Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service

[Yaunfitda]

In case others are not aware of:



https://x.com/Winna/status/1963991899980661150

They've added new payment methods. I like the addition of Ton, I'm just playing along with it and got around some to deposit and test it out.

[aoluain]

Thanks for posting the payment additions Yaunfitda


Damn - was hoping to watch the womens final at the US Open Tennis yesterday but the live
stream wouldnt work - very frustrating. I reached out to support who were on the case within
a number of minutes, and they tried to help but everything was operational their side.



The message I got was that the format was not supported, cant figure it out and would really
love to watch the mens final tonight to follow my bets!

The network connection was good on my side.

[dustov00]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

[Mahdirakib]

~snip~

For me, it didn't take a long time to get a response from them regarding the VIP transfer. I have made only 1 withdrawal from Winna, and it was processed instantly. The live support agent also gives replies on time. I'm wondering why you are facing lots of delays at the same time. You should add some screenshots to give support to your claim. Have you placed your bets on sports event?

[john_egbert]

~snip~

For me, it didn't take a long time to get a response from them regarding the VIP transfer. I have made only 1 withdrawal from Winna, and it was processed instantly. The live support agent also gives replies on time. I'm wondering why you are facing lots of delays at the same time. You should add some screenshots to give support to your claim. Have you placed your bets on sports event?

I do think that if they are handled in such a way, there is probably something that keeps the withdrawal from being processed, maybe they check the activity more thoroughly or something along the way.

[dustov00]

~snip~

For me, it didn't take a long time to get a response from them regarding the VIP transfer. I have made only 1 withdrawal from Winna, and it was processed instantly. The live support agent also gives replies on time. I'm wondering why you are facing lots of delays at the same time. You should add some screenshots to give support to your claim. Have you placed your bets on sports event?

https://ibb.co/5hjmD6fQ

I also wrote to them by email and they don't answer there either

[dustov00]

I think it's abnormal to not give a client feedback for a whole day anywhere. I don't recommend doing business with them!

[rdluffy]

Today I wouldn't be able to watch this game if it weren't for Winna, hehehe.
A reminder for those who don't subscribe to pay-per-view: the game may also be broadcast on Winna
Today I'm able to watch it in 1080p, with a very good image quality.

That's good to know. I wasn't aware that Winna has live streams. Did you watch the whole match? Can you comment some more on the quality of the stream? Did it run smoothly, were their interruptions, significant delays, etc.?

Do they show all matches in live stream from the European and South American qualifications?
What's the requirement for being able to watch the streams? Do you need a funded account or do you also have to make a bet on that particular match?

A lot of questions, I know. Sorry.

Btw, here is a tip for you. If you can't watch the stream in full size but you want to, try a browser extension called Maximize Video. It's available for Chrome, Firefox, and maybe other browsers too. It's simple to use. Just click on the extension icon once installed and then inside a running video and it will automatically maximize it to full screen.

Chrome extension:
https://chromewebstore.google.com/detail/maximize-video/bfpkgjlnboeecjmnbhbknmemmckmpomb

Firefox extension:
https://addons.mozilla.org/en-US/firefox/addon/maximize-video/

Sorry for the delay in responding, I forgot to check my forum notifications, hehehe 
Yes, I was able to watch the entire game without any problems
My home internet is good, 300 Mbps, and it was stable, with a few brief moments of delay, but not very often
I can't tell you if there is a delay compared to broadcast TV or Pay Per View because I had no way to compare

Today there will be more World Cup qualifying games and I'll check with Brazil's game live on TV and on Winna's streaming service, then I'll post the result of how many seconds of delay there are

I'll also check how many championships are being broadcast this way

To watch the games, you just need to be logged in to Winna. You don't need to have bet on the game, but you do need to be logged in, otherwise the option won't appear.

I didn't know about Maximize Video, I'll test it here, thanks for the tip 

[dustov00]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

[FortuneFollower]

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

You can make complaints on the relevant platforms, like Casino Guru or Askgamblers.

There, you will be helped with regarding your situation via the mediator.

[Yaunfitda]

I think it's abnormal to not give a client feedback for a whole day anywhere. I don't recommend doing business with them!

