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[lionheart78]

Yes, some of us may have a different understanding than what they include in the ToS, as there are often sentences that seem to imply a certain meaning, even though they don't actually mean it.

This is why we need to reach out to the support channel in order to confirm whether our understanding of the ToS is the right one or not.  Misunderstanding happens when the reader vaguely understands the written terms and interprets them according to their understanding without verifying whether their understanding is correct.  I once make this mistake so I know this kind of misunderstanding exist.

However, once a casino has determined that a user has committed a violation (of any kind), their decision is usually final, especially if the user hasn't provided a valid and reasonable reason. I've rarely seen a user win when deemed to have committed a violation, so the casino ultimately decides.

True that, just like the recent case in my country, the Bingoplus controversy, where the player won Php397 million or $6,688,513.08, and the platform voided the winnings and insisted that it was a system error. 

[Questat]

However, once a casino has determined that a user has committed a violation (of any kind), their decision is usually final, especially if the user hasn't provided a valid and reasonable reason. I've rarely seen a user win when deemed to have committed a violation, so the casino ultimately decides.

That’s why they bring the issue elsewhere, hoping the casino’s decision might get twisted in their favor. But if the evidence isn’t solid enough, that’s just not going to happen. The problem is, people who read these accusations without properly evaluating the evidence, or without understanding how casinos actually work, will immediately think the casino is a scam.

Some say good or bad publicity is still publicity, but I honestly feel that bad publicity like this can really hurt a casino’s reputation in the long run.

[Kelvinid]

However, once a casino has determined that a user has committed a violation (of any kind), their decision is usually final, especially if the user hasn't provided a valid and reasonable reason. I've rarely seen a user win when deemed to have committed a violation, so the casino ultimately decides.

That’s why they bring the issue elsewhere, hoping the casino’s decision might get twisted in their favor. But if the evidence isn’t solid enough, that’s just not going to happen. The problem is, people who read these accusations without properly evaluating the evidence, or without understanding how casinos actually work, will immediately think the casino is a scam.

Some say good or bad publicity is still publicity, but I honestly feel that bad publicity like this can really hurt a casino’s reputation in the long run.

There are two reasons why a gambler raises an issue against the casino.

 -They claim they have a valid reason, but what happened is that they were blocklisted for having suspicious activity and violating the rules.
 - Some stories are cooked up to ruin someone's reputation. They posted everywhere to gain attention, as they are paid to do it.

Every day, we keep seeing this, and it is no longer surprising. It is likely to happen because many people believe they are entitled, despite making mistakes.

[freedomgo]

-They claim they have a valid reason, but what happened is that they were blocklisted for having suspicious activity and violating the rules.

If that’s the case, then they really need to provide proper evidence and let the community evaluate it. We have a lot of smart gamblers here, and most of us judge based on experience as well. When someone posts accusations just to ruin a casino without showing any proof, it’s usually easy to tell if it’s real or not.

That said, it’s still good to see a casino rep responding to accusations, even those that aren’t really worth entertaining.
At least it shows they care about their image and the community they’re part of.

[Questat]

Every day, we keep seeing this, and it is no longer surprising. It is likely to happen because many people believe they are entitled, despite making mistakes.

We’re not really judging them, since we don’t know them personally. Most of what we say here is based on observation and some speculation, especially on how casinos handle these situations. They don’t think the same way gamblers do, because they’re guided by rules set by their regulators. That also means they don’t have full freedom to say whatever they want. Some things are confidential, and others can only be shared within the limits they’re allowed to disclose.

[impulse709]

Every day, we keep seeing this, and it is no longer surprising. It is likely to happen because many people believe they are entitled, despite making mistakes.

We’re not really judging them, since we don’t know them personally. Most of what we say here is based on observation and some speculation, especially on how casinos handle these situations. They don’t think the same way gamblers do, because they’re guided by rules set by their regulators. That also means they don’t have full freedom to say whatever they want. Some things are confidential, and others can only be shared within the limits they’re allowed to disclose.

