🔵1win | Crypto Casino & Sportsbook | Win the Lamborghini with 1st deposit 🔵

[Mate2237]

Hey, I've DMed you with my email yesterday, with deposit/withdraw amount, but it seems I didn't get message from you, why?
I texted 1win team directly many times, but got no answer for 3/4 days, it isn't normal situation.

Yes and I forwarded everything you sent to me to them, and in reply this is what they said, please follow up the instruction.

"For questions about the account, user needs to contact our email address: security@1win.social, indicating the account details (account ID or Email) and the reason for contacting. Relevant team will answer, providing more clarification."

You are to contact their email address showing above with all the necessary details above and the reason.

[robelneo]

Hey, I've DMed you with my email yesterday, with deposit/withdraw amount, but it seems I didn't get message from you, why?
I texted 1win team directly many times, but got no answer for 3/4 days, it isn't normal situation.

Yes and I forwarded everything you sent to me to them, and in reply this is what they said, please follow up the instruction.

"For questions about the account, user needs to contact our email address: security@1win.social, indicating the account details (account ID or Email) and the reason for contacting. Relevant team will answer, providing more clarification."

You are to contact their email address showing above with all the necessary details above and the reason.

It's good that TrovaldMay did not open a complaint right away in the scam section and preferred to let the team know about his issue. Thank you for trusting the team with your issue.
I'm sure that all the other past issues will be resolved; we're looking forward to the update on this issue.

[darxiaomi]

Hi guys, i request a little withdraw  and i was asked to go trought KYC.

And i not gonna do the KYC. I want my money back. Im not gonna do a KYC for such a litle money. Since that im not gonna wear anymore the signature from them, is a shame to see a casino requesting KYC for little money.

I like a lot of functions they have but with this for me is a goodbye.

[xLays]

Hi guys, i request a little withdraw  and i was asked to go trought KYC.

And i not gonna do the KYC. I want my money back. Im not gonna do a KYC for such a litle money. Since that im not gonna wear anymore the signature from them, is a shame to see a casino requesting KYC for little money.

I like a lot of functions they have but with this for me is a goodbye.

It happened to me as well and I had no choice but to complete the KYC as I really want to withdraw my funds ASAP. I hope someone here can help you with this issue.

Anyway, I just want to ask something to those who also won from games and rounds football prediction contest. I already PM’d Royse about it and he told me it’s because new team is now handling the promotions on bitcointalk. I just want to check if anyone here has received their prizes from the contest in games and rounds. Have they still not been distributed until now? Mine has been pending for about three weeks already.

[darxiaomi]

It happened to me as well and I had no choice but to complete the KYC as I really want to withdraw my funds ASAP. I hope someone here can help you with this issue.

Anyway, I just want to ask something to those who also won from games and rounds football prediction contest. I already PM’d Royse about it and he told me it’s because new team is now handling the promotions on bitcointalk. I just want to check if anyone here has received their prizes from the contest in games and rounds. Have they still not been distributed until now? Mine has been pending for about three weeks already.

Im not gonna let it pass, i know a site can ask for a KYC when the ammount is big but this is not the case and i know they are gonna hide behind the shit "its in the 10.3 bla bla bla", but that is bullshit.

I was just trying the site and seeing how good or bad it is.

I dont know about the related games and rounds, but im not gonna take part of them anymore.

Seems like the representative of 1win doesnt show here.

[TrovaldMay]

Well basically, I've sent ANOTHER mail to official 1win team, but I'm waiting 4th day for the explanations why I was banned after the PASSED KYC.
If I don't get an answer from 1win team i'll simply create a scam thread on this forum, because I can't wait forever.

Hey, I've DMed you with my email yesterday, with deposit/withdraw amount, but it seems I didn't get message from you, why?
I texted 1win team directly many times, but got no answer for 3/4 days, it isn't normal situation.

Yes and I forwarded everything you sent to me to them, and in reply this is what they said, please follow up the instruction.

"For questions about the account, user needs to contact our email address: security@1win.social, indicating the account details (account ID or Email) and the reason for contacting. Relevant team will answer, providing more clarification."

You are to contact their email address showing above with all the necessary details above and the reason.

It's good that TrovaldMay did not open a complaint right away in the scam section and preferred to let the team know about his issue. Thank you for trusting the team with your issue.
I'm sure that all the other past issues will be resolved; we're looking forward to the update on this issue.

[batang_bitcoin]

The first day of the 1win dota 2 team went against Team Spirit, the 2-time TI dota 2 champions. 1win got a bad start for the 1st of the dream league s27. This is okay, other teams have lost too but they have to win with their match up tomorrow. There is no schedule yet but going with the 2-time TI champs, that's some sort of expected outcome. But this is a good learning experience for the team.

[robelneo]

Well basically, I've sent ANOTHER mail to official 1win team, but I'm waiting 4th day for the explanations why I was banned after the PASSED KYC.
If I don't get an answer from 1win team i'll simply create a scam thread on this forum, because I can't wait forever.

