DUCKDICE.IO FRADULANT CASINO EVER [DEAD SUPPORT CENTER]

[Kakmakr]

The thing is... the majority of the gamblers use Exchanges for their Crypto.. and exchanges does not allow you to sign addresses, because you do not have those Private keys. People should really invest in Cold storage or use services where you have the Private key to sign the addresses.. like Electrum wallet. 

OP.... You have to understand that precautions & requirements are necessary to protect users funds.... as explained by the support staff in this thread. 

[bitcampaign]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

[DoublerHunter]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

^No one wants that to happen, accidentally losing your phone is not expected.
But the problem is why the casino did not allow him to access it even though OP can comply with KYC verification that proves ownership of the account.
As I know this casino has been doing shady activity since they are here, they have a lot of complaints on the scam accusation board as far as I remember, so probably it is not a surprise to see they did not settle this because this will give benefit their side. So, if I were the OP, just move on and find another casino that is friendly when it comes to bonus and Rakeback so that you will forget this.

[jossiel]

1. the account that supposedly the OP lost has no funds in it
2. the only one left in the account is probably the perks, like the rewards and free spins

Correct.

I thought that it's a big issue that OP has trying to prove that because he has wagered millions and lost a lot of money on them, he's going to get those perks remaining he believe is still there.

But it would be good if bob can verify if OP is telling the truth about having that wager and total amount of lose on his account.

Nevertheless, this will make it clear.

there is no dispute of amounts or bonus funds in this regard that i can see as the only thing would be rakeback but he is making this claim after again also saying he stopped playing because of his losses.


Bobstone
DuckDice Support

they can see check my account status as they can,

Yes they can check the status.

But as said, you can get no dispute anymore if it's been dormant. So whether you're eligible for rewards before but you haven't touched it and became considered as a dormant account.

That's their rules and you have to abide with what they've set as house rules for their customers, you've signed onto them and you agreed with their terms even before getting those rewards.

[igumama]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish  i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flag

[Ngemmeng]

for now there's nothing you can do except wait for a response from the team, but indeed waiting for a response from the team for 3 days is too long and I don't think it deserves 5 stars. I don't know what caused the team's response to take too long because there must have been a separate team on duty to respond to customer complaints. if everything is done and you can access your account again, I suggest you to choose another casino platform with better service.

[Yogee]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.

bobstone already stated some cases of stolen or sold or even loaned accounts and I find their concern legitimate so . I just find it strange that bobstone didn't talk to the department or the person in charge of the account recovery review team before posting here. It would have been better to just give facts and details to this specific case instead of opinions.

before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).

Did you provide what they were asking? You should be able to answer those questions if you're the real owner of the account.

[Eternad]

Igumama, how long does your duckdice account inactive since your last login after your phone stolen or lost. It’s hard to believe that you can’t access your account on different device for whatever reason you have. Duckdice doesn’t have KYC so it’s bullshit to have a reason such as change password for you to don’t access your duckdice account without changing the current password. Your account VIP level is high for you to make it dormant for even a month.

You are possibly using the Duckdice previous negative feedback to escalate your case since many user will easily agree to you that they are really slow to response. Duckdice is doing the best for restricting you an accessing the account that possibly not yours.

[igumama]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.

bobstone already stated some cases of stolen or sold or even loaned accounts and I find their concern legitimate so . I just find it strange that bobstone didn't talk to the department or the person in charge of the account recovery review team before posting here. It would have been better to just give facts and details to this specific case instead of opinions.

before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).

Did you provide what they were asking? You should be able to answer those questions if you're the real owner of the account.

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

[dimonstration]

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so don’t blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them time same as yourself to enjoy this holidays.

[Cling18]

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so don’t blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them the time same as yourself to enjoy this holiday.

Just like physical casinos, the support in online casinos also needs rest and time for themselves to celebrate the holiday season but they should also take responsibility for replying to their customers because some of the queries need urgent solutions. If they would be on holiday leave, they should have speare people to know about their services.

