Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[topbitcoin]

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.

But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.

[danadc]

We know that is the problem, why is KYC needed to anticipate some fraud that is done intentionally to commit money laundering, we have agreed on that, and indeed other users are very affected by this policy, which has become a loss for many customers who do gambling with the intention of wanting to maintain their identity, in the anonymity they expect.
I think what the OP has is there are other indicators that the platform can't run its withdrawals, because he using a Vpn might be an indicator of why the process is so complicated.
And yes the best option to guard against this kind of situation is to deposit and withdraw with the amount that is below the minimum, so it doesn't end up complicated like this.

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.

But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.

This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.

[Saint-loup]

It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.

And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.

Not for fun, but doing it for money or in order "to protect their business" is very likely. Willowbitcoin hasn't made any witdrawal and just made a deposit of $750 according to him. That's weird to ask KYC for withdrawing his winnings and not for accepting his deposit, if it's just for AML measures purpose. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?

[wxa7115]

It's definitely not something they do for fun or they like to do, it's probably one of the requirements of the AML laws that they need to comply with. If they don't confirm the source of income of their gamblers, that would make it suspicious for the gamblers and there might be potential money launderers authorities can't accept that so they force these rules on the casinos that are regulated so that there is no money laundering in the casinos.

And, I don't think they ask for your proof of income at level 1 KYC verification but they ask for it for the highest level of KYC which mostly occurs because you either want to make a big deposit or withdrawal, or they might find some of your activities unusual and suspicious, that is when the highest level of KYC verification is triggered.

Not for fun, but doing it for money or in order "to protect their business" is very likely. Willowbitcoin hasn't made any witdrawal and just made a deposit of $750 according to him. That's weird to ask KYC for withdrawing his winnings and not for accepting his deposit, if it's just for AML measures purpose. Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?

What is weird about this case in particular is that we have seen stake accept very high bets on the past and allow big withdrawals as well, a withdrawal of 6k from a gambler that made a deposit of 750 does not seem to merit this behavior.

Considering this I can only conclude there is something stake is not telling us which is preventing them to allow that withdrawal, I do not know what it may be but it must be a very powerful reason otherwise it is impossible to explain what we are seeing here.

[knowngunman]

This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.

This is one reason why it’s necessary to read and understand the terms and conditions of every casino you join. It has been my norms and priority for long now when I joined online casino or even crypto exchange, I do make sure I complete everything necessary including KYC (as the case may be) before I proceed to make a deposit and kickstart my activities in the platform to avoid story like this. Some of these online casinos actually prohibit using VPN to access their platform but I don't think that's the case with the OP because I believe he should've read through their terms and won't attempted to use it if it is against their rules.

Strangely we never see casinos asking KYC to accept deposits or to take the money of the customers when they lose. It's always when they have to pay winnings that issues happen. Besides that why they just don't say it if it's a matter of AML? They would pay dozens of users to wear their avatar and signature but not replying to a serious thread like that hurting their reputation, while their behaviour is totally fair, honest and professional?

This should not be new to every gambler. Casinos operate in the same pattern as banking system. If you are depositing, no one care to know where the fund is coming from but when you attempt to withdraw is where all sort of questioning and identity verification comes in to prove the ownership of account. Demanding for the KYC is understandable but rejection without any reason attached is very suspicious.

[bangjoe]

Yeah, you are right about the ops case, though that wasn't really what I was talking about, ops case has been discussed and I have several comments on that, ops case is a case of using VPN when the casino in question banned users from accessing the site through VPN, so this is a case of breaking the rules of the casino..

But then, my reply was particularly in response to what creepyunclejoe said about casino not asking for any form of verification when losing, but turn around to ask for verification when you have won and wants to withdraw.

Maybe it can be said that the money is really arrested for violating the rules that have been set by the casino, in cases like this do you know how to take the OP in solving the problems he made, or indeed the punishment of the violation cannot be negotiated Again, and OP really has to let it go.

