Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[bbc.reporter]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

[piebeyb]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

[coinerer]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

Many people gamble with thousands of dollars because they have lots of money and many gamble because they are greedy to get rich quick and many gamble for other reasons. Not the same for everyone but those who gamble with thousands of dollars with good intentions don't hesitate to do kyc verification. but those who gamble with thousands of dollars for dishonest purposes try hard to ignore kyc. But if one wants to gamble for honest purpose and long term they must choose a trusted site and complete kyc verification then start be it with few dollars or thousands of dollars.

[Apocollapse]

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

Non sense, do you always KYC your account when you firstly sign up to any site, including the untrustworthy one? I bet no.

There's no reason for someone need to KYC their account when they have a choice to access and use the site without KYC, no one want to make their life harder if they find the most easy way.

If your reason Stake has regulation regarding KYC, you need to ask Stake to verify every people account during registration.

[Mahdirakib]

Stunna had visited the forum on the 4th July and replied into two threads where the users made false claims against Stake. Maybe he isn't interested to take care of the KYC related issues. Otherwise, he would have said something here. You should create a topic in the Stake Community to get some attention from the Stake support team or administrator.

I have pm'd stunna a couple of weeks ago and to be fair, i see he hasnt logged into the board since i pm'd him. Maybe he can help and if he does, I will be equally embarrassed and grateful.

[wiss19]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Have you tried posting on their Official ANN in this forum? If you haven't, you should give that a go as well and they might notice your case and handle it more quickly, you can also try sending a personal message to their representative on the forum and see if they respond. I don't really understand why it would take this long for them to handle the case or get you verified and also reject everything you offer them which shouldn't be the case.

If everything from your end is perfect and has no issues at all, this is really unprofessional for Stake to handle a case like this being the number one sportsbook and casino platform, this will have an impact on their reputation and trustworthiness and all this is only for $6k.

[Coin_trader]

Not much to update on yet, haven’t heard back.

I did ask customer service if I could send the video of me logging into my various utility and bank websites and they said it wouldn’t accept this.

However these are just customer service reps working off a script, if a senior at stake wants this, I can do it.

Have you tried posting on their Official ANN in this forum? If you haven't, you should give that a go as well and they might notice your case and handle it more quickly, you can also try sending a personal message to their representative on the forum and see if they respond. I don't really understand why it would take this long for them to handle the case or get you verified and also reject everything you offer them which shouldn't be the case.

If everything from your end is perfect and has no issues at all, this is really unprofessional for Stake to handle a case like this being the number one sportsbook and casino platform, this will have an impact on their reputation and trustworthiness and all this is only for $6k.

He already post on the Stake ANN thread to raise this concern through this post https://bitcointalk.org/index.php?topic=2072589.msg62477165#msg62477165 but no replied given back by Stake representative since there’s no active represantive in there that answering concern aside from the user @symphonized that probably only job is for marketing purposes because he only post promotion whenever I saw him on the Stake ANN thread.

I think the mods on Primedice like Stunna is still in-charge on handling forum local cases for Stake but he is not active since last July 4 which makes posting on ANN thread useless and spam the thread if he will continue posting this concern in there without any representative available to assist him further to finish this impossible KYC.

[FatFork]

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

Read the OP's post again. Willowbitcoin made it clear that he was already Level 2 verified before Stake requested Level 3 verification.

Besides, as some have already pointed out, it doesn't make sense to undergo KYC verification on every site you use. Doing so only raises the risk of your personal data being leaked to the black market, which can lead to various additional problems down the line.

[khaled0111]

MmIf you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC,

Not going to talk about stake or any other casino, but if it's been mentioned on the ti's that kyc is required then better verify you identity from the start.
Any licensed casino will ask you for your legal documents sooner or later, either you verify your identity from the start or be ready to verify it later when requested.
Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

[3kpk3]

Not going to talk about stake or any other casino, but if it's been mentioned on the ti's that kyc is required then better verify you identity from the start.
Any licensed casino will ask you for your legal documents sooner or later, either you verify your identity from the start or be ready to verify it later when requested.
Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

Did you even read op's post properly? He made it clear on multiple occasions that he provided KYC again and again along with ample amount of evidence, but Stake kept changing their words and rejected them repeatedly.

Every crypto gambling site mentions KYC is required at some point or another, but it's mandatory only in some of them. Think!

[decodx]

Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

Why the sudden doubts? That makes no sense. Back in the day, we used to gamble at casinos without bothering about verifying our accounts. And many gamblers still don't like going through KYC processes because they worry about the security of their personal info. But that doesn't make them suspicious in any way. People just have different preferences when it comes to sharing their details.

As for the OP, he said his account was already KYC verified, so your comment makes no sense in this case.

[wxa7115]

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

The truth is that it should not take more than three months for a user to pass the verification process, especially if they are cooperative and they are doing what they can to provide the necessary documents.

So unless there is more to the story, something we do not know at the moment, this seems like a case in which the customer support of stake are not doing their job properly and the OP has their money trapped there for the time being, I hope it gets resolved or at least the community is told about why the OP is being denied a withdrawal.

[Willowbitcoin]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

I deposited about $500-750 and grinded to 6k. Never made a single withdrawal.

[Willowbitcoin]

Based on the story in my observation, they are not doing well to accommodate you in passing your kyc to them. The only passport and Driver's license that you have when you sent the photo are very valid compared to the bills that you submitted to them.
That's a bit annoying and worrying if there is a large balance on their casino platform. It seems like they didn't want to allow money to be withdrawn from their platform. But when you make a deposit, it's okay with them. I have a feeling that what I see is not good.

