fx911 (OP)
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 Offline
Activity: 28
Merit: 0
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September 20, 2018, 01:03:42 AM |
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Hello John,
Sorry to see you are suffering from this time gap.
Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.
your are company ask me taken with the "attention" images , that's unreasonable !!! if your company do any criminal behavior , your can say that's users behavior , not your !! that's 100% scammer ! what's your purpose ?? forcing users provide this images ?? I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !! |
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Freewallet
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September 20, 2018, 08:32:08 AM |
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Hello John,
Sorry to see you are suffering from this time gap.
Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.
your are company ask me taken with the "attention" images , that's unreasonable !!! if your company do any criminal behavior , your can say that's users behavior , not your !! that's 100% scammer ! what's your purpose ?? forcing users provide this images ?? I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !! Hello John, We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you. Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11). Please consider our request again and complete the verification procedure as per steps offered by our agents. Thanks. |
Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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fx911 (OP)
Newbie
Offline
Activity: 28
Merit: 0
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September 21, 2018, 03:21:03 AM |
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Hello John,
Sorry to see you are suffering from this time gap.
Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.
your are company ask me taken with the "attention" images , that's unreasonable !!! if your company do any criminal behavior , your can say that's users behavior , not your !! that's 100% scammer ! what's your purpose ?? forcing users provide this images ?? I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !! Hello John, We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you. Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11). Please consider our request again and complete the verification procedure as per steps offered by our agents. Thanks. i already send my bill information to you !! please no more excuse !! |
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Freewallet
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September 21, 2018, 08:02:41 AM |
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Hello John,
Sorry to see you are suffering from this time gap.
Let us remind that we've requested the mentioned documents more than a week ago and no progress has been made since then.
your are company ask me taken with the "attention" images , that's unreasonable !!! if your company do any criminal behavior , your can say that's users behavior , not your !! that's 100% scammer ! what's your purpose ?? forcing users provide this images ?? I thought only needed provide your company bill information images ! your forcing users do dangerous behavior !! Hello John, We've requested you to provide us with the documents to prove your identity. Upon your failure to send us some of these documents, we've offered you an alternative assuming that sending another type document will be easier for you. Unfortunately, we have not found understanding from your side (the last request was made by us on Sep 11). Please consider our request again and complete the verification procedure as per steps offered by our agents. Thanks. i already send my bill information to you !! please no more excuse !! Hello John, You've sent the requested documents a few hours ago. We'll need reasonable time to translate and verify the information. Thank you for your patience and understanding. |
Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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fx911 (OP)
Newbie
Offline
Activity: 28
Merit: 0
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September 22, 2018, 03:18:16 PM |
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thank you always support !them finally get back my bitcoin ! that's good news , but i still say , this is very terrible encounter ! blocked my account just need one second ! but i get back my money wasted 22 days . i never use this wallet again ! and , thank you again ! if not your support me , maybe i can't get back my money !
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Freewallet
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September 24, 2018, 10:56:58 AM |
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Hello r34tr783tr78, We highly appreciate your selection: we could not do better. Going through these claims, we've found that EACH PARTICULAR reported issue has been resolved! https://bitcointalk.org/index.php?topic=2322342.0Unsupported tokens were sent by the customer. However, in November 2017 we added these tokens and they were successfully withdrawn by a client https://etherscan.io/tx/0x3104a01214f96ec1419c4a2fc51e7893f653127daf0a457997abd91acfd3724fhttps://bitcointalk.org/index.php?topic=1964190.0 speculations around the event when customers checked their wallet balances on the blockchain explorer and found out the funds aren't there. In fact, funds were moved to the "cold storage" and no actual loss occurred. https://bitcointalk.org/index.php?topic=3061350.0 - the refund was madehttps://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/ - the topic starter's brother has received his funds back. Unfortunately, the thread is archived. https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/ - see the above comment about a misunderstanding with our cold storage address. https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/ - see the resolution comment: As of now, /u/tannerswims, was able to successfully access and move his funds. https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/ - case solved (it is the same case that was mentioned above: https://bitcointalk.org/index.php?topic=3061350.0) https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/ - case resolved, see the edithttps://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/ (it is the same case that was mentioned above: https://bitcointalk.org/index.php?topic=2322342.0) Unsupported tokens were sent by the customer. However, in November 2017 we added these tokens and they were successfully withdrawn by a client https://etherscan.io/tx/0x3104a01214f96ec1419c4a2fc51e7893f653127daf0a457997abd91acfd3724fhttps://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/ - the complaint about our fees - see our answers https://www.reddit.com/r/Bitcoin/comments/6gv59o/freewalletorg_scam_they_stolen_millions_of_users/ - the topic starter has apologized for his misinterpretation ; his funds are safe. As an active service on the volatile market, we receive a great number of complaints. That's natural: people are worried when it comes to money that is not physically available. BTW, the issue of fx911 was resolved on Sep 22: his account has resumed all operations in full. |
Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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r34tr783tr78
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September 29, 2018, 03:34:23 PM
Last edit: September 29, 2018, 03:45:55 PM by r34tr783tr78 |
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thank you always support !
them finally get back my bitcoin ! that's good news ,
but i still say , this is very terrible encounter ! blocked my account just need one second ! but i get back my money wasted 22 days .
i never use this wallet again !
and , thank you again ! if not your support me , maybe i can't get back my money !
