DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER]

[Agbe]

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

But from what he said, he has funds in it and he was trying to retrieve the account but the casino site refused him to do that. And If it is only the reward that is in the account wallet then the OP should let it go. They would never transfer those bonuses to his new account. Because the new account will come with it's bonuses. But the support team would have made it clear for him to understand. And now this made the guy to create a thread for them. Communication is one of the major aspect in human relations.

[minime0105]

U think on issues like these they need to take an adequate measure to make that another person will not claim another users right with this kind of method, because the majority of the platforms do take a measure before doing anything to avoid the mistake of scammers, i have seen where someone stated that you should ensure you have pass a message to them through the forum, and addiction in the message you are giving to them, ensure you have given a cogent report to clarify your self, because without being done that it will be difficult to agree with you that you're the originator of the account.

[jossiel]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

[DoublerHunter]

Ok let me get it straight.

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

So that's why the support tells him to open a new account. But not sure if they can transfer all of that to the new account though.

The OP is back to square one.

But from what he said, he has funds in it and he was trying to retrieve the account but the casino site refused him to do that. And If it is only the reward that is in the account wallet then the OP should let it go. They would never transfer those bonuses to his new account. Because the new account will come with it's bonuses. But the support team would have made it clear for him to understand. And now this made the guy to create a thread for them. Communication is one of the major aspect in human relations.

^Definitely right, and why does the casino staff reply after 24 hours or the next day which is a very frustrating situation?
As a casino, it is very important on how convenient to reach support when you have an issue.
However OP just accepts the fact that you are losing that account and forgot about the bonuses and Rakeback, you can create a new account and wager again. If you have funds left just ask them to let your transfer into the new account so that you can wager again because you have the right in your fund left but if you only after the bonuses and Rakeback, that is the casino's right.

[drwhobox]

Especially when directed at a casino with a five-star rating it might not be easy to provide conclusive evidence for such claims. Therefore they are often overlooked.
If you have evidence to back up your claims, please do so before expressing them because your accusation will have a bad impact on their business which they are running very well by simply looking at their ratings.
If your claims are true you should have provided more proof of your accusation.  

Again, it's not exactly my area but KYC itself isn't a means of proof for ownership of the account in all cases; if you haven't got other necessary proofs like password, email, and wallets associated with your deposits to prove it

Here Bobstone clears it all, OP can provide the required information to prove the ownership of the account. What if you are not the owner, you are the guy who stole the owners phone? Anything can happen this world is full of incidents.

[Shamm]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

Thinking widely Op wants to get access to his old account to play again using his bonuses. But OP must know that the casino will handle that situation or let's say the last decision is from the casino and not from OP. And yes he can play again by creating a new account but he needs to deposit first before he can play cause I think the casino it self won't transfer his bunos from old to the new account.

[redsun114]

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

Everyone is passing through a lot in this time, including companies. It may be that their support use to formerly be five stars but have now changed. Slow response from support may be an indication that they have reduced their support team by dropping off some people, or that the issues been handled by the support team they have is too many for them. Maybe you should just exercise some more patience, I am sure you will be attended to or as you have been advised, try contacting their representative here.

I think that's not reasonable. If they ran for a long years already then people can expect a better service because they probably get a lot of recommendations already and have improved their site according to those feedbacks they are getting. As per the rate things, I think anyone can get a perfect 5 stars rating no matter if they are old or new casino. This is why I don't really like to look on the rating when I am checking on something because they can be fabricated.

Anyway, I see that one the representative of duckdice have already replied on this thread so I hope the OP is fine now and rest assure that they will now sort out the issue. It's all up to the op after, if he/she will continue playing there or move on to another casino.

[Solosanz]

@OP if you lost your phone and there's no way to prove your ownership, then it's your fault. It would be a different case if you can prove your ownership and then Duckdice didn't accept it, this is where the casino is shady and doesn't fair.

It's better if you change the subject title to "I can't prove my ownership to Duckdice, what's the solution?"

Nowadays many people are like to playing victim, he's the one who wrong but he blame to the other person.

[igumama]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

they can see check my account status as they can,

[Eureka_07]

<snip>

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

[igumama]

<snip>

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

[Daltonik]

<snip>

They have requirements that needs to meet by the OP firt before they release the account and give it back to the rightful owner. The critical requirement here are the signed message of the OP from his wallets. About that, according to him, he lost his phone, and does not have any back-up keys to recover the wallet accounts active to his phone. Clearly, thia is his big fault. If only he can provide proofs that he owns and currently using the wallets associated with the deposits then he'll be good. However, that is not the case.

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

They have seriously decided to celebrate Christmas if they assign such a distant date for resolving your problem, six months of holidays is a dream job of course it's just delaying time if they put it in the back drawer.