I have been using stake.com for several years without any KYC verification and it has been working very well for me and has not caused any problems. This is not a problem for me as I have not exceeded the maximum withdrawal limit without their kyc verification. I don't gamble regularly and don't have a record of huge winnings that exceed the $6000 limit.  But a regular gambler must have kyc verification account. Because they can have a big winning anytime they fail to withdraw their money.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

It's hard to go into and help this case but I believe the Stake team will provide the best way out of this case, just waiting for Stunna to come see and solve a problem like this, I'm afraid the rules are still the rules worry that this problem is because of the existing rules. I hope the problem can be resolved properly without anyone feeling disadvantaged.

Just to be clear, I ALWAYS KYC on every book i gamble on before i deposit to avoid this exact situation. I was 100% level 2 verified before deposting.

[piebeyb]

MmIf you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC,

Not going to talk about stake or any other casino, but if it's been mentioned on the ti's that kyc is required then better verify you identity from the start.
Any licensed casino will ask you for your legal documents sooner or later, either you verify your identity from the start or be ready to verify it later when requested.
Personally, I would doubt any one who will deposit a large amount on a casino without having a verified account. This rises suspicions.

Yes unfortunately I'm just a little gambler so no need to have to do KYC so far because without KYC I can still withdraw money from this site and maybe some other users, I don't know for other gamblers who play hundreds to thousands of dollars maybe they should have verified that from the start for fear that something like this would happen.

I also don't blame the OP or anyone and don't want to corner either but from this case we can learn what we have to do. Playing at a licensed casino for small gamblers certainly won't be a problem because without KYC withdrawals can still be processed except playing with big money or the system suspects prohibited activities or other problems that make users have to do KYC.

If you think about why people who gamble with thousands of dollars or hundreds of dollars don't verify from the start to a certain level so that there is no confusion when withdrawing later on even though Stake has regulations regarding KYC, there's nothing wrong with verifying KYC from the start for gamblers who play with bets. quite large for example hundreds of dollars or thousands of dollars because it is very important to keep problems like this.

Read the OP's post again. Willowbitcoin made it clear that he was already Level 2 verified before Stake requested Level 3 verification.

Besides, as some have already pointed out, it doesn't make sense to undergo KYC verification on every site you use. Doing so only raises the risk of your personal data being leaked to the black market, which can lead to various additional problems down the line.

I read that and Stake reset level 2 verification on OP's account so he had to re-verify again, so if that's the rule in the end maybe I also can't say anything because I've never played with thousands of dollars on this site just a small gambler with tens of dollars, so if I were him who was level 2 before I would raise level 3 because I was playing with big money and of course I already trusted this site with KYC level 2 before. I also hope that this case will be resolved soon and no one will feel disadvantaged, talking about KYC will never end so it all depends on how people research the site before doing KYC.  

Just to be clear, I ALWAYS KYC on every book i gamble on before i deposit to avoid this exact situation. I was 100% level 2 verified before deposting.

That's good, since you already trusted this site and leveled up 2 before, I hope @Stunna will solve your problem too.

[SirLancelot]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

If he is new to Stake and depositing for the first time, there shouldn't be much of an issue other than that they will ask him for a lot of verification and stuff, and once he goes through all that and comes out clean, they will add his deposit and there won't be problems at all for him and for you. In case, he is found doing something wrong and guilty of doing something illegal, which shouldn't be the case if you know him, they might do some investigation as well.

Usually, users who don't deposit or withdraw big amounts are found to be suspicious when they make a big deposit or request a big withdrawal all of a sudden as they can clearly see their history and they have never done such a thing before, so they might think they are cheating or something.

[Yogee]

It seems to me that Stake's support is in a tricky situation and they couldn't decide what to do that's why they're keeping you in this enhanced KYC verification loop. These people you've talked to so far probably believe your story but they can't really bend their rules & regulations unless someone higher up tell them to do so.

[Fatunad]

It seems to me that Stake's support is in a tricky situation and they couldn't decide what to do that's why they're keeping you in this enhanced KYC verification loop. These people you've talked to so far probably believe your story but they can't really bend their rules & regulations unless someone higher up tell them to do so.

Issues like this turns out to be a troll most of the time just like on this situation on where Stunna do make out a commen.
https://bitcointalk.org/index.php?topic=5458488.msg62500192#msg62500192

As long there would be no solid proofs then there's no way that the accusation would really be that valid.Dont know on why Stake had been holding after complying KYC
on this one because if they would really be that asking those documents and procedures been mentioned then it is really that way too much imho.

Sometimes you would really be having that boggling mind on why the heck these platforms are really that asking things arent supposed to reach out on certain point.

[bbc.reporter]

@Willowbitcoin. I want to ask, if it is okay for you, what are your transactions with the stake.com like? Do you move more than $5k in and out of the sportsbook more actively than normal or do you store much of your coins and only withdraw your profit?

I recommended stake.com to someone and he immediately made a big deposit. He was my boss before actually. I am worried for him and now also for me hehehehe.

I deposited about $500-750 and grinded to 6k. Never made a single withdrawal.

Also, were you in a prohibited jurisdiction when you were working overseas? It is very important to know, however, you do not need to answer the question if you think it will incriminate the account while your case is still open with stake.com. It might also be the real source of the problem if you were.

[ziportan]

already knew since months that stake.com was pure shit when i heard they ask for proof of income.. none of their fkn business. just dont bet on this site.. plain and simple