LTC CASINO Resolved.

[bambolina]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

I wish i could but the casino blocked my account otherwise i would have already share it!!!

Ltc casino share the game history with casino guru btw and they found not irregularities.

I wonder if i give permission via email to the game provider if they could share it as the casino blocked my account and i can't access my own data!

[1714311268]

1714311268

[1714311268]

1714311268

[1714311268]

1714311268

[1714311268]

1714311268

[1714311268]

1714311268

[Volt Ent. (Wazdan)]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

Unfortunately, we can't share anything here, we are following strict GDPR rules. One of our main values in the business is - that we want to follow the rules it doesn't matter if it is responsible gaming, fair gaming, GDPR - we want to be in line with them. Any private correspondence we would share here is a violation of these rules. We will of course share it without any problem if we will be asked by any court or police.  As I mentioned already, we are usually not taking part in such discussions, as this is a dispute between a player and the casino he/she is decided to play with, but in this case, LTC Casino started to publish some unreal and false accusations about our studio, so we decided to put our statement officially, to defend us.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

[bambolina]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

Unfortunately, we can't share anything here, we are following strict GDPR rules. One of our main values in the business is - that we want to follow the rules it doesn't matter if it is responsible gaming, fair gaming, GDPR - we want to be in line with them. Any private correspondence we would share here is a violation of these rules. We will of course share it without any problem if we will be asked by any court or police.  As I mentioned already, we are usually not taking part in such discussions, as this is a dispute between a player and the casino he/she is decided to play with, but in this case, LTC Casino started to publish some unreal and false accusations about our studio, so we decided to put our statement officially, to defend us.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

How can i obtain my own data ?

The casino blocked my account , if the casino let me access my account i'll be more than happy to share but so far the casino ignores me and they won't even reply to me!

@ltccasino can u please send me my data??

I have not issue for the casino to share publicly my game history and they might aswell share the deposit history like that people can actually see that its crazy to think one would spend so much money if they had this magic bug!!

They don't share because the truth will seal the case!

Ltc share it and lets see whos lying!

[Volt Ent. (Wazdan)]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

Unfortunately, we can't share anything here, we are following strict GDPR rules. One of our main values in the business is - that we want to follow the rules it doesn't matter if it is responsible gaming, fair gaming, GDPR - we want to be in line with them. Any private correspondence we would share here is a violation of these rules. We will of course share it without any problem if we will be asked by any court or police.  As I mentioned already, we are usually not taking part in such discussions, as this is a dispute between a player and the casino he/she is decided to play with, but in this case, LTC Casino started to publish some unreal and false accusations about our studio, so we decided to put our statement officially, to defend us.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

How can i obtain my own data ?

The casino blocked my account , if the casino let me access my account i'll be more than happy to share but so far the casino ignores me and they won't even reply to me!

@ltccasino can u please send me my data??

I have not issue for the casino to share publicly my game history and they might aswell share the deposit history like that people can actually see that its crazy to think one would spend so much money if they had this magic bug!!

They don't share because the truth will seal the case!

Ltc share it and lets see whos lying!

Unfortunately, it is completely against the rules and standards of civilized and licensed casinos. They can block your account to not allow you to put more bets, and do deposits/withdrawals if they have a reason for it, but blocking the history is clear evidence of scam activities. Of course, let's give a chance to LTC Casino representative and let's wait for their reply, now when they can't blame our studio anymore, maybe they can show the evidence here?

[bambolina]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

Unfortunately, we can't share anything here, we are following strict GDPR rules. One of our main values in the business is - that we want to follow the rules it doesn't matter if it is responsible gaming, fair gaming, GDPR - we want to be in line with them. Any private correspondence we would share here is a violation of these rules. We will of course share it without any problem if we will be asked by any court or police.  As I mentioned already, we are usually not taking part in such discussions, as this is a dispute between a player and the casino he/she is decided to play with, but in this case, LTC Casino started to publish some unreal and false accusations about our studio, so we decided to put our statement officially, to defend us.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

How can i obtain my own data ?

