Rollbit locked/pending withdrawals

[Beparanf]

Do you have any screenshots of the original ToS that doesn’t include Belgium on the restricted country when you register? This is your only way to redeem yourself because some casino doesn’t block the IP of restricted country which is why you need to pay attention on the ToS before you play.

I definitely agree that this can be the only recourse that OP may exercise given the circumstances surrounding his case.

ToS or Terms of Service are the given laws provided by the gambling platform in order to enforce all of their corresponding rules in a platform. It gives the player an overview on what activities are considered legal or illegal which can be prohibited by the gambling platform upon the stipulations made.

Unfortunately, majority of the ToS provided are against the player as it can be changed overtime without any given notice. Gambling platforms have the full discretion to change/add any stipulation to their advantage, provided that is NOT unreasonable enough to violate any of the laws.

In your case, OP, since Belgium (as you claimed) was recently added to the restriction list without any notice on your part, you now have the obligation to show proof to the contrary- meaning you must present a clear copy of the stipulations under their ToS that Belgium was NOT on the list when you created your account.

Always remember that when you win a significant amount in gambling, these platforms will ask more information about your identity/KYC for further proof and compliance.

Finally someone here understood my point and gives a very fair opinion about the case. Many user here usually just riding along the unfair construction of ToS that’s its becoming a norm that casino have the right to alter the rules without any notification to the players.

Stake is the only casino that I know that doing this kind of method to notify changes on ToS since you can’t play without agreeing on the changes whenever they have an update. Some people think that casino will not use the ToS against players unless they experience this issue by themselves.

Right now, We are relying on Rollbit representative to give us the define answer on the issue because the OP can access the casino freely without VPN.

[1714293119]

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[EarnOnVictor]

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

So what you’re saying is they allow me to deposit and play form a restricted country (Belgian IP) is no problem for them. But if I’m breaking their ToS like some of you say, aren’t they also breaking a law? They allow ME to deposit and play form a strict country. So they’re taking  funds from a country they restricted and are aware of it because of the geo blocks. Isn’t that illegal for them to accept those funds? Because if it is then they have to repay all my deposits (- my withdraws).

Just to clarify to some of you. I wasn’t of knowledge that Belgium was stricted like some of you claim! I’ll say it again: I made my account before the restriction, after the restriction nothing changed for me on the website itself. Withdrawals/deposits/rakeback/games/… everything was the same.

Also, want to thank everyone here for their replies and help!

Not at all, friend. I must say that I also share in your pains because I hate seeing people in this kind of situation, this is a trick, and I hate cheating with passion. Of course, what Rollbit did, if it's true is blatant cheating in all interpretations, and this is not the only means by which casinos are cheating people which is so annoying to me. I was just saying you should have been smarter than this to avoid what you are facing now.

The casino can never tell me that they do not know a Belgium IP is being used to open an account, deposit and wager, not to talk of staying longer with them until the money was made. If they were sincere, they would have even restricted the IP in the first place. That's why they are guilty as well and I do not know the court of law you would sue them to that will take it lightly with them. I believe it's a matter of collecting money under a false pretence. But the issue is that people often do not have that kind of money to pursue such a vindictive quest. Perhaps, those who were able to collect their money in this situation as you hinted in the OP threatened them with a lawsuit. If the money is worth it, you may also consider it.

Good luck!

[logfiles]

Personally I don't read TOS from time to time and  sometimes I'm not even checking emails from a casino as most of them are promotions. Well, in this case, if it's a standard procedure, OP should have already receive the email but that changes could be effective immediately and now he has to withdraw his funds.

Somewhere in this post where I highlighted in yellow, they say in case of changes in the terms of service, they will make an effort to provide a notice about the changes 14 days before the new changes take effect. So the changes are not effective "immediately"

[freedomgo]

Personally I don't read TOS from time to time and  sometimes I'm not even checking emails from a casino as most of them are promotions. Well, in this case, if it's a standard procedure, OP should have already receive the email but that changes could be effective immediately and now he has to withdraw his funds.