Since you've sent them all the relevant information, we'll have to wait for their response. Please be patient for a couple of days, and sending them another email is a good option. This is just a recommendation, of course.
I hope your issue is resolved as soon as possible. I know the feeling of waiting for a response on issues you want resolved.

[speeder]

Well basically, I've sent ANOTHER mail to official 1win team, but I'm waiting 4th day for the explanations why I was banned after the PASSED KYC.
If I don't get an answer from 1win team i'll simply create a scam thread on this forum, because I can't wait forever.

Since you've sent them all the relevant information, we'll have to wait for their response. Please be patient for a couple of days, and sending them another email is a good option. This is just a recommendation, of course.
I hope your issue is resolved as soon as possible. I know the feeling of waiting for a response on issues you want resolved.

I can see how frustrating it can be when you are not allowed to proceed after doing the KYC, and everything you needed to give has been submitted. Here one needs to be patient but that is not easy. It is a good idea to send follow-up emails, as once your case remains in their support system. Internal reviews, verification checks allow more time to evaluate the responses, and it is possible to save the premature escalations by giving them an extra few days. When no reply comes even after several tries, then it is quite natural to resort to increasing awareness on the forum. Hopefully then 1win will fix the problem and you are allowed to play without any further inconvenience.

[Agbe]

The first day of the 1win dota 2 team went against Team Spirit, the 2-time TI dota 2 champions. 1win got a bad start for the 1st of the dream league s27. This is okay, other teams have lost too but they have to win with their match up tomorrow. There is no schedule yet but going with the 2-time TI champs, that's some sort of expected outcome. But this is a good learning experience for the team.

I am Interested to follow up this league, please can you drop the link where I can follow it up. 1win Casino is participating in football game will be interested to watch. It will be nice for Casinos to organize and participate matches like because it will attract gamblers to their site.

[Taskford]

The first day of the 1win dota 2 team went against Team Spirit, the 2-time TI dota 2 champions. 1win got a bad start for the 1st of the dream league s27. This is okay, other teams have lost too but they have to win with their match up tomorrow. There is no schedule yet but going with the 2-time TI champs, that's some sort of expected outcome. But this is a good learning experience for the team.

I am Interested to follow up this league, please can you drop the link where I can follow it up. 1win Casino is participating in football game will be interested to watch. It will be nice for Casinos to organize and participate matches like because it will attract gamblers to their site.

I saw this site https://liquipedia.net/dota2/DreamLeague/27  they have the details about that league shared by @batang_bitcoin. Also here is the schedule https://rdy.gg/en/dota2/tournaments/597

Its interesting to see them being active on Dota2 pro scene and for sure that they will be followed by their bettors which also love watching dota 2 tournaments. So far I don't know if there are other casino do this, but its good that they are trying to expand on Esports scene.

[xLays]

To Royse, just a little advice. I’m not sure how many 1win contests have already been announced and finished, but until now they still haven’t been paid or settled (prizes not yet distributed). Maybe Royse should pause or stop creating new contests for now and let the finished ones get settled first. After that, Royse can start making new contests again. This is just friendly advice, and it’s up to Royse whether he want to follow it. This is what I think would be the best thing to do. Because it is possible that if too many prize distributions remain unsettled, it might cause problems or confusion.

[hd49728]

To Royse, just a little advice. I’m not sure how many 1win contests have already been announced and finished, but until now they still haven’t been paid or settled (prizes not yet distributed). Maybe Royse should pause or stop creating new contests for now and let the finished ones get settled first. After that, Royse can start making new contests again. This is just friendly advice, and it’s up to Royse whether he want to follow it. This is what I think would be the best thing to do. Because it is possible that if too many prize distributions remain unsettled, it might cause problems or confusion.

I was not aware about this but you can get the list of 1win contests hosted by Royse.
https://bitcointalk.org/gettopics.php?user=366632

From this list and topic titles, I can not know which contests, events were paid and which ones were not paid, but if there are unpaid contests/ events for a while, the manager need to pause all new launches until the 1win team paid previous contests/ events. I did not check whether they were paid or not paid, just my opinion with given information from you.

[gunhell16]

It happened to me as well and I had no choice but to complete the KYC as I really want to withdraw my funds ASAP. I hope someone here can help you with this issue.

Anyway, I just want to ask something to those who also won from games and rounds football prediction contest. I already PM’d Royse about it and he told me it’s because new team is now handling the promotions on bitcointalk. I just want to check if anyone here has received their prizes from the contest in games and rounds. Have they still not been distributed until now? Mine has been pending for about three weeks already.

Im not gonna let it pass, i know a site can ask for a KYC when the ammount is big but this is not the case and i know they are gonna hide behind the shit "its in the 10.3 bla bla bla", but that is bullshit.

I was just trying the site and seeing how good or bad it is.

I dont know about the related games and rounds, but im not gonna take part of them anymore.

Seems like the representative of 1win doesnt show here.