But indeed this becomes confusion itself, maybe the impression becomes unfair to the user when he spends the money there is not a problem and the platform does not KYC, but when making a withdraw he must doing that, this is make confusion if Think again.

This is one of the reasons why it is good for me when entering a casino that things are clear, the rules of a casino are always followed, if a player makes a mistake and does not follow them as they request, they do not have any type of rules. of opportunity, if it is with KYC, VPN things can get very hard , the bad thing is that when a player makes his good plays and wins, but he did not do KYC or in the casino they do not allow vpn so they do not pay, but I am sure that If the player has lost money playing, the casino does not Send him an email and tells him that he cannot take his money because he used a vpn or because he did not comply with the kyc , those are the things that should be seen.

Of course it will never happen, because basically like you give money to them, of course they will not refuse the money that has entered into his pocket, it is a simple thought, if you look back at the casino, it doesn't have a mistake because he gives a strict rules In this case, therefore the importance of reading so that in your gamble experience you do not make carelessness that can harm yourself, it seems true, the problem is not lies in the KYC, because it can be resolved in my opinion, the use of VPN can be a strong reason for The casino does not make payments.
But hopefully it can be resolved and both parties are not disadvantaged.

[Willowbitcoin]

I wish I could give a better update but there is no working behind the scenes here. I am in a holding pattern. I had hoped if I could circumnavigate the level 1 customer support and get eyes on this by someone above them, it would be an easy fix. Posting here may achieve that but to date, no comments from stake management.

Ultimately, if they want three months worth of electricity bills in english, I will need to wait another two months for the digital bills to come through in English. However, they will be digital, not physical. So I'm back in the loop again.

It's disheartening, really... It's been a while since I've been scammed in btc land, but this is just another reminder of the wild west crypto is and maybe always will be.

[Willowbitcoin]

Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

[CryptoHeadlineNews]

Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

For me, I think the solution to your problem have already been given to you by the representative of Stake casino which you chatted with on the screenshot you provided at the home page of this thread (i.e asking for your stamped water, gas or electricity bill of up to 3 months old), which you are yet to provide. Because it's left for you to do the needful, and when "Stake casino" fails to correspond, then we will all side by you, rather than refusing and wanting forum members to start having doubt about Stake.com, which has proven to be one of the best and most reliable casino presently.

Check this below, as I wish to see you comply and give us positive feedback anytime soon

You can use one of the following documents to verify your address:
 * Utility bill ( electricity, water, gas or rent bill )
Bank or credit card statement (in some cases bank statement cannot be used)
 * Council tax, municipality bill or government tax letter.

https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address

[Doan9269]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

[mak013]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

[Fivestar4everMVP]

Update -

Still no word from stake reps.

Ive got two months worth of digital electronic invoices now. Will lodge next month when the third comes through.

This whole thing is so silly....

Well, the whole experience and wait must be very frustrating doubt, but like Cryptoheadlinenews said, you are the one holding your self and your funds hostage, I don't mean this in a rude way so please don't misinterpret me, stake rep already told you the kind of document they need to have your account pass the level 4 kyc requirement, which as we all have learned is your only ticket for you to be able to withdraw your funds, what other words are you expecting from them actually? submit what they asked you to submit and let it be that they did not answer you, then that will be a different thing to discuss altogether.

For now , all I can say is just wish you luck, and also remind you that casinos are ever ready to take your money if you give them the reason to, so have this in mind and do all you can to get what is required to get your funds back.

[Cling18]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

[arwin100]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

[mak013]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I was in such situation twice and both times all the problem with KYC were decided with videocall. The support wrote what data i had to prepare before the call. During the call they asked me to show my id, some bills, asked several easy questions about gambling. I spent about a week fighting with the support, until we decided to make video KYC. After this decision it took 2 days to the end of KYC.

