🚩 Bitcasino.io – the FUN, FAST and FAIR gaming experience! 🚩

[supernocturnal]

Dear Bitcasino.io

I ve got trouble with your WD systems...

http://prntscr.com/geqqxd

And it already past 9 hours and still got no response from your tech dept.

Quite shock for me, since never experience this on other platform.

Could u help me to solve this ?

Regards,

SNC

[bitcasino.io]

Dear Bitcasino.io

I ve got trouble with your WD systems...

http://prntscr.com/geqqxd

And it already past 9 hours and still got no response from your tech dept.

Quite shock for me, since never experience this on other platform.

Could u help me to solve this ?

Regards,

SNC

Hi supernocturnal

Your issue is currently being solved by our dev department.
Our customer support team will get in touch with you as soon as there is any update on that.

Cheers,
Bitcasino.io

[bitcasino.io]

Just look how far down the drains this place has gone - Look at this dumb ass promotion. You expect people to just deposit and bet large amounts with a greater chances of losing. Just so you can pay out .25 in bitcoins? Only a damn fool would knowingly take part in such a crappy promotion.

Looking for an opportunity to win just by playing your favourite slots and table games on your mobile device?
Through August 31st, you will have a chance to win a fabulous daily prize of m฿ 250 simply by depositing and playing at Bitcasino. All you need to do is bet at least m฿ 1 per round. The player with the the highest number of bets wins. How easy!

Every day we will announce the lucky winner on Bitcasino.io, so make sure you check this page daily to see the latest results.

So, jump on your tablet or phone for your chance to win on the new fun, fast and fair Bitcasino.

Remember, who bets most wins! LAUGHING MY FUCKING ASS OFF!!!!  

Hi Lucky7btc

On the promo page below you can actually find the winners' usernames:
https://bitcasino.io/promotions/most-bets-wins
Feel free to join this promotion, and you can become one of the lucky winners, too!

Have a nice day,
Bitcasino.io

[supernocturnal]

Dear Bitcasino.io

I ve got trouble with your WD systems...

http://prntscr.com/geqqxd

And it already past 9 hours and still got no response from your tech dept.

Quite shock for me, since never experience this on other platform.

Could u help me to solve this ?

Regards,

SNC

Hi supernocturnal

Your issue is currently being solved by our dev department.
Our customer support team will get in touch with you as soon as there is any update on that.

Cheers,
Bitcasino.io

The balance is back ...
Trying withdrawal and succed

Regards,

SNC

[adamistraybar]

https://bitcointalk.org/index.php?topic=2133459.0


your lucky you where allows to withdrawl because they saw you posted proof of there scam public and forced there

hands



WATCH OUT EVERONE ONE THIS CASINO IS EXIT SCAMMING

[Kakmakr]

What has happened with the regular promotions and fun events that was hosted by this casino? They used to post regularly in this forum with the latest promotions. I used to participate in these fun events, but it has stopped. They always had the best give-aways and free coins to try out new games.

How can I promote a site, if they are no different than any other site. I usually refer new users, when they have these fun events.

Come on Bitcasino, you can do much better than this. ^smile^ Bring back the good ole days.

[bitcasino.io]

What has happened with the regular promotions and fun events that was hosted by this casino? They used to post regularly in this forum with the latest promotions. I used to participate in these fun events, but it has stopped. They always had the best give-aways and free coins to try out new games.

How can I promote a site, if they are no different than any other site. I usually refer new users, when they have these fun events.

Come on Bitcasino, you can do much better than this. ^smile^ Bring back the good ole days.

Hi Kakmakr!

We're glad to hear from you.
All our current promotions and events can be found here: https://bitcasino.io/promotions

And soon really we'll be back to this thread with our promos.

Cheers,
Bitcasino.io

[ktetris]

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

[Joel_Jantsen]

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

Please open a scam accusation here : https://bitcointalk.org/index.php?board=83.0
They have indeed scammed you and stole your 20 bitcoins.You are not the first person to suffer.If you wish to,please proceed with legal allegations as they are also running on fake gambling licenses.They are known as famous scammers in the gambling scene and you should avoid them at any cost.You can help us by spreading the word about them.You should have done research prior to depositing money here.For now,open a scam accusation.They will blackmail you,give you death threats ,don't budge,community is with you.

