shame on the stake

[ethereumhunter]

It was indeed a difficult situation to accept but that was what happened. I'm curious about how much money is used to bet. If the money was small, I don't think he would be so disappointed and would have just let it go because cases like this might happen to other people. But when he's using big money, I think he must be disappointed but he should have foreseen everything before he placed that bet so that if anything were to happen, he could take the risk.

Every gambler will definitely have a feeling of disappointment when they lose money because they lose a bet even if it's only a small amount. If indeed there are gamblers who are not disappointed, they must be big or rich gamblers who have more and more money to bet so they are used to it and are not afraid of losing money they.
It seems that no gambler can predict anything exactly about the match he is betting on so when something happens they can take risks because all types of gambling and betting obviously have their own risks.
If a gambler has predicted everything, it will rarely be a gambler who loses a bet because in every bet there must be such a thing as manipulation, so even predictions are useless.

We have all experienced it in our gambling journey and should have learned a lot from our experiences so that we can control our sadness and disappointment by not growing bigger. And we should also know that gambling will not always give us victory, so we must be able to limit ourselves to gambling. We can not predict gambling with right whether we can win many bets or lose one bet and we can only enjoy it. And as long as we can enjoy it, we can certainly have fun until we feel we have had enough gambling.

[aioc]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

The site name is "STAKE" and not "steak". Also, can you tell me how much amount did you bet so we know how much money we are taking about here?

Please you will have to follow up with stake support and if the large is a result of their networks, they have to pay you cahs also note that most of the casinos have their T&C that may not allow have your cash out but just keep us updated on how it goes.

Also, i wish if OP could move this thread to scam accusation or should have posted this in the stake ANN thread so as to notify the stake team. I want to see how stake will take up this matter and what are their say about this unfortunate situation.

There is no need to escalate it to a scam accusation Pmalek clearly explain the situation and after Pmalek's post I'm sure read it he did not respond to this thread again, but Stake should have clearly explain this to avoid people like OP feeling that they got an unfair treatment, this could also happen to any players in any casinos, it's just it happened to him.

It's normal that there are delays in cashing out or accepting new live bets. Most bookies I have tested in the past, have delays from 6-8 seconds in Europe. Asian bookies are apparently 2-4 seconds but I have never played on such sites. This can sometimes increase even up to 10 seconds. 7 seconds is within the normal timeframe. There is a delay between the events at the venue and the picture you see on TV or live stream. That's why bookies have these in-built delays to prevent people from sitting at the venue and making bets as soon as an event happened. It's normal.  

[Pmalek]

I understand your frustration, still, I will implore you not to jump to any conclusion yet as the fault may be on their part or on your part. Gadgets/programs and internet services could be funny at times, and this might be from you or them, it will take a lot of repetition for you to make your conclusions.

No one is at fault here, there was no bug, and the systems worked as they should have. OP probably doesn't understand how live betting works because if he did he wouldn't find it unusual that it takes several seconds for the sportsbook to verify the results before accepting or refusing to accept a bet. Even closed markets are normal and it happens regularly in all sports. Especially if we are close to the end of the match or a significant point that can determine the final result.

[Wiwo]

I understand your frustration, still, I will implore you not to jump to any conclusion yet as the fault may be on their part or on your part. Gadgets/programs and internet services could be funny at times, and this might be from you or them, it will take a lot of repetition for you to make your conclusions.

No one is at fault here, there was no bug, and the systems worked as they should have. OP probably doesn't understand how live betting works because if he did he wouldn't find it unusual that it takes several seconds for the sportsbook to verify the results before accepting or refusing to accept a bet. Even closed markets are normal and it happens regularly in all sports. Especially if we are close to the end of the match or a significant point that can determine the final result.

Exactly stake is not at fault here and from the title of the thread, ops gave the wrong title to the whole thing it could have been better if oos have taken the time to read through the T&C of stake to be able to understand better where it states that the casino may or may not honour a cash out.

-So cashout payments are at the discretion of the casino and if you want to be on the saver side you should have your cash out earlier before the last 120 seconds to the end of the season if not the cashout will be removed or changed as the match progress the amount either decrease or removed.

[goldkingcoiner]

I believe your problem emanated from the fact that you didn't read stakes casino rules.
I personally do not believe this to be a bug, you said that while the casino was still counting down on 7 seconds cash out limit, the score for the game you bet on changed from 10:10 to 10:11, now, you didn't tell us if this change was in your favor or against you. If the change was against you, I think it's normal that cash out would be declined by the game provider.

Responsibility goes both ways. If the bug or whatever you might consider it did play out against his favor, he would have had a right to nullify the losses and get his bet money back.

If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here.  

You clearly did not understand what I was pointing out to the op, or maybe I am the one who did not understand you properly.

