🔵1win | Crypto Casino & Sportsbook | Win the Lamborghini with 1st deposit 🔵

[xLays]

@Ricardo11, why does your 1win UI look different from what I see on my mobile? Are you using different version of app or maybe desktop mode? Look compare @Leahized screenshot and your uploaded image.
Also, I still don’t see wheel spin from daily login on my account. Is this feature only available in certain regions or for specific account levels?
Up to now I still don't know because I still cannot contact real support. I only receive replies from automated chat AI. Is there another way to reach live agent? If that email how long does it usually take before someone from support responds manually?

[Potato Chips]

Also, I still don’t see wheel spin from daily login on my account. Is this feature only available in certain regions or for specific account levels?
Up to now I still don't know because I still cannot contact real support. I only receive replies from automated chat AI. Is there another way to reach live agent? If that email how long does it usually take before someone from support responds manually?

The live chat works, but you have to play around with the categories as it tries to see if it can solve your problem with pre-generated content. Ideally, choose options that best suit your problem.

For instance, you can try to select Casino and then select Other in order to be queued for a live agent.

[batang_bitcoin]

@Ricardo11, why does your 1win UI look different from what I see on my mobile? Are you using different version of app or maybe desktop mode? Look compare @Leahized screenshot and your uploaded image.

I haven't used the mobile version but usually they do have the other toggle options for us to use, maybe there's one in you and see if it's also going to work in your mobile. I guess that even if there are some restrictions depending on the geolocation, it's possible to toggle with that option for the theme to be changed.

[Leahized]

I haven't used the mobile version but usually they do have the other toggle options for us to use, maybe there's one in you and see if it's also going to work in your mobile. I guess that even if there are some restrictions depending on the geolocation, it's possible to toggle with that option for the theme to be changed.

I don't know what the toggle option is called. But what do you mean, it is possible to change the theme through it? I am using both mobile app and web version. There theme is the same, no changes (as I have given the picture). But change everything in his account theme and navigation option. So I think he is in the wrong place. And I think he already realizes that.

[tbterryboy]

The live chat works, but you have to play around with the categories as it tries to see if it can solve your problem with pre-generated content. Ideally, choose options that best suit your problem.

For instance, you can try to select Casino and then select Other in order to be queued for a live agent.

Which is reasonable considering there are a lot of people who will ask simple questions like "where is X feature I couldn't find it" and having a real person answering that would be futile and waste of resources and some AI chatbot could answer that if it's good enough.

Only when you face serious trouble like having trouble with withdrawing or not credit the correct amount etc etc hose real money problems are the only reasons where a live chat support would be needed, and if you insist, eventually you do get them, they are there.

[Cryptmuster]

Sometimes there is a delay from the side of casinos. It is quite common specially when casino is running multiple contests. Usually instead of going back and forth with casino for different contest/other payments, the point of contact ( in most cases, CM) gather the list of all winners and submit it to the casino on a  weekly/biweekly/monthly basis, thus you feel delays. I am only talking from my experience of hosting contests, different managers handle things differently.
One thing is sure that you don't have to worry about anything when it comes to Royse. You will soon receive a PM with a voucher code which will give your raw cash. You can cash out anytime with just 1x wagering.

It would be great if the code was sent via private message. I had no doubt everything would be fine, but I see that the promotions are ongoing and there are quite a lot of them, so I understand how difficult it is to manage everything. 1x is excellent wagering conditions, I've probably never encountered more accommodating ones at any casino.

[batang_bitcoin]

Don't miss it out that the dota 2 team of 1win is participating another tournament which is the DreamLeague Season 3 for division 2. And they're now waiting in the upper bracket finals that will be against Nigma Galaxy which is a known team. They have the chance against them, and they didn't went through any qualifiers for this tournament because they were invited and aside from the prize pot, whoever wins the grand finals will be qualified to the season 28's main event.

[Shinpako09]

The live chat works, but you have to play around with the categories as it tries to see if it can solve your problem with pre-generated content. Ideally, choose options that best suit your problem.

For instance, you can try to select Casino and then select Other in order to be queued for a live agent.

Which is reasonable considering there are a lot of people who will ask simple questions like "where is X feature I couldn't find it" and having a real person answering that would be futile and waste of resources and some AI chatbot could answer that if it's good enough.

Only when you face serious trouble like having trouble with withdrawing or not credit the correct amount etc etc hose real money problems are the only reasons where a live chat support would be needed, and if you insist, eventually you do get them, they are there.

That’s the problem, there will always be people who are used to spoon-feeding, and we can’t avoid that kind of situation. Whether the question is important or not, or a waste of resources or not, live support is still crucial and feedback matters. But yeah, for questions like that, AI can handle them. Have you tried reaching out to support? How was the response and response time compared to other known casinos here in the forum?