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[coaxel]

They close my account and don’t want to pay rest of money inside (20 mbtc)

The reason that they took this decision was :”abnormal activity “. When I asked for any evidence of course I don’t get one.

Can you promise us you weren't mult accounting using your base account whilst using another account on a VPN or VPS thinking you could get away with cheating 1 of their games or collecting affiliate commission from your base account?

[robelneo]

This is the email I got:


Dear Our Valued Customer.

Good day!
 
This is Caroline BTC365 Customer Care,

Regarding this matter, we are very sorry to hear this sir, but for withdrawal since your account has been closed permanently due to abnormal activites detected by our game provider itself, it is not possible to withdraw the rest balance in your account. We do try to appeal but it is final and we hope you can find some reassurement in others.

As for our website itself, we assure you that it is not like what you accuse us since BTC365 Certified and regulated by credible gambling bodies to ensure that all members join and play with BTC365 in accordance with regulatory standards in internet gambling, a stable and secure platform for playing satisfaction of our current and future members.

The excuse and the reason why the complainant was ban is not acceptable because the complainant is still contesting that he had done nothing wrong, support should give more details why the said account was ban, instead of giving a generic answer, I have read so many similar excuses from 1XBIT and this is not good for BTC365.com, I will not support the flag now, unless both parties posted more details.

[kontrakwel]

Sounds just like an easy way to scam customers, looks like 1xbit shady practicses.
I hope that this sportsbook get red tagged as well. Sportsbook like these and 1xbit ruin the whole industry with scamming behavior.

[rokuen]

Be aware for this site.

They close my account and don’t want to pay rest of money inside (20 mbtc)

The reason that they took this decision was :”abnormal activity “. When I asked for any evidence of course I don’t get one.

Scam accusation will open soon against this site.


Don’t you this and withdrawal all money !!

I am sorry for your problem. I have been using this book for a while and it looked good but it is obvious that I will stay away from them for now. It looks like your actions were too sharp for their sports betting provider. It's okay to cut the player limit, but balance confiscation is unacceptable.

Regarding "abnormal activity", I faced the same problem with several asian books singbet/ibcbet/sbobet, sometimes they void bets due to "abnormal activity", they usually refer to it to wrong odds, but I guess they just void unprofitable markets. You can find threads about this on the internet

[Maasdamer]

This is the email I got:


Dear Our Valued Customer.

Good day!
 
This is Caroline BTC365 Customer Care,

Regarding this matter, we are very sorry to hear this sir, but for withdrawal since your account has been closed permanently due to abnormal activites detected by our game provider itself, it is not possible to withdraw the rest balance in your account. We do try to appeal but it is final and we hope you can find some reassurement in others.

As for our website itself, we assure you that it is not like what you accuse us since BTC365 Certified and regulated by credible gambling bodies to ensure that all members join and play with BTC365 in accordance with regulatory standards in internet gambling, a stable and secure platform for playing satisfaction of our current and future members.

The excuse and the reason why the complainant was ban is not acceptable because the complainant is still contesting that he had done nothing wrong, support should give more details why the said account was ban, instead of giving a generic answer, I have read so many similar excuses from 1XBIT and this is not good for BTC365.com, I will not support the flag now, unless both parties posted more details.

i just add to post scam topic all the things i have with them

1 month here and already scamming, great site. Hope this opens people's eyes not to trust random scam sites like this one.

[kotajikikox]

why does the Dev not addressing the accusation given by other member?

this is what i think in new sites that offers Good bonuses , they are luring players here just to make a victim.

I tried to login to my account and it was blocked. I went up again in front of the chat in order to understand why they decided to close the account and how I get the balance of money I have left in the account (20mtc)
The response I received from the chat was that the site decided to close my account permanently due to " abnormal activites " and the rest balance of the money could not be withdrawn. I asked to understand what the reason was and to get some evidence of the things I am accused of but the response continued to be that the account was closed permanently and I cant get the rest of my money.

this is some of email + chat :

https://imgur.com/a/9yKUFDk

https://imgur.com/a/LNh0n4c

https://imgur.com/a/K0pe4O4

I warn you against using the site because such a thing can only happen to you because your account has wining!

Please you all who can help me with the problem I will be very grateful to him.

this is a clear accusation and a legit proofs but did not even manage to give answer from OP?

and same reason to many scam site , that the said players violated their TOS or has malicious activities that's why they are banned and confiscated their funds lol.

[EKoston]

ok that look not that good, i considered very long to make a deposit, cause i like the software very much.

but now i will skip, to risky and no anwser from OP till now

[aioc]

this is a clear accusation and a legit proofs but did not even manage to give answer from OP?

and same reason to many scam site , that the said players violated their TOS or has malicious activities that's why they are banned and confiscated their funds lol.

Legit admin of the gambling site will address this issue as soon as it is posted because it will create disruption in their operation and many will stop playing here, but it's been two days and no answer this will snowball into something bad for BTC365.com, it's too early for something like this there's already a flag if they failed to answer this within a week, the flag will gain support and they will be tagged as scammers.

[LoyceV]

Scam Accusations open : https://bitcointalk.org/index.php?topic=5359552.0

@btc365partners: can you please respond in the oz.kashi's scam accusation thread?
Can you confirm the screenshots with answers from your Support are real? I'm especially curious what the "abnormal activities" they mention are.

[btc365partners]

Hi oz.kashi and bitcointalk community,

We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalk.org/index.php?topic=5359552.0).

Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:

1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)

2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.

3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation. 

3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.

3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?






To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.

Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!

[Adzivu]

....

1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)

2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.

3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation. 

3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.

3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?

...

This bold part looks familiar.
Same thing adkinsbet said...

