My BTC-E Account Hacked - *RESOLVED*

[AndrewWilliams]

I went to login to my email today and could not login.

I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.

All my info is correct. I created a support ticket and am waiting for a response.

I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!

Does anyone have a direct way to reach someone at BTCE? I already messaged  "btc-e.com" on this forum but no response yet.

EDIT: UPDATE


While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.

BTC-E please fix my account, thank you.

I will post updates here as they happen.

[ToTheMoon1k]

I believe they have a Skype account that they watch over, if I remember correctly.  I will check

[ToTheMoon1k]

Here is all the contact information.

Contacts:

 @btcecom
 Icq - 610112128
 Skype - btc-e.support
 E-mail - support@btc-e.com

[mvdheuvel1983]

Did you use two factor authentication?

[AndrewWilliams]

Here is all the contact information.

Contacts:

 @btcecom
 Icq - 610112128
 Skype - btc-e.support
 E-mail - support@btc-e.com

THANK YOU! I am skyping them as we speak. No response yet though!

[AndrewWilliams]

Talking to them now.



I'm really pissed this happened. It might be someone on this forum who was looking to do a purchase and had my email address and did a brute force attack on it.

There is no other way. I do not download random files, and have latest anti-virus and anti-malware, which is always running. I am EXTREMELY careful with downloads.





UPDATE:

HACKER INFORMATION:

r33d**********@hushmail.com 106.187.90.158
26.11.13
20:17

[btc-e.com]

I went to login to my email today and could not login.

I went to BTC-E fearing the worst and tried to login, and it keeps giving me the invalid login or password message. When I try to login to the support section it says invalid email or password.

All my info is correct. I created a support ticket and am waiting for a response.

I made a large deposit last week via bank wire that had not shown up as deposited yet and need this fixed ASAP!

Does anyone have a direct way to reach someone at BTCE? I already messaged  "btc-e.com" on this forum but no response yet.

Account blocked

[AndrewWilliams]

FYI, the BTC-E support is helping me resolve the issue. Thanks.

[AndrewWilliams]

Did you use two factor authentication?

No, but I am going to now (as much as I hate using a Google product) 

[Misterate]

Any conclusion on this? I recently had the exact same issue, and they aren't doing much more than sending me logs of my logins.

They don't respond on skype either :/

[AndrewWilliams]

EDIT: UPDATE


While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.

BTC-E please fix my account, thank you.

I will post updates here as they happen.

[btc-e.com]

EDIT: UPDATE


While the account is secure now, I cannot withdraw any coins or USD.... I've messaged support on Skype and through tickets for the last three days and have not had any response. I really need to be able to withdraw coins to be able to live up to trades and sells.

BTC-E please fix my account, thank you.

I will post updates here as they happen.

Hi
Write the number of the ticket.

[Kenshin]

Did you use two factor authentication?

No, but I am going to now (as much as I hate using a Google product) 

So you rather get hacked then use a Google product.   

[TheFootMan]

Did you get this resolved?

[AndrewWilliams]

UPDATE: Issue was fixed about 4 days later of me writing the post.

I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.


As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. 

[bitman128k]

That's great news to hear!

How long did it take you to get through to BTC-e on Skype?  I have contacted them in Russian but gotten nothing.

I have the same problem you had and have opened a support ticket, but as of 2 days all they have sent is a link to their news section on how to enable 2FA (which at this point is useless to me) and a list of login ip details.

I am really hoping that my case gets resolved happily also, but I am not confident it will.

[TheFootMan]

UPDATE: Issue was fixed about 4 days later of me writing the post.

I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.


As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. 

That's the best story I've ever heard. Just keep those funds. If the hacker is so good at trading, he should make his own account.

[AndrewWilliams]

bitman128k, just keep at it and remember to use google translate to message them in Russian too, not just English.


TheFootMan, I'm glad too. 

[X68N]

UPDATE: Issue was fixed about 4 days later of me writing the post.

I had to contact them via support tickets and Skype and used Google translate to communicate in English and Russian.


As far as the hacker goes, he had apparently traded with my account funds since he could not withdraw because of a freeze hold. He made me about $700 
After support fixed my account he then sent me emails demanding that I forward him the $700 in BTC equivalent or he would hack me again. I called his bluff and told him to go away. 

hahaha, very good.
I would cash out the winnings and keep the rest for trading, so you "saved" a part.

greetings

[Freebitcoins2014]

Holy Crap BTC-E really knows what they are doing. Watch out people I just got hacked and lost almost 5000 XPMS. Someone just gained access to my account and converted them all to BTC and withdrew them out bypassing all confirmations and security protocol. Now I have nothing and what are they going to do about it? Nadda! How could their be no successful login authorization email or confirmation email for the deposite? Seems like an internal operation. Watch out guys, my advise is to use another site, BTC-e will fuck you and take it all. Dont be a fool and use a different exchange!