I need advice from experienced users of this forum

[Mr. Magkaisa]

It is quite baffling why they marked the KYC failed when they had the skype interview, personal documents submission.  The only thing that make this KYC failed if the name submitted on the site during registration is not the same as the personal documents submitted for KYC.  Is that the case @OP?  If that so then there is nothing you can do about it.

I think @OP's problem is that several months have passed and until now there has been no change in what he has done to the concerned person, so it is not time for him to accept the fact that it will be difficult for him to fix what he is chasing that company.

He can't do anything even if he asks for help from the members here in this forum, and we know ourselves that the only thing we can do for OP is advice and opinions. What do you think Sir?
Am I correct?

[Beparanf]

It is quite baffling why they marked the KYC failed when they had the skype interview, personal documents submission.  The only thing that make this KYC failed if the name submitted on the site during registration is not the same as the personal documents submitted for KYC.  Is that the case @OP?  If that so then there is nothing you can do about it.

I think @OP's problem is that several months have passed and until now there has been no change in what he has done to the concerned person, so it is not time for him to accept the fact that it will be difficult for him to fix what he is chasing that company.

He can't do anything even if he asks for help from the members here in this forum, and we know ourselves that the only thing we can do for OP is advice and opinions. What do you think Sir?
Am I correct?

As I understand the OP concern, You have a correct analysis on his situation but we really can’t help him or give him advice that will help improved his case since he already report the casino to Askgambler which is the typical solution on conflict like this against casino. Mbit just recently resurface in the forum but there’s no guarantee that they will solve OP case since the problem is about his KYC and Mbit is determined to delay it just cut loose OP account. This case will easily be resolved if the casino itself is willing to cooperate.

[Slow death]

I definitely agree. When I first read about that CloudBet case, I was in disbelief too. But it seems to be true. It's a shame when some casinos take advantage of players by asking for extremely complicated KYC procedures. This can be interpreted as deliberate delay or even an intention to deny withdrawing money from the casino.

People should be careful of the gambling sites they are using, some are taking advantage of their users. I do not know why a gambling site do not make KYC complusoy for deposit, but requesting for KYC during withdrawal. I do not also know the reason a person that has been verified before would be blocked during withdrawal, saying the KYC is fake? Why not have said it before deposit. This world is somehow, such gambling sites are doing something wrong.

In your country, do you bank with your local bank? If your answer is yes, do you notice how they welcome you and treat you like a king if you want to deposit money? Do you notice toy can send anyone to deposite the money for you is you aren't chanced. When you send someone to withdraw for you or when you go by yourself to withdraw, does it use to be easy as when you were depositing? That is how centralized authorities work and that is why I love bitcoin.

in my country, for example, no one opens a bank account without having done KYC, when depositing money, the person is always treated and attended to, when withdrawing money, the person also has no headaches, withdraws money instantly without KYC additional. In other words, this system of making people when they deposit money not ask them for KYC, when they lose money they don't ask them for KYC, but when they win and they want to withdraw money asking them for KYC is something that is wrong and in my opinion it's something evil. I can agree if the casino suspects any fraudulent activity.


OP I don't understand why you chose to use a weird casino with so many good casinos like stake.com? but I'll cut to the chase on my advice:

1 - the costs of a lawyer are high

2 - you don't know the headquarters of this casino because they just don't have headquarters and they are anonymous, not even this country that issued a license will not do anything because only they have a license there is no casino headquarters in the country where they asked for a license so there is nothing that can Be done

3 - you would have to spend a lot of time researching who the owners of the casino are, where the company's headquarters are and you would have to travel to the country where they have a license to proceed with the case

4 - the casino accuses you of having provided them with documents that are not yours, if this is true you could end up in prison

my advice:

just forget about that case, focus on using another casino and always give your real data at the casino

[ethereumhunter]

I wonder if @OP is aware of MBit ANN on this forum? He can visit MBit Crypto Casino | mbitcasino.io | 110% up to 1 BTC First Deposit and ask @gamstan as marketing teams from MBit.

We can only give advice but we do not know if that can work for you or if there are no answers for your case. But I hope you can get your money and the case can solve without any problem. But with what I saw on those ANN links, @gamstan was not yet back to answer other members questions.

[nakamura12]

I wonder if @OP is aware of MBit ANN on this forum? He can visit MBit Crypto Casino | mbitcasino.io | 110% up to 1 BTC First Deposit and ask @gamstan as marketing teams from MBit.

We can only give advice but we do not know if that can work for you or if there are no answers for your case. But I hope you can get your money and the case can solve without any problem. But with what I saw on those ANN links, @gamstan was not yet back to answer other members questions.

