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[tbct_mt2]

I highly agree with your point! There're always going to be those type of people who will try to abuse the system and no one can change those type of people as such type of deceiving is implemented in their sub-conscious mind and that's why it's almost impossible to change them. However, it's always better to have some type of system to stop such type of frauds.

Low amount players who aren't frauds but can't afford to deposit high amount of money will at least take some benefits as the later ones, the frauds will always try to do something to disrupt the system and that can't be changed.

If you can show them that your platform is good, secured, and have different layers against fraud, cheat, those people will recognize this big fact and risk for their fraudulent and cheating activities. Then they will choose an easier way for them, don't fraud, don't cheat, don't abuse at your platform, because they know well that they will fail. Moreover, they can have issues with their accounts and lose money too after their accounts were terminated by your platform.

I agree that there is no absolute solution of preventing and blocking cheaters and scammers. They always figure out many ways to exploit a platform or a program, but they have small chance of success if your platform is solid.

[Ludmilla_rose1995]

Our focus has always been on balancing sustainability and user experience while ensuring that GLX retains real value rather than being something that can be farmed and dumped. Every platform operates differently, and there’s no single approach that will make 100% of players happy.

The requirement isn’t about making things difficult for the sake of it, but about preventing exploitation and ensuring long-term rewards remain meaningful. If it were too easy to mine GLX, we’d run into the same problems that have caused other casino tokens to lose their value over time. That being said, we always welcome constructive feedback, and we’re constantly evaluating ways to refine the system without jeopardizing its integrity.

At the end of the day, time will tell, and we’re committed to building something that’s both sustainable and rewarding for players who engage with the platform.

It's interesting to hear that you have a long-term plan for the GLX token that you are developing!

because there are many gambling tokens out there that end up as trash because there is no seriousness from the developers like the token that was once issued by freebitco.in

If you are planning to make the circulation of GLX tokens reach billions, then burning them periodically to balance the price is the best way, GLX tokens will definitely have real and stable value in the future, I believe you are all a professional team.

[Alone055]

As for Galactix, I like that they pay attention to even minor cases .. not long ago I contacted Galactix with a problem the material size of which was only 6 dollars and it was resolved very quickly.

That's what matters at the end of the day. I mean, systems, bonuses, promotions, and all sorts of things will come and go in a platform, but if the customer service is top-notch, the platform will stay afloat for as long as they can maintain that. Customer service is a part of any platform that either makes or breaks it, which means that if your customers are satisfied, you will go long, but if it's the other way around, they will probably look for alternatives, and that's not a good thing for any business.

I've seen a lot of casinos that are well-designed, with excellent game variety, and even good partnerships in different industries, but they keep losing customers due to their reputation for not having very good customer support, and as a customer, I would surely not be willing to use a platform again if I go to them with a problem and it isn't solved conveniently.

[nelson4lov]

Our focus has always been on balancing sustainability and user experience while ensuring that GLX retains real value rather than being something that can be farmed and dumped. Every platform operates differently, and there’s no single approach that will make 100% of players happy.

~Snipped

Agreed. There is no right way that have proven to make 100% of players happy. Perfection is an illusion. Imo, as long as the long time players and core supporters of Galactix gets to eats a piece of the pie, I think that should be good.

On the issue of excessive dumpings from mining rewards, that's a lot harder to design in reality. One thing that might help is integrating GLX in the casino and building more utilities into it. The question — why would I hold mined GLX tokens?  Needs to be answered.

Off topic but does Galactix have plans to launch a sportsbetting division?

[Shishir99]

I think Shishir99 is talking about BC. But in this particular case, I think the problem is that the size of the support team probably doesn't match their traffic. Also, judging by the number of requests and the traffic ratio, their indicator is significantly below average compared to other casinos (that is, this is a good sign).

You are right. I was talking about BC. I can see that you and I agree to the point that their support size is not enough to handle all the customers, which affects their support quality. In most scam accusation cases, we see a common complaint that the support is terrible. They do not read what customers say. They just read a few lines and then send a pre-generated text to the customers.

When a company grows, they have to increase the number of employees to maintain good quality support. BC spending millions of dollars in marketing. But why not spend some money on hiring more support people?

[Text]

It’s frustrating to see big brands spend years building a solid reputation, only to let it slip because they neglect support. Players remember when they get bad service, and no amount of promotions or flashy features can make up for that.

We’re definitely aware of how important this is, and as Galactix grows, we know we have to scale support the right way to keep the quality high. It’s not just about answering questions quickly—it’s about making sure players feel heard and actually helped.

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

I’ve also encountered some bad experiences. I’ve seen cases where support just sends generic responses without actually addressing concerns and that’s one of the most frustrating things as a user. For me support is the backbone of a platform’s reputation because if a user feels ignored or frustrated when they need help it can seriously damage their trust.

