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[suzanne5223]

No matter their line of work they are human too and the decide to take some days off while they also spend some moment with their family.
Second, the issue does not affect the casino service, it just matches search that's not working well so it is not a major issue.

They can take a day off, sure, but that doesn’t mean the business should stop just because they’re not around. In a normal business setup, no matter what position you hold, once you take a day off, someone else should cover for you.

That’s exactly my point. A day off is never a valid excuse. Business runs every day, and customer service should always be the top priority.
They need enough people in place to make sure things keep running smoothly.

No one is forbidding them to take time off for vacation, but there are services that must continue. That is what must be addressed, and they must also be professional where when one person is on leave then the task is taken over by anyone, unless the person taking leave is not in a crucial position.

The reason is that they are dealing directly with users where user comfort must be a top priority. And actually users also don't care whether they are short of employees due to leave or not. Because as long as the service runs smoothly and there are no obstacles, they will not mind that either.

Your statement is understandable, but you seem not to understand my point and the reason behind my statement.
The user got his/her reply about the issue, that it will take some time to be resolved.
1 It is not something that will affect the gaming experience on the platform
2 It won't affect user withdrawal and other important activities. What will be affected is just certain features that the user can still skip for the time been till when the issue is resolved.
Technically, it is not an issue that calls for an urgent solution, and during the holiday time, the technical team in charge may not be able to resolve it in time since it's not something that requires urgent attention, that's what i am saying.

[mirakal]

Technically, it is not an issue that calls for an urgent solution, and during the holiday time, the technical team in charge may not be able to resolve it in time since it's not something that requires urgent attention, that's what i am saying.

I wasn’t really able to follow everything you guys were talking about. But if I may ask, what’s the issue you’re referring to that doesn’t require an urgent solution. Because as far as I know, once gamblers are involved, they usually think their issue needs to be resolved as quickly as possible.

[suzanne5223]

Technically, it is not an issue that calls for an urgent solution, and during the holiday time, the technical team in charge may not be able to resolve it in time since it's not something that requires urgent attention, that's what i am saying.

I wasn’t really able to follow everything you guys were talking about. But if I may ask, what’s the issue you’re referring to that doesn’t require an urgent solution. Because as far as I know, once gamblers are involved, they usually think their issue needs to be resolved as quickly as possible.

You have a point, and I can understand that we gamblers always like having a solution to an issue asap, especially if it has to do with gameplay experience, and withdrawal, which is norma,l but we also need to understand that some issue cant be fix in an instant and once the casino reply they are working on it I believe they meant it.
The issue is shown below, and it is something we can easily bypass until it is resolved.

[bornro]

Disgusting behavior from the support team. I deposited money into my account and lost it, then I deposited money again and won, and after that you blocked me. Why is it fine when a person loses money, but as soon as they win, you block them?

I kindly ask you to be honest and return my money. I played fairly. If it so happened that I won, please be so kind as to return my funds. I did not violate anything. Do you really think that after I played, lost, and then deposited again, I suddenly decided to violate some of your rules?

My nickname is bran1.
I kindly ask you to contact me and help resolve this issue, because this looks very unfair from your side. I played on your site and really liked it, but you blocked me.

[bornro]

I sincerely ask you to take me seriously. I did not violate anything and played fairly. If I was lucky enough to win, that is not a reason to block me. Please, I beg you, be fair and honest.

You can check my history — I played in the casino and placed bets before, and I lost money as well.

[gaynellehalsey]

I sincerely ask you to take me seriously. I did not violate anything and played fairly. If I was lucky enough to win, that is not a reason to block me. Please, I beg you, be fair and honest.

You can check my history — I played in the casino and placed bets before, and I lost money as well.

You should have read my post before playing here, these scammers stopped answering game questions

[bornro]

I still hope for their understanding and prudence. I really like their platform and I have been playing for several days, so I really hope that they will help me with my problem.

[salad daging]

Disgusting behavior from the support team. I deposited money into my account and lost it, then I deposited money again and won, and after that you blocked me. Why is it fine when a person loses money, but as soon as they win, you block them?

I kindly ask you to be honest and return my money. I played fairly. If it so happened that I won, please be so kind as to return my funds. I did not violate anything. Do you really think that after I played, lost, and then deposited again, I suddenly decided to violate some of your rules?

My nickname is bran1.
I kindly ask you to contact me and help resolve this issue, because this looks very unfair from your side. I played on your site and really liked it, but you blocked me.

You can make your Scam Accusations in this thread with the format that has been provided then tell and provide evidence that you think it is strong not to violate the rules at the casino.

Scam Report Format

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

The casino will definitely respond to your complaint, when they are active.

[fikrett]

^ ..Or simply follow up the case to different mediators. They would probably help out too.

[bornro]

Thanks for the help, I'll wait for their answer, if they don't answer, I'll have to knock on their door again. How can I be a bad player, playing honestly and losing money, but when I got lucky, they stole everything from me?

[Dr.Osh]

This is my first bet in 2026, hopefully my predictions won't be wrong again, hopefully I can get double the profit because I placed a bet and also participated in the prediction contest, this is the second UP2 contest, in the first contest I failed, hopefully this week I can win the prediction

Are you aware that one of your game was postponded?, Bayern Leverkusen and Hamburger is postponed. However were you able to win the other games?, I was not able to no how you place the bet since it did not show whom you stake to win or other means you staked but apart from the postponded game if this other two Bundesliga team was staked on the home team to win then you have won those games because all the home won, but for As Roma and Torino the home did not win but away was the lucky team being Torino and As Roma lost the match, but hopefully if not this one you might actually win on the Real Betis.