The casino blocked my account , if the casino let me access my account i'll be more than happy to share but so far the casino ignores me and they won't even reply to me!

@ltccasino can u please send me my data??

I have not issue for the casino to share publicly my game history and they might aswell share the deposit history like that people can actually see that its crazy to think one would spend so much money if they had this magic bug!!

They don't share because the truth will seal the case!

Ltc share it and lets see whos lying!

Unfortunately, it is completely against the rules and standards of civilized and licensed casinos. They can block your account to not allow you to put more bets, and do deposits/withdrawals if they have a reason for it, but blocking the history is clear evidence of scam activities. Of course, let's give a chance to LTC Casino representative and let's wait for their reply, now when they can't blame our studio anymore, maybe they can show the evidence here?

I have asked in this forum already  to them to share my game history and even my deposit history but they didn't even Acknowledged  me!!

I  was simply the cash cow , they never treated me like a clients but like a scammer from day one.


Let's wait and see if they are going to  finally show some evidence to back up all their accusations.

Now the cards can be put in the table for everyone to see who's the scammer!!

[aew]

Unfortunately, we can't share it, as it is covered by NDA's and internal policy.

That's too bad. That agreement wouldn't even allow you to share your own answers to the questions that LTC Casino asked while covering sensitive and private information? You don't have to share the actual betting data, transaction records, etc.

Unfortunately, we can't share anything here, we are following strict GDPR rules. One of our main values in the business is - that we want to follow the rules it doesn't matter if it is responsible gaming, fair gaming, GDPR - we want to be in line with them. Any private correspondence we would share here is a violation of these rules. We will of course share it without any problem if we will be asked by any court or police.  As I mentioned already, we are usually not taking part in such discussions, as this is a dispute between a player and the casino he/she is decided to play with, but in this case, LTC Casino started to publish some unreal and false accusations about our studio, so we decided to put our statement officially, to defend us.

It is private data from the player and casino and only one of them is able to share it.

So either the casino or the player could share the data without breaking the NDA agreement? Are you saying that LTC Casino could make the data public if they wanted to with no repercussions to them and the same rules apply to the player?

If a player would publish his own data, then it is not a case of breaking GDPR rules, as it is his own choice. We can't do it.  If LTC Casino would like to do it, they also can, if the player is ok with it, they would already do it, as they have all the necessary evidence, but we know what is the case here, and why they won't do it.  We already did our official statement to LTC Casino about the case, we are absolutely fine if they would share it. We would also be happy to see their evidence of the bug in our game, which was officially announced here, as looks like the player (bambolina) is the only person who knows it (together with LTC Casino representatives) but is not smart enough to use it one of the hundreds online casinos which are offering this game for players. That also shows how trustworthy the explanations of LTC Casino are.

How can i obtain my own data ?

The casino blocked my account , if the casino let me access my account i'll be more than happy to share but so far the casino ignores me and they won't even reply to me!

@ltccasino can u please send me my data??

I have not issue for the casino to share publicly my game history and they might aswell share the deposit history like that people can actually see that its crazy to think one would spend so much money if they had this magic bug!!

They don't share because the truth will seal the case!

Ltc share it and lets see whos lying!

Unfortunately, it is completely against the rules and standards of civilized and licensed casinos. They can block your account to not allow you to put more bets, and do deposits/withdrawals if they have a reason for it, but blocking the history is clear evidence of scam activities. Of course, let's give a chance to LTC Casino representative and let's wait for their reply, now when they can't blame our studio anymore, maybe they can show the evidence here?

I have asked in this forum already  to them to share my game history and even my deposit history but they didn't even Acknowledged  me!!

I  was simply the cash cow , they never treated me like a clients but like a scammer from day one.


Let's wait and see if they are going to  finally show some evidence to back up all their accusations.