Personally, I have been betting on stake for some time now, and I know that when you bet on a game, and while that game is currently in play, and in the middle, you decide to cash out your bet, there is usually a time limit,(about 7 seconds or so) which the casino must count down to zero before the cashout request is accepted, the rule as I understand is that, the scores of that game must no change while the cashout timer is counting down, if the game scores change, then the cashout request will be rejected.

I believe this is exactly what happened to the op, he clearly stated that while the count down time was on, the game scores changed from 10:10 to 10:11.
I hope this is clear enough.

That seems like quite a complex situation. Did Stake have these kinds of special situation rules written down in their ToS or documentation or something? I think it might be hard for the individual user to be able to pinpoint all the things he can or cannot do and adding to the complexity with rules about special situations like OP's might not help anyone get a clear picture of what or what not is a bug. If it happened to me, I would have thought it a bug as well. I did not know about that 7 second score changing rule either.

^[snip]
If a casino denies you your rights (which serious casinos would never do without a good reason) to taking advantage of a bug that sounds only fair to me. Technically anyone using the bug for personal gain could be seen as a hacker/thief.

I do not know why people like to switch the victim and perpetrator roles here.  

I think most reputable casinos have terms and conditions that prohibit players from exploiting bugs or glitches in their software, and violating these terms can result in the suspension or termination of the player's account, as well as the confiscation of any winnings obtained through such means. If a casino denies a player their rights without a good reason, the player has the right to seek recourse through the appropriate channels, such as contacting customer support

I would not call going through any casino-owned channels the correct course, should the casino be the one at fault or not. I doubt anyone guilty will be readily admitting their guilt. Especially with money on the line. If the casino channels are not bringing the results you were hoping for, there are always other ways.

[Fivestar4everMVP]

It was indeed a difficult situation to accept but that was what happened. I'm curious about how much money is used to bet. If the money was small, I don't think he would be so disappointed and would have just let it go because cases like this might happen to other people. But when he's using big money, I think he must be disappointed but he should have foreseen everything before he placed that bet so that if anything were to happen, he could take the risk.

Every gambler will definitely have a feeling of disappointment when they lose money because they lose a bet even if it's only a small amount. If indeed there are gamblers who are not disappointed, they must be big or rich gamblers who have more and more money to bet so they are used to it and are not afraid of losing money they.
It seems that no gambler can predict anything exactly about the match he is betting on so when something happens they can take risks because all types of gambling and betting obviously have their own risks.
If a gambler has predicted everything, it will rarely be a gambler who loses a bet because in every bet there must be such a thing as manipulation, so even predictions are useless.

Well, gambling/betting is called gambling/betting because it's just you (as the gambler/bettor) predicting an outcome of a match or game that is  either currently in play or to be played in the future, this is very easy to understand when we take crypto trading as an example.

A trader is said to be gambling/betting when he or she is just dabbling/trading the market without clear knowledge of plan of what he or she is doing.

The difference here is that, in actual gambling/betting, we know what we are doing and know the risk involved, but in trading, the trader might probably think he or she is trading, where as in clear sense, he or she is actually gambling/betting without knowing.

[Dunamisx]

I will leave you with this suggestion OP, now that you have seen the whole thing about this table tennis site, you should decide on moving forward by getting over it and choose another and while during this your selection process, e sure you research well about any choice you're taking and read their rules and policies as well before starting, we cannot be confident with every casino we come across but we can choose to decide on which one to use or not.

[Bushdark]

What op had complained a iyt may not be a bug but a network differences that may have causeed the delay. I know op is very angry that is why he brought his anger here to write about his horrible experience with stake. Since he had been using the casino for long now and had not have issue until now then he need to understand that we as a gambler do have the same mindset like casibos too which is to make more money. If anythimg goes wrong which as as a result of stake not carrying out there duty then I would blame stake but I'm this situation then no one is to be blamed.

[Cling18]

What op had complained a iyt may not be a bug but a network differences that may have causeed the delay. I know op is very angry that is why he brought his anger here to write about his horrible experience with stake. Since he had been using the casino for long now and had not have issue until now then he need to understand that we as a gambler do have the same mindset like casibos too which is to make more money. If anythimg goes wrong which as as a result of stake not carrying out there duty then I would blame stake but I'm this situation then no one is to be blamed.

I certainly agree. Understandably, Op is so upset with what happened especially if he has lost his funds using his trusted casino. Losing our hard earned money is definitely disappointing. This usually happens unexpectedly but he has no choice but just to move forward and find other reputable casinos to comfortably play with or just stay on Stake and accept everything. I think Op only needs a concrete explanation from Stake so he will be able to understand things clearly.

[Fortify]

good evening everyone. Today I ran into a problem that made me ashamed of such a well-known casino as Steak.

