eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

[Taxidermista]

Could you please tell me something?

It shows "General error (ERROR_SENDING)". My guess is the LN network couldn't find a route, or you may not have enough inbound capacity. You'll have to wait for support to respond.

Yes, I thought so too but you are the first person who answers in more than 12 hours.

UPDATE: Well, everything ended up fine. A refund form came up on their page without anyone contacting me previously. I've requested the refund and I have my money back now.

This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?

[LoyceV]

Yes, I thought so too but you are the first person who answers in more than 12 hours.

It looks like you were refunded.

We use:

- our on-site support ticketing system
- email (both with and without PGP)
- SimpleX

For fast and secure assistance please use our ticketing system as it's monitored and attended by all of our team members. Your communications will be encrypted by our own TLS certificate on our HTTP server without any intermediary third-party servers (such as Cloudflare), since all the frontend servers belong fully to us and operate strictly on bare metal hardware that will be automatically considered compromised by a state-level attacker in case there is a single unexpected reboot to happen.

Email without PGP is also a fast option which is also attended by various people but less secure.

Email with PGP is a slower option, since the PGP key is only possessed by the core admin/founder.

SimpleX is only attended by the core admin who is not always online and doesn't have it installed on a mobile device (which might change later).

[Taxidermista]

Yes, I thought so too but you are the first person who answers in more than 12 hours.

It looks like you were refunded.

We use:

- our on-site support ticketing system
- email (both with and without PGP)
- SimpleX

For fast and secure assistance please use our ticketing system as it's monitored and attended by all of our team members. Your communications will be encrypted by our own TLS certificate on our HTTP server without any intermediary third-party servers (such as Cloudflare), since all the frontend servers belong fully to us and operate strictly on bare metal hardware that will be automatically considered compromised by a state-level attacker in case there is a single unexpected reboot to happen.

Email without PGP is also a fast option which is also attended by various people but less secure.

Email with PGP is a slower option, since the PGP key is only possessed by the core admin/founder.

SimpleX is only attended by the core admin who is not always online and doesn't have it installed on a mobile device (which might change later).

Yes, thank you, everything ended up fine. A refund form came up on their page without anyone contacting me previously. I've requested the refund and I have my money back now.

This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?

[LoyceV]

This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?

There are ways to increase inbound capacity, but that fits better in The Lightning Network FAQ.

[bitmover]

This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?

There are ways to increase inbound capacity, but that fits better in The Lightning Network FAQ.

I think he is asking how to know his inbound capacity and if he will exceed it before sending.

It depends on your wallet how to find your inbound capacity

Take a look here
https://bitcointalk.org/index.php?topic=5259973.0

[Taxidermista]

This *inbound* thing is exasperating. How can you prevent this from happening before doing the actual transaction?

There are ways to increase inbound capacity, but that fits better in The Lightning Network FAQ.

I think he is asking how to know his inbound capacity and if he will exceed it before sending.

It depends on your wallet how to find your inbound capacity

Take a look here
https://bitcointalk.org/index.php?topic=5259973.0

Yes, that's right. According to this guide Electrum shows you the available capacity to receive funds. I'm using Coinos and it seems there is no clue about that value.

[bitmover]

Yes, that's right. According to this guide Electrum shows you the available capacity to receive funds. I'm using Coinos and it seems there is no clue about that value.

I don't know coinos. I use Aqua for lightning.

Lightning is still confused in my opinion.

There are some easy to use implementations such as Aqua and Phoenix, but I wouldn't risk a lot of money in any of those.

Wallets implementations are very different from each other and each of them has a different UI... easy to make a mistake imo.

[dkbit98]

Can't express my gratitude for this beauty.

Nice looking, but you forgot to post screenshot of your metal seed words in public  

I had a problem with a swap XMR>BTCLN (order #xxxx341bcb9) and haven't got my coins, I've asked for help hours ago in your chat without any answer. I've opened a support ticket too (xxxx53f1afb56c) and I'm still waiting for an answer. Could you please tell me something? Thank you!

Glad to see your issue was resolved.
From my experience guy from eXch are not the quickest in answering support tickers, but they eventually reply to everyone.
I am hearing more and more complains from people about lightning network, and it's even more complicated for any businesses  

[apogio]

Nice looking, but you forgot to post screenshot of your metal seed words in public  

The first word starts with an E.
The second word starts with an X.
The third word starts with a C.
The fourth word starts with an H.
The fifth word st... Hang on, did you spot the pattern? EXCH for the win!

