Bitinity
Legendary
Offline
Activity: 3178
Merit: 1315
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September 02, 2020, 03:02:27 AM |
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The dev is very active in the scam section trying to resolve some of the issues that were reported by their users, this gambling sites claimed that they started 2016 but unfortunately they have gone in the wrong directions, and with so many bad reports and scam accusations I don't think they can get back to business again, this is a lesson to all gambling sites to resolve the issues in their support system, or you will be reported here and you will have to deal with defending your reputation. Correct, Even if if 1xbit is able to resolve all the issues, it does not mean that they will get good reputation instantly after resolving all the issues. It will take years for them to prove that they are completely changed to be a better site with no serious accusations. Although there is saying "no late to be better", but 1xbit waited too long time before they try to resolve all the issues. If they could do it earlier when there was the first scam accusation, I think their reputation wont be as bad as now.
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Kupid002
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September 02, 2020, 04:15:07 AM |
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Correct, Even if if 1xbit is able to resolve all the issues, it does not mean that they will get good reputation instantly after resolving all the issues. It will take years for them to prove that they are completely changed to be a better site with no serious accusations. Although there is saying "no late to be better", but 1xbit waited too long time before they try to resolve all the issues. If they could do it earlier when there was the first scam accusation, I think their reputation wont be as bad as now.
Too late for them since most of people that have experience problem in their gambling site is not all is still active today. They should resolve that issue that year when there are many accusation throw to them. One reason that I think why they want to resolve it today because they want to back their business and be live again . But we as users that experience problem before are also afraid that something much worse will happen if they really return and trust again by users.
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traderethereum
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September 02, 2020, 06:02:05 AM |
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Correct, Even if if 1xbit is able to resolve all the issues, it does not mean that they will get good reputation instantly after resolving all the issues. It will take years for them to prove that they are completely changed to be a better site with no serious accusations. Although there is saying "no late to be better", but 1xbit waited too long time before they try to resolve all the issues. If they could do it earlier when there was the first scam accusation, I think their reputation wont be as bad as now.
Too late for them since most of people that have experience problem in their gambling site is not all is still active today. They should resolve that issue that year when there are many accusation throw to them. One reason that I think why they want to resolve it today because they want to back their business and be live again . But we as users that experience problem before are also afraid that something much worse will happen if they really return and trust again by users. We don't need to wait for that because if they really concern with their reputations, I am sure they will solve the issue one by one, and they will try to serve people better than before. They have a bad experience before, so they need to manage their site seriously, and they must eliminate the things that might be a problem for them in the future. It really needs hard work to recover their reputations, and as @Bitinity said, it would need a long time to convince people to come back to their site because people already get a bad experience. This time, they need to explain the issue's details and don't make the customer have bad memories of them in the future. The customer is the king in the market.
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shoreno
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September 02, 2020, 06:15:32 AM |
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Too late for them since most of people that have experience problem in their gambling site is not all is still active today. They should resolve that issue that year when there are many accusation throw to them.
One reason that I think why they want to resolve it today because they want to back their business and be live again . But we as users that experience problem before are also afraid that something much worse will happen if they really return and trust again by users.
the issue might be big before and the staffs are only limited or they are busy , resulting for the issue to not solved imediately till it comes to the point that issues piled up . for old users its not easy to heal especially if the damage that has been done is big but for the users that havent been scamed they are looking forward for the reopening of this site and as well as newbies that doesnt know anything about the history of this casino .
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gosha@e-coin
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September 02, 2020, 06:16:11 AM |
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We don't need to wait for that because if they really concern with their reputations, I am sure they will solve the issue one by one,
I hope you realize how dangerous your "opinion" is. Most probably 1xbit hired you to make this comment. Otherweise, you would never talk trash like this. Just take a look how many people got scammed by this organisation. 1xbit does not deserve to get bumped like this. It is better not to make any comments here, or only realistic comments that people get scammed, so people can be warned. 1xbit is still controlled by the same group thieves, according to my information from the license issuer in Curacao. And believe me, this information is 100% proper and legit.
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gosha@e-coin
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September 02, 2020, 06:52:51 AM |
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1xbit stole 0.97 BTC from me. They blocked the option to withdraw funds. Whenever I contact support, they also refer me to a email address: security@1x-bit.comIf you send an email to this address they never respond though. Live chat always keeps coming back with the following reply: "Sir, information regarding your request was provided. We do not comment on the work of other Departments and cannot influence it. If you have no further questions, I am pushed to end the conversation." Of course they never provided this information. Im running out of ideas at this point, any suggestions? I think this post from another victim says enough. Please be aware, and do not deposit here.
