eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

[EXGeuest]

Uh, sure. I'm on the original site. Support is still silent.

I have myself contacted their support two times; when I did some mistake or to ask question about referrals. They take some time (~24 hours, more or less) to answer but they always answer, there is no reason to worry. I hope your case will be solved asap!

For almost 24 hours, support has been ignoring. The forum has already reached 3 people with the same problem, and how many are sitting silent. This is clearly not a basic situation.

[paid2]

For almost 24 hours, support has been ignoring. The forum has already reached 3 people with the same problem, and how many are sitting silent. This is clearly not a basic situation.

Yeah I understand. I am just saying that eXch won't run away with your funds; I am not saying that the situation is not problematic at all.

If I understand well, it looks like their ETH software is blocked/congestioned because of a pending low fee transaction.
Their ETH node height is currently "N/A" btw:


This would not be the first time they have an issue with Geth, as per their note on the website:

-snip -
The Ethereum node software stack that is released as "stable" on the official site currently contains a lot of critical bugs. Random crashes, blockchain desync and even blockchain files corruption happen to our Geth instance at least 2 times per week, which makes this software extremely unstable for the production use. Geth core development team are extremely incompetent and refuse to admit or investigate such bugs while their universal solution is to resync the whole blockchain whenever their product brakes itself (example issue of an unfixed bug). [snip]

In all cases, we can't do anything else other than waiting an answer from eXch

[OrangeFren]

Some good news to the people with the ETH issues:

I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.

If any of your trades are still stuck please let me know

[slicor21]

Some good news to the people with the ETH issues:

I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.

If any of your trades are still stuck please let me know

still stuck for me. good to know that they have communication channels where they can be reached, sadly not for their non vip customers though.

[EXGeuest]

Some good news to the people with the ETH issues:

I have spoken with eXch through our own channels and they are aware of the issue, and they fixed it.

If any of your trades are still stuck please let me know

I never got the payout. The support is still silent.

[examplens]

still stuck for me. good to know that they have communication channels where they can be reached, sadly not for their non vip customers though.

I never got the payout. The support is still silent.

Did you try through SimpleX Chat (https://simplex.chat)
Link

[dkbit98]

Did you try through SimpleX Chat (https://simplex.chat)

They generally don't use Simplex chat that much, except for some developer related issues, this was explanation I received last time I contacted eXch support.
Quickest way to receive support is still with support ticker or direct writing to their email address:

support@exch.cx  

I would be patient with altcoins trading, last time it was some issues with monero, but they should add new update regarding ethereum in status page:
https://exch.cx/status

[eXch]

The recent ETH transaction congestion was resolved this morning and all the support requests made via tickets and emails were answered.

Payout congestion on the Ethereum network (affecting ETH, USDT, DAI and USDC payouts) happen often on eXch and are usually caused when somebody creates an order with a medium gas fee then the recommended network (gas) fee spikes during the deposit confirmation causing the delay in the payout confirmation and for all the subsequent orders. Ethereum is a non-UTXO-based network where a transaction can be confirmed only when the previous transactions from the same address are confirmed. If this situation will repeat too often in future, we will remove the medium fee option for the Ethereum network and enforce a minimum base fee of 20 Gwei on top of the current gas network fee. For now, to prevent your order to be stuck in a such situation, just check our Ethereum address for pending payouts at https://etherscan.io/address/0xf1da173228fcf015f43f3ea15abbb51f0d8f1123

If anybody still has issues just email us - a channel to get a guaranteed answer from us when our website's support ticket requests exceed our daily reply capacity. Due to a higher demand in our service lately, support tickets might get replied with a delay of 24 hours and we will update our ToS soon in this regards.