I bet on table tennis, at the moment the score became 10-9 in favor of the one I bet on. I immediately understood that if the score becomes 10-10, then I will redeem the bet (with a score of 10-9, bets are closed in this casino)
the score became 10-10 and I immediately clicked on the redemption.
as a result, the site thought for 7 seconds, and while these 7 seconds went by, the score became already 10-11 and I was not allowed to redeem the bet. just because their website is lagging. support did not help me, they just unsubscribed

" I am sorry but there is nothing that we can do in these situations, when our odds provider rejects cashout attempt all bets are being settled per the final result as stated in the sportsbook rules."

I just want people to know that there may be bugs like this on this site and support won't support you.

Unfortunately you don't have much power in this situation and while I feel your pain, you are unlikely to find many bookmakers who offer settlements at a faster pace. Every experience I've had when trying to cash out a football game has taken roughly that long. I'd say your main problem in this scenario is the fact that the score can change so quickly, especially in comparison to other sports out there. You might have to accept that it's one of the risks when it comes to betting on table tennis at any place. Some sports are simply less suitable for in play bets or redemptions because of this very reason. I'm not sure that Stake is even to blame in this scenario.

[Johnyz]

I will leave you with this suggestion OP, now that you have seen the whole thing about this table tennis site, you should decide on moving forward by getting over it and choose another and while during this your selection process, e sure you research well about any choice you're taking and read their rules and policies as well before starting, we cannot be confident with every casino we come across but we can choose to decide on which one to use or not.

This might be a network lag or a lag on the end of the gambler, you missed the chance already and since the support can’t do something about it better to move on and decide if you will still play on stake or you will look for a better site with a great network and support. I didn’t experience this yet but I will feel the same disappointment after losing such opportunity to make profit.

[goaldigger]

I will leave you with this suggestion OP, now that you have seen the whole thing about this table tennis site, you should decide on moving forward by getting over it and choose another and while during this your selection process, e sure you research well about any choice you're taking and read their rules and policies as well before starting, we cannot be confident with every casino we come across but we can choose to decide on which one to use or not.

This might be a network lag or a lag on the end of the gambler, you missed the chance already and since the support can’t do something about it better to move on and decide if you will still play on stake or you will look for a better site with a great network and support. I didn’t experience this yet but I will feel the same disappointment after losing such opportunity to make profit.

This is the last option just like the suggestion of others here, though if stake explained what happened on the system maybe OP will accept it but it looks like the support is not making any valid explanation which makes OP more upset. Losing the money and the chance to make profit was a big problem here, you’re in the right place at the wrong time, looking for an alternative site can help as well though it may take time before OP trust another site.

[DoublerHunter]

Such lags are possible due to the lag that caused by either your network or odds provider. If support doesn't help nothing can be done here especially if you don't have solid proofs like screen record. Many users included me faced same lag issues on betslip cashout page and when placing new bets on live matches.

^I will resist paying me back if that will happen, it is no for me, it is not normal for a casino experience to lag and fail to pay users when a lag occurs during a session. When you participate in online gambling, you expect the platform to provide a smooth and reliable gaming experience. If the platform experiences lag or technical issues that prevent you from completing your game or receiving your winnings, then it is the responsibility of the platform to resolve the issue and compensate you appropriately. Most reputable online casinos have protocols in place to handle such issues, and they typically have customer support teams that you can contact to report any problems. If you experience lag or technical issues during a game, you should immediately contact the customer support team to report the issue and request assistance. They should be able to investigate the issue and determine if any compensation is due. That is a sign of a reputable casino for me.

[robelneo]

I understand your frustration, still, I will implore you not to jump to any conclusion yet as the fault may be on their part or on your part. Gadgets/programs and internet services could be funny at times, and this might be from you or them, it will take a lot of repetition for you to make your conclusions.

No one is at fault here, there was no bug, and the systems worked as they should have. OP probably doesn't understand how live betting works because if he did he wouldn't find it unusual that it takes several seconds for the sportsbook to verify the results before accepting or refusing to accept a bet. Even closed markets are normal and it happens regularly in all sports. Especially if we are close to the end of the match or a significant point that can determine the final result.

You have clearly explained it and so are the others I'm just surprised that he's been playing for many years in Stake and is already a VIP and yet he is not aware of system lag and is quick to blame the casino for something that is not unusual and can happen, I understand where the frustration is coming but you need to be prepared for such a scenario
Anyway, there's always a first time and OP experienced it at the wrong time, better luck next time to him.

it was the lag of their site. Yes, I can and will refuse, because the situation is absurd. I have been playing in this casino for several years, I bet small amounts, but quite often, during this time I have filled myself with VIP

[seleme]

Such lags are possible due to the lag that caused by either your network or odds provider. If support doesn't help nothing can be done here especially if you don't have solid proofs like screen record. Many users included me faced same lag issues on betslip cashout page and when placing new bets on live matches.