Such cases are frequent so that they no longer cause surprise. Numerous players have the right to raise a complaint on a situation that they did not cause, or the situation where they were not familiar with the rules. We are not in a position to judge anybody since we only get a section of the story. Casinos also do not think like gamblers since they have rules and internal policies to adhere to. Secrecy causes them not to be able to share everything and in most cases, this causes confusion between users of the forums.

[Questat]

Secrecy causes them not to be able to share everything and in most cases, this causes confusion between users of the forums.

That’s what some people don’t understand. They think that if a gambler is expected to be transparent, then the casino should also show everything. But casino TOS are fixed, and they’re usually interpreted the same way across different platforms, since most of them share the same license providers and even the same game providers.

Because of that, what we experience in one casino is often very similar to what we’ll see in others. And at the end of the day, casinos are running a profitable business. Why would they risk scamming a relatively small amount if it could cost them their license? That logic alone should already be considered by people who are quick to judge.

[jcojci]

Secrecy causes them not to be able to share everything and in most cases, this causes confusion between users of the forums.

That’s what some people don’t understand. They think that if a gambler is expected to be transparent, then the casino should also show everything. But casino TOS are fixed, and they’re usually interpreted the same way across different platforms, since most of them share the same license providers and even the same game providers.

Because of that, what we experience in one casino is often very similar to what we’ll see in others. And at the end of the day, casinos are running a profitable business. Why would they risk scamming a relatively small amount if it could cost them their license? That logic alone should already be considered by people who are quick to judge.

If people understand the TOS and asks supports what they don't understand so they will not interpret wrongly. They will waiting for the investigation from the casinos and let them resolve the case.

If people wants more details information, they can contact supports then asks for further explanation. That is confidential for public but casinos can gives to them with terms and conditions.

Members here are trying to helps those who complain. But people should not lying giving the evidence and so the casinos. But the casinos should resolve the cases privately because we can't interfere and only tells what we know.

But mostly, those who complains can't be patient waiting for the casinos to do fully investigation and resolve the case.

[gunhell16]

However, once a casino has determined that a user has committed a violation (of any kind), their decision is usually final, especially if the user hasn't provided a valid and reasonable reason. I've rarely seen a user win when deemed to have committed a violation, so the casino ultimately decides.

That’s why they bring the issue elsewhere, hoping the casino’s decision might get twisted in their favor. But if the evidence isn’t solid enough, that’s just not going to happen. The problem is, people who read these accusations without properly evaluating the evidence, or without understanding how casinos actually work, will immediately think the casino is a scam.

Some say good or bad publicity is still publicity, but I honestly feel that bad publicity like this can really hurt a casino’s reputation in the long run.

There are two reasons why a gambler raises an issue against the casino.

 -They claim they have a valid reason, but what happened is that they were blocklisted for having suspicious activity and violating the rules.
 - Some stories are cooked up to ruin someone's reputation. They posted everywhere to gain attention, as they are paid to do it.

Every day, we keep seeing this, and it is no longer surprising. It is likely to happen because many people believe they are entitled, despite making mistakes.

Some complainants will stand their ground, insisting they did nothing wrong. On the other hand, the casino management will also stand by their investigation, claiming their actions were justified.

In scenarios like this, only one side is telling the truth, and the other is lying. It’s as simple as that. To understand what really happened,
We just have to wait and see whose side holds up under scrutiny.

[gaynellehalsey]

This casino has already proven itself wrong from its very first act: it steals players' deposits. I don't understand what you're talking about. If players were getting their deposits back, all this talk wouldn't be happening. Stop defending the casino; it's already shown itself in the worst possible light. There's proof of the theft, screenshots, and evidence that players' deposits weren't returned.

[Davidvictorson]

This casino has already proven itself wrong from its very first act: it steals players' deposits. I don't understand what you're talking about. If players were getting their deposits back, all this talk wouldn't be happening. Stop defending the casino; it's already shown itself in the worst possible light. There's proof of the theft, screenshots, and evidence that players' deposits weren't returned.

