shame on the stake

[QueenVera]

the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet.

7 seconds, even if it would be 15 seconds, is nothing. It can be your fault, it can be their fault, it can be the ISP's fault, or even the VPN that you're using. There's just too many factors and you can't expect them to be responsible for each and everyone of them.

I mean, I feel your pain, but can you really be mad on them here?

Yeah I could feel the pain of OP and I also understand that it isn't always easy to conceal losses especially when you fell you're not at fault and I'm so sorry for your loss @OP.
Iwas also think that at some point, it might not be the fault of the game house because did you also try checking your network service provider? Most times in a country like mine, these cases are always rampard because of the poor network and that is why it is  always  pointed out while playing on virtual games.
I'm not actually trying to push all the blames to OP but I'm just saying that rather than trying to speak ill of a highly reputable casino like stake, you should trying figuring out what really went wrong.

[Mr. Magkaisa]

the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet.

7 seconds, even if it would be 15 seconds, is nothing. It can be your fault, it can be their fault, it can be the ISP's fault, or even the VPN that you're using. There's just too many factors and you can't expect them to be responsible for each and everyone of them.

I mean, I feel your pain, but can you really be mad on them here?

Yeah I could feel the pain of OP and I also understand that it isn't always easy to conceal losses especially when you fell you're not at fault and I'm so sorry for your loss @OP.
Iwas also think that at some point, it might not be the fault of the game house because did you also try checking your network service provider? Most times in a country like mine, these cases are always rampard because of the poor network and that is why it is  always  pointed out while playing on virtual games.
I'm not actually trying to push all the blames to OP but I'm just saying that rather than trying to speak ill of a highly reputable casino like stake, you should trying figuring out what really went wrong.

   -   You have a point in what you mentioned, then another thing is that it is difficult to accuse the stakes without strong or strong evidence. Even more so, the community it has built here in the crypto space is huge.

In the few years that it has been operating in this field, it seems that I rarely see complainants in the stakes. What will happen here is that a thorough investigation will be done to find out the true root of the issue.

[OgNasty]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

This is what can happen with live betting.  I don't think Stake is at fault or owes you anything.  Who knows if you were using a slow VPN or internet connection.  Maybe the broadcast you were watching had a delay on it to catch cursing or whatever else...  Maybe the odds provider had a couple second delay in processing as a result of any number of things...  These companies have hundreds of millions of dollars on the line if things don't work as they should so you know when it comes to live betting they're going to take their time to make sure that all the bets are on the up and up.  I'm sorry for your loss here, but if you're live betting one point to the next then you should take a look at being a little too hands on with your bets.

[Eternad]

This is what can happen with live betting.  I don't think Stake is at fault or owes you anything.  Who knows if you were using a slow VPN or internet connection.  Maybe the broadcast you were watching had a delay on it to catch cursing or whatever else...  Maybe the odds provider had a couple second delay in processing as a result of any number of things...  These companies have hundreds of millions of dollars on the line if things don't work as they should so you know when it comes to live betting they're going to take their time to make sure that all the bets are on the up and up.  I'm sorry for your loss here, but if you're live betting one point to the next then you should take a look at being a little too hands on with your bets.

If Stake offering slow service then they have partly at wrong here because they are offering live cashout despite of their system delay that will cause issue like this but since they are protected by their ToS and obviously includes technical error then having an argument about this issue is pointless since the user agree on ToS the moment they sign up the casino.

[CryptoHeadlineNews]

after the score became 10-10, I immediately clicked on the redemption of the bet. there was plenty of time for the casino to issue a ransom before the score was 10-11 (at this score, the bets are closed again).
because I have done it many times before.
but today it turned out like this, and the casino did not go forward BECAUSE OF THEIR LAGS. That's what I want to convey to people.

I think that's the issue here, because there is always a few seconds interval on most casinos before a point or goal is fully verified such as 7 - 15 seconds depending on the casino, because there have been many scenarios whereby a point/goal is been cancelled on live matches, and at such if a casino enable immediate withdrawal, then such casino will always be at lost. So I will like to say it's no "stake" casino's fault that in few seconds a point got scored from 9 to 11 resulting to redeem cancellation.

