Duelbits refuse to recover funds sent by deposit on wrong network BEP20 - ERC20

[avp2306]

But yes u bring good points - stake always recover funds, my friend sent 600$ on shuffle in non-existing coin (bc game token into shuffle) and they were able to recover/credit those funds too

duelbits can't even recover usdc bep20 on erc20

Different companies, different polices. I don't know how many such cases I have seen before, mostly with exchanges. Some recover the money, others do it for a fee - usually huge, others never recover the funds at all.

Can you blame them? Absolutely not. We should always be very vigilant when sending funds to a wallet. Make sure you are so alert and sober or else you end up in this kind of rope pulling.

Right, so he cannot really compare the platform to another one since they different policies implemented.

And since he's the one who commit such mistake maybe better think about moving on and do more better verification so that he won't commit same mistake again.

If he don't like the action done by Duelbits then maybe better to go on the casino that can satisfy or maybe even help him when same issues happened again. He cannot really blame Duelbits in this case since he is the one who commit those mistake.

[SmartGold01]

This depends on casino or during deposit you could be asked to choose an option and you went on and choose the other network and when you confirm that you are depositing to ERC20 instead bep20 they auto just direct it to the network you chose, and even though they are same address, but they wouldn't credit it to network as you may have think. What you must know is that casinos are too stringent with their policies regarding to financial mistakes or mismanagement of funds during deposit, so you must learn to recheck your deposits address before proceeding.

[Fivestar4everMVP]

This depends on casino or during deposit you could be asked to choose an option and you went on and choose the other network and when you confirm that you are depositing to ERC20 instead bep20 they auto just direct it to the network you chose, and even though they are same address, but they wouldn't credit it to network as you may have think. What you must know is that casinos are too stringent with their policies regarding to financial mistakes or mismanagement of funds during deposit, so you must learn to recheck your deposits address before proceeding.

You are right with the fact you mentioned, that online casinos are too stringent with their policies and they are always on the look out for gamblers who make this type of mistake and frequently too 😁

Since the erc20 and BEP20 receiving address are exactly the same, what this mean is that both of this networks also share the same private key, if the casino waited to help retrieve the money, it's absolutely possible but unfortunately, they might not.

I've once made a similar mistake while sending money from my wallet to an exchange, I was to send from bep20, but on the exchange, I mistakenly selected erc20 receiving address, I sent the fund before I realized the mistake I had made, I was looking for a way to reach the exchange's customer care but to my amusement, the fund dropped, the deposit turned out successful and was deposited on the exchanges bep20 network, which simply means that both the erc20 and bep20 addresses are the same.

[Cointxz]

This depends on casino or during deposit you could be asked to choose an option and you went on and choose the other network and when you confirm that you are depositing to ERC20 instead bep20 they auto just direct it to the network you chose, and even though they are same address, but they wouldn't credit it to network as you may have think. What you must know is that casinos are too stringent with their policies regarding to financial mistakes or mismanagement of funds during deposit, so you must learn to recheck your deposits address before proceeding.

Yeah this is true since some casino use 3rd party payment processors therefore deposits should be accurate to the network and address they provided and what you choose. Casino that has time limit on the deposit address typically apply this feature.

But for big casino such as Stake that have their own wallet. Wallet address for BEP, ETH and other blockchain that have same address usually received a deposit regardless of what blockchain that you choose within the same wallet selection.

Casino should have a department that fixed this kind of issue since this is not too critical for them to ignore the lost money.

[rat03gopoh]

every single website that i use has both bep20 and erc20 for those coins
~
duelbits can't even recover usdc bep20 on erc20

Of course, you can send any token to any EVM-supported depot address. The problem is they don't configure their smart contract to sweep all tokens sent to deposit addresses. If they had to, new contracts would be needed and there would be massive technical changes.

Take a look at your previous mistake, did the refund come from your deposit address or did they take it from their reserves? If your funds remain there, it means they are doing the second option. Duelbit may reserve a certain amount per user for these types of mistakes. If that amount is reached, there are no subsequent refunds.

[iv4n]

duelbits can't even recover usdc bep20 on erc20

I think Duelbits can help, but are they willing to do it? Did you just write to support, or did you send an email? Support can't solve this, I believe most of those agents don't even understand what happened... So be persistent, send a few emails, and look for an admin.