I don't think that op is aware of the ann thread of mbit casino in this forum but I did read one of op post that he is aware that there are other people who are also complaining about mbit casino but I think that op became aware of it when he complain about mbit casino not paying op after withdrawing the winnings even though he must complete the KYC that they ask. I wonder what will op decided what to do once he know that we can only give advice though that's what op wanted anyway as shown in the title.

[Eureka_07]

actually they have launched a signature  campaign back in 2015-2016 multiple times and here are the links to their 4 campaigns run several times
<snip>
And... was there anyone who filed a complaint to a online casino able to win the case?

Great find there The previous account which is most probably the representative or maybe the owner of this casino is not active anymore . The account has a negative trust due to them scamming a user way back 2018. See reference thread. I guess that's the reason why they stopped communicating here and just created another account to represent mbit.
I don't know the whole story, but based from these, it doesn't look good so far imo.

<snip>
having attorney in this case but he only asking for not so big amount? am not sure if he can sustain the case with such funds to be taken.

The attorney thing is just if he/she want to lawsuit the company.

[dataispower]

In your country, do you bank with your local bank? If your answer is yes, do you notice how they welcome you and treat you like a king if you want to deposit money? Do you notice toy can send anyone to deposite the money for you is you aren't chanced. When you send someone to withdraw for you or when you go by yourself to withdraw, does it use to be easy as when you were depositing? That is how centralized authorities work and that is why I love bitcoin.

You cant compare centralized banking system to digital Banking system. Using normal banks operating system as a illustration it differs because Bank do not like to treat their customers wrong because it's a physical something.

But in the casino gambling websites they feel to treat anybody any how they want because they are not seeing anybody and that is what make some of the platform to do anything they want. Sometimes when you complain to platforms concerning your challenge you are facing on your withdraw but some of them does not respond to their players.why bank can not delay you after you have lay a complain.

[Finestream]

Hello. I really need advice from knowledgeable and experienced people like you, so I decided to turn to you. In short, I have an unpleasant situation with the MBit casino. You can read the details here if you are interested. https://bitcointalk.org/index.php?topic=5409934.new#new

I filed a complaint on several sites, like GURU and AskGamblers, but none of them gave any results. However, I don't want to give up, as casino representatives behave dishonestly towards me. I want to try to file a complaint against the license provider. In other threads with fraud accusations, I have seen similar advice.

Could you help me with this? Tell me how to do it correctly. I will be very grateful for any advice and details. I believe that such things cannot be left just like that and we need to fight to the last. I would also like as many people as possible to find out about the dishonest behavior of the MBit casino and not repeat my mistakes.

I would have to agree with the previous poster on this matter. It might be more prudent to seek help from a lawyer or at least warn them about the lawyers incoming lawsuit action.

If they don't start sweating with a warning then the moment they get your lawyers letter, they might take things more seriously.

A lot of unprofessional online gambling casinos think they can get away with not paying up or prolonging the cash out. It's very unethical but a practice which is becoming common, unfortunately.

Good luck to you, hope you get your winnings

Sad to say this concern has become common nowadays so it’s time that they have to stopped from treating their customers like this by bringing this into legal action. If your lawyer will demand explanation from them, then they should properly respond to it and not that you’re being neglected as if you never existed anymore. I hope OP you will get your money back as soon as possible because that is your winnings and you have the right to claim it.

[Wakate]

I wonder if @OP is aware of MBit ANN on this forum? He can visit MBit Crypto Casino | mbitcasino.io | 110% up to 1 BTC First Deposit and ask @gamstan as marketing teams from MBit.

We can only give advice but we do not know if that can work for you or if there are no answers for your case. But I hope you can get your money and the case can solve without any problem. But with what I saw on those ANN links, @gamstan was not yet back to answer other members questions.

I don't think that op is aware of the ann thread of mbit casino in this forum but I did read one of op post that he is aware that there are other people who are also complaining about mbit casino but I think that op became aware of it when he complain about mbit casino not paying op after withdrawing the winnings even though he must complete the KYC that they ask. I wonder what will op decided what to do once he know that we can only give advice though that's what op wanted anyway as shown in the title.

He shouldn't be surprised because some other persons too have the same complains and I think op fund in that casino seems big that is why he did not want to let the fund go like that and want justice for the reluctant attempt of MBit not to pay him his winnings.
 This path of going for lawful action against MBit is not going to be easy and I think it is going to take his time and fund too if he really wants justice to be served against the casino. 

[nakamura12]

I just checked the mbit thread and I have read that the forum account of mbit is from the marketing team and said something like letting the team know about the situation. Let's see if it could help op here to solve the problem and if not then it's just a false promise in my opinion. Let's see if op would also know the other unresolved accusation from other gambler of the same casino.

