disclosing user information when required to do so by law - AML laws require them to collect that information
I decide to upgrade to "trusted" status:
I sent them documents physically to obtain "Trusted status":
(Note, that post office index was written properly)
The post said that it delivered:
And I asked them to increase limits to the level of "Trusted" account:
Within 5 days (as they promised)
I received no response.
Today I also send the request to support (but earlier thay said that they are not an AML team and will not answer for it)