I have made a similar mistake more than once... That was a long time ago, when it was all new. There was a bit of a hassle, but I was lucky and they refunded my money every time.

Good luck!

[MTNF]

duelbits can't even recover usdc bep20 on erc20

I think Duelbits can help, but are they willing to do it? Did you just write to support, or did you send an email? Support can't solve this, I believe most of those agents don't even understand what happened... So be persistent, send a few emails, and look for an admin.

I have made a similar mistake more than once... That was a long time ago, when it was all new. There was a bit of a hassle, but I was lucky and they refunded my money every time.

Good luck!

I did and nothing happened. They refuse to pay me even part  of this 300$ depo

[iv4n]

duelbits can't even recover usdc bep20 on erc20

I think Duelbits can help, but are they willing to do it?

I did and nothing happened. They refuse to pay me even part  of this 300$ depo

Well, it seems like they are not willing to help you. And I don't think there's a point in opening a scam accusation... After all, I am sure there's a line that goes something like this: "Sending funds to the wrong network address/wrong chain/etc will lead to loss of your funds..." And I am sure there is another warning: "Please double check that you are sending the correct crypto to the correct network address". 

All you can do is to be polite & persistent... Continue writing emails until you reach a higher admin who knows how & can help. But again, it's all about their willingness to do it.

Good luck.

[Pmalek]

It's unfortunate that this happened to you and not for the first time. You really need to be more careful going forward. As you can see, there are no second chances in crypto. The receiver may or may not be willing to help you. The first time you made the mistake, they recovered your coins but now, for some reason, they don't want to. Looks like their good will has run out.

Don't do it a third time, on Duelbits or anywhere else.

[Cryptmuster]

I did and nothing happened. They refuse to pay me even part  of this 300$ depo

The tricky part here is that you alone are responsible for sending your funds to a different blockchain. Moreover, during the transfer there’s a warning that if you send funds to another blockchain, you will lose them forever. I understand the situation, since the casino supports these networks, they could solve this problem for you again, but because you’ve repeated the same mistake again, it’s clear that you haven’t learned the lesson. Most likely, if I were the casino, I would have credited your funds because it seems you are a good customer, returning and topping up your deposit. But apparently, they decided otherwise. It’s hard to blame them here, because they have the right to act this way, and it wouldn’t be a violation on their part.

[memehunter]

Well, it seems like they are not willing to help you.

IMO, it is not that they are not willing but they dont want to set a precedent which can bother them in future. If they helped OP in this occasion they might have to consider all past/future occurrences of similar nature. That would be an hassle for sure, specially considering the size of the casino's funds (we all know how big the casino is). Previously, I have said in this thread that it would be a good PR but now I can understand the casinos stance as well.
OP, forget it and move on.

I don't think there's a point in opening a scam accusation

I second this. This is more of suited in gambling discussion for 'LEARN FORM MY MISTAKE'.

[mv1986]

Well, it seems like they are not willing to help you.

IMO, it is not that they are not willing but they dont want to set a precedent which can bother them in future. If they helped OP in this occasion they might have to consider all past/future occurrences of similar nature. That would be an hassle for sure, specially considering the size of the casino's funds (we all know how big the casino is). Previously, I have said in this thread that it would be a good PR but now I can understand the casinos stance as well.
OP, forget it and move on.

I don't think there's a point in opening a scam accusation

I second this. This is more of suited in gambling discussion for 'LEARN FORM MY MISTAKE'.

If you sent funds to a wrong IBAN and the owner of that IBAN keeps those funds, doesn't return the money although they could, it is theft. There is literally zero discussion about it. The casino may charge a fee, but they can't keep $300. I am pretty sure in many countries a term like "if you send to the wrong network, funds are lost" would be illegal. In Germany it would be illegal. If you mistakenly send funds to a wrong address, where the hell did you guys hear that if the counterparty has access and the ability to return the accidentally appropriated funds, that the counterparty can keep it? Is it like that in your country? @memehunter? @iv4n? Really?

OP could easily send tx fees to the same address, like $1 in ETH and then request them to return the funds. Any casino that denies to do that for $300 is a scam to me. Whatever way you argue, it would at least be due customer service. We are not talking about $30. Is is $300 if I am not mistaken.


