trustdice - scam, very bad site.

[Mate2237]

As far as I am concerned, trust dice is genuine casino and I am getting paid pretty well enough and on time for all my gambled money over there. I’m even speaking with few users over Chat box and got tipped and giving tips so I am pretty sure everything at Trustdice is working just fine.

If somehow you have stumbled upon spam links or someone deceived you into wrong promotions. Could be that or it could be that you might have misplayed all the promos and broke the rules as everyone mentioned up here.

As far as I am concerned, trust dice is genuine casino and I am getting paid pretty well enough and on time for all my gambled money over there. I’m even speaking with few users over Chat box and got tipped and giving tips so I am pretty sure everything at Trustdice is working just fine.

If somehow you have stumbled upon spam links or someone deceived you into wrong promotions. Could be that or it could be that you might have misplayed all the promos and broke the rules as everyone mentioned up here.

Trustdice is a reputable casino company and they have a fair way of dealing with customers. So for them to confiscate your account means you have violated their rules and regulations or the terms of service TOS if not it will not be possible for them to do that. Though, I cannot speak for them since I am not in the managing team. In life someone that has a good character can do mistake because mistake is inevitable.

[Mr. Magkaisa]

It does appear to be a case of duplicate accounts and bonus abuse.

Savage! Now we're know @OP is creating fake accusation in order to get his winning by his dirty trick, this is why I mostly don't believe any accusation created by newbie that doesn't attach any images as a proof. They don't have any proof to show and just play with words, to make he's right and the casino is wrong. I believe the @OP will shut his mouth after you giving a complete explanation of this matter.

-  That's the problem with the accusers, although I don't blame them all because other newbies make accusations on a crypto gambling platform here in the forum that they hold evidence, unlike @OP there is not even a single proof of what he accused the trust dice.

So it is obvious that it is only doing FUD or damage to what can be said to be one of the legitimate gambling platforms operating here in the crypto industry.

[goldkingcoiner]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

Honestly after spending years in this forum, 90% of all scam accusation posts made here on the gambling subforums is just people wanting to vent about getting caught breaking the rules and facing the consequences. It is quite tiring but understandable. I would probably want to vent to if I lost my account/money. I would think its best to just follow the rules, though. That way you can keep playing without having to worry.

Although I am still very much against having to store your money on a third party wallet on some gambling website. All gambling should be decentralised. Otherwise who knows when some gambling website decides to go rogue? It happens. Rarely. But it happens.

[Coinbox1]

In case anyone hasn't seen TrustDice official response, you can find it quoted below. We confirmed it is a case of duplicate accounts and bonus abuse.

Thank you!
TrustDice Team

Hello everyone,

The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

[Johnyz]

The reason why OP is not responding here is that, trustdice already reponded to this and they confirmed it as an abused . The next time you post accusation you should be more confident that you didn't violate any rules because many didn't aware of this and they easily make a thread. If you are going to abuse the system, make no mistake because in a good site you will be caught.

[Coinbox1]

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

[Jemzx00]

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

You and trustdice deserve any recognition in regard to this accusation made by the OP on your gambling platform. It also looks like the OP already knows his mistake and the bonus abuse that he did and thought that he'll get away with it by posting on the forum. After your response on this thread confirming the bonus abuse and duplicate, the OP has not responded ever since and has not been online afterward which only means that he got caught and has abandoned his accusation.

Anyways, Thanks for clarifying the case and being transparent to the forum.

[Piesel]

2 days later no answer from OP? What happened mate? Taking your time gathering counter-evidence or what?

I think the ops have already given up, as he has not updated the thread since it creates and even if he is looking for evidence he shouldn't have taken this long before he responds here.

Because the only evidence needed is screenshots of his evidence to prove the allegation against trust dice.

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

Honestly after spending years in this forum, 90% of all scam accusation posts made here on the gambling subforums is just people wanting to vent about getting caught breaking the rules and facing the consequences. It is quite tiring but understandable. I would probably want to vent to if I lost my account/money. I would think its best to just follow the rules, though. That way you can keep playing without having to worry.

