Freewallet.org SCAM accusations - a compilation

[DireWolfM14]

Bitcointalk user account: Freewallet
Website: https://freewallet.org/
Flag: https://bitcointalk.org/index.php?action=trust;flag=456


Despite their name, Freewallet is not a wallet.  It does provide a custodial wallet as part of it's exchange services, but the name is misleading.  It's an exchange, and you are not given access to your private keys.  That's not how a wallet works.  Is that intentional or not?  You be the judge.

For years now there have been many scam accusations against Freewallet.  Often the dispute gets resolved after the client submits KYC, but there in lies the rub.  Freewallet does not mention KYC when creating an account.  They lure in their customers by insinuating that they can remain anonymous, but subsequently blocks withdrawals until the customer submits identification documents.

Their terms of service give them the authority to request ID, but their justification is somewhat vague.  Is that intentional or not?  You be the judge.

5.4.
In case Freewallet detects suspicious activity on Freewallet account, Freewallet conducts AML/KYC procedure for the user. To be sure that nobody has unauthorized access to the users account, We ask to provide all necessary information for verification, including without limitation an ID, photo, screenshots showing the source of all your incoming transactions etc. The User is obliged to pass through AML/KYC procedures, which may be applied to the User from time to time, and provide accurate and truthful information about himself as well as maintain and promptly update his Freewallet Account information in case of any changes.
5.5.
The User is obliged to provide the information and credentials as may be required by Freewallet from time to time in order to verify the ownership and/or source of funds of crypto assets of the third-party service that are remitted to the User’s Freewallet Account.
5.6.
We reserve the right to limit the scope of our Services to users, who have not verified their identity and/or set up a necessary level of security of account and/or failed to prove the ownership and/or source of funds. Limitation of our Services may depend on the established security level of the account, for instance and the following criteria may be considered: verification of e-mail, social network authorization etc. Please, note that restrictions, mentioned herein are for illustrative purpose only. We reserve the right to limit the scope of our Services at our sole discretion and without prior notification to you.

As a result, there have been many instances where clients deposit funds, but are unable to withdraw them.  Again, that's not how wallets work.  The clients are then required to submit KYC documents, but often the clients complain that even after acquiescing to the requests their funds are still frozen.  It's not until many make their complaints public that their funds are finally released.  Is that intentional or not?  You be the judge.

Here's a list of scam accusations reported here on the forum.  I'm sure there are more, but I got tired of digging after 5 pages of google search results.  There are likely many more on other social media sites.  Some of these have been resolved, but almost all follow the pattern described above.  I did not confirm the validity of any of the reports below, you'll have to judge for yourself.

01. FreeWallet.org Scam - Millions stolen
02. FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)
03. FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP )
04. Freewallet.org is a SCAM
05. Freewallet is SCAM
06. Beware freewallet is a scam wallet !
07. FreeWallet.org - Racketeers of personal and financial data , and scammers .
08. [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT
09. FREEWallet.org is a SCAM!!(solved)
10. Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved]
11. Monero FreeWallet is a [SCAM]
12. FREEWallet.org is a SCAM
13. Freewallet delaying refunding(Solved)
14. Freewallet stole over $1,000 in ZEC from me! [RESOLVED]
15. Freewallet.org is a fraudster who cheated me out of 15.2BTC
16. Freewallet.org is the Scam(sloved)
17. Solved - Freewallet.org making me nervous! (at the end nothing to worry about)
18. Freewallet.org scam ,no reason to say have is risk,
19. Freewallet makes me stress asking me proof ID and freezing my wallet
20. Freewallet lies to users
21. Freewallet.org is a scam or they are just never satisfied
22. FreeWallet steal my DOGECOINS
23. [Help] Freewallet.org wants to steal 35 XMR (Solved)
24. freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT
25. Another Freewallet Scam
26. FREEWallet.org stole 55 000$! be careful SCAM

thanks to @logfiles for the list with titles.