I am sorry that you feel this way. I have been following this thread for some time and even similar threads like this in the past. One thing I have noticed is that casinos love to take their time in doing a thorough investigation. Therefore in as much as you may want your deposit back, they would want to ensure that your claims are true so that they too don’t lose money. Whatever be the case, I truly hope it all gets sorted out as soon as possible. I hate to these types of issues play out.

[Don Pedro Dinero]

This casino has already proven itself wrong from its very first act: it steals players' deposits. I don't understand what you're talking about. If players were getting their deposits back, all this talk wouldn't be happening. Stop defending the casino; it's already shown itself in the worst possible light. There's proof of the theft, screenshots, and evidence that players' deposits weren't returned.

I am sorry that you feel this way. I have been following this thread for some time and even similar threads like this in the past. One thing I have noticed is that casinos love to take their time in doing a thorough investigation. Therefore in as much as you may want your deposit back, they would want to ensure that your claims are true so that they too don’t lose money. Whatever be the case, I truly hope it all gets sorted out as soon as possible. I hate to these types of issues play out.

I'm starting to get fed up with comments like gaynellehalsey's. I've deposited and played at 2UP.io and my deposit hasn't been stolen. Not at this casino or at the dozens of casinos I've tried throughout my time on the forum. I haven't had a single problem. On top of that, people like gaynellehalsey come to the thread with demands towards us who wear the signature as if we were to blame for something. Fuck them.

[gaynellehalsey]

This casino has already proven itself wrong from its very first act: it steals players' deposits. I don't understand what you're talking about. If players were getting their deposits back, all this talk wouldn't be happening. Stop defending the casino; it's already shown itself in the worst possible light. There's proof of the theft, screenshots, and evidence that players' deposits weren't returned.

I am sorry that you feel this way. I have been following this thread for some time and even similar threads like this in the past. One thing I have noticed is that casinos love to take their time in doing a thorough investigation. Therefore in as much as you may want your deposit back, they would want to ensure that your claims are true so that they too don’t lose money. Whatever be the case, I truly hope it all gets sorted out as soon as possible. I hate to these types of issues play out.

I'm starting to get fed up with comments like gaynellehalsey's. I've deposited and played at 2UP.io and my deposit hasn't been stolen. Not at this casino or at the dozens of casinos I've tried throughout my time on the forum. I haven't had a single problem. On top of that, people like gaynellehalsey come to the thread with demands towards us who wear the signature as if we were to blame for something. Fuck them.

What annoys you about my comments? I'm standing up for my money. Luckily for you, the casino wasn't harmed and even came out on top, stealing not only my money but also that of other players. Just because you weren't robbed doesn't mean they're saints. When a significant sum of money is stolen from you, I'll see how you handle it.

[internetional]

This casino has already proven itself wrong from its very first act: it steals players' deposits. I don't understand what you're talking about. If players were getting their deposits back, all this talk wouldn't be happening. Stop defending the casino; it's already shown itself in the worst possible light. There's proof of the theft, screenshots, and evidence that players' deposits weren't returned.

I've read the thread where gaynellehalsey accuses the casino of fraud. I've looked at the screenshots he provided there. I see that the casino refers to its right to confiscate everything "in the case when any irregularity has been noticed". This once again reminded me of the problem I had already raised in this thread. 2UP.io has established excessively strict and unnecessarily harsh terms of service. It granted itself powers that an honest casino simply does not need. I already contacted their support team with a suggestion to remove such draconian clauses from the rules. But I was clearly told that nothing would be changed.

I would like to ask a question to the casino representative. Why do you need the right to block withdrawals for an attempt to register a second account by the same person (as in my case) and for any "irregularities", as in the case of gaynellehalsey? What goal were you pursuing when you included these clauses in the terms of service?

[gaynellehalsey]

This casino has already proven itself wrong from its very first act: it steals players' deposits. I don't understand what you're talking about. If players were getting their deposits back, all this talk wouldn't be happening. Stop defending the casino; it's already shown itself in the worst possible light. There's proof of the theft, screenshots, and evidence that players' deposits weren't returned.

