500 CASINO 🎰 ESL Pro League 19 ⚽️ WHEEL, CASINO, SPORTS, PLINKO BATTLE

[yayayo]

<snip>
We track a lot of data and patterns. It's almost impossible to be flagged with abusers if you're not one of them

The first thing I want to ask is that, how long does @Betesports have been playing to your site, can you verify that he's been playing for months already?
Second, how many times the user was caught synching with the fraudulent activity of the organized groups? Can't it be just a coincidence if happened only for once?

I'm sure they won't just accuse users by just one bets or more as they have their own kind of investigations based on the behavior of their players. I think what you are asking is confidential and they can't just give information to any users who are just going to ask and if they owe and explanation it is to the user.

ya.ya.yo!

[1714593911]

1714593911

[TheSuspect500]

Well, this is awkward. After you guys asked, I figured there's no harm in double checking all the bans and it looks like this particular user got caught in the crossfire.

His activity is very much synced with the fraudulent activity we've been fighting, but he's not part of any organized group as far as I can tell, therefore this wouldn't be a justification for a harsh ban.

We've reinstated his account and credited him for the win.

--

@Betesports : I've also added an additional $100 reward in your account as an extra apology for the trouble.
However, please note that this kind of betting pattern is subject to limitation and monitoring usually so I can't promise you'll have a flawless experience in the long run.

[acroman08]

-snip

glad you owned up to your mistake and gave compensation to Betesports for the inconvenience. I am not trying to scold you or anything, perhaps next time do a double-check like you did today before making a decision to prevent this from happening again. it would look bad on your side if this happens multiple times. again, it's good that you owned up to the mistake you made.

[TheSuspect500]

I guess we've learned something from this. Never say never

[UserU]

Glad it's finally resolved, thanks Fufpek for clearing things up.

And now something that many of us have been waiting for, BNB deposits and withdraws are up!



We'll post a poll (Twitter) on what coin the community wants us to add next!

[Betesports]

UPDATE: I was informed by Support that the violation was indeed quite severe, hence the permanent ban. It's definitely something that one should not be doing when betting on matches.

You were given a second chance but you still committed the same offense which left the admins with no other choice.

wait, since Betesports got a second chance does that mean Betesports received a warning from the casino staff before the permaban? would you mind sharing when the warning was sent to Betesports?

anyway, here is the scam accusation Betesports sport created on the scam accusation board. still no screenshots though.

Yup, that was what I was told. As I'm not an admin, I'm not allowed to divulge further.

However, thanks for posting the link to the SA, I've forwarded this to the team.

Hello
User U, I never have been accused of anything here on this site, they never warned me about anything. So I don't know who is being dishonest here, You or the site in question. Time ago they have asked me to provide documents, which I did and my identity have been proven there. Secondly, I did receive an email from their part telling me that there has been a mistake and my account "shouldn't have been penalized". and for this they offered me 100 usd as a bonus.
I have played on esports and never been trying to profit from any error lines or something like that. Only bets that I think would win, something everybody does. I don't think this is a crime. My Ip has been the same, never tried to use VPN or something else. they can verify this. who is doing that type of thinks you mentioned, do not use their IP.  Below the transcript of the email I received

Cossaq from 500 Casino <maciej.k@500-casino-4e0cf921bb0d.intercom-mail.com>
4:00 PM (2 hours ago)
to me

You shouldn't have been penalized for what we're sorry.

We will return your initial bet together with the win. Also, you will be awarded extra $100 reward for all the inconvenience.

We are deeply sorry about the mistake we've made.

[Eureka_07]

His activity is very much synced with the fraudulent activity we've been fighting, but he's not part of any organized group as far as I can tell, therefore this wouldn't be a justification for a harsh ban.
We've reinstated his account and credited him for the win.

That's really nice! As I thought he's innocent with this matter. It's great that you've opened up the case for rechecking if the user really did violated your terms by doing frauds, most entity don't really bother for doing it. You know, you'll lose a good costumer if you banned them with the reason that they didn't even did.