He shouldn't be surprised because some other persons too have the same complains and I think op fund in that casino seems big that is why he did not want to let the fund go like that and want justice for the reluctant attempt of MBit not to pay him his winnings.
 This path of going for lawful action against MBit is not going to be easy and I think it is going to take his time and fund too if he really wants justice to be served against the casino. 

I think it would just end up the same as the other scam accusation and also there's an evidence but it is not resolved until now.

[lionheart78]

I think for Mbit, this case is close and there is no further discussion needed.  Going for legal action will cause too much but in case OP wins, the expenses will be shouldered by the casino plus the possible charges of damages and interest of money for the delay.  So if you think you have an advantage if you take the legal path then go for it.  I hope you win the case @OP.  Though another challenge is, where will you file the case?

[Piesel]

I wonder if @OP is aware of MBit ANN on this forum? He can visit MBit Crypto Casino | mbitcasino.io | 110% up to 1 BTC First Deposit and ask @gamstan as marketing teams from MBit.

We can only give advice but we do not know if that can work for you or if there are no answers for your case. But I hope you can get your money and the case can solve without any problem. But with what I saw on those ANN links, @gamstan was not yet back to answer other members questions.

I wonder why a casino will ask for verification document via Skype, and from the respond, I saw from a screenshot about this case this user may have supplied a false documents which is the reason his account may have been blocked.

Btw users should only use recognized casinos and most importantly those casinos that are active in this forum, so before anyone use a casino they should check how active admin are on this forum, and also check their previous responses and how they solve issues before making deposits, and also read other members reviews about the site to know how they treat they, clients.

We have a lot of shady casinos that can easily be spotted from how their treat their players.

[coolcoinz]

I wonder why a casino will ask for verification document via Skype, and from the respond, I saw from a screenshot about this case this user may have supplied a false documents which is the reason his account may have been blocked.

We don't know if the document was false or not. They had some issues with the photo and assumed that's not OP. A professional support would say they are unable to verify his identity and require another document like a driver's license or a passport. They should not assume that the client is trying to cheat them, at least not if the document looks legit. They can have their suspicions but until they have a solid proof they should ask for another document to see if the user wants to resolve the problem or not.

[adzino]

Hello. I really need advice from knowledgeable and experienced people like you, so I decided to turn to you. In short, I have an unpleasant situation with the MBit casino. You can read the details here if you are interested. https://bitcointalk.org/index.php?topic=5409934.new#new

I filed a complaint on several sites, like GURU and AskGamblers, but none of them gave any results. However, I don't want to give up, as casino representatives behave dishonestly towards me. I want to try to file a complaint against the license provider. In other threads with fraud accusations, I have seen similar advice.

Could you help me with this? Tell me how to do it correctly. I will be very grateful for any advice and details. I believe that such things cannot be left just like that and we need to fight to the last. I would also like as many people as possible to find out about the dishonest behavior of the MBit casino and not repeat my mistakes.

Others suggested you to add screenshot and proofs. If you have those, then edit the original post and add it there so everyone can see the proofs instead of having to dig through the thread.

Anyway, if the casino you played in is a licensed casinos, then contact their license provider. Look for the license seal around the site. If you can't find it, then google the license name and then visit the website. There should be an option to file a formal complaint against the casino. You can try that. The license provider will forward your issue to the casino. If they don't reply or say anything, contact the license provider again stating that they are ignoring your case.

[wxa7115]

I wonder why a casino will ask for verification document via Skype, and from the respond, I saw from a screenshot about this case this user may have supplied a false documents which is the reason his account may have been blocked.

We don't know if the document was false or not. They had some issues with the photo and assumed that's not OP. A professional support would say they are unable to verify his identity and require another document like a driver's license or a passport. They should not assume that the client is trying to cheat them, at least not if the document looks legit. They can have their suspicions but until they have a solid proof they should ask for another document to see if the user wants to resolve the problem or not.

While there are many casinos that put a great deal of effort to provide the best support possible to their customers there are also many casinos that see in this a waste of money, which can produce the results we are seeing here.

While we do not know exactly what happened because the OP so far has not posted the evidence that he has, a good customer support should not assume that if something is wrong with the document that was sent to them then the player is trying to deceive them, as it could be a legitimate mistake and they should limit themselves to say that they could not verify their identity with that document and that they need another one instead.

[btc78]

I wonder if @OP is aware of MBit ANN on this forum? He can visit MBit Crypto Casino | mbitcasino.io | 110% up to 1 BTC First Deposit and ask @gamstan as marketing teams from MBit.

We can only give advice but we do not know if that can work for you or if there are no answers for your case. But I hope you can get your money and the case can solve without any problem. But with what I saw on those ANN links, @gamstan was not yet back to answer other members questions.

