hfglhf
Newbie
Offline
Activity: 17
Merit: 0
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November 30, 2019, 04:55:49 AM |
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Registered and lost my free bonus. Saw that there are many positive comments and decided to deposit 0.005 and got it up to 0.015 with a few sportbets. I requested a withdrawal and it was processed within 6 hours.
Cant complain. Awesome site!
you cant complain but you already complain on your first sentence because you said that you didnt get your free bonus . you already wagger that much so you supposed to recieve your bonus or maybe it needs other requirement ? did you check it on thier rule's ? good for you that you still recieve your withdrawals because i can see that other users have a problem on thier withdrawals . they say its delayed and now the site was down . hope the owner will fix these issue's You didnt understand my first sentence correctly. I did receive the bonus but lost it and then deposited.
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Wendigo
Legendary
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Activity: 2604
Merit: 1036
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November 30, 2019, 08:10:57 AM |
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They are probably fixing the website as we speak. You guys need to chill out a bit
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mihakyr
Newbie
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Activity: 20
Merit: 0
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November 30, 2019, 08:34:14 AM |
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They are probably fixing the website as we speak. You guys need to chill out a bit 3 days, support does not respond at all
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Leyadikos
Newbie
Offline
Activity: 16
Merit: 0
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November 30, 2019, 08:44:16 AM |
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Yeh, withdrawal speed and support are weird.
1. Didn't receive any respond about a bug. 2. Withdrawal 0.00485464 Nov 28, 2019 03:54 pm PENDING - pending for 36 hours.
I think customer satisfaction should come first, not something else.
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Mafdet
Member
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Activity: 82
Merit: 11
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November 30, 2019, 10:05:04 AM |
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They are probably fixing the website as we speak. You guys need to chill out a bit 3 days, support does not respond at all Yeh, withdrawal speed and support are weird.
1. Didn't receive any respond about a bug. 2. Withdrawal 0.00485464 Nov 28, 2019 03:54 pm PENDING - pending for 36 hours.
I think customer satisfaction should come first, not something else.
Just wait for the OP to be online or send him a private message https://bitcointalk.org/index.php?action=profile;u=2239836I'm also waiting for my withdrawal to be withdrawn.
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Japinat
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November 30, 2019, 11:48:00 AM |
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If that's the case, then this is not a good gambling site, transaction should be automated to avoid waiting on the part of the gamblers. What about the support, it should be active most of the time and not wait on OP to be online because you concern will be entertain. I understand that they are still in the early stage, but they should impressed the gamblers here, they are giving a good amount in airdrop and yet they can't process concerns on a timely basis, support and marketing should together be taken cared of properly.
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panjul07
Legendary
Offline
Activity: 3654
Merit: 1369
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November 30, 2019, 05:40:36 PM |
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Hmm many pending withdrawals at the beginning stage after launch does not look so good but it is reasonable if it is due to the free bitcoin on registration to avoid abuse but I dont think it should take days for withdrawal. Would be nice if owner can clarify or at least say something related to those pending withdrawals so people wont be worry and start thinking bad about the site.
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bitbrawlers (OP)
Copper Member
Jr. Member
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Activity: 154
Merit: 7
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November 30, 2019, 06:04:13 PM |
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Hmm many pending withdrawals at the beginning stage after launch does not look so good but it is reasonable if it is due to the free bitcoin on registration to avoid abuse but I dont think it should take days for withdrawal. Would be nice if owner can clarify or at least say something related to those pending withdrawals so people wont be worry and start thinking bad about the site.
Hello! we have been giving daily updates on these issues as well. Just logging in to make one now. Over the past few days, we have been tracking two issues regarding player accounts. #1 is referral bonus scamming. This has been mostly fixed. As we have reported on this thread, thousands of phony accounts were made to try and take advantage of this, causing a tremendous amount of work in review of withdrawals. Within the next week, our goal is to average around 6 hours for withdrawals. There is a tradeoff here between generosity of bonuses and time required to review cashouts. We believe aiming for an average of 6 hours and ensuring all cashouts are processed within 24 hours max is our goal and will allow us to continue to offer the best possible player bonuses. #2 is a little bit more complicated and was our fault entirely. Due to some changes made in the grading code, several parlays were paid incorrectly, all in the players favor. This bug has since been fixed, but there is still some more work to be done in assessing the total impact and then adjusting/compensating affected players. Please note that today marks only 8 days since our soft launch began, since then we have given away a ton of bitcoin and processed over 100 cashouts. We thank you all for your patience with us and expect pending withdrawals to be reviewed within the next 18 hours and for bets and bet grading to be running smoothly by the end of the weekend.