[logfiles]

There you go, I have included the scam accusation titles so that these paint a clear picture of what kind of Wallet Freewallet.org is... Scammers hiding behind stupid unnecessary KYC procedures!

You can update OP with the titles if you don't mind.

1. FreeWallet.org Scam - Millions stolen
2. FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)
3. FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP )
4. Freewallet.org is a SCAM
5. Freewallet is SCAM
6. Beware freewallet is a scam wallet !
7. FreeWallet.org - Racketeers of personal and financial data , and scammers .
8. [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT
9. FREEWallet.org is a SCAM!!(solved)
10. Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved]
11. Monero FreeWallet is a [SCAM]
12. FREEWallet.org is a SCAM
13. Freewallet delaying refunding(Solved)
14. Freewallet stole over $1,000 in ZEC from me! [RESOLVED]
15. Freewallet.org is a fraudster who cheated me out of 15.2BTC
16. Freewallet.org is the Scam(sloved)
17. Solved - Freewallet.org making me nervous! (at the end nothing to worry about)
18. Freewallet.org scam ,no reason to say have is risk,
19. Freewallet makes me stress asking me proof ID and freezing my wallet
20. Freewallet lies to users
21. Freewallet.org is a scam or they are just never satisfied
22. FreeWallet steal my DOGECOINS
23. [Help] Freewallet.org wants to steal 35 XMR (Solved)
24. freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT
25. Another Freewallet Scam
26. FREEWallet.org stole 55 000$! be careful SCAM

Code:

1. [url=https://bitcointalk.org/index.php?topic=1963839.0]FreeWallet.org Scam - Millions stolen[/url]
2. [url=https://bitcointalk.org/index.php?topic=1964190.0]FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)[/url]
3. [url=https://bitcointalk.org/index.php?topic=2619480.0]FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP )[/url]
4. [url=https://bitcointalk.org/index.php?topic=2790028.0]Freewallet.org is a SCAM[/url]
5. [url=https://bitcointalk.org/index.php?topic=3047087.0]Freewallet is SCAM[/url]
6. [url=https://bitcointalk.org/index.php?topic=4436226.0]Beware freewallet is a scam wallet ! [/url]
7. [url=https://bitcointalk.org/index.php?topic=4442815.0]FreeWallet.org - Racketeers of personal and financial data , and scammers .[/url]
8. [url=https://bitcointalk.org/index.php?topic=4801704.0][Unsolved after 70 days] Freewallet.org is a SCAM, do NOT [/url]
9. [url=https://bitcointalk.org/index.php?topic=4891827.0]FREEWallet.org is a SCAM!!(solved)[/url]
10. [url=https://bitcointalk.org/index.php?topic=4980334.0]Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved][/url]
11. [url=https://bitcointalk.org/index.php?topic=5109760.0]Monero FreeWallet is a [SCAM][/url]
12. [url=https://bitcointalk.org/index.php?topic=5128260.0]FREEWallet.org is a SCAM[/url]
13. [url=https://bitcointalk.org/index.php?topic=5134482.0]Freewallet delaying refunding(Solved)[/url]
14. [url=https://bitcointalk.org/index.php?topic=5163429.0]Freewallet stole over $1,000 in ZEC from me! [RESOLVED][/url]
15. [url=https://bitcointalk.org/index.php?topic=5164369.0]Freewallet.org is a fraudster who cheated me out of 15.2BTC[/url]
16. [url=https://bitcointalk.org/index.php?topic=5176285.0]Freewallet.org is the Scam(sloved)[/url]
17. [url=https://bitcointalk.org/index.php?topic=5181121.0]Solved - Freewallet.org making me nervous! (at the end nothing to worry about)[/url]
18. [url=https://bitcointalk.org/index.php?topic=5183268.0]Freewallet.org scam ,no reason to say have is risk, [/url]
19. [url=https://bitcointalk.org/index.php?topic=5201157.0]Freewallet makes me stress asking me proof ID and freezing my wallet[/url]
20. [url=https://bitcointalk.org/index.php?topic=5207037.0]Freewallet lies to users[/url]
21. [url=https://bitcointalk.org/index.php?topic=5217074.0]Freewallet.org is a scam or they are just never satisfied[/url]
22. [url=https://bitcointalk.org/index.php?topic=5220062.0]FreeWallet steal my DOGECOINS[/url]
23. [url=https://bitcointalk.org/index.php?topic=5229460.0][Help] Freewallet.org wants to steal 35 XMR (Solved)[/url]
24. [url=https://bitcointalk.org/index.php?topic=5232286.0]freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT[/url]
25. [url=https://bitcointalk.org/index.php?topic=5238810.0]Another Freewallet Scam[/url]
26. [url=https://bitcointalk.org/index.php?topic=5248998.0]FREEWallet.org stole 55 000$! be careful SCAM[/url]

