What then is your reward after winning this case because their actions led to you losing about $7,000 after you else of exclude as an addicted gambler which was not executed by the casino team, I think casino Guru should have awarded you a complement reward to ease your loses or even protect you by rewarding you with an amount higher that your $7k lose.
Casino gurus are there to render help trying to solve issues between players and the casino; they are not supposed to be the ones to hand over the lost amount to the player, as they don't actually have a hand with the casino itself. Their work is to try to resolve and force the hand of the casino to pay; if they can't, then you, the player, can take other actions. Why the case file serves as a warning to other players.