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EdenHazard
Legendary
Offline
Activity: 2674
Merit: 1048
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September 02, 2020, 07:38:46 AM |
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Correct, Even if if 1xbit is able to resolve all the issues, it does not mean that they will get good reputation instantly after resolving all the issues. It will take years for them to prove that they are completely changed to be a better site with no serious accusations. Although there is saying "no late to be better", but 1xbit waited too long time before they try to resolve all the issues. If they could do it earlier when there was the first scam accusation, I think their reputation wont be as bad as now.
They are just make things even worse .. Why they didn't create a brand new sportsbetting instead taking over 1xbit that has a lot of problems to solve lol no matter how good they are under what so called a new management.. still the bad track records on how 1xbit running the business in the past will never get erased. That's the fact. Moving on guys , there's no way to restore the whole reputation of this site , too much cases and complicated. To op , i suggest you to not make things harder by pushing hard and play a good guy here, you can't simply start over. Case closed let's moving on , period.
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1xbit_official (OP)
Copper Member
Member
Offline
Activity: 744
Merit: 23
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September 07, 2020, 01:01:10 PM |
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summarizing all your complaints here, i would like to give a few answers:
Why not resolving accusation?
- first of all, I have to clarify a picture: 1xbit has a few departments ie. marketing, security, and others. I represent marketing, and from my perspective, I can only ask our security for re-investigation of a specific case. They will check if a player got banned by a mistake. In other cases, I wouldn't be able to resolve such accusations.
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising.
Why you are not answering questions here?
- I'm still quite new to this forum, and i can simply miss your request. But i always check my pm so don't hesitate to contact me here.
I agree that it will be hard to restore our reputation here, but i will try, and I'm glad that there are some people who post suggestions how to do that.
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efialtis
Legendary
Offline
Activity: 1876
Merit: 1426
www.gosubetting.com
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September 07, 2020, 01:07:22 PM |
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summarizing all your complaints here, i would like to give a few answers:
Why not resolving accusation?
- first of all, I have to clarify a picture: 1xbit has a few departments ie. marketing, security, and others. I represent marketing, and from my perspective, I can only ask our security for re-investigation of a specific case. They will check if a player got banned by a mistake. In other cases, I wouldn't be able to resolve such accusations.
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising.
Why you are not answering questions here?
- I'm still quite new to this forum, and i can simply miss your request. But i always check my pm so don't hesitate to contact me here.
I agree that it will be hard to restore our reputation here, but i will try, and I'm glad that there are some people who post suggestions how to do that.
You have not solved a single case here after several weeks - thumbs up! All I can see is some alibi talk that may sound good to people with no clue but other than that - even contentual, 99% of what you are stating is bs. We all have understood you are a marketing manager by now but if you are serious about what you claim you try to achieve, you obviously need to work closely with other departments. Never mind, I won't bother getting into detail. All of this is not good enough - full stop. Nb. I am sure you haven't missed our conversation via PM and I am also sure why you haven't gotten back - player broke TOS, nothing we can do. LOL
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Blogab
Newbie
Offline
Activity: 123
Merit: 0
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September 07, 2020, 01:13:07 PM |
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summarizing all your complaints here, i would like to give a few answers:
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising. No, security doesnt give proofs because there are no proofs! Even if you ask 1xbit security directly via Email WHY they deleted your bets and steal your money they dont answer! LOL, you are in gambling business, over 90% of the people lose money longterm. Those people/customers who come back to you and are ''satisfied'' are customers that lose their money and never make withdraw requests. So they dont even come in touch with your real ''face''.
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gosha@e-coin
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September 07, 2020, 01:34:24 PM |
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1xbit is with sportsbet.io the biggest scam site ever. 1xbit refuses to show any proof of license. Even a company name is not displayed on the site. That should raise enough red flags.
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1xbit_official (OP)
Copper Member
Member
Offline
Activity: 744
Merit: 23
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September 07, 2020, 01:35:26 PM |
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summarizing all your complaints here, i would like to give a few answers:
Why not resolving accusation?
- first of all, I have to clarify a picture: 1xbit has a few departments ie. marketing, security, and others. I represent marketing, and from my perspective, I can only ask our security for re-investigation of a specific case. They will check if a player got banned by a mistake. In other cases, I wouldn't be able to resolve such accusations.