[SSCEZAR]

it is very sad that in this industry there is no way for a player to take money, even if he has all the luck in the world. In that case, he will be accused of some fraud or non-compliance with the conditions. I honestly didn't even want to take this bookmaker into consideration. name btc365 has a clear manipulation to lead people to bet365. We will probably see new charges soon. Thank you for warning us of this scam. All charges should also be written on this page, so that anyone who reads about them can immediately see how they treat their users.

This is the email I got:


Dear Our Valued Customer.

Good day!
 
This is Caroline BTC365 Customer Care,

Regarding this matter, we are very sorry to hear this sir, but for withdrawal since your account has been closed permanently due to abnormal activites detected by our game provider itself, it is not possible to withdraw the rest balance in your account. We do try to appeal but it is final and we hope you can find some reassurement in others.

As for our website itself, we assure you that it is not like what you accuse us since BTC365 Certified and regulated by credible gambling bodies to ensure that all members join and play with BTC365 in accordance with regulatory standards in internet gambling, a stable and secure platform for playing satisfaction of our current and future members.

The excuse and the reason why the complainant was ban is not acceptable because the complainant is still contesting that he had done nothing wrong, support should give more details why the said account was ban, instead of giving a generic answer, I have read so many similar excuses from 1XBIT and this is not good for BTC365.com, I will not support the flag now, unless both parties posted more details.

i just add to post scam topic all the things i have with them

[btc365partners]

This bold part looks familiar.
Same thing adkinsbet said...

Hi Adzivu, we took a look into your happenings with adkinsbet and are sorry for the experience you had there. In your case, you had not even withdrawn your initial bankroll. In the case of oz.kashi, they have withdrawn several times their initial deposit, a convenient fact to omit.

We take the compliance guidance from our book vendors quite seriously, as this allows us to offer competitive promotions. Hopefully this stance will yield the best results for legitimate users in the long run.

it is very sad that in this industry there is no way for a player to take money, even if he has all the luck in the world.

Oz.kashi has taken (withdrawn) several times his initial deposit. He can confirm this.

[LoyceV]

they have withdrawn several times their initial deposit, a convenient fact to omit.

You know you're running a casino, right? Once in a while, users can actually win! None of that should matter, but you make it sound like you closed his account because he won.
Unless you're saying that winning is the "unusual activity" your Support keeps mentioning.

[btc365partners]

they have withdrawn several times their initial deposit, a convenient fact to omit.

You know you're running a casino, right? Once in a while, users can actually win! None of that should matter, but you make it sound like you closed his account because he won.
Unless you're saying that winning is the "unusual activity" your Support keeps mentioning.

Hi LoyceV, we never have a problem with users winning, that's just how the ball bounces and we know this. This was brought up because of two earlier comments about how users can't "take money" from operators (they can, and in this case, they have).

For the case of oz.kashi, their account was flagged by the sportsbook vendor they played on. I know this sounds vague, and I'm waiting for further information before providing it here.

[savetheFORUM]

Many players abuse sportsbook so I can understand if a user was limited and maybe tried to abuse by creating multiple accounts. But there should be no reason to not allow the user to withdraw their balance, unless you have solid proof of multi accounting or fraud.

[btc365partners]

Hi oz.kashi and bitcointalk community,

We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalk.org/index.php?topic=5359552.0).

Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:

1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)

2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.

3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation.  

3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.

3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?






To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.

Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!

Hi,
I'll start with the fact that my username on the site is: "ozkashi" As you know.
I can not understand why it is so difficult to you defeintly know that is my username only by my name..  Are there more customers you closed the account because of abnormal activites ? or you just want to buy more time to scam more customers? This is a very interesting question.

Regarding " cropped screenshots" , unfortunately you block my access to the account and the chat conversation with you can not be exported, so luckily I took screen shots of it.

Plus I confirm that I twice withdraw money from the site to my wallet, but I can not figure out why you think is ok to steal from me 20mbtc that in my balance.

about "2c) this is total nonsene. this is The exact sentence. " As for now I played only few bets (they win)." i explain that the bets that i placed win.
Your attempt to confuse is pathetic

in "3c)" you admit that you know my user name in yours site Otherwise how did you know that i withdraw  more then 20 mbtc from the account?

I demand to get the rest of the money I have left in the account immediately.

Replied on your accusation thread to avoid double posting.

Many players abuse sportsbook so I can understand if a user was limited and maybe tried to abuse by creating multiple accounts. But there should be no reason to not allow the user to withdraw their balance, unless you have solid proof of multi accounting or fraud.

Hi savetheFORUM, good points. I'd add that the main issue with limiting bets is that naughty syndicates/users generally just create different accounts and abandon the bet-limited account.. this has been getting increasingly sophisticated bad actors using software to rotate IP addresses and mixers to avoid linking their withdrawal addresses.

[LoyceV]

I'd add that the main issue with limiting bets is that naughty syndicates/users generally just create different accounts and abandon the bet-limited account.. this has been getting increasingly sophisticated bad actors using software to rotate IP addresses and mixers to avoid linking their withdrawal addresses.

This raises a question: do you have EV+ promotions? Your "responses" to the scam accusation are filled with assumptions and irrelevant distractions.

[btc365partners]

Hi, we have responded on the "Accusation" thread https://bitcointalk.org/index.php?topic=5359552.new#new to avoid double posting of every message.

[DrBeer]

Question - if a company is licensed and fully regulated by E-Gaming Montenegro, are they subject to legal proceedings? And why does no one ever follow the path of litigation in the presence of facts of fraud or odd behavior in relation to the user of the system? Yes, this is a long time, but you have to spend energy, BUT, if the outcome is positive, this will be an excellent precedent, which will slightly reduce the desire of other sites to engage in fraud? At least Europe has a system of case law, which will have a positive effect on future "conflicts"