[igumama]

yes i answered, and they are not replying to my email anymore as they said they are on Christmas holidays, but i never heard of holydays on support center's, specifically when its come online casinos

Casino supports indeed has a holiday especially on the technical team or security team. Casino just leave few live customer support online to address all the general concerns but most of the high level issue leaves pending during this holiday. Casino worker is still a human that has a life. Just wait patiently until there support is fully operational again. You are the one who have the issue during the Christmas and year end break so don’t blame your timing to the casino holidays.

We have your back in case they still ignore you next year but you should gave them time same as yourself to enjoy this holidays.

i said when its come to online casinos, mean physical casinos are totaly close on holidays and no one is facing issues but gere they are online and they fully operating during holidays but they are making me awaiting for long.

[Piesel]

i said when its come to online casinos, mean physical casinos are totaly close on holidays and no one is facing issues but gere they are online and they fully operating during holidays but they are making me awaiting for long.

Am afraid you will have to wait for long until it get to ypur turn, most online casino does not have enough support agents and as ypu said physical casinos are close on holidays.

So the traffic will redirect to online casino and if care is not taken support can ve overloaded with complaints and there will option to queue players' complaints, then solve them one after the other so you will have to wait it out until it gets to your turn.

[Slow death]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish  i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flag

in my opinion, what makes you think that you are not the owner of the account is that it is difficult to imagine that someone who plays with a lot of money in a casino, just plays on the phone and does not keep the password on the computer, on the flash drive or in a notebook, another point crucial is that it's hard to imagine that a person who spends a lot of money in a casino and stays there for a month or more (I don't know exactly how long you've been without accessing your account) when they advise you to create another account, they say that they don't have any more money to continue playing, the person declares that he is bankrupt, so that person wants to recover the account because he believes that he has to collect the weekly and monthly bonus

But that's the point, the modus operandis of the casino account sellers' operandis consists of selling VIP accounts to people, the customer when buying the account, aims to collect weekly and monthly bonuses at the casino, the customer would not be buying an account for playing with a lot of money at the casino, he just wants the benefits of the bonus, and as you specifically said that your purpose in getting your account back was because you want to collect the bonus so that in itself can be seen with someone who bought an account

[igumama]

As stated previously there is no funds associated to the account to be claimed as it is and if OP is the legitimate owner of the account without any corresponding proofs like being able to sign a transaction from a previously used address it really is limited what can be done as it is.

If there's no funds there, why do you want him to sign a transaction to verify he's the owner? There's no money that ha can steal from there.
Maybe he's attached to this account name and thought that since there's no money there he could have it back, I don't know his real motives, but it wouldn't hurt the casino if he got it back, especially that he's (or at least was before you made it so difficult for him) planning to use it.

If there was a legit user who spent a lot of money at my business, I'd do anything in my power to keep him happy because that means more money for me, but you do what you think is best for you.

Without proof, money on the account or not, as you exactly say, people are attached to their names and it would surely be much more of a scandal if even in good faith we handed ownership to not the original owner.

Bobstone
DuckDice Live Support

what make you think that i am not the owner, while i am all ready to provide proof of my ownership.
before they asked me to Creat another Account where they can transfer my bonuses,
then yesterday they asked, Whats my Expectations are (how much you expecting in bonuses).
you guys this better then everyone here that i am owner but you taking advantages of me being stuck.
i wish  i was knew it before that all 5 stars reviews are can be fake..... 😔
i have created a flag against them if you guys think they are playing with me please support my flag

in my opinion, what makes you think that you are not the owner of the account is that it is difficult to imagine that someone who plays with a lot of money in a casino, just plays on the phone and does not keep the password on the computer, on the flash drive or in a notebook, another point crucial is that it's hard to imagine that a person who spends a lot of money in a casino and stays there for a month or more (I don't know exactly how long you've been without accessing your account) when they advise you to create another account, they say that they don't have any more money to continue playing, the person declares that he is bankrupt, so that person wants to recover the account because he believes that he has to collect the weekly and monthly bonus

