thank you guys for the support
i can 100% confirm i did not abuse or cheat rollbit in any way. all i did was sports bet. my account is fully KYC and i submitted all my docs before depositing. big scam here is that they accuse me of multi accounting after i deposit multiple times, place many bets, manage to win and finally when i want to withdraw. now they refuse to answer me and keep my money illegally for months while i have to helplessly beg them to allow me to access my own money.
i am now reaching out to everyone i know in all my groups and all my friends to see if they have any issues like this
I... honestly failed to understand this decision. You asked what to do, got informed about a mediation that Rollbit's official is ready to take and fully attend, but you seemed to won't even take this into consideration. As you're 100% sure of your case and all allegations toward you are wrong, wouldn't the best path is to accept Razer's invitation to move to their licensor? With your bulletproof case, the licensor will be ruling toward you, especially as you have nothing to hide.
I can't see how reaching to your group and friends will solve this.
my best guess is he is probably looking for other people who have similar cases like him with Rollbit, and they will file a case against Rollbit or report a complaint together to Rollbit's Licensor. but to be honest, if he has solid evidence countering Rollbit's evidence/claims, he alone could win against Rollbit it is an opportunity to disprove Rollbit and get the money he deserves it would also prove to everyone that Rollbit was lying and is trying to scam him.
I might be wrong, but far as I know, licensor handle case per user instead of a "class action", they deal with cases much like ADR handle cases: between the casino, the user, and them. And that's it. No other party being added to the equation, not even other users with same case. If they have same case, then they should raise their own complaint. I mean, the procedure of submitting a dispute to CG [their licensor] involves writing an email to their dispute line, that itself implied enough that the cases are handled one case at a time, per user.