Somewhere in this post where I highlighted in yellow, they say in case of changes in the terms of service, they will make an effort to provide a notice about the changes 14 days before the new changes take effect. So the changes are not effective "immediately"

Well I guess we can assume that there was an email sent before any changes because it's system automated and everyone gets notified. Maybe OP had neglected it or have not read it, and it's now late before he react that his account is already compromised.

In this case, the information that we need to know is if either OP had really received an email, if so, then it's his fault on not making a timely action as Rollbit won't be held liable anymore for their corresponding action.

[o48o]

I feel sorry for you op, i imagine this would suck, and honestly i am kinda paranoid for this too. In fact it happened to me too, except my account wasn't frozen and still is not frozen in that casino. But they added my country to banned countries without noting about any changes, and i found it out only accidentally when i revisit the ToS.

In fact i have been thinking if this even legal as consumer laws all over the world should prevent something like this. I mean it seems to be common practice that we are required to accept the rules when we join, but when there are any changes to ToS we aren't even noted about that. When just common sense says that we would be required to accept new ToS before continuing.

This seems just wrong and probably won't get addressed by law makers before there's enough public outrage over it.

[bbc.reporter]

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

[Distinctin]

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

That should be the standard practice as a way to ensure or minimize the risk. However, OP did mentioned that he hit a life changing win, so his normal bets are not that huge until he hit the jackpot, now he has a problem getting it out as his account is already frozen due the issues mentioned above. If OP did not win that big, probably his journey will continue, but as a gambler, sometimes we aim for a jackpot but OP just could not comply with the KYC since his country is in the list of restricted for gambling. I think Rollbit here would win in this legal battle as OP did violate the TOS.

[3kpk3]

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

This is the best way to go about it for sure, but very few gamblers have the patience and smarts to execute this stuff before gambling seriously in any gambling site out there based on my observations.

Most gamblers usually submit their KYC only when they are compelled to do so. Op got extremely unlucky in this case while Rollbit got lucky.

[Crypt0Gore]

This is even a bigger problem than I thought, the online casino is restricting OP's country, and finding out that he is from a restricted country will give the casino a more valid reason to proceed as they want with this issue.

Its not their fault, people really need to start looking into terms and conditions, finding out if your country is supported or not, because there will surely come a day like this where you can be the next to be asked to pass KYC verification.

Someone called me stupid for passing KYC on online casinos before using, I will have to invite him yo this forum so that he can read this problem, maybe learn from it, to avoid unwanted problems is why I always pass KYC even before using online casinos, I don't follow others who only pass KYC when they are asked to.

[pinggoki]

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

It would help if there's a way that casinos could list the valid IDs that they've got because there's no way that you can never be too involved to the KYC verification of your users, they're your money maker so it's not fair that there's no list, and if they say that the list is too long since you've got to account for each country, wouldn't that be your job to do it? Sometimes there's hard labor that's involved when you're working and maintaining a casino or any job at that, it's not always paycheck and then wait for another one. There also should be a different approach and solution when it comes to the amount of money that a casino is freezing, for starters, they could benefit from putting less strict compliance for unfreezing smaller amounts of money compared to having the same iron fist treatment as unfreezing large amounts of money, less work and everyone would be happy, I think.

As much as I agree that it's the gambler's responsibility to deal with the things that they do when they're gambling but it should at the least be a bare minimum that the casino is on the side of their players helping them out resolve their issues.

[DabsPoorVersion]

This is even a bigger problem than I thought, the online casino is restricting OP's country, and finding out that he is from a restricted country will give the casino a more valid reason to proceed as they want with this issue.

Its not their fault, people really need to start looking into terms and conditions, finding out if your country is supported or not, because there will surely come a day like this where you can be the next to be asked to pass KYC verification.