Although I am still very much against having to store your money on a third party wallet on some gambling website. All gambling should be decentralised. Otherwise who knows when some gambling website decides to go rogue? It happens. Rarely. But it happens.

I am also against storing large amount on either gambling wallet or exchanges most especially the centralized ones because you may end up not being able to access the funds when anything happens, and that is why i am always hesitant about playing on centralized gambling platform that demand kyc at whatever point.

And on the other hand trustdice have been around for a while and i dont think their will just violates their client right to access his money without any proven evidence of abused on the system.

[Bobrox]

Why they post accusations without sharing any proof? If there’s no proof that’s a baseless accusation no matter how much it’s value. If there’s no update from OP, probably he is just messing around here. I see good reviews with Trustdice though and for sure if OP provide his proof probably this case can be solve easily.

Some accusation post coming from newbie account and seems speculation between competitor way how to make one gambling site down or really real problem faced by them.  I have checked some review made by account with level newbie and without any proof sharing seems difficult to claimed with Trustdice site is wrong, but lets waiting if OP give valid respond and can sharing proof to know which one true or fault. Not any casino suspend or freeze account without have mistake or TOS rule break, they have announce which one allow and disallow when active at some gambling casino website.

[Odusko]

You are right, he has been proven to have abused the bonus in the post above and I have guessed that the above report is only used to find "bugs" so that he can get the welcome bonus from registering another account.

I think it is high time we pay less attention to all the newbies account posting accusations on this board and if they want they accusations to be given the needle attention, their should go to reputation and make proper scam accusations thread rather than coming to gambling board to create threads just to destroy the image of their perceived competitors.
Most of us here already know their tactics and we know they follow similar pattern to make this accusations.

[khaled0111]

I think it is high time we pay less attention to all the newbies account posting accusations on this board and if they want they accusations to be given the needle attention, their should go to reputation and make proper scam accusations thread rather than coming to gambling board to create threads just to destroy the image of their perceived competitors.
Most of us here already know their tactics and we know they follow similar pattern to make this accusations.

Actually, scam accusation topics should be posted on the scam accusation board not the reputation board.
I agree with you that many accusations made by newbies are baseless and made only as a revenge to harm the casino's reputation. But this doesn't mean we have to ignore them all together and should treat them on a case by case basis as some of them my have genuine concerns.

[Piesel]

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

Thanks to the trustdice team for sharing this info with the public I like the way and manner this case was handled publicly, now I know why ops have not replied to all the comments on this thread.

We even demanded he shares some evidence to back up his claims but until now he has not responded and this action of his speak volume about the authenticity of his claims.

[cicadasTR]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

[AmoreJaz]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

Sometimes when I look at myself I conclude that I don't know many things concerning gambling so I want to ask if there is anyway this can be done because gambling really know about you but some people are interested to learn more like me and curious to learn about gambling in all means

you are on the right track as you already found this forum. if you know more about gambling, just browse the threads here as well as the gambling discussion board. you can also try playing using small deposits and get the grasp of what's going on with the site as well as the game. you don't need to be a rocket scientist to play gambling games.

<snip>

I love that you shared this kind of information to us. It just really resolves this kind of accusation. Why can't other casino do the same thing?

Thank you for your recognition! We attach great importance to transparent and meaningful communication with players and the crypto community at large, therefore we value Bitcointalk a lot and consider it a reliable channel for such effort.


Best,
TrustDice Team

Thanks to the trustdice team for sharing this info with the public I like the way and manner this case was handled publicly, now I know why ops have not replied to all the comments on this thread.

We even demanded he shares some evidence to back up his claims but until now he has not responded and this action of his speak volume about the authenticity of his claims.

this is also the advantage of having active support on this forum. the casino in question can always clarify the situation and give their inputs towards the situation. because if they don't have any rep, hard to give their side of story. and people will just assume the site is indeed a scam.

[rby]

I think it is high time we pay less attention to all the newbies account posting accusations on this board and if they want they accusations to be given the needle attention, their should go to reputation and make proper scam accusations thread rather than coming to gambling board to create threads just to destroy the image of their perceived competitors.
Most of us here already know their tactics and we know they follow similar pattern to make this accusations.