And secondly, another factor that might have resulted to this lag is your quality of network or device. Because are you sure there wasn't a network bridge? (i.e disconnection of any kind)

[Wiwo]

This is what can happen with live betting.  I don't think Stake is at fault or owes you anything.  Who knows if you were using a slow VPN or internet connection.  Maybe the broadcast you were watching had a delay on it to catch cursing or whatever else...  Maybe the odds provider had a couple second delay in processing as a result of any number of things...  These companies have hundreds of millions of dollars on the line if things don't work as they should so you know when it comes to live betting they're going to take their time to make sure that all the bets are on the up and up.  I'm sorry for your loss here, but if you're live betting one point to the next then you should take a look at being a little too hands on with your bets.

If Stake offering slow service then they have partly at wrong here because they are offering live cashout despite of their system delay that will cause issue like this but since they are protected by their ToS and obviously includes technical error then having an argument about this issue is pointless since the user agree on ToS the moment they sign up the casino.

Some casinos have some rules for the cash-out and at some point, according to their terms and conditions, the casino has the full right to refuse cash-out at what point.

-So at this point, stake.com may have such rules that give them immunity as the casino to refuse the cash out most, especially in this situation we're ops were already running out of time before clicking to cash out.

[Agbe]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

Exactly. If the game happened to 10-11 and you were to withdraw it 10-10 then definitely you (OP) supposed to understand the simple calculation, and from what you (OP) said, the game did not on your favour. Casino games are tricky, Op you would have withdraw or redeem the bet when it was in 10-9 which was nice but your planned to win big make you to loss the bet. All the same, I am sorry for the lost. Next time be smart enough to deal with all these things. And probably the channels you used placing the bet or monitoring was also the caused of the skipping the second of the time to 11 instead of 10. And I believed you used mobile phone to placed the bet. Tennis game is a game of luck.

[coolcoinz]

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

I just want people to know that such situations can happen and that such a notorious casino will not be on your side.

I understand it, but the question is: can you prove that it was a lag on their side?
Even if you were recording it on your device, they could say that your request was delayed due to your provider not a lag on their site. You'd have to be streaming this live to have a chance because people would see that your connection to the streaming service was uninterrupted while the casino was lagging.

That said, I understand you feel cheated but there's basically nothing you can do. I sometimes exchange bitcoin using an ATM and it processes the order and gives you a transaction code, but sometimes it lags and the price changes in the meantime. I had a few times where there was a 5% move in bitcoin's price while I was waiting for confirmation and ended up cancelling the deal.

[bitbollo]

this happens to me also using betfair exchange. explanation is really simple.
even if you are following a live match, there is a lag on streaming/result update that is at least of 3-7 seconds.
this lag is designed to adapt live betting to real life usage.
there is nothing you can done to avoid such lag... and yes it happens also with cashout options.
in dozens years of betting online/live, only few times I have seen some errors (like markets keep opens by mistake, late update etc)

[len01]

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

I just want people to know that such situations can happen and that such a notorious casino will not be on your side.

you can not blame the site you mean.
Stake.com is a popular crypto casino site and they are always improving their performance and always fixing something that happens on the site.
so you have no right to blame gambling sites but you should also test your network if there is something wrong with your network speed.
because usually the problem of online gambling delays occur because of a slow network.

[BitcoinGirl.Club]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

It's Stake not Steak 😉

I assume you are talking about Cash out. And in Tennis, badminton, table tennis the point market moves very quick. If they suspend it then you can not cash out. When you clicked the cash out and the market is suspended you still can not cash out. And in live match placing a be takes few seconds delay, the same with cash out too. I do not think what you are complaining here. If you are an experience online gambler then it's should be a common thing you are seeing all the time.

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

Instead of just blaming them, have you noticed that your internet connection was normal that it was not slow or on your browser something did not allow it to refresh it. There could be many technical issues from your side too.

May I know how much the stake amount was and how much you were about to win?

[Wiwo]

I think it is time we give this thread a rest, this is because the gambler who is calling out stake.com via this thread is no longer following up with the discussions that this thread has generated, and at the same time there is no update on his communication with stake.com support.

-And as a matter of fact, judging from our experiences in similar issues such as this, it is clear that ops have accepted that the mistake is already made and he has moved on I guess unless he comes back in the future to keep updated with this thread, if not until then I advised we stress ourselves less on this discussion with suggestions and other possible helps we want to give in form of suggestions.

[EarnOnVictor]

I understand your frustration, still, I will implore you not to jump to any conclusion yet as the fault may be on their part or on your part. Gadgets/programs and internet services could be funny at times, and this might be from you or them, it will take a lot of repetition for you to make your conclusions.

Personally, I don't trust casinos 100%, some might have rigged their systems against the players but we should not conclude on that yet. Try to study them better and always file a complaint and compensation for each error for them to make their internal finding and to test their concern on their player.

