Coins.game CONFISCATING all my winnings (268mbtc)

[GekkeBelg]

While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

You can send your proofs to a trusted member to avoid any future problems. As it is now, it seems that you simply confiscated user funds which is not acceptaple.

To me, user bets are normal and he deserves to paid every penny.

Bad idea. It will only be a burden for that trusted member to verify the claim, not to mention they probably doesn't have a way to verify it. This is a sport-related bets, thus CasinoGuru are quite unlikely to be willing to facilitate a mediation. I've taken a peek and see that Coins is on AskGamblers.

Gekke, I am sure you already know how to raise a complaint on their platform.

Yes, already submitted a complaint.

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[BitcoinGirl.Club]

Denis Coins seems not online for last two days. I will try to PM him and ask the share some information so that we all know what happened. On the other hand GekkeBelg seemed to have problem with some other sportsbook too. Owl.Games, Buff.bet, Coinplay, BC.game and many others. Have you ever had problem with sportsbet.io, Stake etc? If I was you then I would avoid playing in sportsbook those are less recognized.

[GekkeBelg]

Denis Coins seems not online for last two days. I will try to PM him and ask the share some information so that we all know what happened. On the other hand GekkeBelg seemed to have problem with some other sportsbook too. Owl.Games, Buff.bet, Coinplay, BC.game and many others. Have you ever had problem with sportsbet.io, Stake etc? If I was you then I would avoid playing in sportsbook those are less recognized.

As I said many times before, with 95% of the sportsbooks I have zero problems. At Stake, Sportsbet.io I have had zero problems at all because they are respectable companies and treated me well (limited stakes but always paid out withdrawals neatly). If there are no problems I obviously won't open a scam topic about it so you will not realize there are actually a whole lot of sportsbooks where I have been treated perfectly. It's not like I use only the lesser known ones.

[frenchmika]

good luck i follow the thread as i start to have the same issue with them
need to wait !% days to have my ID verified ....

[AHOYBRAUSE]

Denis Coins seems not online for last two days. I will try to PM him and ask the share some information so that we all know what happened. On the other hand GekkeBelg seemed to have problem with some other sportsbook too. Owl.Games, Buff.bet, Coinplay, BC.game and many others. Have you ever had problem with sportsbet.io, Stake etc? If I was you then I would avoid playing in sportsbook those are less recognized.

As I said many times before, with 95% of the sportsbooks I have zero problems. At Stake, Sportsbet.io I have had zero problems at all because they are respectable companies and treated me well (limited stakes but always paid out withdrawals neatly). If there are no problems I obviously won't open a scam topic about it so you will not realize there are actually a whole lot of sportsbooks where I have been treated perfectly. It's not like I use only the lesser known ones.

Yeah seems like those 2, stake and sp.io, are the one that don't come up with controversial decisions like banning your account and confiscating the winnings without a real reason. There are complaints about them in the forum but most are quite sketchy to be honest.
Problematic are always these new smaller places which try to free roll players. In the past months we have seen many complaints about places like this with often ridiculous replies by their forum representatives. They always throw an accusation about the player in the room and show 0 proof or intention to even use a 3 party mediator to show the proof to.

The reply here was just as ridiculous as the above mentioned ( "manipulated the system", yeah right ), just a cold short reply, as if anybody would be satisfied by this, especially the OP.

[GekkeBelg]

The Askgamblers complaint was closed as unresolved since they did not even care to respond to Askgamblers anymore.
On CasinoGuru it's also full of complaints against Coins.game with the exact same scenario of confiscated winnings from users, who received the exact same copy/paste "reason" for their confiscation.

[Mahdirakib]

~snip~

Looks like the representative is busy, otherwise they aren't taking these complaints seriously. There are 3 complaints on Casino Guru which are waiting to get response from the casino team. Coins.game rating is already alarming on Casino Guru. However, they still have the option to reopen your complaint on Askgamblers. I'm not sure how they will act in this case, but they should provide necessary evidences about their claim to the mediator.

