Hello, esteemed player and forum members.
I apologize for not being able to answer every question and comment, so I will try to finally describe our position on this case in one post.
As we have repeatedly stated, we suspect the player of using vulnerabilities in the game provider's software to win. Among other reasons, our suspicions are reinforced by the following factors:
- The player's use of only one slot for all gaming activity over an extended period of time.
- The absence of pauses in the game.
- Ignoring by the game provider Wazdan our specific questions about the gaming activity of this player, including the possibility of winning such amounts using low volatility and so on and so forth.
- A recent case where Felix Gaming provider also had a vulnerability that allowed players to dishonestly win hundreds of thousands of euros and the similarity of this case to the current one.
Our suspicions are also reinforced by the player's past activity on specific forums - you can find many complaints opened by the player against the most different casinos on several forums. Including, a regular practice for the player was the use of blackmail, which he, among other things, tried to do with our casino. The simple trick was that the player would make a deposit, use a British IP address and withdraw the money if he won. In the case of a loss the player began to blackmail the casino with complaints to the law enforcement authorities in the UK to get his deposit back.
Our conviction, based on years of experience, led us to contact for further investigation the higher authorities - White Label Provider (SoftSwiss), which operates our casino. For your understanding, we do not interact with the provider directly, we interact with the provider through SoftSwiss.
We trust SoftSwiss and are convinced that they will involve both experts and the licensing authorities to investigate. We are ready to fully trust SoftSwiss decision on this case and we will comply with it no matter what it is.
If it is found that the player acted honestly - we will pay out the winnings, as we have already repeatedly paid out much larger amounts of winnings to other players.[/b]
let me understand:
wazdan has already confirmed that the game has no issues. but you insisted that wazdan is lying
You are wrong. Wazdan DID NOT provide any confirmations of fairness of the winnings excepting words. They STILL DID NOT answer our questions, they just said "possibility to win those jackpots is XXX, so nothing wrong".
Now you've got another gambling company to look into the OP case? but this company you got is a competitor of wazdan, who guarantees that this new company will be impartial in the investigation?
They are not competitors. SoftSwiss is a big partner of Wazdan and they are interested in getting truth.
you disappeared for a long time, and then you come back with this new company?
No. We work since 2017 and paid even much bigger ammounts many times. As I said before we will pay this winning either if it was fair. But now there is no any proof of it's fairness and we are going to wait for the investigation results.
Thank you for posting in this thread with a detailed response but sadly it does not clarify basic fundamentals.
I think the issue here is with the action and inaction on your part. Let us say for a moment the OP has been exploiting a vulnerability in the game... the question arises why did you not pull the game since there was already a well known exploit out there according to your own comments? By allowing members to play a game that you knew had vulnerabilities shows you enticed them to play therefore you have to honour any winnings.
If the member was not aware of any vulnerabilities and did not exploit any vulnerabilities and simply "won" then you have no case against him because just suspecting him of foul-play on a game that you yourself made available on your website even though you knew it could be exploited is a pointless case to make.
Do not wait for SoftSwiss to get back to you with results after an investigation because Wazdan have already given their views. I would advise you to try to find a mutually acceptable solution with the OP.
I cannot speak for others but I think the best course of action now would be to engage privately with the OP and agree terms of payout. If the OP accepts an amount of less than 1496 LTC or wants his full 1496 LTC on the basis he kindly requests those that left negative tags on your account to remove them and at the same time you do not accept liability but the payment details are kept hidden from the public chat - then that outcome could suit both yourself and the OP.
Today LTC is trading at just $81 (x1496 = $121,000) but at the time they incidents took place LTC was worth substantially more. I hope you can negotiate a way out of this with the victim to find a solution that both of you find acceptable.
I had never heard of your casino before therefore I took a look. There are no ownership LTD/LLC details are listed, terms and conditions are as vague as can be... no company or personal name or address, nothing... but having said that scam allegations have not been made against your casino to my knowledge. You still have plenty of time to regain lost reputation therefore I hope you engage with the OP as soon as possible to resolve this.
Thanks for your comment. To be frank I honestly believe this people will never pay and probably would accuse softswiss of conjuring against them if softswiss investigation will turn up to be impartial and honest.
I have been feeling like I have been screaming in deaf ears for almost 3 months, not matter how much evidence one provides the casino keeps take time and not providing any evidence.
Beside the obvious theft the mental damage this casino has caused me can't be valued.
It is extremely hard to fight emotions when you know you have not cheated and the truth is out there and they keep lying against all the evidences.
Ltc casino should share my gameplay with bitcoitalk casino admin as that would be a real impartial third party. They said they would have and again lied and did not delivered the promises.
@ltccasino why don't you share my gameplay if you are so sure i have cheated? You don't because you know i haven't !!
IF I was the scammer i would fear the sharing of my gameplay, but i don't because i know i had breaks and my gameplay pattern will straightway prove that the use of a software was just unfounded accusation to don't pay me.
I am not longer the accused but iam the accuser because i was a victim of theft.
It is your time to prove the evidence that you are not another unlicensed casino that scam players and exploit them.
Many accusation on the net feed the narrative against your predatory ways of exploiting players, but i am here to fight for the money i have won honestly, for your predatory ways there will be karma ,because life will punish all the evils.
I want not pity, i want my won money and will not rest till you pay me.