Actually, scam accusation topics should be posted on the scam accusation board not the reputation board.
I agree with you that many accusations made by newbies are baseless and made only as a revenge to harm the casino's reputation. But this doesn't mean we have to ignore them all together and should treat them on a case by case basis as some of them my have genuine concerns.

For long I have stop giving much attention to accusations by newbies. Many times most of them use to be wrong. I keep asking myself why newbies are always the ones that are having problems, why not old members.
Any person that feel they have been scammed should use the scam accusation board.
For the regular gamblers in this forum, we know the casinos that  are trust worthy and the ones that can scam.

[khaled0111]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

This is not true, at least not on this forum. If you take a look at the scam accusation board and open any of the topics there, you will see that most members tend to side with the player (who is supposed to be the victim) no matter how big or reputable the casino is.
The problem is that most of those Accusations, especially made by newbies, turned out to be fake and had no ground. Just made to tarnish the casino's reputation.

[mak013]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

You can read all the thread. If you do so - you`ll see that the members tried to help the OP. But he gave no any information. After that the bookie gave the information and we see that the OP lied to us.
So, i don`t see any reasons to defend the cheater. Also i don`t even see him answering any questions or arguing with the @Coinbox1.

[cicadasTR]

follow the bonus link
wagered a penny, made a deposit and raised the balance from the deposit 6 times the amount that I won from the bonus
in the end, I was simply banned, referring to the rules of the site.

scam casino, do not recommend to anyone.

If you were banned, I am very confident that you broke their rules. You can read in their Terms of Service and check activities that you self-think that you likely broke.

Most common violations that are not tolerated by casinos is cheating with multiple accounts, exploitation of their bonuses for example. I don't say you did it but assume you did it, you should know casinos have lot of data and information to detect suspicious activities especially multiple account cheating.

What you are doing is making a scam accusation against TrustDice, so you should move this topic to Scam accusations board.

3rd response to the OP. I would stop posting if that's the sort of 'help' I got. And it's funny how the information is always invariably multi-accounting, if you win. If you lose, different story. Any book pumping out that unimaginative excuse will be freerolling real and imagined multi accounts so no one is innocent.

[Coinbox1]

People very quick to defend books, strange. I was stonewalled for a withdrawal with Trustdice until I went to Askgamblers. It does happen.

Hello cicadasTR,

We noticed that this is the 2nd time you comment in a post related to TrustDice indicating that your prior interactions with our platform have not always been perfect. We are glad your issue was peacefully resolved.

As a crypto casino committed to open and honest communication with players, we would love to learn more about what happened, so we can explain it in more detail and assess whether there is any room for improvement in our products and services.

Please feel free to DM us with your account info and we will look into it.

Thank you.
TrustDice Team

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Also, in case you missed our official response to the OP's case, you can find it quoted below. We confirmed it is a case of duplicate accounts and bonus abuse.

Hello everyone,

TrustDice team here. The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.

We found multiple new accounts partaking in $25 Welcome Bonus that:

• registered through the same referral link;
• used the same email domain;
• were from the same country;
• were using the same language;
• deposited the same amount of crypto;
• deposited with the same cryptocurrency;

His abuse has been well documented by our system, as below (username and partial email/language was marked out in purple for privacy reasons):



Such behavior is strictly prohibited as per our T&C 3.2 and 10.1:

3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

10.1 Trustdice.win reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly, is being abused, has not been used within 30 days from receiving it on your account, and if said bonus has been paid out, we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by Trustdice.win.


His balance has been confiscated as per T&C 13.1:

13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings, and in extreme cases, your deposits, and apply such funds to any damages due by you.


Thank you to the Bitcointalk community for bringing attention to this case. Have a great week further.

TrustDice Team

[cicadasTR]

I wouldn't use trustdice again. Given that, it's only fair to say the OP is not definitely in the wrong, and maybe people shouldn't be so quick to assume the worst.