Now the cards can be put in the table for everyone to see who's the scammer!!

i dont think any evidence will matter now . it seems the casino had two options first to keep the reputation and pay you your 1300ltc .  second option is scam you for 1300ltc and sacrifice the reputation here . so i guess they choose the second option .
they gonna be like 1xbit finding new clients from other platforms or by banner advertisements . its not like every gambler use bitcointalk . we saw many players fall victim to site like 1xbit  even thought since years 1xbit was tagged as scam  .. and those victims find out about bitcointalk after they fall victim and after too late so i guess its the same case gonna be with ltc casino .
also they might target users who search for keyword ltc casino or litecoin casino .. only effective way might be to report it to google if there a way so google search can drop the ranking

its better to move on OP .

[bambolina]

I knew they were scammers from the moment they blocked my account as an honest casino would have email me a congratulations email and let me know that they were going to start an investigation as standard procedure.

ONLY A ROGUE CASINO BLOCK THE USER AND GHOSTS HIM.

The chat operator was always so rude and then simply close my chat when i tried to get some updates.
MY money might be gone but i'll now make sure every single place will be warned about them.
I haven't thought about google but i will today.

Plenty of places were can i warn others about them.

Also the owner of this casino seems to live in Portugal so i'll see if i can report him there  as he's the Ceo  of LTC.
if i can spend 16 hours playing a slot i can also do 16 hours a day campaign to make sure others will not get scammed.
.

They did indeed chose my money over their reputation , so let's see now how cost effective it will be for them to steal my winnings.

I'll be driven by anger and nothing is going to stop me now.

[Pmalek]

@bambolina
You can post in the Casino Guru thread that Wazdan has no problems with LTC Casino sharing the complete data they have on your activities. Include the links to the posts where they mention it in this thread. You can also ask the Wazdan forum rep to post in the Casino Guru thread that it's ok to share the data. I doubt it will change the casino's decision at this point in time, but you never know. That way at least everyone will see them as the bad guy withholding information and refusing a payout with no proof of wrongdoings.   

[bambolina]

@bambolina
You can post in the Casino Guru thread that Wazdan has no problems with LTC Casino sharing the complete data they have on your activities. Include the links to the posts where they mention it in this thread. You can also ask the Wazdan forum rep to post in the Casino Guru thread that it's ok to share the data. I doubt it will change the casino's decision at this point in time, but you never know. That way at least everyone will see them as the bad guy withholding information and refusing a payout with no proof of wrongdoings.   

@Volt Ent  would you be able to do that?

Ltc casino has share the gameplay history with casino guru rep , of course they also found not irregularities on it and of course ltc casino did not accept that either.

As the player i am happy to share my data as is mine and the casino has deliberately block my account to hide the proves as if they wre innocent they would want to cooperate  and share the truth.

@Pmalek  i think is clear who's the bad guy is here, i will however contact casino guru and ask them.

LTC sent me a message saying they will reply later today, I hold not hopes to be honest.

Let's see what other excuses they will come up with!!

I am a victim in here and i will not fight so hard if i cheated and i will do anything i can to expose this casino now.

PS  why om earth the game provider and casino guru would have lied about their checks? They are the ones with the good reputation and not ltc casino.

[bambolina]

https://imgur.com/a/z0bZ1qA

Above  is what  ocean affiliate  said at Guard Dog.

Now is 4 jackpot  on a row!

Is so true lies have short memories, they can't  catch up with their lies.

I have won 3, one beg of jan and two  last week of Feb.

Not of those were on a row.
If the casino would share the game history all their lies could be seen.

Also the game I played has 4 bonus jackpots it wasn't  like a normal jackpot  but it was part of the game and the first one I have won was a small one because  I was play small bets.
Its just incredible  how much they are lying.

Now they are even implying that the game provider could be a fake profile.
I Have sent an email to wadzan and send them a copy of their statement  to see if the profile is real.

They don't know how to get  out of this situation clean.
They can steal forever because one day u find someone that is not going to let you do it.
Very simple.

[naim027]

Well, Seems LTC Casino doesn't bother to discuss this matter anymore. They have left their final posts here. They didn't respond to a single question after 15th April except by saying this on their ANN,

Afaik it is not the 1st time LTC Casino holding player's money with similar reason.

