What else should an established crypto casino add?

[michellee]

There are several things you need to improve on not as if you're bad in it but you should step it nip if you truly want to stand out and be ahead as well and they include the following
1. Increase more of your customers support services and bet more active and very patient persons as most times it requires more of patients than qualifications to work and be successful as a customer service support agent.

2. People love their favourite casino to be very transparent with me irrespective of the circumstances because that one will help to build the trust of their players in the casino.
Now transparency should include but the KYC terms and as well every thing that relates that relates with transparency.

These are the two common reasons I can bold reasym list now and always remember to give more better and higher bonuses and alwell try to make them redeemable.

They are good advice, however I Really like something, one point in particular and it is customer service, we always look for ways to make customer service successful and the experience pleasant,and for me there is nothing worse than being in support and talking to an AI robot,because at once one realizes and causes annoyance, because one knows that one's case as a player will not be dealt with quickly, thefts can escalate, but in the first instance the first impression is the That counts, that has happened to me twice and it is not very pleasant.

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

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[noormcs5]

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

[klidex]

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

In fact, casinos that use AI as a fast response support service will not be separated from the original support team, of course the casino has considered all of that.
So that the comfort of customers is maintained peacefully and proudly when the casino uses mixing AI with genuine service support that quickly overcomes all problems experienced.
It's very rare for a casino to just put AI in customer support without mixing in from a genuine customer support team

[Eureka_07]

<snip>

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

Definitely yes. As long as it is correctly created and the data are precise and up-to -date with their terms and other information related to gambling and their site.
Usually (if not always), AI chatbots uses keywords from the client to give answer or more options which is used to elaborate the case even more.

Moreover, having a chat bot does not mean that there is no live chat support agent present. It is best if both is available as what you also said.

[michellee]

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

Support services that use AI provide a choice of questions that are commonly faced by gamblers so that gamblers choose those questions. But if from the list of questions that are not questions that gamblers want to ask, then gamblers contact a support service agent to help them.

Indeed, AI has not been able to solve questions from users because perhaps it has not been programmed to be able to interact directly or the technology has not yet reached that stage. But using AI assistance for support services can be a casino tool to answer common questions that users usually ask.

So using AI for support services is optional and casinos can use it or stick with real support services.

[Outhue]

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

In fact, casinos that use AI as a fast response support service will not be separated from the original support team, of course the casino has considered all of that.
So that the comfort of customers is maintained peacefully and proudly when the casino uses mixing AI with genuine service support that quickly overcomes all problems experienced.
It's very rare for a casino to just put AI in customer support without mixing in from a genuine customer support team

Take it or leave it, AI will be more advanced and more capable to handle customers services in the future, if you are aware of the capability of the new AI projects on the blockchain right now you will know that chatGPT is already far behind, Today, AI can help find someone, make decisions for traders, help them build crypto portfolio, make some trades from your wallet, etc. Are you not impressed yet? Cause I am, as things keep getting interesting with crypto and blockchain I believe that AI will have it's place too.

[klidex]

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

In fact, casinos that use AI as a fast response support service will not be separated from the original support team, of course the casino has considered all of that.
So that the comfort of customers is maintained peacefully and proudly when the casino uses mixing AI with genuine service support that quickly overcomes all problems experienced.
It's very rare for a casino to just put AI in customer support without mixing in from a genuine customer support team

Take it or leave it, AI will be more advanced and more capable to handle customers services in the future, if you are aware of the capability of the new AI projects on the blockchain right now you will know that chatGPT is already far behind, Today, AI can help find someone, make decisions for traders, help them build crypto portfolio, make some trades from your wallet, etc. Are you not impressed yet? Cause I am, as things keep getting interesting with crypto and blockchain I believe that AI will have it's place too.

