btc-e account suspended for no reason

[Swof]

My btc-e account has been banned/suspended for no reason.

I'm a long time member on btc-e and I have a high volume of trades.

I have done nothing wrong at all and all I get when I log in is:

"You has been banned. (IP xxx.xxx.xxx.xxx)"

I have submitted a support ticket but after searching the forums it seems some people have been unable to access their accounts for weeks after this happens. I have a lot of money there and have done nothing to warrant this.

What should I do next?

[psyc]

proof via Skype

[Swof]

proof?

[psyc]

test with skype.
 with skype I was able to solve, opening a ticket with their assistance instead I have not solved anything......

[Swof]

what is their skype name?

[psyc]

what is their skype name?

btc-e.support

[Swof]

I was just talking to them and they asked me to provide:

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why do they need my btc-e password AND my email address password?

and the email address they gave me to respond to was btc-e_support@hotmail.com

I'm not giving them my passwords over skype, or at all.

[psyc]

I was just talking to them and they asked me to provide:

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why do they need my btc-e password AND my email address password?

and the email address they gave me to respond to was btc-e_support@hotmail.com

I'm not giving them my passwords over skype, or at all.

perhaps for verification I was asked only username and email address of the account
but it was a different issue from your

[psyc]

from a post here on the forum I found their contact information:
1. ticket https://hdbtce.kayako.com/
2. Icq - 610112128
3. Skype - btc-e.Support
4. E-mail - support@btc-e.com
5. reply on twitter https://twitter.com/btcecom
6. PM - https://bitcointalk.org/index.php?action=profile; u = 33012

maybe they can help

[malevolent]

I was just talking to them and they asked me to provide:

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why do they need my btc-e password AND my email address password?

and the email address they gave me to respond to was btc-e_support@hotmail.com

I'm not giving them my passwords over skype, or at all.

I hope you haven't given them any info.

[RodeoX]

I was just talking to them and they asked me to provide:

btc-e id:
btc-e.support: Pass:
btc-e.support: Email:
btc-e.support: Pass:
btc-e.support: Depposit via ?

Why do they need my btc-e password AND my email address password?

and the email address they gave me to respond to was btc-e_support@hotmail.com

I'm not giving them my passwords over skype, or at all.

Neither would I. Your email password? WTF?

[Swof]

psych! you are the best!

lol Someone was trying to scam me btc-e.support is different from btc-e.Support.

I'm getting in touch with the correct one now

And no, I didn't give them any passwords. That's just dumb.

[psyc]

psych! you are the best!

lol Someone was trying to scam me btc-e.support is different from btc-e.Support.

I'm getting in touch with the correct one now

And no, I didn't give them any passwords. That's just dumb.

luckily it went well! I hope that you can solve quickly btc-even if it is not a speed champion ...

[Swof]

I hope I can too. I wonder what the reason for the account suspension was... I was telling people in chat to avoid the scam sites, maybe I was banned along with the scammers.

[psyc]

Possibile,to me instead they have hacked my btc-e account, I have almost solved but but I have to wait 72 hours to see if everything went well

[Swof]

good luck, I hope it does turn out well for both of us.

[cozytrade]

lol Someone was trying to scam me btc-e.support is different from btc-e.Support.

I still don't know if and which skype account is legitimate but some of them seem strange enough, 
https://bitcointalk.org/index.php?topic=170216.0
https://bitcointalk.org/index.php?topic=366785.0
https://bitcointalk.org/index.php?topic=403578.20

I cannot find skype as official contacts from their official pages now.

[armanfaraz]

psych! you are the best!

lol Someone was trying to scam me btc-e.support is different from btc-e.Support.

I'm getting in touch with the correct one now

And no, I didn't give them any passwords. That's just dumb.

So which one is real ? and what things will the real one ask ?

[armanfaraz]

from a post here on the forum I found their contact information:
1. ticket https://hdbtce.kayako.com/
2. Icq - 610112128
3. Skype - btc-e.Support
4. E-mail - support@btc-e.com
5. reply on twitter https://twitter.com/btcecom
6. PM - https://bitcointalk.org/index.php?action=profile; u = 33012

maybe they can help

There are many accounts under the similar name, which one is the real one?

[cozytrade]

There are many accounts under the similar name, which one is the real one?

At the moment none of them seems official one. You may test each if you really like and I appreciate the result