That is not truth. Last time it was Felix gaming issue and we paid player according to our withdrawal limits until Felix gaming confirmed that there was cheating and system bug abusing.

I guess it's already proven that LTC Casino is a Scam Casino. I suggest Everyone not play there anymore. Every DT should Tag them without further discussion.

@bambolina You confusing everyone by posting several posts. Gather them at once. Do not post consecutive posts. Just Edit the last one to add more.

[LTC Casino]

I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.

First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.

Dear authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand, we do totally agree with you. It's absolutely unacceptable to directly communicate with the player in a B2B segment. With over 15 years of experience in gambling industry we can not remember even one single case where game provider at least considers to give any data or answers to the player. It is always communication or via casino or via platform, never player to provider directly, this is absolutely unacceptable. From our point of view it seems like you are actually very good friends with this specific player. So is it being professional you state? What about the questions we did ask you during our investigation and you gave literally close to zero answers, while over weeks you've been "analyzing"... Thats what you told us. Maybe this is the defenition of being professional? Not to mention that our casino is totally anonymous. We DO not disclose any information provided to us by the player. So the fact that you used an email from the game history, linked it to the email of the player who wrote to you and in this way identified that it was exactly this player is absolutely unacceptable. This puts any other player at any other casino at risk with your malpractice in future. It appears that anybody can write you down and have a friendly chat with a chance of players sensitive data be disclosed under certain circumstances. This is absolutely unacceptable.

Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.

Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty.   It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.

Second, it is very easy and simple to be good at the expense of others. While you, as the game provider do not cover any potential winnings you can say whatever you want and be a honey bunny in others eyes. You say it looks way out of the reality now and works against us. But the truth is, even in 2022 games DO have bugs. It is the reality itself. The only question is how do game providers handle those issues which occur constantly. Either it happens through a not well calculated game math, or in-game bugs, chance of using third party software the fact remains. Providers still do make mistakes. The only difference what matters after something similiar take place how well do providers behave after. As we have mentioned before in very recent case of the mistake with other game provider, this provider did take following actions:
1. fixed in-game bugs
2. made full compensation
And this is an example of excellent handling.
Some game providers admitted there fails but didn't want to make it public. So the fact you say mistakes are not possible looks way out of the reality now and works against you for the people who are still able to think.

To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?

Do hundreds of players play only one specific game day and night non-stop? Do hundreds of players win your big jp 3 times in a matter of day?
To make things even more interesting, this specific player made numerous topics on the one of the biggest gambling forums.
And always he is trying to accuse different casinos in something and get any kind of compensation. So he is not as pure as he is trying to appear. The worst thing from a casino side which can be done is to pay to a scammer or fraudster. It does not only tolerate other "shady" people to step inside and take action in possible scams but also makes other honest players to suffer from side effects.

We DO not have any problems with paying winnings to any PLAYER. In fact even from the start of this year we have already paid more than 50 000 LTC in cashouts whith some payouts equal or bigger than this specific case. If a game provider is still so confident in honesty of the "player" and its own game after all the evedince that where provided by us we do suggest to pay the amount which player claims to the player directly. It went very well with communication between them, so we do not see any problem in transaction as well.

[bambolina]

Ltc casino u must know that  lies can be proven.
The game provider never ever exchange data with me they simply told me they replied to your requests because you kept saying that the game provider wasn't replying to you.
Friends? You are a fantasist , I can show to everyone the very first email I sent to the game provider and their reply, I didn't even ask any data because I knew I didn't cheat, all I asked them was if they replied to you as you kept denying the game provider was not replying to you.
Not one of the single emails that  i actually shared in this forum was friendly or exposed any data. Again you make accusation based on lies with not proves. I guess this is your style to escape playing players.


"Do hundreds of players play only one specific game day and night non-stop? Do hundreds of players win your big jp 3 times in a matter of day?"
THIS IS THE BIGGEST LIE OF ALL I DID NOT WIN THE 3 JACKPOT IN DAY!!!