I don't think that op is aware of the ann thread of mbit casino in this forum but I did read one of op post that he is aware that there are other people who are also complaining about mbit casino but I think that op became aware of it when he complain about mbit casino not paying op after withdrawing the winnings even though he must complete the KYC that they ask. I wonder what will op decided what to do once he know that we can only give advice though that's what op wanted anyway as shown in the title.

or maybe he is just pretending to be another person when the truth is he is also the one that created the  original ANN thread but since there are much complains there then he chooses to create a new one to try having other depositor or player?
we knew how gambling site in forum runs , and how those same /teamperson that creating each site to bag peoples money.

[kotajikikox]

I think for Mbit, this case is close and there is no further discussion needed. 

actually they up the site after not being active for at least a year , this is something to be discussed mate because it is for awareness of other gambler that might not know their reputation.

Going for legal action will cause too much but in case OP wins, the expenses will be shouldered by the casino plus the possible charges of damages and interest of money for the delay. 

it is depending in his capacity and plans , if he wanted to push for the benefits of potential victims then i will salute Him.

So if you think you have an advantage if you take the legal path then go for it.  I hope you win the case @OP.  Though another challenge is, where will you file the case?

Yeah , lets hope for His favor as scam site like this one needs to be shutdown .

[gunhell16]

Do you have "proof" of them confirming that KYC was fine/went through? If so, feel free to PM me and I will reach out to them, trying to help.

Given the circumstances and new evidences I think OP does not seem to have sufficient proof of passing KYC. Maybe he used a VPN or maybe it was because of some other activities that the casino regards as suspicious.

Getting the money will be very difficult and might not even be possible if OP is at fault.

Furthermore using Skype for his KYC process seems very sketchy and I don't really know what to think of that.

Let's hope OP followed the casino rules and everything was a misunderstanding, otherwise he won't see his money again.

That's what's a bit difficult when it's proven that OP is really the one with the shortcoming. And I think you're right, OP can use a VPN and that's probably the reason why his KYC declined. It's also quite a large amount just in case.

Because that's really strange because he talked via Skype and it's not clear to me why OP was not approved, it's really strange. We don't know who is telling the truth between the two if OP or the Management of the gambling platform.

[ethereumhunter]

I don't think that op is aware of the ann thread of mbit casino in this forum but I did read one of op post that he is aware that there are other people who are also complaining about mbit casino but I think that op became aware of it when he complain about mbit casino not paying op after withdrawing the winnings even though he must complete the KYC that they ask. I wonder what will op decided what to do once he know that we can only give advice though that's what op wanted anyway as shown in the title.

Hopefully, the @OP at ANN casino mbit's on this forum can answer the complaints that come to his site so that they can resolve the problem soon and mbit's casino itself can regain its reputation. We're all curious as to what @OP will decide after seeing the situation, as quite a few people have had a similar experience.

I wonder why a casino will ask for verification document via Skype, and from the respond, I saw from a screenshot about this case this user may have supplied a false documents which is the reason his account may have been blocked.

Btw users should only use recognized casinos and most importantly those casinos that are active in this forum, so before anyone use a casino they should check how active admin are on this forum, and also check their previous responses and how they solve issues before making deposits, and also read other members reviews about the site to know how they treat they, clients.

We have a lot of shady casinos that can easily be spotted from how their treat their players.

If the casino asks for verification documents via Skype, it doesn't make much sense because they can use Face Recognition to do the verification so it's unnecessary.

If people can find a suitable casino from this forum and it has a good reputation, I think they can avoid any problems in the future so that their playing time will not be disturbed.

[Dunamisx]

I definitely agree. When I first read about that CloudBet case, I was in disbelief too. But it seems to be true. It's a shame when some casinos take advantage of players by asking for extremely complicated KYC procedures. This can be interpreted as deliberate delay or even an intention to deny withdrawing money from the casino.

People should be careful of the gambling sites they are using, some are taking advantage of their users. I do not know why a gambling site do not make KYC complusoy for deposit, but requesting for KYC during withdrawal. I do not also know the reason a person that has been verified before would be blocked during withdrawal, saying the KYC is fake? Why not have said it before deposit. This world is somehow, such gambling sites are doing something wrong.

In your country, do you bank with your local bank? If your answer is yes, do you notice how they welcome you and treat you like a king if you want to deposit money? Do you notice toy can send anyone to deposite the money for you is you aren't chanced. When you send someone to withdraw for you or when you go by yourself to withdraw, does it use to be easy as when you were depositing? That is how centralized authorities work and that is why I love bitcoin.

You guyz are all right about what is happening with centralized authorities, they try to hijack from us what belongs to us while we engage with the use of their services in our financial lives, i hope they begin to realize that an end is approaching to the menace they have cause in the past as decentralization has cone to wipe away all that relate to indepency in our finance through bitcoin and privacy is another word for freedom as i termed it in my own way and understanding.