But that's the point, the modus operandis of the casino account sellers' operandis consists of selling VIP accounts to people, the customer when buying the account, aims to collect weekly and monthly bonuses at the casino, the customer would not be buying an account for playing with a lot of money at the casino, he just wants the benefits of the bonus, and as you specifically said that your purpose in getting your account back was because you want to collect the bonus so that in itself can be seen with someone who bought an account

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

[drwhobox]

why you think i bought an account with money to claim to money? you didnt read completely what i said before, if i wasn't the real owner why would they ask me "how much money you expecting in bonuses" they know i am real owner, but they keep ignoring me for no reason.

Did you tell them how much money you are expecting as a bonus? If you did answer all of their questions, then why don't they let you access the account? what exactly the current situation is? please describe the situation clearly as you are expecting us to support your flag.

[bitcampaign]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

^No one wants that to happen, accidentally losing your phone is not expected.
But the problem is why the casino did not allow him to access it even though OP can comply with KYC verification that proves ownership of the account.
As I know this casino has been doing shady activity since they are here, they have a lot of complaints on the scam accusation board as far as I remember, so probably it is not a surprise to see they did not settle this because this will give benefit their side. So, if I were the OP, just move on and find another casino that is friendly when it comes to bonus and Rakeback so that you will forget this.

I just found out about this casino and have never heard of any other accusations, if indeed this casino has many accusations on the charge board and many cases, I think just leave this casino and look for a new casino that is more secure and this case can be continued on to their thread at this forum so that there are no more other problems

[igumama]

actually you can't accuse the casino of your fault for losing your cellphone, as long as you can still access your account without using a cellphone there's actually no problem, I'm still a little confused why you have to recover your account whether you are asked to verify via sms on your cellphone or like what

^No one wants that to happen, accidentally losing your phone is not expected.
But the problem is why the casino did not allow him to access it even though OP can comply with KYC verification that proves ownership of the account.
As I know this casino has been doing shady activity since they are here, they have a lot of complaints on the scam accusation board as far as I remember, so probably it is not a surprise to see they did not settle this because this will give benefit their side. So, if I were the OP, just move on and find another casino that is friendly when it comes to bonus and Rakeback so that you will forget this.

I just found out about this casino and have never heard of any other accusations, if indeed this casino has many accusations on the charge board and many cases, I think just leave this casino and look for a new casino that is more secure and this case can be continued on to their thread at this forum so that there are no more other problems

i wish i was knew about them before joining ducksice.io the way they treated me is worst got another reply from them after 3 days and told me that they going to be offline till 3rd jan 😔,

[boyptc]

what exactly the current situation is?

It's on the first page where the Duckdice live support has given the situation and explained his and their side. After reading those, I think that OP will just be disappointed with what he's trying to wait and fighting for this one. But still good luck though.

@mahirap, here are the links for the post of their support. I won't quote it as it's quite long.

--> https://bitcointalk.org/index.php?topic=5430960.msg61481513#msg61481513

--> https://bitcointalk.org/index.php?topic=5430960.msg61481661#msg61481661

[igumama]

what exactly the current situation is?

It's on the first page where the Duckdice live support has given the situation and explained his and their side. After reading those, I think that OP will just be disappointed with what he's trying to wait and fighting for this one. But still good luck though.

@mahirap, here are the links for the post of their support. I won't quote it as it's quite long.

--> https://bitcointalk.org/index.php?topic=5430960.msg61481513#msg61481513

--> https://bitcointalk.org/index.php?topic=5430960.msg61481661#msg61481661

Will they actually know now that i am real owner becouse they told me on a reply to my email, that they have my old KYC while i knew this that i didn't did any KYC but they act like they have, and i said ok cheack  it and i will send you again my Documents that is legally require for KYC, and on next reply  they asked me what is my expectations for the bonuses.