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bitbrawlers (OP)
Copper Member
Jr. Member
Offline
Activity: 154
Merit: 7
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November 30, 2019, 06:07:42 PM |
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GREAT UPDATE ! Guys finally we have withdraw history on the new menu tab cashier good work Betroar team, it already looks more serious now. I'm really excited waiting for the next update and you will get the trust of the community soon. Next update i wish you can make some info about probly fairs I'm sure it will make you more likeable Thank you! in the past week we have expanded the team, a few mistakes because of new employees learning, but we are now in a position to improve the site like never before!
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bitbrawlers (OP)
Copper Member
Jr. Member
Offline
Activity: 154
Merit: 7
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November 30, 2019, 06:10:03 PM |
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If that's the case, then this is not a good gambling site, transaction should be automated to avoid waiting on the part of the gamblers. What about the support, it should be active most of the time and not wait on OP to be online because you concern will be entertain. I understand that they are still in the early stage, but they should impressed the gamblers here, they are giving a good amount in airdrop and yet they can't process concerns on a timely basis, support and marketing should together be taken cared of properly. Totally agreed! We love the gamblers here and understand the current state of the site is not acceptable. By the end of the weekend we expect that these issues will be cleared and be back on track.
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bitbrawlers (OP)
Copper Member
Jr. Member
Offline
Activity: 154
Merit: 7
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November 30, 2019, 06:11:22 PM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues.
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bitbrawlers (OP)
Copper Member
Jr. Member
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Activity: 154
Merit: 7
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November 30, 2019, 06:13:08 PM |
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just tried to log in to check if my bet was settled and .... looks like the site is down it returns a 522 error on my end : https://downforeveryoneorjustme.com/betroar.ioguess admin is sleeping or the site is under a ddos attack in any case this doesn't add points to the popularity , hope they fix it ASAP I'm always supportive of the new sites , but hours of downtime is something unacceptable This should be resolved now, the issue was caused by a database bottleneck, not a DDOS attack or anything sinister.
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Leyadikos
Newbie
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Activity: 16
Merit: 0
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November 30, 2019, 07:47:04 PM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues. It'd be better to hear answers, not thanks. You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/
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AlexSimion
Full Member
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Activity: 1078
Merit: 210
★Bitvest.io★ Play Plinko or Invest!
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November 30, 2019, 08:38:08 PM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues. It'd be better to hear answers, not thanks. You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/ Lol chill dude , they will get to all people , he just said in the next 18 hours all pending withdrawals will be dealt with ... You need to relax.
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mihakyr
Newbie
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Activity: 20
Merit: 0
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November 30, 2019, 09:27:34 PM |
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the that I await the already 4 days, and created here already 3 messages on its problem. administrator doesn't seem to bother.
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bitbrawlers (OP)
Copper Member
Jr. Member
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Activity: 154
Merit: 7
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November 30, 2019, 09:53:33 PM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues. It'd be better to hear answers, not thanks. You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/ Apologies for this, not our intention to ignore anyone in the thread. please PM me your username and will look into your withdrawal ASAP. the that I await the already 4 days, and created here already 3 messages on its problem. administrator doesn't seem to bother.
I do not see any PM's from you. are you able to send us a PM with your issue? I apologize if you have not felt heard on your issue. We have spent the better part of the last two days fixing massive, site-breaking bugs and have not had the resources to sort our a handful of customer specific issues. You or anyone else reading this, please PM and we will respond today and do what we can for you ASAP..
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mihakyr
Newbie
Offline
Activity: 20
Merit: 0
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November 30, 2019, 10:14:03 PM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues. It'd be better to hear answers, not thanks. You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/ Apologies for this, not our intention to ignore anyone in the thread. please PM me your username and will look into your withdrawal ASAP. the that I await the already 4 days, and created here already 3 messages on its problem. administrator doesn't seem to bother.