Please share the game play or the last 3 days : 23-24-25 and show to people this big jackpots?
I have won 2  in separate days ,and one in jan  what's the matter with your people?
Today the ocean affiliate in guard watch wrote i won 4 jackpot in a row!!! Who's the liar here?? C'mon!!

It sound like you try to get providers to pay for  the winnings and if they refuse you you just slander them!

Btw your accusation about me regarding making accusation of  other casino again pure fabrication, if i had issues with a scammer casino i highlighted to the gambling forum where i found them. it's a lot scamming site like yours Ltc casino you are not the only one scamming people. Infact the casino i accuse of scamming in the site you said was closed down for fraud!! Dang!!
How about you find a single case o me using bugs? I guess you tried hard but the reality the shady one is you here.

Share the game history and let the community decide as all your lies must be proven.

Casino guru checked the game history and they found nothing either and before you say anything is the game history you have send them. Even their checks werent good enough right??
You just want to find a way of not paying.
I am shady?? TTR casino have been backlisted by ask gambler anyone can check for abuse behaviour .

" BLACKLISTED: TTR Casino is being added to our blacklist due to the fact that a member of their management has been found in conducting unjustified, abusive and defamatory campaign against AskGamblers. We believe that verbal aggression and slanderous campaigns totally contradict to the normal business relationships based on mutual respect and professionalism. AskGamblers maintain zero tolerance towards such unprofessional behaviour and strongly encourage players to stay away from this casino."

In two month i have found plenty of stuff about your casino and the so called owner and I'm not the shady one here!!

looks like youare a professional a slandering and making defamatory campaign against players , forums and now game providers.

Anyways BITCOINTALK community this is the type of people running this casino, if u ever win anything they will take few months to find a good excuse for not paying you, and this is the mot fair casino in the web.

Ltc casino pay my money or show where is this bug or share the game history , at least try a bit to clear your name or yo just want to be know or the casino who steals money with not evidence?

ps in 15 years of experience is it your habit to make defamatory accusation about game providers? Because you have been slandering and laying about the game provider  here. the game provider simply said that they reply  to you.
This is not data!!! You have all the data and not sharing it and not even allowing me the player to access it!!! Which casino does that??


https://www.casinoz.club/content/truth-about-ttr-casino-615.html

 check why ttr casinos are on top of gambling sites!!! today I was banned by lbc casino because i have posted the game provider reply in my complaint and this article explain why LTC casino is not in the rogue casino list as he knows the owner or Lbc casino and the rep was extremely protective over the casino who has already so many bad reviews in their site, but i guess is money talk and who u know.

In closing how can u refuse to pay me when you do not have prove of this imaginary bug? How come others casino have not raise issues about this game? Could it be the honest casino simply play players when they win and they do not take few months to make up excuses or blame providers?

Please u must explain for real where is my cheating, try at least!!

[Slow death]

[...]

you keep complaining about a bug, but maybe other casinos don't have this game? how many casinos have complained that this game has a bug? no casino came to complain about it! so the game works fine!

you complain that the player cheated, but you have no proof of it, what you are doing is just accusing the player and the provider without having any proof. you have to understand that the guy who is wrong in this story is you. As a casino it is your duty to pay the player when he wins, you shouldn't accuse a player without having proof, you have to pay.

[Volt Ent. (Wazdan)]

I'm the authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand which were used by LTC Casino. We decided to take a part in this discussion officially, as a user who seems to be LTC Casino representative is trying to accuse our studio of being not professional or delivering a product that contains bugs.

First of all, I would like to tell you that EVERYTHING that is stated here by LTC Casino about our communication and our response to them is not true, or at least not a full truth. This is absolutely unacceptable.