Actually, AI models like this have existed for a long time on blockchain etc. But in gambling, there is just a new hype and it's only natural that there is currently a lot of discussion on AI in gambling and there have even been some AIs that have been developed, such as Chatgpt4, which they consider to be a little more accurate.
I believe that in the future maybe there will be a place for AI because AI will continue to be developed to help humans in every way and especially gambling nowadays.
Because right now almost a few people may be racing to develop AI to get results that are a little more accurate.

[BobK71]

In this case, it depends if the gambling casino has a feature of the exchange to their platform this serves more convenience to the people because they dont need to withdraw their funds and make an exchange into it and make another deposit one of the reason why people doing this is the transaction fees, but if the network is not congested its easier to make a withdraw but some part of it is the casino has their fix rate or have three options only with the low, med and high options for the transaction fees. Ive been playing into different casino and rarely offer this kind of services. But its a good feature

Yeah, it would have been some cool feature to have them swap in between coins to other base currencies as a means for some convenient withdrawal. Te idea always comes in the fees non the less but, looking at customer satisfaction, its a cool feature to implement on gambling sites. Do they need to be licensed for features such as this? Isn't it more about the programming of the site?

Also, you've got the right idea to limit this as, not having a fixed fee rate would be cool but instead, having a system whose configuration is designed to vary based on the congestion of the network. It wouldn't always make a quick withdrawal possible though and this is one aspect of gambling, gambling platforms likes to be good at. Quick withdrawals and that's some important aspect to it as well.

  -   I just want to add something to what you said, if we can see in a casino that they really prioritize the satisfaction of their customers, this is a good point for gamblers, because they will feel their importance in a casino platform.

Then there are other casinos that allow you to withdraw once you do not violate any of their rules that they implement in their gambling and I have experienced this in other crypto gambling platforms and I have not faced any problem even now.

If a gambler gets enough support from a casino then that gambler will come back even if he conducts temporary gambling on other platforms. Moreover, those gambling establishments that have good support they shine quickly on the gambling platform. Gambling platforms should pay special attention to a few aspects. One of them is customer service. When a gambler is satisfied, that gambler will increase the number of users on the platform through the refer of other gamblers and thus a gambling site can gain popularity quickly.

[Desmong]

I think I have seen some information here and some games that casinos can add to make there platform an attractive one to Crypto gamblers to make bet and get paid from there winnings. Good domain and good games are one of the things that do make gamblers to move from one casino to the other to have a better bet and experience.

[Newlifebtc]

I think I have seen some information here and some games that casinos can add to make there platform an attractive one to Crypto gamblers to make bet and get paid from there winnings. Good domain and good games are one of the things that do make gamblers to move from one casino to the other to have a better bet and experience.

some of the problem of casinos this time around is lack of import or introduction of new games that will make their platform to be lovely you know some point or sometimes some casino platform me does not have any numerous game which players, can I swear have plenty game to play with but casinos platform is not interested to look for more games were players will play

[Betwrong]

~ Online casinos are not like some dictatorship states where you are forced to subscribe to propaganda newspapers, watch propaganda movies and buy tickets of the state lottery. It's a free world, where gamblers choose what games to play and no one is forcing them play games they don't like. So, what's the point of adding a game that no one would play?

Yes you are right but if the casino can't take big profits and gamblers don't like it then the casino will never add the game ever.
Maybe some want a game that has a skill base but most others prefer games that are fun and can get adrenaline.

Sorry in advance but it looks like you failed to understand my previous opinion pal.
In my previous opinion this meant that a game if it wasn't of interest to many gamblers then the casinos would not want to launch that game into their game roster.

No, no, I did understand you, mate. I just wanted to clarify for others that if a game isn't of interest to many gamblers it's not the same as the game is not in the casinos favor. There are thousands of games that are, both, interesting to gamblers and are in casinos favour.

I'd like to add that on a higher level of analysis, it's true that the games most people don't want to play are not of much interest to casinos because they are making money from the house edge and there will be almost no money made from such games.