^I will resist paying me back if that will happen, it is no for me, it is not normal for a casino experience to lag and fail to pay users when a lag occurs during a session. When you participate in online gambling, you expect the platform to provide a smooth and reliable gaming experience. If the platform experiences lag or technical issues that prevent you from completing your game or receiving your winnings, then it is the responsibility of the platform to resolve the issue and compensate you appropriately. Most reputable online casinos have protocols in place to handle such issues, and they typically have customer support teams that you can contact to report any problems. If you experience lag or technical issues during a game, you should immediately contact the customer support team to report the issue and request assistance. They should be able to investigate the issue and determine if any compensation is due. That is a sign of a reputable casino for me.

Mostly platforms blame user's network for possible lag and technical issues, if it is general website issue the support says we have informed all users on social media accounts. Main problem is it is not easy to convince support member, they ask for proofs that shows it was on server side not my network issue. Server side issues are not your problem but casino support will ask for video record proof since it is hard to prove the other side usually.  Especially live games have such lags but as explained before it is not easy to prove.

[Wiwo]

Such lags are possible due to the lag that caused by either your network or odds provider. If support doesn't help nothing can be done here especially if you don't have solid proofs like screen record. Many users included me faced same lag issues on bet slip cashout page and when placing new bets on live matches.

I have experience such technical delays sometimes too even on sport bets most time I will have to click multiple times before the network will process my beta and same thing applied to cash out too, sometime you will have to click on the cash-out bottom more than twice before it will finally work and this network issues have caused a lot of problems for both the players and the casinos that experience same.

-Stake.com may have been aware of this problem with the site if the technical issue is from them, but if it is caused by internet networks that will be a different ball game entirely.

[coin-investor]

The majority here agreed that Stake is not at fault here and system lag is something that happens often, it can happen to anybody under any circumstances so it's better to prepare your betting to avoid such a situation I understand that OP has been playing for many years on Stake and is already a VIP and is not aware of it, as a gambler you should be aware of all circumstances that will forfeit your betting and your winning, Stake is not the kind that will forfeit your winning if you deserve it, you know that because you've been playing here for many years already.

[len01]

It was indeed a difficult situation to accept but that was what happened. I'm curious about how much money is used to bet. If the money was small, I don't think he would be so disappointed and would have just let it go because cases like this might happen to other people. But when he's using big money, I think he must be disappointed but he should have foreseen everything before he placed that bet so that if anything were to happen, he could take the risk.

Every gambler will definitely have a feeling of disappointment when they lose money because they lose a bet even if it's only a small amount. If indeed there are gamblers who are not disappointed, they must be big or rich gamblers who have more and more money to bet so they are used to it and are not afraid of losing money they.
It seems that no gambler can predict anything exactly about the match he is betting on so when something happens they can take risks because all types of gambling and betting obviously have their own risks.
If a gambler has predicted everything, it will rarely be a gambler who loses a bet because in every bet there must be such a thing as manipulation, so even predictions are useless.

We have all experienced it in our gambling journey and should have learned a lot from our experiences so that we can control our sadness and disappointment by not growing bigger. And we should also know that gambling will not always give us victory, so we must be able to limit ourselves to gambling. We can not predict gambling with right whether we can win many bets or lose one bet and we can only enjoy it. And as long as we can enjoy it, we can certainly have fun until we feel we have had enough gambling.

by changing the mindset from thinking of gambling as a multiplier of money to gambling as just a game that sometimes wins and sometimes loses. even though gamers always want to win, in reality they will lose too and if they lose they will be fine.
like for example we plan a budget to gamble on Stake.com. sometimes when we lose suddenly we win, or vice versa.

[BitcoinPanther]

The majority here agreed that Stake is not at fault here and system lag is something that happens often, it can happen to anybody under any circumstances so it's better to prepare your betting to avoid such a situation I understand that OP has been playing for many years on Stake and is already a VIP and is not aware of it, as a gambler you should be aware of all circumstances that will forfeit your betting and your winning, Stake is not the kind that will forfeit your winning if you deserve it, you know that because you've been playing here for many years already.

I also think that it is not the Stake platform fault that @OP lost his bet.  Anyone can understand the system delay and i think  @OP is well aware of that too but since the result is unfavorable to him then he chooses to blame Stake for his losses.  Now thinking the what if.. the result turns to make @OP a winner which suppose to be cancelled and due to lag the cancellation did not trigger and @OP won the bet, would he be creating this thread?  I bet not.

[2double0]

I don't think it is abnormal because I have played on reputed websites which, when the odds go in your favor, stop showing the markets completely by saying 'No markets are available for this game'. I recently lost a won bet I was going to cashout, I was stupid I waited for the final quarter (it was a basketball game) and then, when it reached the final quarter and I was about to cashout, the markets vanished. It happens and we cannot do anything about it.