Edit: you know what happened when this guy mistakenly sent this outrageous tx fee with a Bitcoin transaction? They fund out who mined the block and the discussion was already going that he would have good chances suing them if they keep the Bitcoin. He would only have to prove that it was an error and since the tx fee was xxx (can't remember) bigger than the amount sent, he would have had good chances.

[memehunter]

There is literally zero discussion about it.

We are on page 3.

I am pretty sure in many countries a term like "if you send to the wrong network, funds are lost" would be illegal. In Germany it would be illegal.

Fair point but why would someone accept unfair terms? You are right to argue that particular terms CAN be illegal but until than you are bound by it. There is no point of arguing that you accept the terms without reading (although we all do that but that is the irony).

Is it like that in your country? @memehunter?

Oh not at all, we are perfectly utopian lol.

Now I really want him to get his money back but, if you ask me I will advise him to move ahead and learn from mistake.

[mv1986]

There is literally zero discussion about it.

We are on page 3.

Irrelevant, doesn't make your point more valid. 10 pages of garbage become 20 pages of garbage when you add another 10 pages of garbage.

I am pretty sure in many countries a term like "if you send to the wrong network, funds are lost" would be illegal. In Germany it would be illegal.

Fair point but why would someone accept unfair terms? You are right to argue that particular terms CAN be illegal but until than you are bound by it. There is no point of arguing that you accept the terms without reading (although we all do that but that is the irony).

You are very wrong. Terms can per se be illegal. When you rent an apartment and the landlord has a tern stating that you are not allowed to have anyone visit you, the term is illegal. You rent the apartment, landlord wants to throw you out, loses in front of court and in worst case, has to pay damages.

Is it like that in your country? @memehunter?

Oh not at all, we are perfectly utopian lol.

Now I really want him to get his money back but, if you ask me I will advise him to move ahead and learn from mistake.

Dumbest thing I have ever heard from you. If someone were well advised to inflict damage on himself when in fact it could still be avoided, you can learn as much from the mistake you made, but got lucky it could be corrected.

When you crash with a bike not wearing a helmet and your brain swells, should doctors let you die? I mean come one, learn from your mistake. No need to fix things when things are fixable, huh?

Edit; Let them charge a fee for additional work and that's it. Already for the mistake then. I wouldn't be posting here if it was $30 although I still think for customer care purposes, a serious casino would return the funds. But $300 and then what, they will move it soon to their own wallet? What the fuck? Again, we are talking about Bep20 / ERC20, they have access immediately. He could send the tx fees to that address and kindly ask to either credit the funds or return them. Even if they can't immediately initiate it, they could tell him: "ok no worries, it'll take a few days, but we'll sort it out". And maybe charge 10%. But anything else is bullshit.

@memehunter, imagine he sent $30,000, then what? Learn from the mistake?

[memehunter]

You are very wrong. Terms can per se be illegal. When you rent an apartment and the landlord has a tern stating that you are not allowed to have anyone visit you, the term is illegal. You rent the apartment, landlord wants to throw you out, loses in front of court and in worst case, has to pay damages.

I think I have to bold the CAN as well in my last post. Casino has a valid license therefore as of now terms are valid. It is whole another thing if you can prove those illegal and some retrospective actions has been taken.
As of now, OP is bounded by the terms.

 

When you crash with a bike not wearing a helmet and your brain swells, should doctors let you die?

I can give you another closed ended example of different uncurbable disease just to assert my point but that is not what I want. You have a morally correct ground and I appreciate that. He has to move, simple.

[mv1986]

You are very wrong. Terms can per se be illegal. When you rent an apartment and the landlord has a tern stating that you are not allowed to have anyone visit you, the term is illegal. You rent the apartment, landlord wants to throw you out, loses in front of court and in worst case, has to pay damages.

I think I have to bold the CAN as well in my last post. Casino has a valid license therefore as of now terms are valid. It is whole another thing if you can prove those illegal and some retrospective actions has been taken.
As of now, OP is bounded by the terms.

You don't understand that T&C are not above the law. There is hierarchy and if T&C interfere with law, they are invalid per se.

You have a transaction and in the terms there is buried a line saying "if you don't pay within 30 minutes and the money arrives after, I will keep the article and the money". it doesn't matter whether you are licensed, it is completely irrelevant. it is illegal and you won't change that. I don't know what is going on in India, but I am pretty damn sure it is the same thing over there. Terms that are illegal, are illegal, no matter whether they are terms. It doesn't matter whether you are the pope with a license for a casino.