If the frozen funds in your casino account are small and you're willing to let them go, the final decision is still yours. If you feel something isn't right, just follow what you believe is correct for yourself, whatever your reasons may be.

Although we have another member here in this forum, @xLays, who went through a similar situation. He ended up complying because he needed the frozen casino funds according to his story, he also seemed to have problems submitting his KYC. But ultimately, the choice is still yours.

[darxiaomi]

Well basically, I've sent ANOTHER mail to official 1win team, but I'm waiting 4th day for the explanations why I was banned after the PASSED KYC.
If I don't get an answer from 1win team i'll simply create a scam thread on this forum, because I can't wait forever.

Since you've sent them all the relevant information, we'll have to wait for their response. Please be patient for a couple of days, and sending them another email is a good option. This is just a recommendation, of course.
I hope your issue is resolved as soon as possible. I know the feeling of waiting for a response on issues you want resolved.

They are not gonna answer if the user have the reason, in my case they refused to be better with me despite i said to them im gonna post it on the forum, seems like also for little money they dont care about "bad" comments.

If the frozen funds in your casino account are small and you're willing to let them go, the final decision is still yours. If you feel something isn't right, just follow what you believe is correct for yourself, whatever your reasons may be.

Although we have another member here in this forum, @xLays, who went through a similar situation. He ended up complying because he needed the frozen casino funds according to his story, he also seemed to have problems submitting his KYC. But ultimately, the choice is still yours.

Is not in my yard because i can do nothing more than advice others of this behavior, i know some people is not gonna follow what i point but we are not "normal" users. We come from a very well know communitie.

To Royse, just a little advice. I’m not sure how many 1win contests have already been announced and finished, but until now they still haven’t been paid or settled (prizes not yet distributed). Maybe Royse should pause or stop creating new contests for now and let the finished ones get settled first. After that, Royse can start making new contests again. This is just friendly advice, and it’s up to Royse whether he want to follow it. This is what I think would be the best thing to do. Because it is possible that if too many prize distributions remain unsettled, it might cause problems or confusion.

I dont know what they are doing (1win), im quite surprised about not having a response to me in their official ann, so im not surprised about they are also dont paying attention to this matter.

[supergambler11]

I have been waiting 8 days for my withdraw since KYCing and emailed them at <security@1win.social>
Before KYC I withdrew and got the funds in less than 5 minutes, now after KYC my withdraw isn't being paid?

I didn't even want to do the KYC but because I have good money in the account I felt the need to, how is it taking over a week to reply to my email?

[noorman0]

I have been waiting 8 days for my withdraw since KYCing and emailed them at <security@1win.social>
Before KYC I withdrew and got the funds in less than 5 minutes, now after KYC my withdraw isn't being paid?

I didn't even want to do the KYC but because I have good money in the account I felt the need to, how is it taking over a week to reply to my email?

When it comes to the good money and KYCed, the first withdrawal process usually puts your account into a manual review. It will be handled manually, and I'm not sure how long it will take.

Have you redirected your complaint to live chat? Their forum representative was last active a year ago so I doubt you'll get a response there.

[Slow death]

I have been waiting 8 days for my withdraw since KYCing and emailed them at <security@1win.social>
Before KYC I withdrew and got the funds in less than 5 minutes, now after KYC my withdraw isn't being paid?

I didn't even want to do the KYC but because I have good money in the account I felt the need to, how is it taking over a week to reply to my email?

Perhaps it's taking longer because this time you withdrew a significant amount, and the casino may be investigating all your activities to find some loophole and accuse you of something. I don't mean to scare you, but in most cases where a casino processes small withdrawals quickly, but takes days or weeks to process large withdrawals, it's because they are investigating the person's account to later accuse them of having multiple accounts, cheating, or using the casino in a prohibited country. I hope your case is different and you get paid.

[supergambler11]

When it comes to the good money and KYCed, the first withdrawal process usually puts your account into a manual review. It will be handled manually, and I'm not sure how long it will take.

Have you redirected your complaint to live chat? Their forum representative was last active a year ago so I doubt you'll get a response there.

Yeah anytime I talk to live chat they say please send an email to the one which I've been waiting for a reply from.

Perhaps it's taking longer because this time you withdrew a significant amount, and the casino may be investigating all your activities to find some loophole and accuse you of something. I don't mean to scare you, but in most cases where a casino processes small withdrawals quickly, but takes days or weeks to process large withdrawals, it's because they are investigating the person's account to later accuse them of having multiple accounts, cheating, or using the casino in a prohibited country. I hope your case is different and you get paid.

I did nothing wrong so hopefully they don't try that!

[coin-investor]

I didn't even want to do the KYC but because I have good money in the account I felt the need to, how is it taking over a week to reply to my email?

How about sending a follow-up email? There are instances when, with so many emails coming, support misses addressing your concern, or they are still in the verification process, and they need more information to process, and by sending them a follow-up E-mail, they will prioritize your issue if you request it since its posted here there's a possibility that they will fasttract it, I read we a member of the community that help address all concern you may want to follow up with him