I also handle support at work so I understand the challenge of scaling it properly as a platform grows. But investing in good support is necessary to keep players engaged in the long run.

[Abbatty]

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I just take out my time and engage in this free game by this team, and surprisingly it 2 days already since this free opportunity to win cash is posted and there are still free slot available. It’s free and it won’t cast an harm to try to win.

[nelson4lov]

~Snipped

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

I think my all time worse experience is when a casino support doesn't offer any tangible help or support which is literally opposite of what they are for — providing support. If a user opens a support ticket, more often than not, there's an issue that needs fixing and if the support isn't helpful then that defies the purpose.  And if support can't resolve it and needs to escalate it, that should be the next move rather than closing tickets and try to evade further dialogue.

That's one way to drive me out of using a platform.

[babygun]

~Snipped

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

I think my all time worse experience is when a casino support doesn't offer any tangible help or support which is literally opposite of what they are for — providing support. If a user opens a support ticket, more often than not, there's an issue that needs fixing and if the support isn't helpful then that defies the purpose.  And if support can't resolve it and needs to escalate it, that should be the next move rather than closing tickets and try to evade further dialogue.

That's one way to drive me out of using a platform.

In the beginning I didn't really value live support on a casino, but it is so important especially when you are having issues. Important is that the support needs to be correct, I have had it some times that the first support guy said something different than the the second guy. I also hate it, when they just say that they are looking into your issue but that you never get any real feedback back.

[nelson4lov]

~Snipped

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

I think my all time worse experience is when a casino support doesn't offer any tangible help or support which is literally opposite of what they are for — providing support. If a user opens a support ticket, more often than not, there's an issue that needs fixing and if the support isn't helpful then that defies the purpose.  And if support can't resolve it and needs to escalate it, that should be the next move rather than closing tickets and try to evade further dialogue.

That's one way to drive me out of using a platform.

In the beginning I didn't really value live support on a casino, but it is so important especially when you are having issues. Important is that the support needs to be correct, I have had it some times that the first support guy said something different than the the second guy. I also hate it, when they just say that they are looking into your issue but that you never get any real feedback back.

This.

That is exactly my point. In an ideal world, there won't be any issues. But we don't live in an ideal world so there's bound to be issues which is why customer support exists at casino. That's why it's really frustrating for me (and I'm sure other casino users) when casino support offers little to no resolution.

Very frustrating experience. Tbh, when/if it eventually gets resolved, I'm running away from that platform.

But if casino support is helpful, you have me as a user for life (except they later rug or shutdown).

[khaled0111]

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

This isn’t about my worst experience, but more about what I don’t like about customer support at some casinos. What bothers me is the lack of 24/7 support or being kept waiting for too long, even when it’s clear that there aren’t many users in the queue. Some casinos don’t even offer live support for visitors so you have to create an account and log in to be able to reach a support agent. Fotunately, this is not the case with Galactix.io

Another thing I don’t like is having dealing with incompetent agents who don’t understand how their platform works and, as a result, can’t provide proper assistance. Sometimes, they even offer advice that contradicts their ToS.

[Text]

This isn’t about my worst experience, but more about what I don’t like about customer support at some casinos. What bothers me is the lack of 24/7 support or being kept waiting for too long, even when it’s clear that there aren’t many users in the queue. Some casinos don’t even offer live support for visitors so you have to create an account and log in to be able to reach a support agent. Fotunately, this is not the case with Galactix.io

Another thing I don’t like is having dealing with incompetent agents who don’t understand how their platform works and, as a result, can’t provide proper assistance. Sometimes, they even offer advice that contradicts their ToS.

I agree long wait times and limited support hours is really frustrating especially when you need quick assistance. The requirement to create an account just to access support is another unnecessary hurdle. Unaware agents of the knowledeg base are the worst, there’s nothing more frustrating than getting incorrect information. It makes you wonder if they even train their support staff properly. Good customer support can make all the difference in the overall experience.

[Pablo-wood]

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

Fake welcome bonuses. I know a casino who used fake welcome bonus to lure gamblers to their site and at the end , after their users have  made their first deposit which is part of the ToS to access this bonus, the bonus  still remains locked. The gambler will only see the bonus but can't use them and after a while it vanishes.


Another is fake promotions. They do so much publicity on big bonuses. When you see this offers, everything in you will be so enticed.  You could go any length to ensure the conditions for this bonuses are meet and at the end of the day they make it so impossible to cash out.

[Pumared]

This isn’t about my worst experience, but more about what I don’t like about customer support at some casinos. What bothers me is the lack of 24/7 support or being kept waiting for too long, even when it’s clear that there aren’t many users in the queue. Some casinos don’t even offer live support for visitors so you have to create an account and log in to be able to reach a support agent. Fotunately, this is not the case with Galactix.io

Another thing I don’t like is having dealing with incompetent agents who don’t understand how their platform works and, as a result, can’t provide proper assistance. Sometimes, they even offer advice that contradicts their ToS.

