Hi Jaaawsh,
Small mistake - we are giving away over 7 BTC this month, not 1. And not just for new members.
Anyway it's sad to hear that you are mad on us. I already asked you to send me some more information about these glitches, but in the end I went to our support department and make my own investigation. What I understood from it, you have few situations in live casino where bets didn't go through and money stacked in the system. From what I also understand, you asked our live chat to arrange this problem and our girls credited your account with lost money on the same minute/hour/day.
Just for you to understand this process: - live casino is our 3rd party provider (same as on few others bitcoin casinos)
- so we can't fix bug, we can just report about it to our partner who is working on it
- live casino managers investigating problem and fixing it, but it takes time
- we can't ask our players wait, so we are crediting their accounts with lost amounts without waiting for 3rd party
- if live casinos finds the problem and confirms it, they are sending us money back (what we already sent to you)
Regarding other part of your message - problem is that you are not getting enough free money from us or what is the question? As I can see from your account, we were always opened with you and give quite a lot of no deposit bonuses over some time. But it doesn't mean that you can come to the chat and claim for more money without reason. After agent didn't give you money yesterday, you came here and post this mad message... Let's be honest - it can't work like that.
About VIP program what we are building right now - it's not yet ready and we are just inviting some players to join closed beta system. Like a small gift we are sending USB sticks for some of our players, but it doesn't mean that's the point of the whole VIP system. And if you don't want to become a part of it, just ignore this invitation. Small screenshot of VIP program what should be launched within next weeks:
Few months ago we even didn't have bonuses on deposits, because we just opened our casino. There were players who told that we are too bad to even offer bonuses on deposits. But we just didn't have a system to make it and at the moment giving away thousands of BTC each month in bonuses. Everything takes time and VIP program together with new promotions takes time as well. Hopefully this time is near and during next weeks we will start showing something really special.
In the end, if you want us to make better service I'm always here to listen for suggestions. But if you just complain about luck of free money for you, I can't help unfortunately. So better let's make peace, rather than "war" without reason. I'm glad to support you personally, if you will have any questions/suggestions/complains. Just send me PM and I will take a look on what is possible to make.