[TopTort777]

If a gambler gets enough support from a casino then that gambler will come back even if he conducts temporary gambling on other platforms. Moreover, those gambling establishments that have good support they shine quickly on the gambling platform. Gambling platforms should pay special attention to a few aspects. One of them is customer service. When a gambler is satisfied, that gambler will increase the number of users on the platform through the refer of other gamblers and thus a gambling site can gain popularity quickly.

Speaking about support - what kind of support a gambler can get if he only turn to support when he has issues with login or withdrawal ? Do you consider bonuses to be customers support? Imho they are just a promotion.

As to "gambler is satisfied - he will bring new users". I maybe one of a kind, who lives in a deep forest and has no friends, but do gamblers really share much info about their achievements? I havent faced many, who has shared their story of success that encourage other to join any specific casino. I have only met stories here like "I have made a bet, hit jackpot and gained x9999" with a few screenshots attached. But that dont really looked encouraging to me. It might even work opposite by showing that on casino <insert name> there is no longer a huge jackpot, so better search luck in other place

[Garmo]

Good customer service can increase the casino's rating and become one of the most popular and trusted casinos, so it is hoped that the casino can become big too.

But maybe the casino has its considerations in using AI support services and maybe to reduce the cost factor of hiring support personnel previously used by casinos. And the difference between using people as service agents and AI is that users can get answers directly and talk directly to those agents to get satisfactory answers.

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

Theoretically, it can if the purpose of the AI is simply to provide useful information to the problem a gambler is experiencing. An example of which is a problem with funds missing from the website. The AI in this case could go through a list of options the gambler could take to ensure it wasn't an error on the user's side, then escalate it to a real customer service rep if that isn't the case. In that case, the AI has to be extremely specialized to the inner workings of the casino itself, which means it has to be trained on specialized databases and logs of customer service chatlogs.

However, I wouldn't trust AI to handle anything that requires any interactions with the backend processes in solving a customer's complaints. That's extremely risky, not to mention interfacing an advanced AI to a rudimentary backend sounds like a disaster to establish and maintain, code-wise. But don't quote me on that.

New to the thread, so here's what I think is missing from a lot of big-time casino's: Referral commissions. Life-time, and not the one-time schtick. I've made a modest amount from referring people to my signature link, and I'm happy to be a part of that service.

[AicecreaME]

If a gambler gets enough support from a casino then that gambler will come back even if he conducts temporary gambling on other platforms. Moreover, those gambling establishments that have good support they shine quickly on the gambling platform. Gambling platforms should pay special attention to a few aspects. One of them is customer service. When a gambler is satisfied, that gambler will increase the number of users on the platform through the refer of other gamblers and thus a gambling site can gain popularity quickly.

Speaking about support - what kind of support a gambler can get if he only turn to support when he has issues with login or withdrawal ? Do you consider bonuses to be customers support? Imho they are just a promotion.

As to "gambler is satisfied - he will bring new users". I maybe one of a kind, who lives in a deep forest and has no friends, but do gamblers really share much info about their achievements? I havent faced many, who has shared their story of success that encourage other to join any specific casino. I have only met stories here like "I have made a bet, hit jackpot and gained x9999" with a few screenshots attached. But that dont really looked encouraging to me. It might even work opposite by showing that on casino <insert name> there is no longer a huge jackpot, so better search luck in other place

I think he's pertaining to customer support whenever there's conflict and issue involved, not enclosed to deposit or withdrawal, rather generally speaking, for every technical difficulties or discrepancy the players will encounter during they are making a bet or playing. For instances, some games encounter glitches which needs to be addressed so that players can play without hassle. There are also moments there are problems regarding KYC, or even the mere interface of the website. It will be so much better if the casino has an approachable customer representative which will offer support to the players in times of need.

