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[frenchmika]

so if i open an account and make transactions only with crypto, what documents you need for verification? i assume you dont do kyc in advance, before being asked for, as every other site with 1xbet network

We ask you to pass the verification process before withdrawal. The documents that are necessary for passing it are always different - depends on numerous factors.  The truth is that the faster you provide the documents, the easier is the process of verification. Our colleagues always try to make everything simpler for a player - of course keeping in mind all the risks that we try to avoid.

i do the KYC in 5 min
my first withdraw is  missing
but the last 4 was OK

u have no explaination to that

[abel1337]

so if i open an account and make transactions only with crypto, what documents you need for verification? i assume you dont do kyc in advance, before being asked for, as every other site with 1xbet network

We ask you to pass the verification process before withdrawal. The documents that are necessary for passing it are always different - depends on numerous factors.  The truth is that the faster you provide the documents, the easier is the process of verification. Our colleagues always try to make everything simpler for a player - of course keeping in mind all the risks that we try to avoid.

this is the answer that i was afraid of lol. cos i wasnt joking when i said i know people were asked for their original birth certificate and that was not even the most ridiculous one..
anyway. i ll stay away from this one

Yep, I'm pretty sure that there will be some readers here will not attempt to use their casino given that they are asking KYC first before withdrawal which makes them at a disadvantage given that there are still some reputable casino that are just asking KYC in certain circumstances like for example a shady gambler or a ToS breaker which is understandable why they ask for KYC. I personally hate submitting KYC before withdrawing knowing that I didn't break rules and I guess their license is not requiring them to do it mandatory.

[frenchmika]

lets start all over again ok

my first withdraw was rejected

https://freeimage.host/i/megamerde.HCeaC8J

then i do my KYC.
to do it u need to send email to the security support

https://freeimage.host/i/HCeld11
https://freeimage.host/i/HCelTrX


so after doing my live bet they say its ok ur withdraw is accepted  by mail and u can see its from there as well

https://freeimage.host/i/image-123986672.HCe0zwx


customer service live chat :

https://freeimage.host/i/image-123986672-1.HCelZGI

telling me its done for them
but its because of my payment system of my country LOOOOOOOOOOOOOOOOOL



all the withdrawls i do

https://freeimage.host/i/image-123986672-2.HCe0VMN
https://freeimage.host/i/HCe1eg1

as u can see only the withdraw 1303801683 1.25am is still in progress

https://freeimage.host/i/HCeGEtj

[frenchmika]

just  min ago they answer on my mail told me the withdraw i need to do rollover (but they not tell me how much of course)
ok so WHY U ACCEPT THE withdraw and telling me i have to wait the money

why not cancel it and give me the money back so i can play with .

i have to come to bitcointalk to make them email me properly
so now i have to deposit again ? and bet with money until i reach the rollover ?

[Mate2237]

The casino's platform is very simple. The features of the site is nice. But one thing I discovered from site is, the site looks like a Nigerian own company. Or is it because of the location I login to the site?

[Team_MegaPari]

yes the first withdraw was rejected
then i play more than 400 usdt in live betting

i ask withdraw after do the KYC and IT WAS ACCEPTED
but the transfer never come
give me 5 min to put all the screenshot in the laptop

i speak about my withdraw 1303801683 not the 1303120913

I'm in touch with our support and security team. On the screenshots, we can see that you are discussing the restriction placed on your account rather than any verification details.
P.S. I was not fully correct saying that you have to pass the  verification before withdrawal. The security team has the right to request it at any time, but not necessary before withdrawal. Your withdrawal request 1303801683 is pending and I've asked the team to have a proper look into transaction in order to find the reason for delay. Please keep in touch with us here or via e-mail. Thank you!

this is the answer that i was afraid of lol. cos i wasnt joking when i said i know people were asked for their original birth certificate and that was not even the most ridiculous one..
anyway. i ll stay away from this one

Sorry, I can't see anything ridiculous here...The deposit is easy and requires no verification because it would not be correct to prevent a player from trying out the platform right when he/she wants it. Regarding the verification requirements -  there are many risks that a casino must be able to prevent including underage, money laundering, suspicious activity etc.

telling me its done for them
but its because of my payment system of my country

Yes, before a withdrawal finally reaches your account it passes numerous confirmations: first the MegaPari teams checks it and approves, then the transaction is to be accepted by the payment agent and finally by your bank, if you make a fiat withdrawal.

