Thanks for the messages, appreciate the feedback and we will be much more active here and start doing some more promotions and bonuses going forward.
I'd like to address the
false claims being made by a user in this forum. The user is trying to ruin our rep online across all forums, hoping we will refund their losses to quieten them down.
The case I am quoting below shows that the user's claims are untrue, after investigation from
holydarkness, the case was settled in our favour and can be seen in the thread here:
https://bitcointalk.org/index.php?topic=5571573.msg66451076#msg66451076The truth of the matter is that the user faked sending the initial email that they claim to have sent to request self exclusion (evidence in the thread). This is what their case was based on. They also made these same claims about other casino's too.
The reason we didn't reply in the thread whilst the investigation is ongoing, is that we were providing evidence to holydarkness whilst he mediated the case. We won't address this case again as it was already closed in our favour.
We care greatly about RG and any user can reach out to receive self exclusion from our support.
Regarding withdrawals, I checked and can see all within this thread were processed successfully. Withdrawals are normally processed within 1 to 15 minutes as many of our users can attest to, apologies for any inconveniences.
Enjoy playing on Toshi Bet! We will continue innovating so that we can provide the best crypto casino on the market, please continue to send us feedback.
Hey, few months back I reported a bug i found on PF system (server-side logic flaw) which I told it to live support they told me to email them with every step such as reproducing it and etc... fast forward to few days later it was fixed sliently i haven't gotten any email about it aswell and i contacted support and they were acting like they haven't gotten and team will check it and now its been a month and a half and neither emails have responded and the support is ignoring and not picking up the ticket.
BTW i also PM you weeks ago haven't gotten that response from there aswell