[holydarkness]

The Askgamblers complaint was closed as unresolved since they did not even care to respond to Askgamblers anymore: https://www.askgamblers.com/casino-complaints/coins-game-casino-taking-extremely-long-to-verify-account

[...]

Let's give this a little bit more time? From time to time a representative will reach the arbitrator to ask for a case to be reopened. Given BitcoinGirl.Club has sent Denis Coins a PM reinviting him to address this case in mode details, I'm refraining from sending another PM to avoid redundancies. I believe if they have a good faith in resolving this, they'll respond to BGC's PM.

[GekkeBelg]

The Askgamblers complaint was closed as unresolved since they did not even care to respond to Askgamblers anymore: https://www.askgamblers.com/casino-complaints/coins-game-casino-taking-extremely-long-to-verify-account

[...]

Let's give this a little bit more time? From time to time a representative will reach the arbitrator to ask for a case to be reopened. Given BitcoinGirl.Club has sent Denis Coins a PM reinviting him to address this case in mode details, I'm refraining from sending another PM to avoid redundancies. I believe if they have a good faith in resolving this, they'll respond to BGC's PM.

I will give it a bit more time, but the first signs are not good.

[Jating]

The Askgamblers complaint was closed as unresolved since they did not even care to respond to Askgamblers anymore: https://www.askgamblers.com/casino-complaints/coins-game-casino-taking-extremely-long-to-verify-account

[...]

Let's give this a little bit more time? From time to time a representative will reach the arbitrator to ask for a case to be reopened. Given BitcoinGirl.Club has sent Denis Coins a PM reinviting him to address this case in mode details, I'm refraining from sending another PM to avoid redundancies. I believe if they have a good faith in resolving this, they'll respond to BGC's PM.

I will give it a bit more time, but the first signs are not good.

I admire your patience though, you will have to wait for another 2 days according to the timer on askgamblers,



However, it seems the owner or the official representative to this forum hasn't log in for a while and it looks like for them this is already a close book.

[holydarkness]

I will give it a bit more time, but the first signs are not good.

I admire your patience though, you will have to wait for another 2 days according to the timer on askgamblers,



However, it seems the owner or the official representative to this forum hasn't log in for a while and it looks like for them this is already a close book.

That case in AskGamblers was closed before with "unresolved" as their verdict, it was reopened as per OP's request. That two days were already an "extra time". And if they really consider this a closed, I really hope they'll reconsider, because it doesn't look good on them with several questions here being unanswered and AG's thread unattended.

[suzanne5223]

GekkeBelg, after the issue with the casino in the subject is resolved I advise you to be more careful with the casino you want to use in the future since this is not the first time you'll experience almost the same issue or try to modify the strategy of gambling which I think could also be the reason why some of this casinos held your withdrawal.
Having said that, if the issue is not solved by Askgamblers after the complaint is reopened you can try CasinoGuru and also write negative feedback on TrustPilot.

[dimonstration]

The Askgamblers complaint was closed as unresolved since they did not even care to respond to Askgamblers anymore: https://www.askgamblers.com/casino-complaints/coins-game-casino-taking-extremely-long-to-verify-account

[...]

Let's give this a little bit more time? From time to time a representative will reach the arbitrator to ask for a case to be reopened. Given BitcoinGirl.Club has sent Denis Coins a PM reinviting him to address this case in mode details, I'm refraining from sending another PM to avoid redundancies. I believe if they have a good faith in resolving this, they'll respond to BGC's PM.

I will give it a bit more time, but the first signs are not good.

This is what I’m afraid to happened on your case. They decided to don’t give AF on your case after providing one sided remarks while being inactive here. I already stop playing on their casino and I will consider this case as warning for me to don’t pursue further on playing with them.

The chance for them to overturn their decision like Bc.game did is very slim since they don’t invest much time and money here to build their trust. This is the sad reality of being an online player with +balance.