The casino's platform is very simple. The features of the site is nice. But one thing I discovered from site is, the site looks like a Nigerian own company. Or is it because of the location I login to the site?

The website shows the country of your IP address. Are you using the VPN to enter the website?

[frenchmika]

so they say i not do the rollover for the 300 usdt withdraw
so WHY it was approved and the found gone from my account ?
 if i not do the rollover it should be rejected right ?

so now, why nobody tell me how much i need to bet for this rollover
and why they not cancel it, and let me play with the 300 usdt for the rollover

they want i make deposit again ? and play with odds cuts the rollover from the withdraw they accept + the rollover from the new deposit ?

explain it to me

[Team_MegaPari]

so they say i not do the rollover for the 300 usdt withdraw
so WHY it was approved and the found gone from my account ?
 if i not do the rollover it should be rejected right ?

so now, why nobody tell me how much i need to bet for this rollover
and why they not cancel it, and let me play with the 300 usdt for the rollover

they want i make deposit again ? and play with odds cuts the rollover from the withdraw they accept + the rollover from the new deposit ?

explain it to me

Het. Let's wait till the security dept checks you transactions. Both teams (security&support) are working on it.

[frenchmika]

so they say i not do the rollover for the 300 usdt withdraw
so WHY it was approved and the found gone from my account ?
 if i not do the rollover it should be rejected right ?

so now, why nobody tell me how much i need to bet for this rollover
and why they not cancel it, and let me play with the 300 usdt for the rollover

they want i make deposit again ? and play with odds cuts the rollover from the withdraw they accept + the rollover from the new deposit ?

explain it to me

Het. Let's wait till the security dept checks you transactions. Both teams (security&support) are working on it.

i keep waiting
but if they approved the withdraw, take the money from the account, but i have rollover to do they should just put the money back on my account because its no my fault

[Eternad]

so they say i not do the rollover for the 300 usdt withdraw
so WHY it was approved and the found gone from my account ?
 if i not do the rollover it should be rejected right ?

so now, why nobody tell me how much i need to bet for this rollover
and why they not cancel it, and let me play with the 300 usdt for the rollover

they want i make deposit again ? and play with odds cuts the rollover from the withdraw they accept + the rollover from the new deposit ?

explain it to me

Het. Let's wait till the security dept checks you transactions. Both teams (security&support) are working on it.

i keep waiting
but if they approved the withdraw, take the money from the account, but i have rollover to do they should just put the money back on my account because its no my fault

This is true. Casino typically just refund your balance if you failed to meet the minimum wager requirements. But some casino find this as violation which requires KYC to the user since they maybe view as mixing coins which is against on AML policy. I’ve been on this situation before on some reputable casino.

Support and tech team acknowledge your issue and possibly they are just checking the details of your withdrawal. They will refund your money soon if they don’t find irregularities on your account. Just be patient. You should read ToS next time before you deposit and withdraw. Most of the casino nowadays has a wagering requirements before you can withdraw.

[frenchmika]

so they say i not do the rollover for the 300 usdt withdraw
so WHY it was approved and the found gone from my account ?
 if i not do the rollover it should be rejected right ?

so now, why nobody tell me how much i need to bet for this rollover
and why they not cancel it, and let me play with the 300 usdt for the rollover

they want i make deposit again ? and play with odds cuts the rollover from the withdraw they accept + the rollover from the new deposit ?

explain it to me

Het. Let's wait till the security dept checks you transactions. Both teams (security&support) are working on it.

i keep waiting
but if they approved the withdraw, take the money from the account, but i have rollover to do they should just put the money back on my account because its no my fault

This is true. Casino typically just refund your balance if you failed to meet the minimum wager requirements. But some casino find this as violation which requires KYC to the user since they maybe view as mixing coins which is against on AML policy. I’ve been on this situation before on some reputable casino.