[Willowbitcoin]

OP why are you not providing the required documents for the to process your request, don't you know thst as long as you make use of a kyc casino, they will definitely request for your identity and some information about you, you're the one delaying yourself here i think because they cannot shift ground for you except you comply with them, giving me them just your electric bill or other required documents shouldn't be a difficult task to you, maybe next time you will learn not to use a kyc casino and choose the ones that don't request for such.

The OP gave all these bills, bank statements - everything the Stake support asked as i understand. If he tells us the truth - i don`t see any problems with KYC - he gave enough information for it. The moment i`m interested in is why @stunna doesn`t post here, he usually answer when someone has problems with the Stake.
PS. The easiest way to KYC in such situation - video call. In such verification the OP can show his ID and bills.

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I was in such situation twice and both times all the problem with KYC were decided with videocall. The support wrote what data i had to prepare before the call. During the call they asked me to show my id, some bills, asked several easy questions about gambling. I spent about a week fighting with the support, until we decided to make video KYC. After this decision it took 2 days to the end of KYC.

Was this with stake? Happy to do a video call.

[Webetcoins]

I think a video call would be the best way to further pass that long verification process. It's frustrating on Op's end knowing that he has gone through a lot of processes and they're still asking for more documents. A proof of billing, IDs and selfies would be enough to know that the customer is the rightful owner of the account.
I think to finish things off, Op has to do the last 3 months stamped bill to pass this and if they will still ask for more I think that would be really too much and beyond the real essence of KYC. We all know that they also want to secure their site from fraudsters yet it will also be unfair if Op has played responsibly and spent money to play on their site.

This should be okay and I think there's no other thing needed unless they request that video call to confirm the identity of OP, its really frustrating if the case is true and someone ask for more requirements eventhough he already provide all necessary needed on the whole Kyc Process. For the readers to get satisfied with the answer and they will not get only one sided answer better for casino representative to come on this thread and explain if case is true and why they ask that long Kyc process.

I don't really think that a representative will actually show up here and clear the things up because this is not a case where they refused to pay the gambler but they have asked for extra verification, though I believe that they shouldn't do this for an amount of just $6k which isn't that much, but they must have their reasons for doing that. Casinos that are reputable generally do these things and ask for extra verification only when they find something unusual.

If Stake's forum representative takes notice of the case and confirms about it first and then clear things out in this thread, that will make things clear from their side and the public would come to know that they are not doing something bad and they are just following their KYC rules and regulations.

[QueenVera]

Recently stake behavior have not been favorable to the players and the way their terms of service are constantly updated with trickier rules that only favor the casino, where there decide what happens how, and when, this has become a bad operational manner that stake need to look into, the stake has a large community base users and with that, the only compensation to the customers for the loyalty is fair judgment and user-friendly operation.

If people doesn't like their latest behavior due to their updates didn't favor to their user maybe they should voice out their sentiments and post it on their thread. For sure Stake management would listen about what their community members suggest or discuss since they might lose loyal supporters if they don't listen to other sides. Stake management need to see if they are bit strict on their implementation since if there's many accusation posted regarding Kyc issues or any related to that then maybe this might create huge trouble to their operation.

I've seen some threads that talks about stake being one of the best online casinos and if so I don't think they'll deliberately want to frustrate a customer and requesting for too much document without any fault from them, I'm not here to put blames on a party involved as a customer yoi should know that going against a businesses policy would attract some implications therefore it's in the customers best interests to avoid any act that could attract harsh punish by the business owners.
 However If a customer have done the necessary requirements and submitted every required documents by a platform for prove of identity or ownership, and is still having issues then maybe it could be that they're not performing the right task or a poor customer services in reviewing the documents therefore I agree that voicing out their faults or poor services on threat in the forum could attract their attention and help sort out that particular issue

[AsPhYiXiA]

stake scammed me also. then they offered me $50,000 to remove my negative review

[Willowbitcoin]

Update - Still in limbo. No word from any stake reps on here.