from: bitcoinsrock on January 11, 2014, 01:08:24 AM

They do currently have both regulation time and OT lines. RT is regulation time.

I'm pretty sure that they don't have RT handicaps, just OT handicaps last time I checked.

Currently, on NHL, we offer the following markets:
RT Match Odds (1x2)
RT Over/Under
OT Handicap
OT Moneyline
OT Over/Under
RT Match and Over/Under

We will explore adding NHL RT Handicaps - I've added this to our pipeline so we will explore it at some point in the near future.

Cheers,
Cloudbet.com

Quote from: Light on January 10, 2014, 12:06:17 PM

Ah ok, I'll be sure to check up regularly, seeing as I already compare lines between bookies to reduce he amount of vig I'm paying. Nice to know that there's another bookie I can look at for set betting.

Haha, well put it this way, at least he's a great many majors in his prime - plus he's clearly still looking for an edge with Edberg and his new racket.

Yeah, I'll probably be there by R1 looks like a great site overall, liking the design thus far - hopefully the odds are even better haha Cheesy

Hi Light,

Just a quick note that our Australian Open markets are open, and we are offering Setbetting markets on almost all first round matches. Best of luck with your wagers!

Cheers,
Cloudbet

Quote from: Cloudbet on January 12, 2014, 02:46:25 PM

Hi Light,

Just a quick note that our Australian Open markets are open, and we are offering Setbetting markets on almost all first round matches. Best of luck with your wagers!

Cheers,
Cloudbet

Thanks for that!

I'm probably whinging a bit here, but is there any way you could speed up getting your standard lines out (e.g the ML, O/U, +-) as for example the AO Men's matches weren't available yesterday and some of the big matches for tonight (ie Djokovic) are still unavailable.

i made a deposit 0.029 and picked cricket Knights v Lions lions my team won and after the game was over i was promised "Automatic grading on all bets. Don't wait hours to receive your winnings." after 5 hours nothing.

and i made another bet the same bet today Everton de Viña v Colo Colo over 0.5 points All-In,

during middle of soccer match i get a random award 0.0031 into my account. after 1hr of watching this soccer game i won again after the game was over, i also promised "Automatic grading on all bets. Don't wait hours to receive your winnings." stake 0.029 win = 0.0302 Got nothing. claims they credit instantly however, can you clarify or fix the issue?

also i didnt get my bonus nothing.....

@VRTOOP: You should be able to see your bonus in the your account dashboard - however there are requirements as you need to earn loyalty points by betting to clear your bonus.

Quote from: VRTROOP on January 13, 2014, 12:07:35 AM

Hi VRTROOP,

Thanks for your message.

I have looked into your account, and all bets had been graded and properly credited.

All of our grading is fully automated, but in general sometimes smaller events (such as Chilean football or South African domestic cricket) take longer to grade than larger events as we receive results data later. Larger events are graded more quickly, as we receive the results data more quickly. You need not worry however, as all bets will be graded automatically eventually.

Cheers,
Cloudbet.com

Quote from: Light on January 12, 2014, 09:52:06 PM

Thanks for that!

Opening markets earlier is most definitely something we have in our pipeline. I will keep you posted.

Just another question, what are the maximum number of matches that we can have in a single parlay at the moment - as I tried submitting a 7 match parlay and its redirecting me to the support desk.

Quote from: Light on January 13, 2014, 11:30:21 PM

Just another question, what are the maximum number of matches that we can have in a single parlay at the moment - as I tried submitting a 7 match parlay and its redirecting me to the support desk.

Hi Light,

We accept 7-leg parlays. Please can you message me your email address? I will have our team look into the issue for you.

Cheers,
Cloudbet.com

Hi, how does the limits on live betting work? Is there a set limit? Does it depend on the odds?

Would you be able to have a look at my account for me, as I placed a small single unit (0.003) bet on the Diyas vs Erakovic to go 2-0 which did in fact hit. I'm greatly surprised to see it isn't there and would appreciate it if you could fix this issue.

Quote from: biladelph on January 16, 2014, 12:01:32 AM

Hi, how does the limits on live betting work? Is there a set limit? Does it depend on the odds?

Hi biladelph,

The limits vary depending on the size of the market, and the price/odds. In fact, we have just increased our live betting limits substantially.

We are soon rolling out an update that will display the maximum stake for each bet, so it will be more clear.

Cheers,
Cloudbet

Quote from: Light on January 16, 2014, 07:00:42 AM

Sure - PM me your email address registered at Cloudbet and I will look into it. Alternatively, drop an email to support@cloudbet.com.

Just a reminder, folks - our special introductory signup bonus promo that clears at twice the speed is ending on Sunday. Create your account and make your deposit before then so that you don't miss out.

Also - withdrawals are now being processed instantly automatically, and we have just increased our betting limits on most events, including NFL, soccer, and tennis. If you would like your betting limits increased further, pop us an email and we will see if we can increase limits for your account. Some of our high rollers now have extremely high limits on NFL and soccer.

I can't do parlay,,
why its always redirecting me to the support desk when I try place a bet?

ty

Quote from: djarot on January 17, 2014, 07:14:56 AM

I can't do parlay,,
why its always redirecting me to the support desk when I try place a bet?

ty

Hi djarot,

Please can you send an email to support@cloudbet.com listing what you tried to bet on and a screenshot? We will then be able to investigate the issue for you.

Cheers,
Cloudbet

Quote from: Cloudbet on January 17, 2014, 11:02:58 AM

Quote from: djarot on January 17, 2014, 07:14:56 AM

I can't do parlay,,
why its always redirecting me to the support desk when I try place a bet?

ty

Hi djarot,

Please can you send an email to support@cloudbet.com listing what you tried to bet on and a screenshot? We will then be able to investigate the issue for you.

Cheers,
Cloudbet

It's work now .. thanks Cloudbet

Quote from: djarot on January 17, 2014, 12:33:34 PM

It's work now .. thanks Cloudbet

Glad to hear! Please do let us know if you have any further issues.

Hi folks,

Our Superbowl markets are now open! At the time of writing, Denver Broncos are 1.83 and Seattle Seahawks are 1.98.
Place your bets here:
https://sportsbook.cloudbet.com/?league=308

Also - we are in the final few hours of our double-clearing bonus promotion. Sign up and make your deposit today, or miss out!

Cheers,
Cloudbet