Support and tech team acknowledge your issue and possibly they are just checking the details of your withdrawal. They will refund your money soon if they don’t find irregularities on your account. Just be patient. You should read ToS next time before you deposit and withdraw. Most of the casino nowadays has a wagering requirements before you can withdraw.

bro, my first withdraw was rejected and money was back to my account no issues
for TOS i know i have to rollover what i deposit, but when the odds are cut, or u cant bet more than 0.01 dollars the first things come to ur mind is to take back ur money
but anyway this is not the issue

[ziportan]

this is the answer that i was afraid of lol. cos i wasnt joking when i said i know people were asked for their original birth certificate and that was not even the most ridiculous one..
anyway. i ll stay away from this one

Sorry, I can't see anything ridiculous here...The deposit is easy and requires no verification because it would not be correct to prevent a player from trying out the platform right when he/she wants it. Regarding the verification requirements -  there are many risks that a casino must be able to prevent including underage, money laundering, suspicious activity etc.

oh you dont see anything ridiculous about being asked for a damn BIRTH CERTIFICATE? LMFAO

that tells a lot about what people should expect here in the future

[khaled0111]

some bets have limits 140 so i do it twice on their website. because they let u do.
if you go to playbtr and the max bet is 140u cant bet 140 and 140 again

It's common sense that if they set a limit on a bet, it means they don't want you to bet more than that limit if their system allow it. I believe they need to fix this, anyway.

The withdrawal of 300 USDT was not processed because the player has not wagered this amount after depositing it. According to our Terms and Conditions (point 7.4), we ask players not to deposit in order to withdraw funds without placing bets.

Thanks for the detailed answer. However, I read the whole Deposits and Withdrawals section and it doesn't say how many times exactly the player needs to wager the deposited amount before he can withdraw his money. 1x is the standard, afaik.

[LEVSKI7]

so they say i not do the rollover for the 300 usdt withdraw
so WHY it was approved and the found gone from my account ?
 if i not do the rollover it should be rejected right ?

so now, why nobody tell me how much i need to bet for this rollover
and why they not cancel it, and let me play with the 300 usdt for the rollover

they want i make deposit again ? and play with odds cuts the rollover from the withdraw they accept + the rollover from the new deposit ?

explain it to me

Het. Let's wait till the security dept checks you transactions. Both teams (security&support) are working on it.

i keep waiting
but if they approved the withdraw, take the money from the account, but i have rollover to do they should just put the money back on my account because its no my fault

This is true. Casino typically just refund your balance if you failed to meet the minimum wager requirements. But some casino find this as violation which requires KYC to the user since they maybe view as mixing coins which is against on AML policy. I’ve been on this situation before on some reputable casino.

Support and tech team acknowledge your issue and possibly they are just checking the details of your withdrawal. They will refund your money soon if they don’t find irregularities on your account. Just be patient. You should read ToS next time before you deposit and withdraw. Most of the casino nowadays has a wagering requirements before you can withdraw.

bro, my first withdraw was rejected and money was back to my account no issues
for TOS i know i have to rollover what i deposit, but when the odds are cut, or u cant bet more than 0.01 dollars the first things come to ur mind is to take back ur money
but anyway this is not the issue

   
It's clear. a classic garbage site according to the tried and tested scheme = small profit and immediately a limit. and then send document after document just to harass the person. regulator, mediator, control, of course there is none

[frenchmika]

some bets have limits 140 so i do it twice on their website. because they let u do.
if you go to playbtr and the max bet is 140u cant bet 140 and 140 again

It's common sense that if they set a limit on a bet, it means they don't want you to bet more than that limit if their system allow it. I believe they need to fix this, anyway.

not really
in pinnacle if i have limit 300 for one game, i can bet 300, then 300, then 300...
in playbtr if i have limit 300 i can bet only 300 if i try again after i cant
so they do this on purpose
and telling me i do arbitrage is ridiculous and its a big lie but once again they cant show evidence

anyway since yesterday still no news about my 300
except i need to do the rollover
but they take the money how can i do it lol

[frenchmika]

anyway still no answer since almost 24h

they do mistake accepted my withdraw without rollover requirement
take the money off my account so how can i do the rollover requirement now ?

why they not cancel this withdraw so i can have the money in the account and do the rollover ?
why i need to complain on bitcointalk so they can send me email after that ?

[Team_MegaPari]

It's clear. a classic garbage site according to the tried and tested scheme = small profit and immediately a limit. and then send document after document just to harass the person. regulator, mediator, control, of course there is none

We kindly ask you to make yourself familiar with the whole conversation regarding the frenchmika's case. You will find that the bookmaker not just randomly puts a limit, but acts according to the T&C with which all players are asked to agree in advance.