Dear authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand, we do totally agree with you. It's absolutely unacceptable to directly communicate with the player in a B2B segment. With over 15 years of experience in gambling industry we can not remember even one single case where game provider at least considers to give any data or answers to the player. It is always communication or via casino or via platform, never player to provider directly, this is absolutely unacceptable. From our point of view it seems like you are actually very good friends with this specific player. So is it being professional you state? What about the questions we did ask you during our investigation and you gave literally close to zero answers, while over weeks you've been "analyzing"... Thats what you told us. Maybe this is the defenition of being professional? Not to mention that our casino is totally anonymous. We DO not disclose any information provided to us by the player. So the fact that you used an email from the game history, linked it to the email of the player who wrote to you and in this way identified that it was exactly this player is absolutely unacceptable. This puts any other player at any other casino at risk with your malpractice in future. It appears that anybody can write you down and have a friendly chat with a chance of players sensitive data be disclosed under certain circumstances. This is absolutely unacceptable.

First of all, we NEVER shared any infos with the player, except the one that we are not longer running any investigation, as you were all the time informing - also here, that it is our fault, and that it is Volt Ent. who is blocking the money. If you didn't start to lie, we wouldn't be forced to do it.

Second, we answered all your questions, please check your email, please understand what we are writing. If after receiving the answers, a few days ago you are again asking the same questions, just to get some time or convince us to answer in the way you would like to be answered "yes, there is a bug. We don;t have it, but as long as you want it we will admit it" - it is not our responsibility to answer you again the same things. If you have any PROVEN bugs documentation in our game, please do share it with us and not only be sure that we have some bug somewhere. The game is on the market for almost a year now, used by hundreds of casinos and after one win you are accusing everyone of problems except yourself. It is not our job to check if the player has some bad history with bonus abuse, or playing on the multiple accounts - if you at least do some "homework" you would know that it is your job to identify your players and fight against bonus abuse.

And as the most important - you were the first who asked here casinos not to use our software, just because you think there are bugs. So it is not your fault - it is for sure our fault, just because you say so and you don't care about the evidence. The game which was nominated to many awards by users in your opinion has to be with a bug just because you feel so. Makes sense, and it is very trustworthy. So be so kind, and please immediately stop justifying your scam activities by lies which are (just to mention a few)
- we were blocking the payment
- you have evidence there is a bug in the game
- we know the player and we are trying to abuse your casino with him
- it is impossible to win 3 or 4 jackpots in Hold the Jackpot feature
- it is forbidden to play long game sessions (if it is in your casino, then please show T&C and you are absolutely fine with blocking the payment)

it is as trustworthy as Russia stating that they didn't attack Ukraine now. If you want to go this way, please save our time for reading your posts here, as everybody knows the truth and you are just trying to convince us to your side.

Second, I can assure you, Dear LTC Casino representative, that ALL OUR GAMES are fully tested and certified by an independent and authorized game laboratory, and we have full evidence of it, so suggesting that any of our in-game features are causing bugs in our games are absolutely groundless and seems to be even a bit funny, as looks like you didn't even check the fact that since 3 years all our games are containing these features, and according to you, it is only your casino which was affected by these bugs. Game testing and certification were made way before the event had a place, and these features were in our games before your company and casino were even formed. So please next time rethink twice your accusation before posting it public, as it looks way out of the reality now and works against you.

Our games are used by hundreds of thousands of players every day, with millions of game rounds being played every hour and we haven't been notified by any other casino that they have any troubles with our games. It is maybe a class and quality of the casinos, they are not running only to get money out of players but also to let them win, as this is what slot gaming is all about. In your case, looks like you are looking for every reason to avoid payout to the player and you decided to find us guilty.   It is absolutely unacceptable, and we will of course prepare proper legal steps, about which we already informed you officially.

Second, it is very easy and simple to be good at the expense of others. While you, as the game provider do not cover any potential winnings you can say whatever you want and be a honey bunny in others eyes. You say it looks way out of the reality now and works against us. But the truth is, even in 2022 games DO have bugs. It is the reality itself. The only question is how do game providers handle those issues which occur constantly. Either it happens through a not well calculated game math, or in-game bugs, chance of using third party software the fact remains. Providers still do make mistakes. The only difference what matters after something similiar take place how well do providers behave after. As we have mentioned before in very recent case of the mistake with other game provider, this provider did take following actions:
1. fixed in-game bugs
2. made full compensation
And this is an example of excellent handling.
Some game providers admitted there fails but didn't want to make it public. So the fact you say mistakes are not possible looks way out of the reality now and works against you for the people who are still able to think.