Someone called me stupid for passing KYC on online casinos before using, I will have to invite him yo this forum so that he can read this problem, maybe learn from it, to avoid unwanted problems is why I always pass KYC even before using online casinos, I don't follow others who only pass KYC when they are asked to.

If you read the replies of OP from other posts, his country was recently added to the restricted list. I don't think he neglects the TOS but the update that the Rollbit has announced. If his country was included in the restricted country, he could never sign up in the very beginning.

In this scenario, the best thing to do is to consult Rollbit support and ask for possible actions to take. They are the only ones who can decide what needs to be done. There might be or might not be a chance to withdraw the winning funds but better to try it first to negotiate.

[CryptSafe]

I use Rollbit and when it comes to submitting my ID I never have any problem, if you aren't submitting yours then there will surely be a problem, it gets no simpler than this obviously.

You misunderstood his problem. The problem is not that he can´t provide an ID document. The problem
is that he has been playing from a restricted country (Belgium).

Rollbit will notice this as soon as he uploads a scan of his ID document.

From what I could decipher from OP complaints is that OP said they added Belgium to their restricted nations recently why did OP not contact them immediately for withdrawal as I believe there would be some form of soft landing for OP as the term's and conditions of service was updated newly atleast it would have been okay and considerable by the casino  to help OP make fast and easy withdrawal but delaying it to this moment after winning big may make he casino not ready to help OP out as he might be tagged cheating from a prohibited nation through VPN.
Anyways, let us wait and see how  the representative here responds to  to the casino takes up the case to the casino.

The problem is that @OP does not know that Belgium has been added to the restricted region until he hits a life-changing wins.  I believe @OP had already contacted their support and was not satisfied with the conversation reason why he is bringing his issue in this forum..

If this is the case then it means that when OP got registered with them, Belgium was not on the list of restricted countries to play or access the casino to gamble but as time went on, the casino added Belgium to their restricted countries and OP had no idea till he had won a big  game and discovered that his country is being added to the list of restricted nations. In this situation, if the casino did not send out memo, to her registered members, then they would have themselves to blame but if they did and OP ignored, I think OP would have to forfeit his winning and move on otherwise they would and should be liable to pay or allow OP withdraw his wins.

[EarnOnVictor]

Ive been a loyal Rollbit player for around +2years. I have wagered around 125k US dollars. I have never had any issues with withdrawals or deposits on the site. Yesterday I hit a big win (not going to lie it’s life changing) and now have to submit my KYC. Apperently Belgium has been added to the strict list recently. So I’m not able to submit my Belgian ID..

I never used a VPN and I always could log in and use the site without any problems. Some providers where restricted but i could use around 75% of the website.

I always loved Rollbit and the community around it, I’ve seen people with the same issues that got their withdrawal but after it their account got suspended, if that’s the only way i have to take it ofcourse..

Anyone had the same issue or knows a way to resolve this?

Please only friendly replies

Hello friend, I would like to talk majorly about the boldened word and sentence, and a few others having read some of what people had to say here. First, I believe that by the written "strict" in the first paragraph, you meant to say restrict. If that is the case, why did you still continue depositing and wagering with the casino that restricts your country or that your country restricts, whichever one it is?

Forget about the avoidance of VPN, they know, but turn a blind eye to it until the time for you to smile. This is absolutely your fault but it saddens me for people to be learning in this bitter way. See, these casinos do not care about you but your money, this is why they might be fully aware that you are using a Belgium IP and do not care about it since you are sending in money and majorly losing the money, so you are enriching them. But when it comes to the time of your big win and you file for withdrawal, the story changes. This is just a way to outsmart you guys but it's unfortunate that you always fell cheaply to it.

As it is now, you are just at their mercy, I wish you good luck. Mind you, the fact that some casinos still allow for 75% of service usage is still nonsense, it might be meant to lure you guys, and when you need the withdrawal, the story will change. Just be wise next time. Any website that does not allow you or your country 100% rights should be avoided immediately, it's not just worth it to be at the mercy of any company even with the risk you've taken on your money.