Regarding having good casino website to satisfy players, word of mouth really works wonders. Although of course, it will still depend if you are the target market of the platform or not. But good feedbacks from players will definitely help build the reputation of the casino site to entice new players to enter and play. It could be their friend, family member, or even stranger that could pick up interest because they know how to deliver words that will get through someone's head. Personally, I know a friend who gambles and is good in persuading people to try because he himself has achievements in winning consecutively.

[LUCKMCFLY]

or this reason the requirement of NO KYC becomes the main pillar of demand for players in casinos.

But if there is no KYC then how to solve the problem of money laundering? For money laundering, the casinos will be responsible if there is no KYC then it will be difficult to trace the user, as a result, all the responsibility will be upon the casino. And also there will be a question regarding the abuse of bonuses and so on.

Well yes, I understand the point, but those who launder money are also not that stupid, they know that currently a casino is not the way to do it, on one occasion some people approached me saying that they had government credit cards and that they wanted to Withdraw that money, it was money that they could not withdraw, I told them that this is a lie, a government has other ways of laundering money, using credit cards or "scratching" them is not the solution, I think it is analogous to As for the casinos and the KYC problem, as things are now, the best way to launder money is to do it in cash.

Well, nothing compared to how Pablo Escobar did in his time, who always put the money where he wanted before the authorities of the USA and the whole world, where they weighed the money separately and that was his way of accounting for it.

I agree with @shasan's statement that if casinos don't ask for KYC how can casinos detect their customers using money laundering budgets, whereas licensed casinos usually require KYC due to demands from licensing companies.
sure, casinos are not the right place to divert money laundering funds, but it can happen whenever they want.
right now we think that gamblers are not stupid using money laundered funds in depositing casinos, but we don't know the truth and I'm sure they must be smarter.

I think that today, now banking networks around the world already control all non-cash money transfers to such an extent, and competent regulatory authorities control even transfers of large amounts in cryptocurrency, that all talk and stories about money laundering are just fairy tales and fantasies for naive people.  For such people who think that the mafia boss brought a bus full of bundles of dollars right to the casino doors, and let's play and "launder" these dollars.  These are all fantasies from the 30s of the last century.  And the times when the mafia ruled everywhere.  Now it's not like that. 
Cashless payments are so controlled that it is time to forget the tales of laundering some kind of criminal money and not fool people with this nonsense.

I fully understand this fairy tale or fantasy story but what I mean is money laundering that is carried out by certain people and put it into the casino to be used for betting, it could happen it's just that we don't know the truth, even though it's very rare but we don't will ever know.

but I also think that if it's someone who puts money laundering funds into the casino, surely that person also knows that the casino will eventually ask for KYC when they want to deposit a large amount and that's when the gambler will choose another way to hide the money laundering funds and stay away from the casino.

Many talk about money laundering, but come on, I say it properly, I know a lot of people, I live in a very dangerous country, without fault you run into people who are involved in things that one has no idea and that are pretty bad The worst thing is that they tell you what they do, how they do it and why they do it, that's why I say that those who really manage a lot of money don't use casinos, maybe those who store not so high amounts of money use casinos, but still that are of the style of armed groups, governments, and people who have a lot of money do not use casinos or exchanges.

[Webetcoins]

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

With the correct set of data and training, it easily can. AI is pretty good with processing questions and providing answers based on that, have you used ChatGPT? If you did, you should know how it works and if it's implemented in a support chat and is trained with all the answers and data available for the casino, it can easily provide answers to questions.

And if there are questions that are not answerable by AI, they should be forwarded to a human operator. Most of the time in customer service, the questions are repetitive and almost are solvable with one solution and AI is pretty good with spinning the same text in different ways.

[danadc]

Can AI understand and resolve the gambler's problems? I do not think so. Yes, by using Artificial Intelligence bots they can increase their response time but the AI won't be able to resolve the queries. It can be used to create tickets etc.
The AI chatbot can then forward the customer's queries to real service agents who can resolve people's issues.

I would say that customer care and support should be the main focus of the casino and they can use a mixture of AI and humans to cater to the needs of the gambling casinos.