[Maslate]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

Can you be more specific? Is it 'steak' or 'stake'? There might be a fraudulent gambling site that is imitating 'stake' just to deceive people. They could be a scam gambling site(s).

[goldkingcoiner]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

Responsibility goes both ways. If the bug or whatever you might consider it did play out against his favor, he would have had a right to nullify the losses and get his bet money back.

If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here. 

[Fivestar4everMVP]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

Responsibility goes both ways. If the bug or whatever you might consider it did play out against his favor, he would have had a right to nullify the losses and get his bet money back.

If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here. 

You clearly did not understand what I was pointing out to the op, or maybe I am the one who did not understand you properly.

Personally, I have been betting on stake for some time now, and I know that when you bet on a game, and while that game is currently in play, and in the middle, you decide to cash out your bet, there is usually a time limit,(about 7 seconds or so) which the casino must count down to zero before the cashout request is accepted, the rule as I understand is that, the scores of that game must no change while the cashout timer is counting down, if the game scores change, then the cashout request will be rejected.

I believe this is exactly what happened to the op, he clearly stated that while the count down time was on, the game scores changed from 10:10 to 10:11.
I hope this is clear enough.

[klidex]

It was indeed a difficult situation to accept but that was what happened. I'm curious about how much money is used to bet. If the money was small, I don't think he would be so disappointed and would have just let it go because cases like this might happen to other people. But when he's using big money, I think he must be disappointed but he should have foreseen everything before he placed that bet so that if anything were to happen, he could take the risk.

Every gambler will definitely have a feeling of disappointment when they lose money because they lose a bet even if it's only a small amount. If indeed there are gamblers who are not disappointed, they must be big or rich gamblers who have more and more money to bet so they are used to it and are not afraid of losing money they.
It seems that no gambler can predict anything exactly about the match he is betting on so when something happens they can take risks because all types of gambling and betting obviously have their own risks.
If a gambler has predicted everything, it will rarely be a gambler who loses a bet because in every bet there must be such a thing as manipulation, so even predictions are useless.

[cryptomaniac_xxx]

It's normal that there are delays in cashing out or accepting new live bets. Most bookies I have tested in the past, have delays from 6-8 seconds in Europe. Asian bookies are apparently 2-4 seconds but I have never played on such sites. This can sometimes increase even up to 10 seconds. 7 seconds is within the normal timeframe. There is a delay between the events at the venue and the picture you see on TV or live stream. That's why bookies have these in-built delays to prevent people from sitting at the venue and making bets as soon as an event happened. It's normal.   

True and on the contrary, as far my experience from Asian Bookies it's more than that actually, it boils down to 10 seconds.

But definitely this bookies will have this in-built delays as you have said.

And not sure how long is the OP betting that this might be the first time that he had experience this kind of "delays", apparently. I know that feeling because I have been there before, done that, but it is what it is.

[qwertyup23]

This is an easy one for the platform to wiggle around based off the terms and conditions you signed up for when registering on their website.

It is important to note that it is possible that it was truly a network lag (7 seconds is not such a ridiculous time), and you can I expect the site to compensate any resulting situation from network lags.

You can choose to avoid the platform on the basis of their lags and also their unsatisfactory support team.

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP, and in such a situation the casino simply refused to compensate for its lags. especially since I asked to just cancel the bet as it would have been logical, but in the end they just ignored it.

I just want people to know that such situations can happen and that such a notorious casino will not be on your side.

This is interesting- you have betting on the website for years and the support system did not acknowledge your problem? Regardless of the amounts that you bet, that should be some solid proof of loyalty to their gambling website. They should at least adhered to your concern and acknowledged it by heeding to your request.

What is the status of their customer service currently? Have you reached out to them again asking for another solution to this problem? If your request still remains unheeded, then I guess the best course of action is to switch to another online gambling platform to avoid any future encounters with this.

[Ryker1]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

Can you be more specific? Is it 'steak' or 'stake'? There might be a fraudulent gambling site that is imitating 'stake' just to deceive people. They could be a scam gambling site(s).

lol --it could be mystically written.
Be wary of any site that seems to be imitating a legitimate gambling site, as this could be a red flag for potential fraud or scams.

^[snip]
If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here. 

I think most reputable casinos have terms and conditions that prohibit players from exploiting bugs or glitches in their software, and violating these terms can result in the suspension or termination of the player's account, as well as the confiscation of any winnings obtained through such means. If a casino denies a player their rights without a good reason, the player has the right to seek recourse through the appropriate channels, such as contacting customer support