Hello Bitmain,
At no point over the week the itme was held in china did UPS try and contact me via email, telephone or by regular letter mail.
At no point when placing the order was i given the oppertunity to offer a VAT number, nor was i asked for it.
It took 5 days to get a tracking number at which point it was discovered the package was held.
I was told by sushi a refund would be issued. communication was none existant apart from when i contacted him.
A little communication on the matter would be nice......
In regards to the terms you have now posted in your sales thread, these were not written at the time i purchased, if they were i would not have purchased. At no point was i told my 33btc may turn into 21btc if a delay occured, again if i was i would not have ordered.
yesterday you said i would get a refund in 6 hours, so what has changed today?
EDIT: I payed the order in Bitcoin, at no point was $$$ value mentioned. You take bitcoin, sushi took payment in bitcoin.
At the point of taking my details for order i asked sushi several times to send me the google form, in the end i asked if he had my delivery details and he said yes same as before and used them. At no point was an opportunity to give a VAT number given, which resulted in a hold at export, it took 4-5 days to get a tracking number and find out the order was on hold. AT NO POINT HAVE UPS CONTACTED ME OR TRIED TO CONTACT ME.
I just got the tracking number last Friday/Saturday at which point i have never been told to contact UPS, i have been told your side will deal with it.
The only time i get communication on the matter is when i approach your side.
Communication has been the downfall on all parts of this order and has caused all the delays.
Requirements for a RefundMust have a Return Merchandise Authorization (RMA) before returning the item.
Every item will be sold as no refund, however, in a situation where Bitmain deemed appropriate, Bitmain will issue the RMA.
Bitmain will refund your method of payment or replace your item after Bitmain receives the original item.
If there’s an error on Bitmain's part related to your order, Bitmain will issue a refund or credit for your order and any applicable shipping charges.
No refund will be issued in a case where the merchandise was delayed, held, seized or confiscated by the customs.
It is the customer's responsibility to have the proper import license, Registered VAT# and pays duty tax where applicable and any other documentations required to complete the commercial import into your country, if you are importing merchandise for resell/redistribution.
Many countries now days offer per-clearance program to the Chinese Exporters before the merchandise leaves China, it is the customer's responsibility to meet necessary requirements to import the merchandise into customer's country. Items rejected by the respective country's customs due to the customer not having the proper VAT Registration or tax/duty deferment/exemption, legal business registration or exceeded the customer's personal exemptions are not eligible for refund.
If the items were held in China during the per-clearance process, Bitmain may issue the partial refund minus the shipping fee, customs brokerage fee and depreciated value since the time of the purchase but after the items were returned to Bitmain in original resell-able condition. Bitmain reserves the right to refuse refund in any customs related incidents.
If the bitcoin miner products were to be returned to China, Bitmain will offer an option to have your returned or rejected bitcoin miners hosted in the data center for a fee.
It is the customer's responsibility to pay any fees associated with the return shipping to Bitmain and Import Tax as well as the customs brokerage fees.
sent to me via PM
Bitmain Tech has not yet received the package we sent to you that is over $26,000 USD in value. We will assess the situation after we receive the package in original resale-able condition.
According to the UPS, they attempted to communicate with you regarding the disposition of your attempted import for the commercial purposes, but you were not able to provide your Country's Customs the required materials by law and you did not provide UPS an option to return it to the sender.
The package is still exportable at this point with your instructions to the UPS and we don't have full control over the item.
Bitmain is in contact with the UPS to expedite the return, Please indicate to UPS that you are abandoning the package and with the the package to be return to the sender.
Any questions, please don't hesitate to contact us.
