JETWIN CASINO HAS OFFICIALLY REFUSED TO PAY ANY OF MY 25,000 DOLLARS IN WINNINGS

[Magdel2014]

I won 25,000 dollars and jetwin support sent me to some guy named Michaeljet on telegram who proceeded to try and extort me for .2 of bitcoin which is like 2000 dollars. I dont know how much 25,000 is in bitcoin or I would have wrote its translation.

I just bought the copper membership to post pictures but when I  hit the picture insert button it just shows [img] in quotes  so how do I post the pics I have of the evidence. I have the email from jetwin sending me to Michaeljet and the subsequent messages from my conversation with him plus screenshots of my withdrawal attempt but I dont know how to post them.

You can find them on my Twitter account @keesekristyn or on my other post about this but the title says over 30,000 I played it down to 25000 because I was frustrated. Can anything be done about this? I need help from someone who knows this world better. And does anyone know of a casino with the same type games in jetwin casino that is allowed in the US and not crooked as fuck? I love to gamble but I get screwed out of so much because the casinos dont want to pay. I am about ready to give up.

I made promises to my son with that money set up a meeting to buy a home and now I just look stupid. I'm broken hearted and I need retribution or something

[Maus0728]

I just bought the copper membership to post pictures but when I  hit the picture insert button it just shows [img] in quotes  so how do I post the pics I have of the evidence.

Use image hosting site for you to be able to post images into forums.
[1] https://imgur.com/
[2] Guideline on posting images (with size adjustments), hyperlinks

I won 25,000 dollars and jetwin support sent me to some guy named Michaeljet on telegram who proceeded to try and extort me for .2 of bitcoin which is like 2000 dollars.

The fact that the casino is requiring you to deposit specific amount of bitcoin in order to withdraw your winnings is a clear indication that this casino is a fraud. It's an old scamming strategy lurking on the cryptospace as well as on the other scam investment platforms. Beware.

Moreover, there are also similar scam accusation with this site.
[3] [WARNING] Jetwin scam? can't pay my $10k winnings!
[4] SCAMMER JETWIN.COM

The owner/support is also inactive for about a month.
[5] https://bitcointalk.org/index.php?action=profile;u=174244

[bitbollo]

it's full of complaints against this casino. they are online from a while and there are some similar to your situation

Jetwin casino is stealing over 30,000 dollars in winnings from me
https://bitcointalk.org/index.php?topic=5263878.0

You did right move don't pay anything to them. it's a totally fraud when some one ask money ... for sending a payment!

However trying to buy an home playing in online casino ... it's not a wise choice since there is a better percentage to lose money and not to win.
 

[Tytanowy Janusz]

It looks to me that none of you really won anything. They show you big wins only to lurk you to deposit money that they will run away with. This is very popular scamming tactics.

I would also move this thread into reputation section. Post proofs and convince DT to flag them properly. That way if they are scammers - there is nothing else you can do but if not you will for sure get their attention and speed up solving the case.

[Magdel2014]

This should be all the proof that is needed not trying to sound arrogant or rude but it's pretty obvious if you observe my imgur uploads

Proof of jetwin theft https://imgur.com/a/ao8hdQ9

Or my Twitter posts @keesekristyn

[Tytanowy Janusz]

This should be all the proof that is needed not trying to sound arrogant or rude but it's pretty obvious if you observe my imgur uploads

Proof of jetwin theft https://imgur.com/a/ao8hdQ9

Or my Twitter posts @keesekristyn

Didn't see those in OP. Yea it is pretty obvious. By the way - they have great consumer service:

threatening:
"Don't let me proceed you to the national TAX. Than you will double think how to talk to me"
"Contact your lawyer please, i will make sure you will pay 30% local gambling taxes. Before you even have the chance to talk with our lawyer."

offending:

"Say whatever the fuck you want. You fucking piece of scamming shit. Next time read what you agree on And pay your fees Or get the fuck off and stop waste my time"
"Who the fuck you think you are talking with piece of shit"

One is known for sure. Don't even think about sending them money.

[TrevorS]

Funny correspondence. Are you sure you spoke to someone from JETWIN support service? Surprisingly, at the end he turned to open insults.
If you fee to casino then let them subtract it from your winnings, which is the problem?