[bitcasino.io]

Hello.
I have won 20BTC with deposit of 0.26 btc(on slots). Here my problems started... After trying to withdraw they asked for KYC, I have sent ID + utility bill, they asked for new utility bill I have sent, they asked for photo with me holding id close to face - I have sent, have conversation for about an hour with manager I have replied to all his questions... then they have sent me e-mail that my verification failed (all what they wanted has been approved by someone) and other things like that I have more accounts, I have bet too high (they found rule about 6mbtc max bet which is ridiculous if they give 1000 in bonus...) and that my friend which has sent me money for deposit (I have exchanged money for usd with him) has been playing on their casino ( yes ) excuses by excuses... now they owe me 19.2 btc which I has been trying to withdraw for 1,5 month and they always decline with message declined because of security review.
Please someone help me to deal with that.

Hi ktetris

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

[adamistraybar]

lol  there a sham stop betting stop dealing sue them or post about how bad they are so others are saved there a evil company that just steals now

[ktetris]

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

OK I will try this now, thanks also for the other's users tips. I will update.

[ktetris]

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

Hello, I don't know why but askgamblers has declined my complaint can You please help me to deal with that here? Don't wanna contact Your licensor for now yet. I am sending private message to You with my username.
Thank You

[game-protect]

We would be happy to help you deal with that.
If you have any claims against us, please feel free to contact AskGamblers Casino Complaint Service on that particular case.
You can do this here: https://bitcasino.io/about/complaints/

Cheers,
Bitcasino.io

Hello, I don't know why but askgamblers has declined my complaint can You please help me to deal with that here? Don't wanna contact Your licensor for now yet. I am sending private message to You with my username.
Thank You

They have suggested the same to another customer who had an issue with them:

I did not take any screenshots as I had no idea I would have my account locked.

Unfortunately sportsbet.io is not listed on casinomeister or askgamblers. So I am not sure why they would suggest I open a complaint on askgamblers when I am unable to. And since they are not replying to my emails or posts here I doubt they would reply to any mediators.

Can you please ask askgamblers why they declined your complaint?

Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

[adamistraybar]

ask gamlbers can do anything bitcasino.io is a scam dont bet deposit dont bet


they will say we can only talk via email then ignore you and steal your funds


there garbage

[ktetris]

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - support@askgamblers.com"

So I don't know the reason I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

[game-protect]

Can you please ask askgamblers why they declined your complaint?
Oh, there is probably a misunderstood, but new.bitcasino.io has no licensor!

They have replied:
Hi,

I'm afraid the decision taken by the AskGamblers Complaints Team is final and will not be put under further consideration. Please keep in mind that in case of a disagreement with this decision, you are free to seek further assistance on the matter from the relevant licensing authority responsible for the casino brand which you are having a dispute with.

Sincerely,

Stephanie,

Customer Support - support@askgamblers.com"

So I don't know the reason I have sent them full documentation, screens and explanation.
Waiting for bitcasino.io support from here, maybe they will help.
Thanks to the others for the support.

Answer to their email and tell them that you do not disagree with their decision, but just want to know what the reason is?

If they in general do not offer dispute resolution for bitcasino.io or if this is caused by your case specially?

[ktetris]

Hello,
Thank You for the tip - I have replied to them with this question.
@bitcasino.io I am waiting 72 hours for Your reply - I have sent You my username, can You help?

[ktetris]

Got another reply from askgamblers
"Hi,

Our complaint department sent you the notification email to inform you that the complaint had been rejected, including the explanation for that decision. You my or not disagree with it, of course, but the department did not find provided evidence as sufficient and valid enough.
You are more than welcome to address directly to the casino's the relevant licensing authority, in this case that would Curacao http://prntscr.com/gkz7ot
If you click on the link provided, and on the Curacao blue written text you will get the more info on how to get in touch with the licensing authority.

Sincerely,

Stephanie,"

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

[bitcasino.io]

I have tried to make new complaint with more info (but gave them all important before as well) but it was rejected again;/
I don't know why do they don't want to help me, I'll wait for response from bitcasino.io support here before I'll contact Curacao.
@game-protect - why do You say that they have no license? on their site they clearly say that they have license + askgamblers thinks same (IMO).
Thanks

Hi ktetris,

We have agreed with Askgamblers, given their extensive reputation in the industry as a trusted independent 3rd party, to help handle any customer complaints. We will be abiding by their decision given any customer complaints.

Why they rejected your claim is unknown to us but they do look at multiple aspects before accepting a complaint.
For your information, they have an FAQ to think about before submitting one which can be found here: https://www.askgamblers.com/submit-complaint-p47.
Our goal is to keep a fair and safe environment for all of our users which also means providing clear options to resolve complaints as possible.

Best regards,
Bitcasino.io