I just can just sit here while watch them scam people year in-year out without me doing anything. Therefore, I am going to support a flag created against them and leave some negative feedback on their profile. It's the least i can do.

[LFC_Bitcoin]

Great work DireWolfM14 & logfiles.

It was me who made the flag against Freewallet, can we try & get in touch with somebody they’ve scammed & get them to do a red flag? My yellow one isn’t as harsh as is needed I think. They deserve the full monty but we need somebody they’ve actually scammed to do it.

[ferrykyra]

Great work DireWolfM14 & logfiles.

It was me who made the flag against Freewallet, can we try & get in touch with somebody they’ve scammed & get them to do a red flag? My yellow one isn’t as harsh as is needed I think. They deserve the full monty but we need somebody they’ve actually scammed to do it.

Can we provide Collective Action with everyone who suffered?

Can we write abuse to block their site?

Can we write abuse to block their apps in Google and Apple?

I swear, I will do all what I can, because I urgently needed my money because of my health, and now I can't withdraw it and pay clinic bills!

[LFC_Bitcoin]

Great work DireWolfM14 & logfiles.

It was me who made the flag against Freewallet, can we try & get in touch with somebody they’ve scammed & get them to do a red flag? My yellow one isn’t as harsh as is needed I think. They deserve the full monty but we need somebody they’ve actually scammed to do it.

Can we provide Collective Action with everyone who suffered?

Can we write abuse to block their site?

Can we write abuse to block their apps in Google and Apple?

I swear, I will do all what I can, because I urgently needed my money because of my health, and now I can't withdraw it and pay clinic bills!

Can you fill out a flag on them?

https://bitcointalk.org/index.php?action=trust;addflag=1177176


Select the bottom option (type 3 flag)
Use the link to your thread when prompted.

[Freewallet]

Hello,
Responding to these accusations, I'd like to indicate the status of resolution for each one of them:

01. FreeWallet.org Scam - Millions stolen

No funds were stolen.  The reason our users got worried is because they checked their wallet balances on the blockchain explorer and found out the funds aren't there. However, the address displayed in the app is a so-called "hot wallet" used for receiving transactions. Therefore, this movement of funds was rebalancing between different cold storages.

02. FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)

This post is reiteration of the previous item about 'stolen' millions. So, read the explanation above.

03. FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP )

These transactions were in progress in conditions of a heavy congestion on the network. After a while, they were completed.

04. Freewallet.org is a SCAM

Although there is no account of resolution, I believe that the XEM and STEEM transactions were refunded as in such cases (no payment ID being put) we complete them manually. LSK transactions were completed as it is indicated in the post.

05. Freewallet is SCAM

A complaint to crediting Ignis airdop. Unfortunately, I am not able to track the data of this user in our system now. However, Ignis coins were automatically credited to all NXT holders who had maintained a balance by the time the fork took place.


06. Beware freewallet is a scam wallet !

Account of resolution: https://bitcointalk.org/index.php?topic=4436226.msg40427313#msg40427313

07. FreeWallet.org - Racketeers of personal and financial data , and scammers .

Account of resolution: https://bitcointalk.org/index.php?topic=4442815.msg49283295#msg49283295
And we are not the 'Racketeers of financial and personal data'

08. [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT

User's complaint was posted on August 2. As we can see, on August 25 the transaction was retrieved.
So it did not take 70 days to get resolved.