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising.
Why you are not answering questions here?
- I'm still quite new to this forum, and i can simply miss your request. But i always check my pm so don't hesitate to contact me here.
I agree that it will be hard to restore our reputation here, but i will try, and I'm glad that there are some people who post suggestions how to do that.
You have not solved a single case here after several weeks - thumbs up! All I can see is some alibi talk that may sound good to people with no clue but other than that - even contentual, 99% of what you are stating is bs. We all have understood you are a marketing manager by now but if you are serious about what you claim you try to achieve, you obviously need to work closely with other departments. Never mind, I won't bother getting into detail. All of this is not good enough - full stop. Nb. I am sure you haven't missed our conversation via PM and I am also sure why you haven't gotten back - player broke TOS, nothing we can do. LOL Indeed, I didn't miss. And now I can't help your request since we have already tried reinvestigating it. Now i'm maintaining connection between departments, but I have to convince and approve a lot of things before it would work. Once it happen - I hope to get back to our discussion. and once again, even in the times of another team, there were positive situations: https://bitcointalk.org/index.php?topic=1775566.0
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Blogab
Newbie
Offline
Activity: 123
Merit: 0
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September 07, 2020, 01:52:20 PM |
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summarizing all your complaints here, i would like to give a few answers:
Why not resolving accusation?
- first of all, I have to clarify a picture: 1xbit has a few departments ie. marketing, security, and others. I represent marketing, and from my perspective, I can only ask our security for re-investigation of a specific case. They will check if a player got banned by a mistake. In other cases, I wouldn't be able to resolve such accusations.
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising.
Why you are not answering questions here?
- I'm still quite new to this forum, and i can simply miss your request. But i always check my pm so don't hesitate to contact me here.
I agree that it will be hard to restore our reputation here, but i will try, and I'm glad that there are some people who post suggestions how to do that.
You have not solved a single case here after several weeks - thumbs up! All I can see is some alibi talk that may sound good to people with no clue but other than that - even contentual, 99% of what you are stating is bs. We all have understood you are a marketing manager by now but if you are serious about what you claim you try to achieve, you obviously need to work closely with other departments. Never mind, I won't bother getting into detail. All of this is not good enough - full stop. Nb. I am sure you haven't missed our conversation via PM and I am also sure why you haven't gotten back - player broke TOS, nothing we can do. LOL Indeed, I didn't miss. And now I can't help your request since we have already tried reinvestigating it. Now i'm maintaining connection between departments, but I have to convince and approve a lot of things before it would work. Once it happen - I hope to get back to our discussion. and once again, even in the times of another team, there were positive situations: https://bitcointalk.org/index.php?topic=1775566.02017....3years old... 1 positive case, hundreds of negative cases. Mate, come on.
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masulum
Legendary
Offline
Activity: 2324
Merit: 1603
hmph..
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September 07, 2020, 02:28:16 PM |
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The thread you shared is case on 2017 and has been resolved in the same times. So, you claimed that case as your positive results? I don't think that thread will help you to get trust from members. You need to solve another new case, one by one from now, if there any members who have a problem and not solved yet, just do it now. Email them, withdraw their money or anything. Shared that link make you seem not a professional. Old case will not make us believe and that is not proof anything.
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HOLD...
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Blogab
Newbie
Offline
Activity: 123
Merit: 0
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September 08, 2020, 08:59:33 AM |
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summarizing all your complaints here, i would like to give a few answers:
Why not resolving accusation?
- first of all, I have to clarify a picture: 1xbit has a few departments ie. marketing, security, and others. I represent marketing, and from my perspective, I can only ask our security for re-investigation of a specific case. They will check if a player got banned by a mistake. In other cases, I wouldn't be able to resolve such accusations.
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising.
Why you are not answering questions here?
- I'm still quite new to this forum, and i can simply miss your request. But i always check my pm so don't hesitate to contact me here.
I agree that it will be hard to restore our reputation here, but i will try, and I'm glad that there are some people who post suggestions how to do that.
If you cant solve cases now you also wont be able to solve in the future! so I think your job at this company is useless.
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Lvdl1990
Newbie
Offline
Activity: 4
Merit: 0
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October 15, 2020, 03:17:08 PM |
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my 1xbit account has been closed without knowing the reason. after sending an email, I got 1 answer and then they ignored me. there is still 290 mbtc on it and I can't get to it anymore ..