So what you’re saying is they allow me to deposit and play form a restricted country (Belgian IP) is no problem for them. But if I’m breaking their ToS like some of you say, aren’t they also breaking a law? They allow ME to deposit and play form a strict country. So they’re taking  funds from a country they restricted and are aware of it because of the geo blocks. Isn’t that illegal for them to accept those funds? Because if it is then they have to repay all my deposits (- my withdraws).

Just to clarify to some of you. I wasn’t of knowledge that Belgium was stricted like some of you claim! I’ll say it again: I made my account before the restriction, after the restriction nothing changed for me on the website itself. Withdrawals/deposits/rakeback/games/… everything was the same.

Also, want to thank everyone here for their replies and help!

You will just get disappointed on the words given by people here so instead of getting frustrated of the answer then talk about other things that not needed on your case much better if you re-direct this issue to their support or to their forum representative here which is https://bitcointalk.org/index.php?action=profile;u=3261248 this user maybe you can get more good approach on how to solve this case. But also you since you said that you didn't know that your country has been restricted maybe next time try to read those information on new casino you are playing so you can avoid getting any restriction issues. I know its stressful to encounter this problem but try since you violate their rules then I guess much better to wait on a settlement of this case.

To clearify it again, I was not new to the casino. I was already on the site before the restriction and was not notified about the change. I also didn’t notice because nothing changed for me on the site itself.

Fyi. Another user here tried connecting to rollbit with a VPN and he gets geo blocked. How is it possible he gets geo blocked but I’m not?

You just made more clarifications than your first post and you never explained then the time you started using the Rollbit service and the time the restriction on your country started. In light of the fact that you were their customer before the restriction started and were not even notified make you have an upper hand over them anywhere provided you are telling us the truth. You may begin to call them out to be accountable as it will only amount to flagrant cheating if all that you have said are indeed true.

As for the geo ban of VPN using a Belgium IP, there are possibilities, and it is possible because some IPs could be known VPNs, they could be banned immediately on detection. We can't compare it with the local Belgium IP. Secondly, Rollbit could have started enforcing the restriction on Belgium IP after a while or having read your complaints and that of many from the country, so it is possible even as you are still telling the truth.

[Slow death]

This is even a bigger problem than I thought, the online casino is restricting OP's country, and finding out that he is from a restricted country will give the casino a more valid reason to proceed as they want with this issue.

Its not their fault, people really need to start looking into terms and conditions, finding out if your country is supported or not, because there will surely come a day like this where you can be the next to be asked to pass KYC verification.

Someone called me stupid for passing KYC on online casinos before using, I will have to invite him yo this forum so that he can read this problem, maybe learn from it, to avoid unwanted problems is why I always pass KYC even before using online casinos, I don't follow others who only pass KYC when they are asked to.

If you read the replies of OP from other posts, his country was recently added to the restricted list. I don't think he neglects the TOS but the update that the Rollbit has announced. If his country was included in the restricted country, he could never sign up in the very beginning.

In this scenario, the best thing to do is to consult Rollbit support and ask for possible actions to take. They are the only ones who can decide what needs to be done. There might be or might not be a chance to withdraw the winning funds but better to try it first to negotiate.

It seems to me that OP doesn't understand how this forum works, he simply created a new thread in the gambling section instead of focusing on posting on the Rollbit thread and in case the Rollbit thread doesn't solve the problem him, then he should create a thread in the scam accusation section because only in this way will he get the attention of the Rollbit representative. As long as he only has this thread created in this section, which is not intended for people to create threads about casino complaints, but rather here to discuss gambling, then he will hardly be able to solve his problem. I had already posted this warning him about the need for him to create a thread in the scam accusation section or else he should post it in the Rollbit thread