<snip>
I'm sure they won't just accuse users by just one bets or more as they have their own kind of investigations based on the behavior of their players. I think what you are asking is confidential and they can't just give information to any users who are just going to ask and if they owe and explanation it is to the user.

They just did unbanned him And I don't really see anything confidential for knowing what caused the ban. haha, good thing they're not like 1xbit.

[Betesports]

Well, this is awkward. After you guys asked, I figured there's no harm in double checking all the bans and it looks like this particular user got caught in the crossfire.

His activity is very much synced with the fraudulent activity we've been fighting, but he's not part of any organized group as far as I can tell, therefore this wouldn't be a justification for a harsh ban.

We've reinstated his account and credited him for the win.

--

@Betesports : I've also added an additional $100 reward in your account as an extra apology for the trouble.
However, please note that this kind of betting pattern is subject to limitation and monitoring usually so I can't promise you'll have a flawless experience in the long run.

Sorry for the late response, but I have been traveling today

I dare you to tell in front of everybody here what I have done wrong. You don't apologize me directly if you think I have done "fraudulent activity". I never used any VPN, I sent you my ID next to my face. Winning is not a crime. Yes I choose carefully what to bet, but that's not against any regulation. If you do not want my business, I will be happy to go, but do not tell I'm a fraud because I'm not

[UserU]

Hello
User U, I never have been accused of anything here on this site, they never warned me about anything. So I don't know who is being dishonest here, You or the site in question. Time ago they have asked me to provide documents, which I did and my identity have been proven there. Secondly, I did receive an email from their part telling me that there has been a mistake and my account "shouldn't have been penalized". and for this they offered me 100 usd as a bonus.
I have played on esports and never been trying to profit from any error lines or something like that. Only bets that I think would win, something everybody does. I don't think this is a crime. My Ip has been the same, never tried to use VPN or something else. they can verify this. who is doing that type of thinks you mentioned, do not use their IP.  Below the transcript of the email I received

Cossaq from 500 Casino <maciej.k@500-casino-4e0cf921bb0d.intercom-mail.com>
4:00 PM (2 hours ago)
to me

You shouldn't have been penalized for what we're sorry.

We will return your initial bet together with the win. Also, you will be awarded extra $100 reward for all the inconvenience.

We are deeply sorry about the mistake we've made.

Heyo,

As Suspect has clarified earlier, your betting activity happened to coincide with some fraudulent activities that some other organized group were doing. As an unfortunate turn of events, the ban was mistakenly meted out.

But after double-checking, they reversed the ban and issued an apology, along with a bonus.

While the casino strives to eliminate any form of cheating, sometimes these kind of incidents happen.

If you were to come across any future difficulties, feel free to contact Support and they'll get it sorted out for you. No hard feelings

[Eureka_07]

<snip>

There seems to be a misunderstanding on part of @Betesports.
Mate, you should know that they already cleaned up your account from the connection to the organized group. Even compensated you with $100. This issue has been solved already. So why act like that.

[babygun]

<snip>

There seems to be a misunderstanding on part of @Betesports.
Mate, you should know that they already cleaned up your account from the connection to the organized group. Even compensated you with $100. This issue has been solved already. So why act like that.

That's something I also don't get. It is rarely that an admin of a casino site comes to the forum and admits they made a mistake (which can always happen). It seems to be that the case is solved and Betesports even got a nice compensation.

Happy to see another coin been added!

[UserU]

Less than 12 hours before the poll ends for supporting a new coin, which one are you after? Some SHIBBY or TRON? 👀

Vote in the poll below!

That's something I also don't get. It is rarely that an admin of a casino site comes to the forum and admits they made a mistake (which can always happen). It seems to be that the case is solved and Betesports even got a nice compensation.

Happy to see another coin been added!

Indeed, it might be hard for someone, let alone an owner to admit to some fault. Kudos to that

[UserU]

Latest updates of the week!

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[UserU]

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[UserU]

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[UserU]

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[UserU]

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[UserU]

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[UserU]

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[UserU]

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