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$crypto$
Legendary
Offline
Activity: 2506
Merit: 1062
Smart is not enough, there must be skills
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October 15, 2020, 04:45:02 PM |
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my 1xbit account has been closed without knowing the reason. after sending an email, I got 1 answer and then they ignored me. there is still 290 mbtc on it and I can't get to it anymore ..
There have been many complaints like this about 1xbit and a lot of funds withheld and accounts being deactivated without clear notification, have you seen about the previous thread that there are many accusations about 1xbit so many red tags to it indicate that 1xbit is unfair in gambling that they provide? Why are you still doing this? So avoiding 290mBtc is pretty good and now you can't do anything with it.
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safari88
Legendary
Offline
Activity: 1960
Merit: 1026
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October 15, 2020, 04:57:28 PM |
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many people are still getting scammed by this sports betting website i wonder why users keep playing in here and in other scam websites. are they not reviewing it first and they just go and play on it as for me i do first a background search and reading reviews to make sure that the website i'm playing in is safe.
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. ..1xBit.com Super Six.. | ▄█████████████▄ ████████████▀▀▀ █████████████▄ █████████▌▀████ ██████████ ▀██ ██████████▌ ▀ ████████████▄▄ ███████████████ ███████████████ ███████████████ ███████████████ ███████████████ ▀██████████████ | ███████████████ █████████████▀ █████▀▀ ███▀ ▄███ ▄ ██▄▄████▌ ▄█ ████████ ████████▌ █████████ ▐█ ██████████ ▐█ ███████▀▀ ▄██ ███▀ ▄▄▄█████ ███ ▄██████████ ███████████████ | ███████████████ ███████████████ ███████████████ ███████████████ ███████████████ ███████████▀▀▀█ ██████████ ███████████▄▄▄█ ███████████████ ███████████████ ███████████████ ███████████████ ███████████████ | ▄█████ ▄██████ ▄███████ ▄████████ ▄█████████ ▄██████████ ▄███████████ ▄████████████ ▄█████████████ ▄██████████████ ▀▀███████████ ▀▀███████ ▀▀██▀ | ▄▄██▌ ▄▄███████ █████████▀ ▄██▄▄▀▀██▀▀ ▄██████ ▄▄▄ ███████ ▄█▄ ▄ ▀██████ █ ▀█ ▀▀▀ ▄ ▀▄▄█▀ ▄▄█████▄ ▀▀▀ ▀████████ ▀█████▀ ████ ▀▀▀ █████ █████ | ▄ █▄▄ █ ▄ ▀▄██▀▀▀▀▀▀▀▀ ▀ ▄▄█████▄█▄▄ ▄ ▄███▀ ▀▀ ▀▀▄ ▄██▄███▄ ▀▀▀▀▄ ▄▄ ▄████████▄▄▄▄▄█▄▄▄██ ████████████▀▀ █ ▐█ ██████████████▄ ▄▄▀██▄██ ▐██████████████ ▄███ ████▀████████████▄███▀ ▀█▀ ▐█████████████▀ ▐████████████▀ ▀█████▀▀▀ █▀ | . Premier League LaLiga Serie A | . Bundesliga Ligue 1 Primeira Liga | | . ..TAKE PART.. |
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chaser15
Legendary
Offline
Activity: 2688
Merit: 1065
Undeads.com - P2E Runner Game
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October 15, 2020, 11:45:35 PM |
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my 1xbit account has been closed without knowing the reason. after sending an email, I got 1 answer and then they ignored me. there is still 290 mbtc on it and I can't get to it anymore ..
1Xbit has a negative views here in the forum. Why you just ask a question here when you already lose the money. Try to read the post just above your post (the quoted one) to see what's the stand of 1Xbit on their problems. If this complaint will be pursuing, you have no other choice but to sent out another ticket to their email. Expect and hope they will show seriousness to solve your problem. Otherwise, move on.
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1xbit_official (OP)
Copper Member
Member
Offline
Activity: 744
Merit: 23
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October 16, 2020, 08:56:59 AM |
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my 1xbit account has been closed without knowing the reason. after sending an email, I got 1 answer and then they ignored me. there is still 290 mbtc on it and I can't get to it anymore ..
Hi, thanks for writing in pm. I've sent your details to our security team. Your case is already on the list, i will let you know our answer very soon.
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