[GekkeBelg]

After more than 3 weeks of waiting, there is still zero solution. Also on Casinu Guru you can read several comparable complaints with sports betting winnings confiscated, from people all over the world. My case is not alone. Whenever you win in sports, Coins.game confiscate your winnings and simply call it "fraud" even if you have not violated any specific terms. An absolute scam and I feel the need to warn others for this.
So a flag has been created and can be supported here: https://bitcointalk.org/index.php?action=trust;flag=3280

And, as a last resort I will submit my case to a Curacao lawyer who works on a no-cure-no-pay basis and had several successes in court in the past. Will keep you update about that ofcourse.

[examplens]

After more than 3 weeks of waiting, there is still zero solution. Also on Casinu Guru you can read several comparable complaints with sports betting winnings confiscated, from people all over the world.

So you didn't get any explanation from them about the final status of your case?

You have cheated our casino. Upon thorough investigation, we discovered that this user had manipulated the system, leading us to confiscate their winnings. It's important to note that if our intentions were dishonest, we could have rejected the KYC process. However, we are committed to transparency and have no intention of seizing funds from our users. While we would like to provide evidence, doing so would expose our investigative methods and potentially enable individuals to bypass our system.

I guess we can't get more information about how the user @GekkeBelg cheated the casino. There don't have to be many details even basic info, but it doesn't look as transparent as you claim. At the very least, they should give a deadline for solving this case, I assume you already know whether rejection is the final answer.

[shasan]

I do not think you have been scammed. If you have been scammed then the site would lock all of your funds. Hence I think you have broken any of their rules and that's why they have locked the winning for breaking the rules.

[Poker Player]

I just read the thread because I have seen the request for support to the flag created by GekkeBelg against the casino, and I would just like a representative of the casino to give his version before deciding. It sounds quite plausible to me, a casino that gives you all the facilities to deposit but when it comes to withdraw an important amount everything is problems. We have seen that style of behavior countless times, which is unethical to say the least if not outright scam.

I will wait for now.

[GekkeBelg]

I just read the thread because I have seen the request for support to the flag created by GekkeBelg against the casino, and I would just like a representative of the casino to give his version before deciding. It sounds quite plausible to me, a casino that gives you all the facilities to deposit but when it comes to withdraw an important amount everything is problems. We have seen that style of behavior countless times, which is unethical to say the least if not outright scam.

I will wait for now.

They will not give an explanation, that is the whole problem. Confiscation without a reason is a scam.

[Poker Player]

They will not give an explanation, that is the whole problem. Confiscation without a reason is a scam.

I understand your position but I don't think it makes much difference whether I support the flag now or next week, I just wouldn't want to rush into it. I just learned about it now. I hadn't read your thread before today. So I'm just going to wait a bit and see what other people say also.

[BitcoinGirl.Club]

After more than 3 weeks of waiting, there is still zero solution. Also on Casinu Guru you can read several comparable complaints with sports betting winnings confiscated, from people all over the world. My case is not alone. Whenever you win in sports, Coins.game confiscate your winnings and simply call it "fraud" even if you have not violated any specific terms. An absolute scam and I feel the need to warn others for this.
So a flag has been created and can be supported here: https://bitcointalk.org/index.php?action=trust;flag=3280

And, as a last resort I will submit my case to a Curacao lawyer who works on a no-cure-no-pay basis and had several successes in court in the past. Will keep you update about that ofcourse.

I am observing your case since Jan 20th after I responded to you. In the mean time one of the forum member requested me to have an investigation about you and after reading the points he made, I was interested to spend my time in it. I am in contact with some of the gambling platforms you had problems in the past. One of them already responded the inquiry I had from them. But I need a few more response before I make a report about my investigation. So, I am not going to make a conclusion yet.

However, I will request forum members not to response the flag yet. Once I have my full report then I will publish it [keeping the information hidden like, players name, sportsbook name so that it does not conflict with the legal things].

I hope I handled this post good enough that it does not go against OP or against any sportsbook who had problem with him so far.