09. FREEWallet.org is a SCAM!!(solved)

The tag of the subject speaks of itself: resolved

10. Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved]

Resolved: https://bitcointalk.org/index.php?topic=4980334.msg46107392#msg46107392

11. Monero FreeWallet is a [SCAM]

We've never heard back from a complainer and thus were not able to identify his account/support request.

12. FREEWallet.org is a SCAM

Resolved: https://bitcointalk.org/index.php?topic=5128260.msg50584275#msg50584275

13. Freewallet delaying refunding(Solved)

Resolved: https://bitcointalk.org/index.php?topic=5134482.msg50784980#msg50784980

14. Freewallet stole over $1,000 in ZEC from me! [RESOLVED]

The transaction was completed: https://bitcointalk.org/index.php?topic=5163429.msg52150652#msg52150652

15. Freewallet.org is a fraudster who cheated me out of 15.2BTC

Resolved: https://bitcointalk.org/index.php?topic=5164369.msg51831722#msg51831722

16. Freewallet.org is the Scam(sloved)

Resolved: https://bitcointalk.org/index.php?topic=5176285.msg52231088#msg52231088

17. Solved - Freewallet.org making me nervous! (at the end nothing to worry about)

Tag speaks for itself: solved

18. Freewallet.org scam ,no reason to say have is risk,

Resolved although we've posted a late account on it.

19. Freewallet makes me stress asking me proof ID and freezing my wallet

The account is back to normal: https://bitcointalk.org/index.php?topic=5201157.msg53073366#msg53073366

20. Freewallet lies to users

Our explanation in details: https://bitcointalk.org/index.php?topic=5207037.msg53266843#msg53266843
All fees can be viewed in 'Send' section!

21. Freewallet.org is a scam or they are just never satisfied

Resolved: https://bitcointalk.org/index.php?topic=5217074.msg53594109#msg53594109

22. FreeWallet steal my DOGECOINS

Resolved although we've posted a late account on it.

23. [Help] Freewallet.org wants to steal 35 XMR (Solved)

Tag speaks for itself: https://bitcointalk.org/index.php?topic=5229460.msg54001374#msg54001374

24. freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT

Resolved although we've posted a late account on it.

25. Another Freewallet Scam

Still waiting for the user's clarification. Otherwise, we are not able to identify his account/support request.

26. FREEWallet.org stole 55 000$! be careful SCAM

The case is in progress.


As everyone can see, most cases were solved.

Pending issues always attract attention whereas the fact of their resolution is less interesting.

[alex1280]

Hello,
Responding to these accusations, I'd like to indicate the status of resolution for each one of them:

01. FreeWallet.org Scam - Millions stolen

No funds were stolen.  The reason our users got worried is because they checked their wallet balances on the blockchain explorer and found out the funds aren't there. However, the address displayed in the app is a so-called "hot wallet" used for receiving transactions. Therefore, this movement of funds was rebalancing between different cold storages.

02. FREEWallet.org SCAM ( Don't use any of their iOS or Android APP)

This post is reiteration of the previous item about 'stolen' millions. So, read the explanation above.

03. FREEWallet.org BIG SCAM, THIEF'S ( Don't use any of their iOS or Android APP )

These transactions were in progress in conditions of a heavy congestion on the network. After a while, they were completed.

04. Freewallet.org is a SCAM

Although there is no account of resolution, I believe that the XEM and STEEM transactions were refunded as in such cases (no payment ID being put) we complete them manually. LSK transactions were completed as it is indicated in the post.

05. Freewallet is SCAM

A complaint to crediting Ignis airdop. Unfortunately, I am not able to track the data of this user in our system now. However, Ignis coins were automatically credited to all NXT holders who had maintained a balance by the time the fork took place.


