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[AHOYBRAUSE]

The bug I reported via their official bug report email 3 weeks ago is finally fixed, yet no recognition, response or anything from their side.
Took them long enough, almost 3 weeks to fix it but not even a reply or anything is pretty weak I must say. Since they obviously cared at some point ( otherwise they wouldn’t have fixed it ) I think at least thanking people is an adequate action. 

[ryzaadit]

Whoever have any information about the real location of Paul or Bennet, ping me.

No body know, except their team.

So, just wasting time to ask these. IMO all of these is just a bad act + communication from them, they should always make a preparing document for every deala or contract.

Not just chats.

[Mahdirakib]

The bug I reported via their official bug report email 3 weeks ago is finally fixed, yet no recognition, response or anything from their side.
Took them long enough, almost 3 weeks to fix it but not even a reply or anything is pretty weak I must say. Since they obviously cared at some point ( otherwise they wouldn’t have fixed it ) I think at least thanking people is an adequate action. 

Maybe you should have made the best use of that bug until they fix it . It was obvious that they wouldn't honour you with anything for reporting the bug. It was clear from your first post here about this bug. They didn't care about it much when you reported it. However, it is good for them as they fixed the bug which was giving benefits to the users.

[panjul07]

~snip~

The marketing team (manager) of Winna tried to trick the user and take benefits from it by providing wrong information to him. It is good that the user (streamer) didn't fall in the word of the Winna marketing team. The funds he gets for streaming deal have no connection with this revenue share program. And they have no right to cut the streamer commission by saying that the rev share balance is negative.

If it is what was really happened, the marketing manager should be fired by Winna as he did something against their own terms in order to take a benefit for himself.
After that, Winna should contact the streamer to apologize for what is done by the marketing manager.
However, looking at how they ignore the bug report, I think they will also ignore about this case as well (hopefully I'm wrong).

[Vara1959]

You know,

I’ve actually enjoyed Winna overall for over a year, I understand that mistakes and delays can happen in any project. That’s completely fine with me. What matters more is that issues get acknowledged/ fixed and properly followed up on when they arise.

At the moment though, it feels like things that should take a few days max end up taking months. Communication has also been quite inconsistent:

- Paul (Telegram): hasn’t read my multiple messages (sent roughly every couple of weeks over the past 1–2 months)
- Hosts: either no response at all, or replies after weeks of silence saying things like "I'm not working right now, I'll check tomorrow," followed by another long period of no updates
- Support team: generally polite, but mostly repeating that they "understand my frustration" and asking me to be patient, without clear progress updates or any visible movement
- Benett (Telegram): message sent about a week ago, still not read

The only reason I went public with this was out of pure frustration and a lack of communication. After trying multiple channels and waiting for updates for so long, I felt like I had run out of options. I hoped that bringing attention to the issue might help move things forward, but unfortunately even that hasn't really changed anything.

In conclusion, this situation is really just a sign of poor customer service. Mistakes happen, and most people can accept that when they are addressed properly.
The good news is that this can still be fixed. I remain hopeful that the team will resolve the issue, eventually.

<3 Vara

[Zwei]

In this case, the user won't receive any commission until his rev share balance becomes positive for the losses of the referred users. The casino won't take anything from his own deposited funds. Winna affiliate program terms say this:

9.3. Negative carryover will continue to roll forward month to month until the cumulative NGR balance becomes positive. No rev share Commission is payable while the cumulative NGR remains negative.

those terms are written in a weird way so they can fuck over their affiliates if somehow their players get super lucky, and they don't want to waive it off.
from what i know, the industry standard for revshare deals, is no negative carryover and if you as an affiliate end the month in the negative, it resets to 0 the next month.

tbh, anyone promoting winna with a revshare deal that has negative carryover is kinda retarded.

The bug I reported via their official bug report email 3 weeks ago is finally fixed, yet no recognition, response or anything from their side.
Took them long enough, almost 3 weeks to fix it but not even a reply or anything is pretty weak I must say. Since they obviously cared at some point ( otherwise they wouldn’t have fixed it ) I think at least thanking people is an adequate action. 

this is winna we are talking about, so i'm not surprised.
if they reply with a "thank you" that would be acknowledging that you reported a valid bug/exploit to them which also means they would need to give out a bounty for it.

but i guess they would rather fix it in silence and pretend it never existed.

[Vara1959]

Am I stupid for not getting this Winna logic?

Left = support saying the result of the promo was according to the listed promo conditions, where "64" Slots were eglible
Right = promo conditions

Guess gambling has affected my ability to count?

https://www.talkimg.com/images/2026/06/04/UrX1sw.jpeg

[AHOYBRAUSE]

Am I stupid for not getting this Winna logic?

Left = support saying the result of the promo was according to the listed promo conditions, where "64" Slots were eglible
Right = promo conditions

Guess gambling has affected my ability to count?

I guess the customer support is not able to read or something.  Maybe they interpreted the 1st slot name "64 nuggets" as the number of participating slots, otherwise there is no explanation to come up with this random number of 64. Maybe check with them again? I mean it's more than obvious it's not 64 slots.

What else is new with these guys? I am not surprised honestly.

[ryzaadit]

Am I stupid for not getting this Winna logic?

Left = support saying the result of the promo was according to the listed promo conditions, where "64" Slots were eglible
Right = promo conditions

Guess gambling has affected my ability to count?

Ask them again lol.

These time, dont just put text and just circle it. Where is the 64 slots lol, then they are just replied with most basic customer service reponse.

We are trully sorry for the mistake xd.

[Vara1959]

Am I stupid for not getting this Winna logic?

Left = support saying the result of the promo was according to the listed promo conditions, where "64" Slots were eglible
Right = promo conditions

Guess gambling has affected my ability to count?

https://www.talkimg.com/images/2026/06/04/UrX1sw.jpeg

I guess the customer support is not able to read or something.  Maybe they interpreted the 1st slot name "64 nuggets" as the number of participating slots, otherwise there is no explanation to come up with this random number of 64. Maybe check with them again? I mean it's more than obvious it's not 64 slots.

What else is new with these guys? I am not surprised honestly.

It's indeed more than obvious, but they keep repeating the same over and over...

It's frustrating, same with my other issues. They just stating stuff that don't align with the facts... Taking us for idiots (well we gamble, so we Kinda are ) but still.... Sigh.

Currently talking with Bennett on Telegram, will see how that goes, low hopes, but you never know.

[Akbarkoe]

The bug I reported via their official bug report email 3 weeks ago is finally fixed, yet no recognition, response or anything from their side.
Took them long enough, almost 3 weeks to fix it but not even a reply or anything is pretty weak I must say. Since they obviously cared at some point ( otherwise they wouldn’t have fixed it ) I think at least thanking people is an adequate action. 

Maybe you should have made the best use of that bug until they fix it . It was obvious that they wouldn't honour you with anything for reporting the bug. It was clear from your first post here about this bug. They didn't care about it much when you reported it. However, it is good for them as they fixed the bug which was giving benefits to the users.

Even if there's nothing in return I don't think it's expensive to say thank you, it's better than nothing.
I don't know how they are today, because since coming to forum I have only played twice there since the beginning and there was nothing strange, just like any other casino, but for some reason now there are many complaints, hopefully they can resolve all complaints from their customers because it is a form of Winna's responsibility that must be resolved so that this platform can live long and its customers do not run away.