[iv4n]

Is it like that in your country? @memehunter? @iv4n? Really?

Let's not compare Germany and Serbia...

You have a point, and Meme wrote something about the casino side and how they protect themselves... Is it fair? It's not! I had similar problems, and I was lucky that my mistakes were resolved in my favor. It would be fair to say that I had help from Efi...

Can Duelbits recover funds sent to the wrong network? Yes, most likely yes... Are they obligated? No. We can say they are legally protected, they have it in their ToS, and players agreed upon signing up. So it's all about their "goodwill"... and their actions show how much they care about all of their players (fishes & whales).

Any casino that denies to do that for $300 is a scam to me.

It is, and it's not... in this case, "scam" sounds too hard. It's simply not fair, and even that should have some effects on their reputation. Members with more knowledge about "how these things work" should get more involved. I know a few things I picked up along the way, but in the end, I am just a player.  

Now I really want him to get his money back but, if you ask me I will advise him to move ahead and learn from mistake.

No! He should bother them, politely...

@memehunter, imagine he sent $30,000, then what? Learn from the mistake?

You write comments like crazy...

It's not about the amount, it's about warning signs. If there are warning signs, but you still do it, who is responsible? This is a tricky part... And the law doesn't care about fair & unfair, it's about what you can prove. I don't like it, but it's a hard truth.

[mv1986]

Is it like that in your country? @memehunter? @iv4n? Really?

Let's not compare Germany and Serbia...

You have a point, and Meme wrote something about the casino side and how they protect themselves... Is it fair? It's not! I had similar problems, and I was lucky that my mistakes were resolved in my favor. It would be fair to say that I had help from Efi...

Can Duelbits recover funds sent to the wrong network? Yes, most likely yes... Are they obligated? No. We can say they are legally protected, they have it in their ToS, and players agreed upon signing up. So it's all about their "goodwill"... and their actions show how much they care about all of their players (fishes & whales).

Any casino that denies to do that for $300 is a scam to me.

It is, and it's not... in this case, "scam" sounds too hard. It's simply not fair, and even that should have some effects on their reputation. Members with more knowledge about "how these things work" should get more involved. I know a few things I picked up along the way, but in the end, I am just a player.  

Now I really want him to get his money back but, if you ask me I will advise him to move ahead and learn from mistake.

No! He should bother them, politely...

@memehunter, imagine he sent $30,000, then what? Learn from the mistake?

You write comments like crazy...

It's not about the amount, it's about warning signs. If there are warning signs, but you still do it, who is responsible? This is a tricky part... And the law doesn't care about fair & unfair, it's about what you can prove. I don't like it, but it's a hard truth.

@iv4n, @memehunter, you guys are completely braindead, I feel compassion.

[memehunter]

You are very wrong. Terms can per se be illegal. When you rent an apartment and the landlord has a tern stating that you are not allowed to have anyone visit you, the term is illegal. You rent the apartment, landlord wants to throw you out, loses in front of court and in worst case, has to pay damages.

I think I have to bold the CAN as well in my last post. Casino has a valid license therefore as of now terms are valid. It is whole another thing if you can prove those illegal and some retrospective actions has been taken.
As of now, OP is bounded by the terms.

You don't understand that T&C are not above the law. There is hierarchy and if T&C interfere with law, they are invalid per se.

You have a transaction and in the terms there is buried a line saying "if you don't pay within 30 minutes and the money arrives after, I will keep the article and the money". it doesn't matter whether you are licensed, it is completely irrelevant. it is illegal and you won't change that. I don't know what is going on in India, but I am pretty damn sure it is the same thing over there. Terms that are illegal, are illegal, no matter whether they are terms. It doesn't matter whether you are the pope with a license for a casino.

I know that T&C are not above law but it has to be proven (no matter how non-common sensical you think they are). As of now everything is 'would'.

[iv4n]

@iv4n, @memehunter, you guys are completely braindead, I feel compassion.

Cheap shot... And by the way, who are you trying to shoot here? And for what reason?

If you disagree with something I wrote, feel free to explain... Since I know you, I am sure you are aware that insults & arguments are two different things.