I can only think of reasons why you think it take sometime for them to reply.

a. they are checking everything first
b. maybe their fraud division has flag some "suspicious" activity

So just wait and see how it goes. And for sure they might have seen your problems already.

[Dicbac]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

Winna is an interesting one for sure. I use AI to provide me with comparisons and user feedback on certain casinos before registration, emphasising no affiliate BS. Often times, because i be stoned and bored basically, i ask the question on multiple conversations, and on multiple apps, just to see what they come back with, how much hallucination is occurring, and so on.

I've never gotten a positive response regarding Winna from any of the conversations when ive just asked the question plain and simple like one normally would, and it'll not hold back on referencing reddit posts galore, as well as trust pilot and a couple of other uninteresting forum-styled social platforms. When i start pressing the question further, asking for clear un-repeated references, sometimes the LLM seems to start gathering data from affiliate sites, which i tell it not to, but i can see the links, and i know what content they lead to.

Its peculiar because usually the AI is decent at following your instructions, and ive not had it happen with many casinos, probably a couple, 3 at most, and winna is one of them. Not sure why, dont know what to believe, often leave the conversations more confused than i started them, regardless of the topic  

I made an account ages ago and never played there, but i see you have mentioned vip transfer so im gonna see if i can do that too. I just contacted support recently and got a response with the form in under 5 minutes so maybe you just got unlucky with the timing and availability of support assistance. Try again, i suggest.

Edit: LMAO nevermind they require 500k minimum for transferring vip from a chosen casino. Personally i think that a bit ridiculous but maybe it'd be too much load on the casino from a financial point of view. In fairness if i just stuck to stake and not tried a million subpar casinos in between, id have around a million wagered altogether. And if i can do that without a job then that suggests its probably not too ridiculous lol nice bit of self contradiction

[dustov00]

I think it's abnormal to not give a client feedback for a whole day anywhere. I don't recommend doing business with them!

I can only think of reasons why you think it take sometime for them to reply.

a. they are checking everything first
b. maybe their fraud division has flag some "suspicious" activity

So just wait and see how it goes. And for sure they might have seen your problems already.

I don't mind, let them check everything they need. But is that why they should completely ignore the client? This is despite the fact that I made a VIP transfer with a turnover of 2mln $ on another site

[Mahdirakib]

I don't mind, let them check everything they need. But is that why they should completely ignore the client? This is despite the fact that I made a VIP transfer with a turnover of 2mln $ on another site

I feel the situation, it is frustrating to wait for a long time for the withdrawal. And you aren't getting any response from their support team. Which makes the situation more annoying. However, you haven't replied to one of my questions. Were your bets on the sports event? And how big is your withdrawal amount?

[panjul07]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

Would you mind to share valid proof for your allegation against winna because what you say here is nothing if you have no proof at all.
How they scam you, how much money they scam, it should be supported by proof if you really feel that they scam you.
However if your main concern is about the slow response from the support only, it cant be considered as scam.
Better if you can create your own scam accusation topic but assure yourself that you have enough evidences, because if you have no proof then no one will care about your accusation.
Even worse, most people will say that you are spreading FUD only.

[dustov00]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

Would you mind to share valid proof for your allegation against winna because what you say here is nothing if you have no proof at all.
How they scam you, how much money they scam, it should be supported by proof if you really feel that they scam you.
However if your main concern is about the slow response from the support only, it cant be considered as scam.
Better if you can create your own scam accusation topic but assure yourself that you have enough evidences, because if you have no proof then no one will care about your accusation.
Even worse, most people will say that you are spreading FUD only.

if a company representative writes here and gives some explanations I will immediately give proofs. I just wrote my review, I have the right to it as does anyone who wrote a review about how they had a great experience playing, why don't you want to ask them to confirm their words with screenshots?

[Pmalek]

Sorry for the delay in responding, I forgot to check my forum notifications, hehehe 
Yes, I was able to watch the entire game without any problems
My home internet is good, 300 Mbps, and it was stable, with a few brief moments of delay, but not very often
I can't tell you if there is a delay compared to broadcast TV or Pay Per View because I had no way to compare

I did my own tests in the last couple of days. The live streams are very good, especially if you take into account that they are free. I didn't notice any geo restrictions, and if a stream was available for a live event, then I was able to watch it. The streams aren't always available at match start though. I checked that with 2 EuroBasket matches. The live streams only appeared towards the end of the 1st quarter.