Didn't see those in OP. Yea it is pretty obvious. By the way - they have great consumer service:

I liked the moment:

"Poor peace of shit. I can hire both of you for slaves"

[Insanerman]

This should be all the proof that is needed not trying to sound arrogant or rude but it's pretty obvious if you observe my imgur uploads
Proof of jetwin theft https://imgur.com/a/ao8hdQ9
Or my Twitter posts @keesekristyn

Damn, that kind of customer service and approach was indeed unprofessional. Shouldn't they use the part of your winnings as your fees instead of making you send them the fees? BTW, what was their Terms and Conditions that they pertain to your case? But still, the bottom-line here is that their system lets you win that kind of amount yet they aren't legitimate enough to release the winnings, whether they get your KYC or not.

This Jetwin is a clear scam and they have no proofs that they aren't as they make their customers pay fees in which they must already give at the first place.

Also, I think this fits better on Scam Accusations section. Better move the topic.

[Tytanowy Janusz]

BTW, what was their Terms and Conditions that they pertain to your case? But still, the bottom-line here is that their system lets you win that kind of amount yet they aren't legitimate enough to release the winnings, whether they get your KYC or not.

According to email from first picture it's point 5.1 and 5.2 from TOS.

5. The Company Conduct and Limitation of Liability

5.1. Winnings will be credited or loses reflected to the Customer’s account following confirmation of the final result. The Company reserves its right to choose the source of the final result as it may deem reasonable and appropriate.

5.2. Should funds be credited to or debited from a Customer’s account in error, it is the Customer’s responsibility to notify the Company of the error without delay. Any sums credited to the Customer due to the error will be deemed invalid and must be returned to the Company. Funds credited to an account in error may not be disposed of by Customer and the Company reserves the right to void any transaction (including bets) involving such funds. The Customer agrees to indemnify the Company for the return of any erroneously credited funds that the Customer has withdrawn.

But than they have changed narration from "As soon as our game provides confirm that winnings are legal" to "Pay your 2000$ in fees you piece of shit".

[bitcoinst]

Also, I think this fits better on Scam Accusations section. Better move the topic.

Such topic already exist Jetwin casino is stealing over 30,000 dollars in winnings from me

~snip

It's not entirely clear to me when the chatting took place. Before or after this email? If after, then it is obvious that you need to wait some time before sounding the alarm.
But if the email came before and after correspondence followed, then we need to act now. In any case, if they do not pay the money, they will ruin their reputation and lose much more.

[Latviand]

I made promises to my son with that money set up a meeting to buy a home and now I just look stupid. I'm broken hearted and I need retribution or something

This mistake should become a lesson for you to know the difference between a scams and legit. At first, you will really feel bad about the thing that you've done to your money that was supposed to be a budget for buying a home for your family. But, this should served as a lesson for you to become more better and effective in choosing a reputable gambling platforms.

It looks to me that none of you really won anything. They show you big wins only to lurk you to deposit money that they will run away with. This is very popular scamming tactics.

I would also move this thread into reputation section. Post proofs and convince DT to flag them properly. That way if they are scammers - there is nothing else you can do but if not you will for sure get their attention and speed up solving the case.

There are a lot of threads here that will give you idea to identify those scams in gambling platforms.

You can read there and become enlighten about the thing that they do to fool people and steal their money or winnings. This is not  a rare event in gambling industry and cryptocurrency, if you are not aware about those scams then you are probably prone as their victim. Try to read and learn for this losses to never happen again.

[Insanerman]

~
But than they have changed narration from "As soon as our game provides confirm that winnings are legal" to "Pay your 2000$ in fees you piece of shit".

LOL their T&Cs supported the customers and not their shortcomings. It is clear that it was their system that let the user win such price and not the user's fault, in which the winnings are legal. Also, forcing someone to pay that huge amount FOR FEES is just a bad move for the company especially with their "highest level of support". So ironic that they were called customer support while they can't even support nicely at all.

Such topic already exist Jetwin casino is stealing over 30,000 dollars in winnings from me

Then I guess repeating it here is unnecessary and was just a duplicate. Also, why the other thread says 30,000 USD while here only says 25.

OP, Better clear your thread on the accusation and just lock this.