People often don't keep up with the news about the casinos they use, they don't constantly search the internet about the casinos they use, which is why sometimes it's normal to discover that the casino is no longer paying out after a long time. who could have discovered this much sooner. in this case of op for example, regarding this issue of changing the TOS, although the casino acted very strangely by changing the TOS without prior notice to all customers, even so, op kept checking the casino's tos every day so he could have had information about this change very early and maybe he would have been able to withdraw all his money from the casino


OP, you should post your problem in their thread:

Rollbit.com | Crypto's Most Rewarding Casino 👑

and then you should create a thread in the scam section and post all the evidence you can. I know that their representative here on the forum is not active, but you need to follow common sense in this situation, creating a thread in this section will not be of much help in solving your problem. I hope you can resolve your problem. one of the serious problems of many internet companies: casinos, exchanges... and the fact that they have very slow and almost non-existent support service. Some websites sometimes take months just for support to respond to a message and in other cases, casinos that have some reputation take more than 3 weeks to respond. It's something very bad, so always be careful when choosing a casino

[Zadicar]

This is even a bigger problem than I thought, the online casino is restricting OP's country, and finding out that he is from a restricted country will give the casino a more valid reason to proceed as they want with this issue.

Its not their fault, people really need to start looking into terms and conditions, finding out if your country is supported or not, because there will surely come a day like this where you can be the next to be asked to pass KYC verification.

Someone called me stupid for passing KYC on online casinos before using, I will have to invite him yo this forum so that he can read this problem, maybe learn from it, to avoid unwanted problems is why I always pass KYC even before using online casinos, I don't follow others who only pass KYC when they are asked to.

Are you passing early just because you dont like on getting be blocked? We do know that terms and conditions are subject to change on which even if you have passed up your KYC earlier but
if you do live on a country on which they had recently restricted then chances of getting blocked would be 100% but actually this would really be that situational or would really be that depending on you.

The important thing on here most of the time is that you should really be reading up those sites terms and conditions and if ever there would be some updates or changes on which some sites
are announcing it up then it would be important that you would really be needing yourself that keep updated so that you wont be able to get shocked if those changes happens.

[khiholangkang]

I am not quite certain if this has been mentioned in this thread before, however, everyone should first test their ID for KYC confirmation before sending very big deposits on any gambling website and also confirm that people under their jurisdiction are allowed to play in this website. Having a small amount of money frozen is okay, however, having more than $10k frozen in a casino because you did not read the terms of service or you did not test your ID for KYC is partly the bettor's responsibility.

Yes so, I am very concerned about the OP for not reading the rules that are set, even though if he reads, his country ID is prohibited and he can choose another casino that allows him to gamble, I think this will be very difficult for the OP because I understand very well why Rollbit did not disburse his money, and this will go back to the generosity of the casino in cases like this, I hope the representatives of Rollbit who are on this forum can help him even with the very small possibility that the OP will get his money.

Just remember that reading the TOS is very important for a bettor, this might be a reminder and learning for those of us who like to ignore the rules and underestimate them.

[darkangel11]

In your case, OP, since Belgium (as you claimed) was recently added to the restriction list without any notice on your part, you now have the obligation to show proof to the contrary- meaning you must present a clear copy of the stipulations under their ToS that Belgium was NOT on the list when you created your account.

Can't the casino representative simply state when was it that the added Belgium to their list of restricted countries?
It's strange to demand a proof from the player since nobody makes screenshots of the ToS when making an account.
You probably have a dozen of account across different platforms. Do you have screenshots of their ToS?
If it was changed the casino should say when and if it happened after the user made his account and wasn't notified about it, he should receive his withdrawal and then his account should be closed.

[Maxkej]

In your case, OP, since Belgium (as you claimed) was recently added to the restriction list without any notice on your part, you now have the obligation to show proof to the contrary- meaning you must present a clear copy of the stipulations under their ToS that Belgium was NOT on the list when you created your account.