To make things even more interesting, the game which you accuse to be broken, POWER OF GODS: HADES was nominated by other casinos, so your competitors, to the very prestigious SBC CasinoBeats Developer Awards, which seems to be very unlikely if it was having bugs inside? Hundreds of players are winning huge wins on our games every day, and it is only LTC Casino that finds it problematic. For you casino is only about losing players, is that right?

Do hundreds of players play only one specific game day and night non-stop? Do hundreds of players win your big jp 3 times in a matter of day?
To make things even more interesting, this specific player made numerous topics on the one of the biggest gambling forums.
And always he is trying to accuse different casinos in something and get any kind of compensation. So he is not as pure as he is trying to appear. The worst thing from a casino side which can be done is to pay to a scammer or fraudster. It does not only tolerate other "shady" people to step inside and take action in possible scams but also makes other honest players to suffer from side effects. [/quote]

As I already mentioned - if you have any proof the player is an abuser, please feel free to make your own decision based on YOUR OWN evidence, and please don't connect it with our studio or any bugs in our software, as you ask to understand your position but to achieve it you want to put a blame on someone else.


We DO not have any problems with paying winnings to any PLAYER. In fact even from the start of this year we have already paid more than 50 000 LTC in cashouts whith some payouts equal or bigger than this specific case. If a game provider is still so confident in honesty of the "player" and its own game after all the evedince that where provided by us we do suggest to pay the amount which player claims to the player directly. It went very well with communication between them, so we do not see any problem in transaction as well.



[/quote]

[LoyceV]

From our point of view it seems like you are actually very good friends with this specific player.

You're grasping at straws now. You seem unable to accept that players in a casino can sometimes win, and when that happens, switching from blaming the player to blaming the game provider only makes you look worse.

This puts any other player at any other casino at risk with your malpractice in future.

Which one is it? Are they best friends? Or is it a random player?

None of this is helping your case, and you're not convincing anyone. What might help, is answering questions, like this one:

Playing 16 hours in a row with not a second interruption is out of the ordinary.

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

But somehow I get the feeling you don't want any third party to see the actual data.

@bambolina: I recommend you create a Type 3 Flag ("This user violated a written contract with me, resulting in damages."). If you read the details carefully, I will Support the Flag. If it gets Support from 3 DT-members, LTC Casino gets a big red warning label on their Bitcointalk topic for the coming 10 years.

@Volt Ent. (Wazdan): Please fix your quotes in the post above. It's a bit messy now.

[bambolina]

From our point of view it seems like you are actually very good friends with this specific player.

You're grasping at straws now. You seem unable to accept that players in a casino can sometimes win, and when that happens, switching from blaming the player to blaming the game provider only makes you look worse.

This puts any other player at any other casino at risk with your malpractice in future.

Which one is it? Are they best friends? Or is it a random player?

None of this is helping your case, and you're not convincing anyone. What might help, is answering questions, like this one:

Playing 16 hours in a row with not a second interruption is out of the ordinary.

Can you send me a full overview of all bets made during these 16 hours? CSV would be preferred.

But somehow I get the feeling you don't want any third party to see the actual data.

@bambolina: I recommend you create a Type 3 Flag ("This user violated a written contract with me, resulting in damages."). If you read the details carefully, I will Support the Flag. If it gets Support from 3 DT-members, LTC Casino gets a big red warning label on their Bitcointalk topic for the coming 10 years.