I didn't know about Maximize Video, I'll test it here, thanks for the tip 

It's actually not needed on Winna, because the interface offers a full-screen button you can click on. I didn't see that initially when I saw the screenshot in your previous post. That makes the Maximize Video extension redundant because they both achieve the same thing. Maximize Video helps in situations where there isn't a dedicated full-screen button.

[aoluain]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

Would you mind to share valid proof for your allegation against winna because what you say here is nothing if you have no proof at all.
How they scam you, how much money they scam, it should be supported by proof if you really feel that they scam you.
However if your main concern is about the slow response from the support only, it cant be considered as scam.
Better if you can create your own scam accusation topic but assure yourself that you have enough evidences, because if you have no proof then no one will care about your accusation.
Even worse, most people will say that you are spreading FUD only.

if a company representative writes here and gives some explanations I will immediately give proofs. I just wrote my review, I have the right to it as does anyone who wrote a review about how they had a great experience playing, why don't you want to ask them to confirm their words with screenshots?

Well its just that your account isnt even 2 days old and you have only posted
on this thread. Also bear in mind you are the one making the complaint, its kind
of how it normally works. Anyone can create an account here are make
claims against any service without evidence.

I think if you have complaints it would be beneficial to post evidence, it would also
strengthen your case if they are viable ones.

[vanesha]

I have not received a response regarding vip transfer, although I have provided everything and more than 24 hours have passed. Secondly, funds have not been withdrawn from the account for more than 3 hours, which means the withdrawal is not instant. Thirdly, no one answers in the online chat at all. Can a company representative give any comment on this?

Guys, it turns out this is a scam casino that does not pay money. I just went to read reviews on trustpilot. They simply do not answer many people, like me. Can the admins do something about this so that forum players do not lose their money in this scam casino?

Would you mind to share valid proof for your allegation against winna because what you say here is nothing if you have no proof at all.
How they scam you, how much money they scam, it should be supported by proof if you really feel that they scam you.
However if your main concern is about the slow response from the support only, it cant be considered as scam.
Better if you can create your own scam accusation topic but assure yourself that you have enough evidences, because if you have no proof then no one will care about your accusation.
Even worse, most people will say that you are spreading FUD only.

if a company representative writes here and gives some explanations I will immediately give proofs. I just wrote my review, I have the right to it as does anyone who wrote a review about how they had a great experience playing, why don't you want to ask them to confirm their words with screenshots?

Well its just that your account isnt even 2 days old and you have only posted
on this thread. Also bear in mind you are the one making the complaint, its kind
of how it normally works. Anyone can create an account here are make
claims against any service without evidence.

I think if you have complaints it would be beneficial to post evidence, it would also
strengthen your case if they are viable ones.

There are several cases that want to blackmail the casino by accusing it of being a scam, if he is serious about making accusations he should be obliged to provide all the evidence he has and he really did not violate the rules and conditions that apply at winna.com, several cases are handled by winna representatives

[avp2306]

Would you mind to share valid proof for your allegation against winna because what you say here is nothing if you have no proof at all.
How they scam you, how much money they scam, it should be supported by proof if you really feel that they scam you.
However if your main concern is about the slow response from the support only, it cant be considered as scam.
Better if you can create your own scam accusation topic but assure yourself that you have enough evidences, because if you have no proof then no one will care about your accusation.
Even worse, most people will say that you are spreading FUD only.

if a company representative writes here and gives some explanations I will immediately give proofs. I just wrote my review, I have the right to it as does anyone who wrote a review about how they had a great experience playing, why don't you want to ask them to confirm their words with screenshots?

Why need to wait? While you can post those proof you are saying here?

Aside from you nobody posting any negative complaints and what I see is people are happy with those things they are experiencing especially with those streaming feature they found out here.

Also for sure that no people will easily believe you if we cannot see something that can validate your statement. So post those things what's needed since if you can bring a solid accusation here for sure it can help people to avoid this casino. But as of the moment since you are just posting a baseless accusation for sure people will not easily listen to whatever things you post here.