06. Beware freewallet is a scam wallet !

Account of resolution: https://bitcointalk.org/index.php?topic=4436226.msg40427313#msg40427313

07. FreeWallet.org - Racketeers of personal and financial data , and scammers .

Account of resolution: https://bitcointalk.org/index.php?topic=4442815.msg49283295#msg49283295
And we are not the 'Racketeers of financial and personal data'

08. [Unsolved after 70 days] Freewallet.org is a SCAM, do NOT

User's complaint was posted on August 2. As we can see, on August 25 the transaction was retrieved.
So it did not take 70 days to get resolved.

09. FREEWallet.org is a SCAM!!(solved)

The tag of the subject speaks of itself: resolved

10. Freewallet.org is SCAM !! DO NOT USE THIS WALLET !![Solved]

Resolved: https://bitcointalk.org/index.php?topic=4980334.msg46107392#msg46107392

11. Monero FreeWallet is a [SCAM]

We've never heard back from a complainer and thus were not able to identify his account/support request.

12. FREEWallet.org is a SCAM

Resolved: https://bitcointalk.org/index.php?topic=5128260.msg50584275#msg50584275

13. Freewallet delaying refunding(Solved)

Resolved: https://bitcointalk.org/index.php?topic=5134482.msg50784980#msg50784980

14. Freewallet stole over $1,000 in ZEC from me! [RESOLVED]

The transaction was completed: https://bitcointalk.org/index.php?topic=5163429.msg52150652#msg52150652

15. Freewallet.org is a fraudster who cheated me out of 15.2BTC

Resolved: https://bitcointalk.org/index.php?topic=5164369.msg51831722#msg51831722

16. Freewallet.org is the Scam(sloved)

Resolved: https://bitcointalk.org/index.php?topic=5176285.msg52231088#msg52231088

17. Solved - Freewallet.org making me nervous! (at the end nothing to worry about)

Tag speaks for itself: solved

18. Freewallet.org scam ,no reason to say have is risk,

Resolved although we've posted a late account on it.

19. Freewallet makes me stress asking me proof ID and freezing my wallet

The account is back to normal: https://bitcointalk.org/index.php?topic=5201157.msg53073366#msg53073366

20. Freewallet lies to users

Our explanation in details: https://bitcointalk.org/index.php?topic=5207037.msg53266843#msg53266843
All fees can be viewed in 'Send' section!

21. Freewallet.org is a scam or they are just never satisfied

Resolved: https://bitcointalk.org/index.php?topic=5217074.msg53594109#msg53594109

22. FreeWallet steal my DOGECOINS

Resolved although we've posted a late account on it.

23. [Help] Freewallet.org wants to steal 35 XMR (Solved)

Tag speaks for itself: https://bitcointalk.org/index.php?topic=5229460.msg54001374#msg54001374

24. freewallet.org just blocked all withdrawals when trying to change 1BTC into USDT

Resolved although we've posted a late account on it.

25. Another Freewallet Scam

Still waiting for the user's clarification. Otherwise, we are not able to identify his account/support request.

26. FREEWallet.org stole 55 000$! be careful SCAM

The case is in progress.


As everyone can see, most cases were solved.

Pending issues always attract attention whereas the fact of their resolution is less interesting.

Don't you find it strange that all tickets start to be solved only when they don’t post them on the forums? why don’t they dare right away by email? and chat support? Imagine how many people suffered from their fraud that did not write anywhere, either on forums or on other sites?
it turns out that only when the problem became public - you only then begin to solve it. and those problems that do not spread on the forum - you do not solve and ignore?
You don’t think that you are only confirming that you are cheating with customers through such actions, and as soon as they know how to publicize the problem, you will solve it right away, not before that ... the conclusion is that you are the only one your are SCAMMERS

[COVID-19]

Someone should bump this thread in the B&H section every day.

[Freewallet]

Hi javaloami,

The transfer was sent to the non-Freewallet address of the Segwit format.