[robelneo]

I made promises to my son with that money set up a meeting to buy a home and now I just look stupid. I'm broken hearted and I need retribution or something

I hate reading this kind of story could have been a happy ending if you only know how to read between the lines, people have been preaching here to only play in reputable and old gambling sites I don't know what made you play on Jetwin, obviously it's a scam gambling site based on what they are trying to do now I hope you can still get at least half of what you are claiming, but there is life and hope after this

[Magdel2014]

Well to answer all your questions I posted the 30,000 dollar post first in accusations and then I posted it again because I thought it needed to be retold. I played at jetwin for several months cashing out 3000 and 4000 and other amounts of money with no issue. I actually hate that they did this more because I cant play there if there is no real chance of cashing out. I don't know of any other gambling platforms that I can play at as an American. Every time I sign up for 1 it says banned in my country.

The change in amount from 30000 to 25 is I played 5000 back in cuz i was frustrated and figured maybe they would cash out a smaller amount and I was bored.

I wish I could save that kind of money but I am terrible with saving and I have no impulse control. When I have money in my hand that doesnt go to Bill's i spend it mostly at casinos or on my fiance. I am terrible at budgeting so I gamble and I win often enough and that's like my savings I guess. I only need 3500 for the down payment and that is. Not unattainable. Hell I would be happy if they just cashed out 4000 and kept the rest. As it stands though i feel hopeless. Jetwin had the best odds and they have gone rogue they have taken more than just 25000 dollars from me. But I wont bore you with any more of my feelings I hope this answers all the qs and where can I find a casino that wont screw me over if I do win something and wont restrict me because I am an american ?

[bitcoinst]

I made promises to my son with that money set up a meeting to buy a home and now I just look stupid. I'm broken hearted and I need retribution or something

I hate reading this kind of story could have been a happy ending if you only know how to read between the lines, people have been preaching here to only play in reputable and old gambling sites I don't know what made you play on Jetwin, obviously it's a scam gambling site based on what they are trying to do now I hope you can still get at least half of what you are claiming, but there is life and hope after this

There are a lot of similar stories, and as a rule, we read about them post factum, when a considerable amount of time has passed and the dust has settled.
All such cases should be opened in hot pursuit. Given the impact of this forum on the crypto gambling sphere, a positive outcome is not excluded.

[glowing10]

I made promises to my son with that money set up a meeting to buy a home and now I just look stupid. I'm broken hearted and I need retribution or something

I hate reading this kind of story could have been a happy ending if you only know how to read between the lines, people have been preaching here to only play in reputable and old gambling sites I don't know what made you play on Jetwin, obviously it's a scam gambling site based on what they are trying to do now I hope you can still get at least half of what you are claiming, but there is life and hope after this

Certainly, this breaks the heart when you know you are so close to fulfil you desires or promises made to child and in the last realise that this turns to be a scam. Such sites should be closed they play with people's emotions, money etc and the participants need to identify such sites and needs to stay away from them.

[Magdel2014]

Are there any casinos that allow American players that have the money set up jetwin does? They don't show you your balance in bitcoin they show it in real money even though you deposit in bitcoin. Does anyone know what I am talking about and know of any casinos like that that aren't crooked

[deisik]

It looks to me that none of you really won anything. They show you big wins only to lurk you to deposit money that they will run away with. This is very popular scamming tactics

There was a similar discussion around here some time ago

I'm not sure if it was about Jetwin or similar fraud, but you could easily "win" a few thousand dollars but you wouldn't be able to withdraw your winnings, indeed. I tried and it became evident that it was a blatant scam. It is strange that people still fall for this type of fraud. The best way to react is simply forget about your "winnings" as they are not

[acroman08]

that's weird, they said on one of their emails on the screenshot you provided that they never perform KYC client checkups and that they only need to verify if your winnings are legal to allow your withdrawal request to go through, then on telegram, the "manager" (aka MichealJet) ask you if you provided KYC documents to their verification team. I am confused. do they as for KYC or not?

[spike420211]

that's weird, they said on one of their emails on the screenshot you provided that they never perform KYC client checkups and that they only need to verify if your winnings are legal to allow your withdrawal request to go through, then on telegram, the "manager" (aka MichealJet) ask you if you provided KYC documents to their verification team. I am confused. do they as for KYC or not?

The situation is rather unclear.
Why does the communication with the support service take place via Telegram?

Even if this really is a support employee, nothing prevents him from demanding some kind of tax and subsequently disappearing, delete the account and deny that you communicated with the support employee.
Demand communication via email. Let them send you a letter with requirements or explanations via their official email address.