I do not see any PM's from you. are you able to send us a PM with your issue? I apologize if you have not felt heard on your issue. We have spent the better part of the last two days fixing massive, site-breaking bugs and have not had the resources to sort our a handful of customer specific issues. You or anyone else reading this, please PM and we will respond today and do what we can for you ASAP.. Hello, the problem is that the rate is not calculated in brawlers ( https://imgur.com/A668YbT ) // Wrote in online chat, replied that everything will be solved within 24 hours. but still, the status is ON-GOING. // login: mihakyr \\ thanks
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bitbrawlers (OP)
Copper Member
Jr. Member
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Activity: 154
Merit: 7
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November 30, 2019, 11:35:26 PM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues. It'd be better to hear answers, not thanks. You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/ Apologies for this, not our intention to ignore anyone in the thread. please PM me your username and will look into your withdrawal ASAP. the that I await the already 4 days, and created here already 3 messages on its problem. administrator doesn't seem to bother.
I do not see any PM's from you. are you able to send us a PM with your issue? I apologize if you have not felt heard on your issue. We have spent the better part of the last two days fixing massive, site-breaking bugs and have not had the resources to sort our a handful of customer specific issues. You or anyone else reading this, please PM and we will respond today and do what we can for you ASAP.. Hello, the problem is that the rate is not calculated in brawlers ( https://imgur.com/A668YbT ) // Wrote in online chat, replied that everything will be solved within 24 hours. but still, the status is ON-GOING. // login: mihakyr \\ thanks I'm sorry about that, after looking into it, the support agent you talked to was under the impression this was a sports bet, so it went in with the other support queries regarding bet grading, causing it to get lost in the shuffle. Instead, this was a unique issue where the bit brawlers server crashed during a match and thus did not register the result from the streams. We actually put in a faiI have returned your bet from the wager and added an additional .002 BTC with no cashout requirements to your account in order to apologize. Please let me know if you have any trouble cashing out.
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mihakyr
Newbie
Offline
Activity: 20
Merit: 0
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December 01, 2019, 12:06:12 AM |
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They are probably fixing the website as we speak. You guys need to chill out a bit Thanks for the support Wendigo! You can be 100% sure that we are all here working all weekend to take care of these critical issues. It'd be better to hear answers, not thanks. You're ignoring people who waiting withdrawals for 1-4 days. But you have time to thanks :-/ Apologies for this, not our intention to ignore anyone in the thread. please PM me your username and will look into your withdrawal ASAP. the that I await the already 4 days, and created here already 3 messages on its problem. administrator doesn't seem to bother.
I do not see any PM's from you. are you able to send us a PM with your issue? I apologize if you have not felt heard on your issue. We have spent the better part of the last two days fixing massive, site-breaking bugs and have not had the resources to sort our a handful of customer specific issues. You or anyone else reading this, please PM and we will respond today and do what we can for you ASAP.. Hello, the problem is that the rate is not calculated in brawlers ( https://imgur.com/A668YbT ) // Wrote in online chat, replied that everything will be solved within 24 hours. but still, the status is ON-GOING. // login: mihakyr \\ thanks I'm sorry about that, after looking into it, the support agent you talked to was under the impression this was a sports bet, so it went in with the other support queries regarding bet grading, causing it to get lost in the shuffle. Instead, this was a unique issue where the bit brawlers server crashed during a match and thus did not register the result from the streams. We actually put in a faiI have returned your bet from the wager and added an additional .002 BTC with no cashout requirements to your account in order to apologize. Please let me know if you have any trouble cashing out. thank you!
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bobyhodob
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December 01, 2019, 03:11:10 AM |
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GREAT UPDATE ! Guys finally we have withdraw history on the new menu tab cashier good work Betroar team, it already looks more serious now. I'm really excited waiting for the next update and you will get the trust of the community soon. Next update i wish you can make some info about probly fairs I'm sure it will make you more likeable Thank you! in the past week we have expanded the team, a few mistakes because of new employees learning, but we are now in a position to improve the site like never before! no problem ! I know that you have a lot of work to be done no need to rush, the quality of the product is prioritized not the speed of poor quality. everyone will never be able to build a comfortable home just one night
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