Please note that Freewallet has not changed any details on its side. All changes took place on the side of the user interface which could be affected by malicious extensions of browser. We continue to investigate the incident.

[allyouracid]

Elon Musk fell prey to the FreeWallet scam. Unbelievable he didn't take a moment to research prior to using it.
https://twitter.com/elonmusk/status/1359409599972007936?s=19

But they fixed it within an hour. If any of us plebs would have had this issue, they'd be waiting forever.

[stafstor]

There are thousands of people who lost their coins already. So please, help us to stop Freewallet and investigate crimes commited by its owners.

I created online petition with an appeal to the NFIB to investigate the fraudulent activities of Freewallet owners

It is available here: https://chng.it/JVYrmzzHGK

I ask everyone to sign this petition! It will take no more then 3-5 minutes but in may be significant to stop Freewallet scammers!

We are also do some other useful things, you can find this info at https://freewalletscam.com

[stafstor]

I think it would be great to add here more links to the topics in which customers explain how FReewallet scammers stole their assets.
I found several but I think that there are more new scam accusations

[SheldonCobb]

Share your opinions and reviews about Freewallet here:

https://www.reviewbloc.com/report/freewallet.org

By sharing your reviews, you are directly contributing to the fight against crypto scams, making the cryptocurrency community safer for everyone, and protecting others from fraudulent investments and platforms like this.

As a rule of thumb, please check warning lists from regulatory bodies such as the SEC, FCA, and IOSCO before using these financial services.

[masha_fulle]

Share your opinions and reviews about Freewallet here:

https://www.reviewbloc.com/report/freewallet.org

By sharing your reviews, you are directly contributing to the fight against crypto scams, making the cryptocurrency community safer for everyone, and protecting others from fraudulent investments and platforms like this.

As a rule of thumb, please check warning lists from regulatory bodies such as the SEC, FCA, and IOSCO before using these financial services.

Thanks, never met this website before. Why do they require phone number and alternative phone number?

[PX-Z]

Thanks, never met this website before. Why do they require phone number and alternative phone number?

Requiring phone number for registration is next to KYC and stacking numbers for marketing ads. Looks like SheldonCobb is the owner or a similar like manager of this site, i suggest you to remove that phone requirements, phone number as optional requirement is enough.

[stafstor]

Requiring phone number for registration is next to KYC and stacking numbers for marketing ads. Looks like SheldonCobb is the owner or a similar like manager of this site, i suggest you to remove that phone requirements, phone number as optional requirement is enough.

I also agree with your post. Many people are afraid to provide their phone numbers. There should be other way to verify real customers.

[stafstor]

Share your opinions and reviews about Freewallet here:

https://www.reviewbloc.com/report/freewallet.org

By sharing your reviews, you are directly contributing to the fight against crypto scams, making the cryptocurrency community safer for everyone, and protecting others from fraudulent investments and platforms like this.

As a rule of thumb, please check warning lists from regulatory bodies such as the SEC, FCA, and IOSCO before using these financial services.

Hi! Please, allow customers to make reviews without providing their phone number. We know many users who lost coins but they won't trust their personal data to any website.

[yhiaali3]

Hi! Please, allow customers to make reviews without providing their phone number. We know many users who lost coins but they won't trust their personal data to any website.

There is no need for your phone number. The review does not require you to provide any personal information. On the contrary, they ask you not to include any personal information. See quote and photo:

Provide a well detailed description of your experience with the website. Do not include any personal information, such as your name, email address, and contact details.

[stafstor]

Sorry I probably entered the website in other way so I ve seen that phone number is required.
I ll check again

[logfiles]

There is no need for your phone number. The review does not require you to provide any personal information. On the contrary, they ask you not to include any personal information.

So how exactly do they fight spam or fake reviews?

It's a little confusing because somewhere else they say that

Submit your case information to opt-in for professional support in recovery.

Your review goes live after a spam detection check. Rest assured, your personal information won't be shared in line with our privacy guidelines.

In this case which personal information are they referring to if not the phone number, email addresses or names?