[suzanne5223]

when they finally replied i described all the situations and they get disappeared for a day again then they with another reply they appeard
and ots goes so on
they told me to creat another account and use it
which i created but i can't use it as i am broken, theu denied to let me pass KYC as they know i have wagered over 2 millions and lost over $53k last month, they are not going to let me take acces of my account back and i agreed with that as i am not going to ise that site further but to claim my monthly and weekly bonuses which is my right,

Firstly, even if their support advises you to create another account you shouldn't have to do that because a single user having 2 or more accounts is always against the rules and regulations of all KYC casinos. This is the reason why you're unable to pass through KYC with the second account and I hope you get your bonus if you have one due to the message posted by the casino support but you need to learn how to gamble profitably because losing $53K in a month is too much.

i am wondring how they have gained 5 stars reviews while theire support is totaly dead and seems Unprofessional teamwhile i am still waiting of theire reply from last day.

We are situation where the review may be outdated or bought.

[drwhobox]

i am all ready to provide all kind of proofs and i am so calm with these guys, as i am feeling they are kind of small site admins, who can't make it run smoothly and friendly with users, and now they told me to waite to waite tll 3rd jun 2023, as they are celebrating Christmas 🤔 how professional and how serious they are in such cases.

If you already provided the required information like your email address associated with the account, your username, and the wallet address you used to create the account or any other required information that helps to prove your ownership they need to check them and release your account.

They celebrate Christmas till 3rd June 2023! This is definitely not the excuse anyone wants to hear in that situation. What kind of company celebrates a holiday for six months?

[bobstone]

Duckdice is known for scamming user before for not paying huge win due to there insufficient bank roll. They do the payment installment and slowly build again there reputation up to this point so I’m not surprised if issue like this arise now assuming this is legit accusation since Duckdice is not defending themselves here to verify the claims.

The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.

There has not once been any evidence of what you are suggesting, duckdice has always and will always pay winners and has never had a liquidity issue. Nor have i ever seen any suggestion of such in all it's history, most disputes are discussed here https://bitcointalk.org/index.php?topic=5384155.0 i would very much welcome you reading it and looking it over, i honestly think duckdice has been dragged through the mud with false claims way too often if i am honest.

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

if an account isn't banned or similar, they are welcome to rejoin under a new account and as said at this stage there is no funds or bonuses too claim on his old account except possibly faucet level which if he does bet in the way OP says he does, would very quickly return

Bobstone
DuckDice Live Support

[Odusko]

first of all to those who want to know how i lost my phone, they can read it here https://bitcointalk.org/index.php?topic=5429684.0

i dont have funds at my account but i have previous monthly bonuse and weekly.

administrator of duckdice told me via support that i should creat a new account and use it which for i don't have enough balance.

As the support already mention that there is no fund in the balance and you have all withdrawn your initial balance before you lost your phone which is entirely your fault not to have had a secured backups for your files and accounts outside your phone, but now that the support has responded.
You can try to mention how much your monthly earnings are on your previous account and if I am not mistaking the support mention that all your rank benefits will return back as soon as you resume active playing on Duckdice.

[drwhobox]

The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.

I am surprised that OP is spending time here to reply on the forum and he claims to lost a huge amount of funds by losing his phone but he did not care to provide any proof! OP should have at least any sort of screenshots to provide on the thread while we all here are involved in that discussion though screenshots can be manipulated but at least we have something to look at.

[abel1337]

The report of OP doesn’t have proof and only words though which means it’s very hard to conclude despite I’m always against bringing back the Duckdice reputation to neutral again as second chance for them. This sucks but I’m not expecting any clear resolved on this issue if they are already dodging the OP concern through CS.

I am surprised that OP is spending time here to reply on the forum and he claims to lost a huge amount of funds by losing his phone but he did not care to provide any proof! OP should have at least any sort of screenshots to provide on the thread while we all here are involved in that discussion though screenshots can be manipulated but at least we have something to look at.

I think you misunderstood what is on the OP. From what I understand, OP lost a huge amount from the gambling he did in duckdice and not on losing his phone. OP lost other of his assets because of the lost phone  but yeah duckdice this thread isn't for that. OP is asking to regain his account back to claim the bonus and other incentives he has due to his gambling activities last month as I believe OP is doing it to recover some of losses from the incident of losing his phone. I also think that it is somehow hard to provide proofs if he can't access his account. OP is just asking to get an access to his account again. OP is partly to blame given that he didn't secure even the account password he have to access his account but I think he still has the right to claim those bonuses since he acquired it, It is unjust if the casino take advantage of their customer tragedy and not give them access to the account.

[coolcoinz]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

[bobstone]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support