I only won in the Real Betis match, AS Roma made my expectations shattered, just because of that the loser regarding the match being canceled is not a problem if everyone wins then I still win it even though the win is reduced, next week I will try again, I have to focus on one championship only

[Salahmu]

Are you aware that one of your game was postponded?, Bayern Leverkusen and Hamburger is postponed. However were you able to win the other games?, I was not able to no how you place the bet since it did not show whom you stake to win or other means you staked but apart from the postponded game if this other two Bundesliga team was staked on the home team to win then you have won those games because all the home won, but for As Roma and Torino the home did not win but away was the lucky team being Torino and As Roma lost the match, but hopefully if not this one you might actually win on the Real Betis.

I only won in the Real Betis match, AS Roma made my expectations shattered, just because of that the loser regarding the match being canceled is not a problem if everyone wins then I still win it even though the win is reduced, next week I will try again, I have to focus on one championship only

One thing I like about how you place the bet was the single you gave Real Betis because they were more sure than those of your other games, at least you have recover from the first game you lost, you actually did it as if you knew what was going to happen, if it was the type of game that is betting together those ones that lost the bet would have ruined every wining. The match was Coppa Italian knockout and after Torino won As Roma they qualified, but however is it actually advisable to rebet on As Roman against Torino after how they last meet? because they're meeting Torino in two days time.

[gunhell16]

Technically, it is not an issue that calls for an urgent solution, and during the holiday time, the technical team in charge may not be able to resolve it in time since it's not something that requires urgent attention, that's what i am saying.

I wasn’t really able to follow everything you guys were talking about. But if I may ask, what’s the issue you’re referring to that doesn’t require an urgent solution. Because as far as I know, once gamblers are involved, they usually think their issue needs to be resolved as quickly as possible.

If I’m not mistaken in my understanding of what @suzanne5223 said, it’s common practice that if a problem occurs during a holiday season or on a public holiday itself, any messages sent to support won't be addressed immediately.

So, whether we like it or not, the only thing we can really do is wait for their business operations to return to normal and for the assigned
chat support staff to be back online. That’s how I understand the situation, unless I’m wrong.

[suzanne5223]

Technically, it is not an issue that calls for an urgent solution, and during the holiday time, the technical team in charge may not be able to resolve it in time since it's not something that requires urgent attention, that's what i am saying.

I wasn’t really able to follow everything you guys were talking about. But if I may ask, what’s the issue you’re referring to that doesn’t require an urgent solution. Because as far as I know, once gamblers are involved, they usually think their issue needs to be resolved as quickly as possible.

If I’m not mistaken in my understanding of what @suzanne5223 said, it’s common practice that if a problem occurs during a holiday season or on a public holiday itself, any messages sent to support won't be addressed immediately.

So, whether we like it or not, the only thing we can really do is wait for their business operations to return to normal and for the assigned
chat support staff to be back online. That’s how I understand the situation, unless I’m wrong.

What i meant is that if the issue is not a major issue, there's a high chance that it may not be addressed if it happened during the holiday season, which is why i believe it takes some time for the issue to be addressed, while the support team's response to the issue is fast. However, it may take 7days for it to be fixed, based on how i understand the casino technical team's holiday span.

[fikrett]

Thanks for the help, I'll wait for their answer, if they don't answer, I'll have to knock on their door again. How can I be a bad player, playing honestly and losing money, but when I got lucky, they stole everything from me?

Just await on the resolution and don't write on emotions.

Mediators want only facts presented.

[mirakal]

Technically, it is not an issue that calls for an urgent solution, and during the holiday time, the technical team in charge may not be able to resolve it in time since it's not something that requires urgent attention, that's what i am saying.

I wasn’t really able to follow everything you guys were talking about. But if I may ask, what’s the issue you’re referring to that doesn’t require an urgent solution. Because as far as I know, once gamblers are involved, they usually think their issue needs to be resolved as quickly as possible.

You have a point, and I can understand that we gamblers always like having a solution to an issue asap, especially if it has to do with gameplay experience, and withdrawal, which is norma,l but we also need to understand that some issue cant be fix in an instant and once the casino reply they are working on it I believe they meant it.
The issue is shown below, and it is something we can easily bypass until it is resolved.

Honestly, some people are making too big a deal out of this. It’s just the search bar not showing games. I don’t see how that could even damage a casino’s reputation.

Even if it’s down for days or weeks, I think I can live without it. If you’re already familiar with the site, you can easily find the sport and check the list of available games, whether live, current, or within the next 24 hours. You’ll still find what you’re looking for pretty fast. Let’s not be too lazy about it.

[khaled0111]

...

It’s not a big issue that requires urgent intervention, but there is nothing wrong with reporting it here to draw the casino's representatives’ attention to it so he informs the dev team about it so they can fix it or at least add it to their to-do list.
This is the aim of these announcement threads after all. Reporting bugs, issues, and any other problems regardless of how minor it might seem, helps improve the casino and the services they provide.

[mitchr4]

...

It’s not a big issue that requires urgent intervention, but there is nothing wrong with reporting it here to draw the casino's representatives’ attention to it so he informs the dev team about it so they can fix it or at least add it to their to-do list.
This is the aim of these announcement threads after all. Reporting bugs, issues, and any other problems regardless of how minor it might seem, helps improve the casino and the services they provide.

Yeah, even if it's a small problem it's still good to report it. I use the search bar a lot to save time it really helps me instead of searching manually. Reporting issues like this shows the casino cares about user experience. Also, when the search function doesn't work, it can be confusing for new players who don't know the site layout yet.