disclosing user information when required to do so by law - AML laws require them to collect that information
I decide to upgrade to "trusted" status:
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi43.tinypic.com%2Fb5llyd.png&t=664&c=jKKk8acmCl7Rtg)
I sent them documents physically to obtain "Trusted status":
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi40.tinypic.com%2Fm9na7c.jpg&t=664&c=T_6PLnppbKikSg)
(Note, that post office index was written properly)
The post said that it delivered:
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi39.tinypic.com%2Fimndj4.png&t=664&c=K7RxVaEPIWmSQg)
And I asked them to increase limits to the level of "Trusted" account:
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi39.tinypic.com%2F2mesphk.png&t=664&c=8LfmWJSel0PJuw)
Within 5 days (as they promised)
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi39.tinypic.com%2F23tghgo.png&t=664&c=NXv2WnXoIhnX2Q)
I received no response.
Today I also send the request to support (but earlier thay said that they are not an AML team and will not answer for it)
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi44.tinypic.com%2F212u9gl.png&t=664&c=Iy1ApGgD5ClQbA)