Thanks for the detailed answer. However, I read the whole Deposits and Withdrawals section and it doesn't say how many times exactly the player needs to wager the deposited amount before he can withdraw his money. 1x is the standard, afaik.

Hey. T&C 7.3:
The Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1. Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit.

anyway still no answer since almost 24h

Hey. I've requested feedback today's morning. We are waiting for the investigation to be completed in the security dept. The requests are processed in a row, so we should not expect an immediate answer from the team, cause the workloads are quite high at the time.

why i need to complain on bitcointalk so they can send me email after that ?

Well, the thread was actually created so that you have a chance to get in touch with us in a more informal way. I monitor all the created threads and contact my team  regarding questions/complaints that players have. I personally would kindly ask you for a bit of patience taking into account that the team is taking care for your case and in touch with you here (me) and via email.

[Coin_trader]

anyway still no answer since almost 24h

Hey. I've requested feedback today's morning. We are waiting for the investigation to be completed in the security dept. The requests are processed in a row, so we should not expect an immediate answer from the team, cause the workloads are quite high at the time.

Can you share what's the initial finding that trigger your security department to freeze his balance? I know that he attempt to withdraw without completing the wagering requirements but he has valid reason to do that because the bookmaker gives him a small max bet on your sportbook. We want to know what's the reason for the sudden limit on his sportsbook account? Because I will do the same if I'm playing normally and winning then bookmaker limit my bet to a very minimum which is impossible to have a decent but. Please make a summary for initial finding so that we can have any idea on what's happening on your side.

why i need to complain on bitcointalk so they can send me email after that ?

Well, the thread was actually created so that you have a chance to get in touch with us in a more informal way. I monitor all the created threads and contact my team  regarding questions/complaints that players have. I personally would kindly ask you for a bit of patience taking into account that the team is taking care for your case and in touch with you here (me) and via email.

Hmm, I think what he meant was he should not be posting here about his issue if your support is very cooperative to fix his issue in quicker way. I think he will not start to post here if everything is well explained by the customer support.

[frenchmika]

Hey. I've requested feedback today's morning. We are waiting for the investigation to be completed in the security dept. The requests are processed in a row, so we should not expect an immediate answer from the team, cause the workloads are quite high at the time.

investigation about what ? fact are simple
reject my withdraw so i can do ur rollover.
its just as simple as that
then u can make ur investigation why u accepted my withdraw then takle the money then tell me sorry u have to do the rollover to be able to have ur withdraw.

men, its since saturday

[Team_MegaPari]

Can you share what's the initial finding that trigger your security department to freeze his balance? I know that he attempt to withdraw without completing the wagering requirements but he has valid reason to do that because the bookmaker gives him a small max bet on your sportbook. We want to know what's the reason for the sudden limit on his sportsbook account? Because I will do the same if I'm playing normally and winning then bookmaker limit my bet to a very minimum which is impossible to have a decent but. Please make a summary for initial finding so that we can have any idea on what's happening on your side.

The security has put a limit due to the violation of T&C. Exact reasons/steps/procedures are private details that I unfortunately can not share. The whole complaint is based on the rules which MegaPari players are asked to follow.
"The security department has traced suspicious activity connected with arbitrage gambling and followed the rules described in T&C(point 2.32). It says that the bookmaker has the right to place restrictions on the player's account or block it altogether after tracking this kind of activity. Unfortunately, the security department can't share any details regarding any checking procedures they follow to ensure a proper fulfillment of T&C."

The balance is not freezed, the player had the opportunity to deposit and withdraw. The 300$  withdrawal was not accepted due to the T&C violation (point 7.4), it is now pending action from the security part. The player is upset with the limit and the time it takes to get the 300$ back, which is fully fair.

Hmm, I think what he meant was he should not be posting here about his issue if your support is very cooperative to fix his issue in quicker way. I think he will not start to post here if everything is well explained by the customer support.

According to the screenshots sent by the player here and the feedback from the support/security team, the player has not contacted them on the topic of bet limits. The player referred to us here regarding this question, which is fully fine as well. This is the first time we get a request from the player to explain/provide details about limitation. I'm pretty sure that agents who operate in chats would probably do the same - request an official answer from the security team and make the player familiar with the T&C points connected to the case.

P.S. The investigation is over. As a result, the 300$ amount was credited back to the user's account. @frenchmika please check your MegaPari account.