Can't the casino representative simply state when was it that the added Belgium to their list of restricted countries?
It's strange to demand a proof from the player since nobody makes screenshots of the ToS when making an account.
You probably have a dozen of account across different platforms. Do you have screenshots of their ToS?
If it was changed the casino should say when and if it happened after the user made his account and wasn't notified about it, he should receive his withdrawal and then his account should be closed.

After a little “investigation” by myself on Twitter (X) and Reddit. I’ve come across a user that had the same issue as I’m having now. He was playing and won a decent amount, he was playing in Spain that already was on the list of restricted areas (without knowing it like I did) because he also made the account before it was restricted and wasn’t aware it was listed for a while.

His account got banned and blocked with the withdrawal pending, he had a decent amount of followers (80k) and made a kinda aggressive tweet “shit” talking Rollbit. Razor then answered the tweet to try and fix the issue. So I send the guy a DM asking what happened and what he did. Basically he talked to razor and got his pending withdrawal. I asked him if the money was a deposit or it where profits, it where profits just like I’m having now.
After the withdrawal came thru he’s account got IP banned.

If that would be the case for me I will be happy about it. But now the question is: is it because he has some reach on X or is it because of Razor/Rollbit are people with a good heart. I don’t have that reach on Twitter.

FYI: I made screenshots of his tweets and razors response, also made screenshots of him telling me how his issues got resolved like I explained incase someone deletes the tweet.

[Maxkej]

In your case, OP, since Belgium (as you claimed) was recently added to the restriction list without any notice on your part, you now have the obligation to show proof to the contrary- meaning you must present a clear copy of the stipulations under their ToS that Belgium was NOT on the list when you created your account.

Can't the casino representative simply state when was it that the added Belgium to their list of restricted countries?
It's strange to demand a proof from the player since nobody makes screenshots of the ToS when making an account.
You probably have a dozen of account across different platforms. Do you have screenshots of their ToS?
If it was changed the casino should say when and if it happened after the user made his account and wasn't notified about it, he should receive his withdrawal and then his account should be closed.

After a little “investigation” by myself on Twitter (X) and Reddit. I’ve come across a user that had the same issue as I’m having now. He was playing and won a decent amount, he was playing in Spain that already was on the list of restricted areas (without knowing it like I did) because he also made the account before it was restricted and wasn’t aware it was listed for a while.

His account got banned and blocked with the withdrawal pending, he had a decent amount of followers (80k) and made a kinda aggressive tweet “shit” talking Rollbit. Razor then answered the tweet to try and fix the issue. So I send the guy a DM asking what happened and what he did. Basically he talked to razor and got his pending withdrawal. I asked him if the money was a deposit or it where profits, it where profits just like I’m having now.
After the withdrawal came thru he’s account got IP banned.

If that would be the case for me I will be happy about it. But now the question is: is it because he has some reach on X or is it because of Razor/Rollbit are people with a good heart. I don’t have that reach on Twitter.

FYI: I made screenshots of his tweets and razors response, also made screenshots of him telling me how his issues got resolved like I explained incase someone deletes the tweet.

RESOLVED!!!

I just was being honest and told them I wasn’t aware of it, they can check my IP log ins. Etc.

They reviewed it and send out my $27.000! They IP banned me afterwards but that OK for me.

Big love for Rollbit and their team, hope it comes back to Belgium one day ❤️

[AprilioMP]

RESOLVED!!!

I just was being honest and told them I wasn’t aware of it, they can check my IP log ins. Etc.

They reviewed it and send out my $27.000! They IP banned me afterwards but that OK for me.

Big love for Rollbit and their team, hope it comes back to Belgium one day ❤️

That's good. Your case is resolved.
One by one, everyone present on this topic tries to give their best to resolve your case even though the site is the one who can resolve it.

From this case, Rollbit again resolved the problem properly regarding locked/pending withdrawals without harming either party.
Based on the case that happened to you, accusing a big casino like Rollbit directly is not recommended if there is still a chance for it to be resolved well.

Locking this topic is better than leaving it open because it's already done.