With the correct set of data and training, it easily can. AI is pretty good with processing questions and providing answers based on that, have you used ChatGPT? If you did, you should know how it works and if it's implemented in a support chat and is trained with all the answers and data available for the casino, it can easily provide answers to questions.

And if there are questions that are not answerable by AI, they should be forwarded to a human operator. Most of the time in customer service, the questions are repetitive and almost are solvable with one solution and AI is pretty good with spinning the same text in different ways.

The chatgpt is a tool that can be given at any time to find answers to many things that we cannot do very quickly, calculations and things like that, in a game like dice where the AI can have that statistics could give us an answer to bet or how you could define what would be the number that will give, if it is lower or higher, we can use the AI in that way, but if a person wants to be given answers on how to play, it is not what will achieve, but quite the opposite, it will tell you that it cannot and that it was not programmed for it.

[Negotiation]

Time to time feedback from casinos and gamblers is very essential, they can develop a medium whereby they have have referral link to their social media site or chat group whereby everyone will have a forum discussion, though many had suggested this before now but there's always a need to reemphasize this and make them take cognisant consideration over it, because customers satisfaction matters alot.

Security is another big issue as a lot of fraudsters scam innocent players with fraudulent sites or activities. Agreed, having a chat group allows gamblers to easily discuss their problems, and through chat groups casinos always look for ways to improve the gaming experience with the benefit of modern technology, they can increase player entertainment and implement the latest trends to help new gamblers find good casinos.

[wxa7115]

With the correct set of data and training, it easily can. AI is pretty good with processing questions and providing answers based on that, have you used ChatGPT? If you did, you should know how it works and if it's implemented in a support chat and is trained with all the answers and data available for the casino, it can easily provide answers to questions.

And if there are questions that are not answerable by AI, they should be forwarded to a human operator. Most of the time in customer service, the questions are repetitive and almost are solvable with one solution and AI is pretty good with spinning the same text in different ways.

The chatgpt is a tool that can be given at any time to find answers to many things that we cannot do very quickly, calculations and things like that, in a game like dice where the AI can have that statistics could give us an answer to bet or how you could define what would be the number that will give, if it is lower or higher, we can use the AI in that way, but if a person wants to be given answers on how to play, it is not what will achieve, but quite the opposite, it will tell you that it cannot and that it was not programmed for it.

The enthusiasm over AI, specifically ChatGPT, is going too far, without a doubt it is a useful tool and given enough time it will become more refined as years go by.

But this particular kind of AI will never be able to give specific predictions about games or predict the next number on the roulette, and even if it could I doubt the developers behind it would like for their software to be used in this way, as if someone were to lose a lot of money by following those predictions this could create a lot of bad publicity for them.

[LUCKMCFLY]

I see the same casino games - dice, plinko, tower, limbo .......... Would you like to try adding a game like 2048 where you have to move squares.   Now that would be the newest thing in the gambling industry

This is a skill-based game, as far as I know, and probably that's why it is not implemented by existing gambling sites. I mean, there's a winning strategy for 2048 on wikiHow:



and surely the game providers would program their bots accordingly. But I don't know, maybe there's still a way to add this game in the same way as Video Poker was added. It will look like 2048, but will be completely luck-based.

But for me 2048 is a skill based game when we have to add up the numbers so that the result is 2048 and for me it will also be an interesting game that should be added to established casinos.
Until now, I am still waiting and looking for casinos that have this unique type of game.

Whenever there are games that are new in a casino that have nothing to do with normal providers, they will make a difference in every way.When we enter any casino, we take Games that are in casinos all the Time and that are common, There is nothing different, the only thing that changes is the name of the casino and what they Offer, nothing more, it is very rare to find casinos with Different games,and that makes things look different, for me there there is innovation and it is not that it is innovation in a complete Concept, but rather it Would be something other than4 if it can make a difference.