You need to change your posting style. Your style now is pyramid quoting for your posts, that makes your posts are really hard to read and follow the ideas as well as discussion.
For example, if you want to reply to CryptSafe, you can do like me.
You should not be confused about it, as it is your website, I had to check again, and it is still the same. Maybe I should upload a screenshot of it for you to see the exact option I am talking about, so you could get my point here.

You can see the arrow in green color pointing towards the live support option, which is the option I am talking about, and I have tried it again before replying to you now. I do not know where the fault is, as other options are clickable and viewable, and I have tried them all one after another to know if they are all functioning, and all of them are, but only the live support is not responding like the other options. Maybe I will keep trying to see if it will come up.
You can trim the CryptSafe's post more like this if you want, to quote only a point you want to reply him.
You should not be confused about it, as it is your website, I had to check again, and it is still the same. Maybe I should upload a screenshot of it for you to see the exact option I am talking about, so you could get my point here.
It's very unnecessary and also annoying to do pyramid quotes.
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