@Volt Ent. (Wazdan): Please fix your quotes in the post above. It's a bit messy now.

i can't work out how to do the red flag

I have sent a message to ltc casino as ultimatum as if they can't prove my cheating to pay me or  will open this red flag, i doubt they care but  i will do anything possible to stop them and scam other people.

they eve refuse to share the game history which we all know why!!
They know that will be the kiss of death , if there was something illegal that would have posted form day one the scoundrel.
Casino guru checked the game history and they found nothing of the ordinary there, am i best friend with them too?
They have not excuses and they do pure gaslighting , the predator blames the victim.

Their game is over.

I'll wait an hour for LTC casino to reply to my message and then I'll do the red flag, i just need to work out how to do it, the irony is that i am so ignorant abyt tech stuff and this scammer casino is accusing me to make bugs!! the irony of all!!

THIS IS THEIR CHANCE TO PROVE TO PEOPLE THEY ARE NOT A RUSSIAN UNLICESED SCAM SITE.
they said they have paid 50000 ltc.. hahahahhahaha  NOBODY BELIEVES THAT.

[Pmalek]

Dear authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand, we do totally agree with you. It's absolutely unacceptable to directly communicate with the player in a B2B segment. With over 15 years of experience in gambling industry we can not remember even one single case where game provider at least considers to give any data or answers to the player. It is always communication or via casino or via platform, never player to provider directly, this is absolutely unacceptable.

It's funny how you talk about what is acceptable and what isn't when you have blocked the player's access to his own account so that he can't access his own data. The game provider has already stated that they are OK with you releasing the data about the player. Why haven't you done it? LoyceV has asked you to to send him the data, and bambolina doesn't mind. Why haven't you done it? My opinion: you are hiding something. You know that the info you have doesn't work in your favor, otherwise you would have posted it. By not doing that it has become clear that you are the bad apple in this entire story.

What about the questions we did ask you during our investigation and you gave literally close to zero answers, while over weeks you've been "analyzing"... Thats what you told us.

You mean the questions that you refuse to release publicly for reasons only known to yourself?

But the truth is, even in 2022 games DO have bugs. It is the reality itself. Providers still do make mistakes.

All true. Can you show us what mistakes have been made in this particular game? Can you prove there are mistakes? Can you show us examples where this mistake has occurred and been reported by other casinos? Can you show us how Wazdan refuses to provide the requested information? I think everyone knows you can't and nothing you said has been supported with any evidence.   

Do hundreds of players play only one specific game day and night non-stop?

If they do, is that sufficient proof of cheating?

Do hundreds of players win your big jp 3 times in a matter of day?

Show us the 3 wins that occurred a few days apart!
What are the chances that you win a lottery jackpot? Pretty small right? How about 2 times, 4, 7, or 30. It does happen, and when it does, it's not cheating just because you have a hunch.   

To make things even more interesting, this specific player made numerous topics on the one of the biggest gambling forums.
And always he is trying to accuse different casinos in something and get any kind of compensation. So he is not as pure as he is trying to appear. The worst thing from a casino side which can be done is to pay to a scammer or fraudster.

He is a gambling addict. He admits he has problems. Maybe he is pure scum or the best person you could come across, it doesn't change the fact that you have no proof he cheated and scammed your establishment.

[bambolina]

I created a red flag against @ltccasino


I invite everyone to help me to prevent future players to be scammed so badly but this ruthless casino.

https://bitcointalk.org/index.php?action=trust;flag=2949

They refuse to share my game history and they blocked my account in order to prevent me to defend myself.

Let's clean the community from this fraudsters because in 2 months they haven't be able to prove even a tiny evidence, all they did was lying and making defamatory accusations.


I'll make sure this casino illegal practices will be reported everywhere,


Thank you in advance for those who supported the first flag.

My mental health has been deteriorating in the past few months because of this scammer nobody should have endure such a treatment by a casino.

PLEASE HELP ME TO AT LEAST PREVENT THEM TO SCAM OTHERS.

[Blossom15]

This is pure drivel. Have you taken the time to think through what your're writing? You're digging yourself a bigger hole. Can you provide any piece of evidence to support your claims. So far its all conjecture on your part. How about releasing the player's game data?