[eXch]

We find it rather funny how IRS asks us to not post their formal requests on Bitcointalk while harassing people who they have reach to IRL. They must be thinking they can abuse their power and expect people to remain silent. We simply know that the only reason behind them being so kind in their formal email requests to us is our physical unreachability, otherwise our families would be stalked and our personal lifes put in danger already. Some law enforcement agencies don't care about basic human rights thus we have zero tolerance for their shady methods and practices.

twitter/zachxbt/status/1776282328572072137

[BlackHatCoiner]

Why does the IRS ask you to provide data that you don't collect?

[examplens]

We find it rather funny how IRS asks us to not post their formal requests on Bitcointalk while harassing people who they have reach to IRL. They must be thinking they can abuse their power and expect people to remain silent. We simply know that the only reason behind them being so kind in their formal email requests to us is our physical unreachability, otherwise our families would be stalked and our personal lifes put in danger already. Some law enforcement agencies don't care about basic human rights thus we have zero tolerance for their shady methods and practices.

This made my day. Justin got a little carried away with his demands.
Now we have confirmed that the IRS still monitors the discussions on this forum.

Why does the IRS ask you to provide data that you don't collect?

They expect that the statement that exch does not collect data is only declarative. I guess they conclude that according to themselves and their habits.

[logfiles]

We find it rather funny how IRS asks us to not post their formal requests on Bitcointalk while harassing people who they have reach to IRL. They must be thinking they can abuse their power and expect people to remain silent. We simply know that the only reason behind them being so kind in their formal email requests to us is our physical unreachability, otherwise our families would be stalked and our personal lifes put in danger already. Some law enforcement agencies don't care about basic human rights thus we have zero tolerance for their shady methods and practices.

At this rate, I am pretty sure they might end up writing to the forum administrators to try any reveal any information about, or perhaps they have tried already 
After the ban of bitcoin mixers, I just hope the admin doesn't end up banning all services that are privacy-oriented in this forum. The situation is bad already. This is an ongoing war.

[examplens]

At this rate, I am pretty sure they might end up writing to the forum administrators to try any reveal any information about, or perhaps they have tried already 
After the ban of bitcoin mixers, I just hope the admin doesn't end up banning all services that are privacy-oriented in this forum. The situation is bad already. This is an ongoing war.

When you write something like this, you have to emphasize that you are being sarcastic, someone with power could seriously commit to such suggestions.

[icopress]

It's quite ironic that someone with power makes a reference to Bitcointalk. 

[PX-Z]

At this rate, I am pretty sure they might end up writing to the forum administrators to try any reveal any information about, or perhaps they have tried already 

I read somewhere before of theymos' posts regarding of his thoughts if US authority asked about the details of someone (account) due to legal things. Well, he will willingly follow it since the forum is based in US and has its jurisdictions. So it's really possible.

[paid2]

At this rate, I am pretty sure they might end up writing to the forum administrators to try any reveal any information about, or perhaps they have tried already 

I read somewhere before of theymos' posts regarding of his thoughts if US authority asked about the details of someone (account) due to legal things. Well, he will willingly follow it since the forum is based in US and has its jurisdictions. So it's really possible.

I'm pretty sure that eXch's OPSEC is good, and probably one of the best managed out there.

[karusell22]

i have some issue on an ongoing order.


i have sent an amount of XMR and the status still remains " awaiting input " i cant double check as my wallet provider doesnt save private tx to proove it was sent. so i ask you to help me by checking if it arrived on your end or provide me the view key of the deposit adress so i can check where the problem is exactly

my order id is xxxxxxxxdf7ee


thank you

[bitmover]

i have some issue on an ongoing order.


i have sent an amount of XMR and the status still remains " awaiting input " i cant double check as my wallet provider doesnt save private tx to proove it was sent. so i ask you to help me by checking if it arrived on your end or provide me the view key of the deposit adress so i can check where the problem is exactly

my order id is xxxxxxxxdf7ee


thank you

 you will get faster response using the support ticket
https://exch.cx/support

Explain your situation there, this is recommended by exch.cx

[examplens]

i have sent an amount of XMR and the status still remains " awaiting input " i cant double check as my wallet provider doesnt save private tx to proove it was sent. so i ask you to help me by checking if it arrived on your end or provide me the view key of the deposit adress so i can check where the problem is exactly

Which wallet do you use? It seems a bit strange that you can't get a TX ID from it. If you still have the status "awaiting input", it means that exch did not recognize the transaction, that is, what you sent is still in the domain of your wallet or you sent it to the wrong address
I'm not sure what you expect here, you won't get any private key for sure.