I agree long wait times and limited support hours is really frustrating especially when you need quick assistance. The requirement to create an account just to access support is another unnecessary hurdle. Unaware agents of the knowledeg base are the worst, there’s nothing more frustrating than getting incorrect information. It makes you wonder if they even train their support staff properly. Good customer support can make all the difference in the overall experience.

A good solution would be to use an AI agent to support users and at the same time train support staff. This solution has worked well in some companies where I provide services. So it is interesting to think about making things easier for both the user and the employee.

[Abbatty]

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

Fake welcome bonuses. I know a casino who used fake welcome bonus to lure gamblers to their site and at the end , even their users have  made their first deposit which is part of the ToS to access this bonus, the bonus  still remains locked. The gambler will only see the bonus but can't use them and after a while it vanishes.


Another is fake promotions. They do so much publicity on big bonuses. When you see this offers, everything in you will be so enticed.  You could go any length to ensure the conditions for this bonuses are meet and at the end of the day they make it so impossible to cash out.

I have had a such experience in a local casino, huge bonus was promised on your first deposit and when you made deposit the bonus will be sent to hour account but when I wanted to use it takes me back to the home page. I thought it was account that was having issues then I asked my sibling to open an account with same casino and it same thing. There are lot of casinos who offer fake welcome bonus, bonuses you won’t be able to use.

[Text]

A good solution would be to use an AI agent to support users and at the same time train support staff. This solution has worked well in some companies where I provide services. So it is interesting to think about making things easier for both the user and the employee.

Yeah great point. AI support can help bridge the gap by providing instant responses and guiding users through common issues and using this approach to assist and train support staff in real-time could improve overall service quality. It can make things smoother for both users and employees when done right so it still better to have a hybrid approach for me.

[khaled0111]

A good solution would be to use an AI agent to support users and at the same time train support staff. This solution has worked well in some companies where I provide services. So it is interesting to think about making things easier for both the user and the employee.

I don’t know if you’ve noticed, but Galactix.io utilizes AI-powered customer support (Galactix Bot). They also provide detailed guides that answer basic questions and explain some casino features, such as withdrawals and the GLX token.

This helps users get fast support and quick answers to common questions. However, personally, I prefer talking to a real agent. So, I asked the Galactix Bot if I could speak with a real agent, and it responded that someone would get back to me in a few hours.

[SamReomo]

I agree that there is no absolute solution of preventing and blocking cheaters and scammers. They always figure out many ways to exploit a platform or a program, but they have small chance of success if your platform is solid.

Yes, as long as a platform is strong with multiple layers of security then it's not easy to cheat in such platform. These days AI could be also useful to prevent such cheaters and many programmers are playing with AI agents to get better level of things. Personally, I'm not sure how those AI agents works but those can be useful to prevent cheating, and there's chance that in future they might work as army to prevent cheating.

[Doan9269]

A good solution would be to use an AI agent to support users and at the same time train support staff. This solution has worked well in some companies where I provide services. So it is interesting to think about making things easier for both the user and the employee.

Yeah great point. AI support can help bridge the gap by providing instant responses and guiding users through common issues and using this approach to assist and train support staff in real-time could improve overall service quality. It can make things smoother for both users and employees when done right so it still better to have a hybrid approach for me.

I will buy on this idea only if we are taking into consideration the use of both the AI and libe customer support service, from my recent experience with some gambling platforms, they will at the first stage subject you to the AI bot to respond on your request and if all the available options have been exhausted and you not yet satisfied with what they have given, then you may be transferred to an online customer support service, who will from there take up the situation and address it properly, ask the necessary information needed and direct to the appropriate backend, this kind of conditions is mostly applied to situations whereby the gambling platform is having a lot of request for their support and they can only combine the bot and service agent together to make their response easier and faster.

[Pumared]

A good solution would be to use an AI agent to support users and at the same time train support staff. This solution has worked well in some companies where I provide services. So it is interesting to think about making things easier for both the user and the employee.

I don’t know if you’ve noticed, but Galactix.io utilizes AI-powered customer support (Galactix Bot). They also provide detailed guides that answer basic questions and explain some casino features, such as withdrawals and the GLX token.

This helps users get fast support and quick answers to common questions. However, personally, I prefer talking to a real agent. So, I asked the Galactix Bot if I could speak with a real agent, and it responded that someone would get back to me in a few hours.

In the case I mentioned, they are more robust agents. In the case of the bot they have today, I still have an account with them, the bot is more of an introduction to support. AIs of this type tend to be just the guide, where the problem will be solved in support.

What I mentioned, and with the bots I work with, are different, being the other way around. The bot that should solve the problem, only as a last resort should it be directed to support.