I'm glad if I helped you. All the best. |
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r34tr783tr78
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September 29, 2018, 03:56:00 PM |
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The main issue isnt the information he provided you. The main issue is way you blocked his account!? And dont give me that "automatic security" system excuse. Security issues have to be based on particular facts that showed a menace to the founds. Explain what was the menace that forced you to block his account. And better solve the issue fast. I have my finger on the negative feedback trigger.
Hello r34tr783tr78, As the service provider, we do have the right to take the operations on users' accounts we deem necessary at our own discretion especially when it comes to safety of funds. We are fully committed to settling the mentioned issue within the nearest possible time. Unfortunately, the documents provided by a customer belong to different persons. The investigation is in progress.
Hello fx911,
As you admit, you sent another person's details in order to prove the fact of the transaction between both of you. However, we requested you to send details for personal verification.
We will not move with your case any further until you provide all the information we’ve requested in compliance to our security procedure.
Unfortunately, we don’t understand a word of your long message
These answers seem abusive and scamish. I wouldnt trust you a cent. But since you returned the money I changed my feedback from negative to neutral. You ended up with more negative publicity and lost a customer. Congratulations. |
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Freewallet
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October 01, 2018, 08:29:09 AM |
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Hello r34tr783tr78,
Thank you for changing the feedback.
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Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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charlie987
Newbie
Offline
Activity: 29
Merit: 0
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October 19, 2018, 09:53:46 AM |
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Hello everyone,
i am waiting for about 6 months FREWALLET team to add ROX token to their wallet.
I am patient guy but this is really to much. I looked for this topic on the internet and I saw that there was some tokens added in month, max 2 months, so I thought ok i wioll wait for a little bit and that's it.
But now I am allready waiting for 6 months!!!! I am really afraid that I will lost all my funds.....
Please freewallet team, help me with this issue, it is really taking to long....
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Freewallet
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October 19, 2018, 01:40:31 PM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
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Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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charlie987
Newbie
Offline
Activity: 29
Merit: 0
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November 27, 2018, 10:09:22 AM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... |
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Freewallet
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November 27, 2018, 11:18:19 AM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. |
Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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charlie987
Newbie
Offline
Activity: 29
Merit: 0
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November 29, 2018, 06:53:52 PM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. Hello, I hope so. I just hope it won't take 6 more months because I have send youn an email with my issue about 6 months ago. I know that I made mistake but there should be some option of rejecting transaction or temporary adding to your wallet, for transfering to crypto exchange if you don't want to support this token. In my case that means if you won't add token soon that I have lost all my crypto funds just because of one mistake. Thank you for responding |
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Freewallet
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November 30, 2018, 07:36:01 AM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. Hello, I hope so. I just hope it won't take 6 more months because I have send youn an email with my issue about 6 months ago. I know that I made mistake but there should be some option of rejecting transaction or temporary adding to your wallet, for transfering to crypto exchange if you don't want to support this token. In my case that means if you won't add token soon that I have lost all my crypto funds just because of one mistake. Thank you for responding Hello Charlie, Looks like that we need to retrieve these tokens in order to be able to send them. Would you also PM me your user ID? |
Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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charlie987
Newbie
Offline
Activity: 29
Merit: 0
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December 03, 2018, 11:40:54 AM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. Hello, I hope so. I just hope it won't take 6 more months because I have send youn an email with my issue about 6 months ago. I know that I made mistake but there should be some option of rejecting transaction or temporary adding to your wallet, for transfering to crypto exchange if you don't want to support this token. In my case that means if you won't add token soon that I have lost all my crypto funds just because of one mistake. Thank you for responding Hello Charlie, Looks like that we need to retrieve these tokens in order to be able to send them. Would you also PM me your user ID? Hi i have sent you ID yesterday. |
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Freewallet
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December 03, 2018, 11:53:51 AM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. Hello, I hope so. I just hope it won't take 6 more months because I have send youn an email with my issue about 6 months ago. I know that I made mistake but there should be some option of rejecting transaction or temporary adding to your wallet, for transfering to crypto exchange if you don't want to support this token. In my case that means if you won't add token soon that I have lost all my crypto funds just because of one mistake. Thank you for responding Hello Charlie, Looks like that we need to retrieve these tokens in order to be able to send them. Would you also PM me your user ID? Hi i have sent you ID yesterday. Hello, please check our response in private messages. |
Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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charlie987
Newbie
Offline
Activity: 29
Merit: 0
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December 05, 2018, 05:53:06 PM |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. Hello, I hope so. I just hope it won't take 6 more months because I have send youn an email with my issue about 6 months ago. I know that I made mistake but there should be some option of rejecting transaction or temporary adding to your wallet, for transfering to crypto exchange if you don't want to support this token. In my case that means if you won't add token soon that I have lost all my crypto funds just because of one mistake. Thank you for responding Hello Charlie, Looks like that we need to retrieve these tokens in order to be able to send them. Would you also PM me your user ID? Hi i have sent you ID yesterday. Hello, please check our response in private messages. Well I am waiting for more than 6 months...... |
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Freewallet
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December 05, 2018, 10:29:00 PM |
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Sorry to keep you waiting! But for this kind of cases, it's very difficult to set the timeframe. For now, there have been no updates yet regarding ROX. We'll keep you posted: our agent will contact you as soon as we'll be able to add your token.
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Freewallet, The Mobile-First Cryptowallet Developer Learn more about Freewallet and our apps: freewallet.orgFreewallet 24/7 assistance: https://bit.ly/2rgGdRw or reach out to us directly on Facebook or by PM. |
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