1. Your constant lying to your customers about your cards.
The angry customers here are not the first time this has happened.
There is actually a 100+ post strong topic just about the last fiasco:
https://bitcointalk.org/index.php?topic=6855812. Your fake volume.
There is no other exchange that combines trades in all currencies and then pretends they are that much in any currency.
3. Your inability for SEPA transfers promised for months.
3. Operating multiple sites for one and the same exchange.
Thus faking your user base again.
5. Your "ANX Trusted Forum Managers" being involved in questionable activities.
Like doxxing customers for example here:
1. We have not lied about our cards. Please stop repeating that statement without proof or evidence.
Your accusation of a "100+ post strong topic about the last fiasco" is invalid. There is no evidence that our launch was a fiasco at all. In fact, that thread contains many comments like these from you, bernard, insulting our company and bashing at us for no apparent reason.
In fact, there are positive comments in that thread.
ANX review:
ANX Customer Support: From my experience, they are very friendly and responsive. I had quite a lot of questions before ordering the Card and always received an friendly (and constructive) answer within 24 hours.
ANX Website: Well takes quite a bit of getting used to (at least for me), once you understand that ANXBTC.com, ANXPRO.com and anxinternational.com are all connected its quite easy to use.
ANX Trading experience: Overall the liquidity is rather good, trade engine is smooth and instant, Fees are OK but not that good (0.3% limit order, 0.6% market order), only bad thing is (IMO) that there is no way to see the exchanges trade history (personal history only is visible)
ANX DebitCard: It delivers what they promise, nothing more nothing less. If you are OK with the rather high fees (but that is quite normal with credit/debit cards) and the initial cost of ordering, then its a great thing. Personally though I find that ANX should be more open with the fees (as well as that there is a 3000$ annual limit), that could be a bad surprise for those that did not do proper searching before ordering.
My experience with ANX and the Debit Card:
First of, over all I am very satisfied with ANX.
I opened an account at ANX and submitted my verification documents. Next day already I received an e-mail that my verification was excepted and that an validation code has been send via traditional post service to the address I submitted for verification. <<< Note: The account is not yet verified before you receive that code.
Even though I had not yet received the verification code I could already order the Debit card, which I did. As I live in South America and the Card is sent from Hong Kong, it took 3 weeks until I received it. Funny thing is, the verification code was sent from Brasil (neighboring country from where I live) but had not yet arrived when I received the Card.
I then sent ANX support a email with a picture of the card and the Letter and asked them to manually verified my account, which they agreed to and immediately verified my account.
Loading the card took an additional two business days, so its not instant as I had hoped for, but two business days isn't to bad.
Next day, after receiving confirmation that the card had been loaded, I made a test withdraw at a ATM and it worked flawless, no problem at all.
2. We do not fake volume. Our API clearly states how to pull data from our exchange for the individual currencies due to our state-of-the-art multicurrency order book, but many chart sites are too lazy to implement it. In fact, we have contacted them, and they have ignored us.
4. I do not see how using different domains for the same site is faking our user base. We have never claimed to be "the bitcoin exchange with most users in the world", or anything like that.
5. "ANX Trusted Forum Manager" is a job title. My "questionable activities" have already been addressed, and I have stopped performing these "questionable activities" since you found it inappropiate. However, I do not understand why you are dedicating yourself to personally attack me and ANX, repeatedly, throughout several months.
Bernard, I invite you to not use our exchange if you are unhappy with it. However, I ask you to keep these meaningless and unconstructive comments to a minimum, and only post in the future if you have a suggestion to improve our services.