I've read the thread where gaynellehalsey accuses the casino of fraud. I've looked at the screenshots he provided there. I see that the casino refers to its right to confiscate everything "in the case when any irregularity has been noticed". This once again reminded me of the problem I had already raised in this thread. 2UP.io has established excessively strict and unnecessarily harsh terms of service. It granted itself powers that an honest casino simply does not need. I already contacted their support team with a suggestion to remove such draconian clauses from the rules. But I was clearly told that nothing would be changed.

I would like to ask a question to the casino representative. Why do you need the right to block withdrawals for an attempt to register a second account by the same person (as in my case) and for any "irregularities", as in the case of gaynellehalsey? What goal were you pursuing when you included these clauses in the terms of service?

They came here to make money, not to build a good reputation. I'm shocked that casinos like this still exist. Stealing deposits is a cybercrime. How can the licensing authority even allow such rules? This license doesn't inspire any confidence.

[Don Pedro Dinero]

What annoys you about my comments?

What bothers me is that you tell us to stop defending the casino when it's a casino that operates normally, that many of us have used without any problems, and that you're just another typical case of someone who's had a one-off problem, who's come here to muddy the waters, and who in most cases has somehow broken the ToS.

[SquirrelJulietGarden]

What bothers me is that you tell us to stop defending the casino when it's a casino that operates normally, that many of us have used without any problems, and that you're just another typical case of someone who's had a one-off problem, who's come here to muddy the waters, and who in most cases has somehow broken the ToS.

Problems always have chance to appear but if any accusation is made without evidence, and more importantly enoug solid evidence, that accusation is still considered as invalid. If a casino company with good business and reputation as the community knew, has an invalid accusation against its business, it's hard for community members to support any person behind that invalid accusation.

Without evidence or without enough solid evidence, an accusation can not be considered as valid but there is chance and time for providing more evidence later, if any more evidence exists. Unfortunately, most people came firstly with no-evidence accusations almost fail to provide more evidence later.

[gaynellehalsey]

What annoys you about my comments?

What bothers me is that you tell us to stop defending the casino when it's a casino that operates normally, that many of us have used without any problems, and that you're just another typical case of someone who's had a one-off problem, who's come here to muddy the waters, and who in most cases has somehow broken the ToS.

Listen, I bet on regular sports, won and lost, and I can't figure out what I violated, and I'm stunned by the fact that my money was stolen. That's why I'm here, defending my interests and waiting for a response from the casino. For now, the facts are as follows: the casino refused to comment on the rule violations. It's simple for you: the casino can write that you violated the rules, give you a vague, generalized rule, and you'll say fine, even though you didn't violate them, and move on. Am I understanding you correctly? These are the actions you would have taken if your account had been blocked, and you would have accepted the theft of your money. I've heard your point of view, so you don't have to respond to my comments anymore.

[virasog]

What annoys you about my comments?

What bothers me is that you tell us to stop defending the casino when it's a casino that operates normally, that many of us have used without any problems, and that you're just another typical case of someone who's had a one-off problem, who's come here to muddy the waters, and who in most cases has somehow broken the ToS.

Listen, I bet on regular sports, won and lost, and I can't figure out what I violated, and I'm stunned by the fact that my money was stolen. That's why I'm here, defending my interests and waiting for a response from the casino. For now, the facts are as follows: the casino refused to comment on the rule violations. It's simple for you: the casino can write that you violated the rules, give you a vague, generalized rule, and you'll say fine, even though you didn't violate them, and move on. Am I understanding you correctly? These are the actions you would have taken if your account had been blocked, and you would have accepted the theft of your money. I've heard your point of view, so you don't have to respond to my comments anymore.

Do you have multiple accounts ? Are you facing issues in withdrawals ? Also how much of your money is stuck in the casino ?
Sometimes we think that we are doing everything right but the casinos has their own rules. Ofcourse with the little information we have about your case, its hard to judge from here as who is at right.

However, whatever is the issue, the casino should tell in clear as what rules did you violate as both the parties should clear and the cases should be handled transparently.