Would you gamble on a casino without 24/7 support?

[stadus]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

[Ultegra134]

I was always fond of the live chat option, not in casinos, but any kind of website. It enables you to reach out to the support team fast and efficient, saving you the hassle of sending them an email for something simple that can be answered in just a sentence. I personally wouldn't mind if a casino didn't have 24/7 support, it's not a bank institution, in most cases it can wait a couple of hours till morning. However, a casino not having a livechat would be off-putting, not sure if I wouldn't gamble there at all, but it would be a deal-breaker for me.

[Makus]

well, i don't need 24/7 support because I don't gamble all day and how does anyone expect a constant customer service support, you cannot always expect them to be available at all times. all I need is for them to attend to the issues that I place even though it is mot immediately at least the problem is being tackled, it is better than making use of a casino that has a poor customer service and always using bots to reply customers. if a casino does not have a section to chat with agents then I don't think I can make use of it

[Nightwalker(NW)]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

So why do they always say that they have 24/7 customer support while they don't have, and to start with this is the first place that shows they are not worthy to be trusted for any reason. I do not like casino or gambling site that preach of 24/7 customer care support meanwhile nearly all the gambling site doesn't have, some is just for 12 hours while some are just 6 hours and after which they close for the day asked to wait for the next day. This is another area where gambling site should be working on because most them preached what they can't offer.

[Josefjix]

If I know from the beginning that such casino will not allow live chat support, I'll never gamble on the platform. If I am also aware that the platform does allow support through the mail only and doesn't allow live chat with support, I'll be careful how I gamble on the platform because sending mail to mail with casino support hasn't been faster. What matters most is the speed to solving the problems of the any users.

[Perfectbaby]

What is the essences of their operation?
To frank when ever I comes across something like that I don't mind leave that gambling, except I do not know from the onset about them.
Customer support is like what keeps the gambling site and bettor interacts and fix their problems and whenever all these are missing then there is no point of using that gambling site because if you have anything to fix you can't do it and you could be waiting till they get online and view your request before they could starts processing it.

[robelneo]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

If they operate 24/7, they should offer 24/7 support, as they cater to gamblers from every corner of the world. I can trust them, provided they deliver results for submitted tickets in an acceptable time frame. Support is part of a casino's reputation; they may have limited time, but how they address tickets in an acceptable time is what matters

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

All casinos I've played have active support 24/7, or they usually get back to your ticket in a few hours

[Hypnosis00]

It's rare to see online casinos who offers 24/7 customer support, so it's not really a big deal for me. I am okay gambling and when problems occur, I'll just leave a message on their support system and get back to it after few hours once a reply is already available.  What matters most is that they were able to provide a solution within that day, not avoiding to answer the problem.

However, problems occur when you are still new to gambling. But when you get used to gambling and gamble on your trusted casino, the confidence to keep gambling on that site is never worrying at all.

[Sanitough]

If I know from the beginning that such casino will not allow live chat support, I'll never gamble on the platform.

I don’t really see this as a big issue. You can easily check if a casino has live support, it’s usually visible right there on the site. From that alone, you can already decide if it’s worth continuing to play or not. Most of the casinos I use have live support anyway, so I don’t see why I’d choose one that doesn’t.

[DaNNy001]

This is one of the things that I look out for before making use of any casino, I don't feel safe if I there is no good support system...I prioritise this alongside fast withdrawals but this is able to make you identify which casino is a scam and also the ones that are legit.. I don't advice anyone to gamble without a customer service support because whatever goes wrong means you are on your own

[_act_]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

A casino not having 24/7 customer care is not my issue, my issue is if they will be only available from 8 or 9 am to 4 to 5 pm, they should provide excellent service at the time.

Or it can be through email and not live support, they should respond to my email before the next 24 hours.

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Is it a luck for me? I have been gambling for at least 12 years now but I had no issue before, and till now I have no issue.

[Orpichukwu]

Even for those other casinos which have 24/7 support systems, as they claim, how many of them have a human agent on standby during all of that period? I doubt they all have such manpower to provide help to customers at all times.

My own is to let them be available and be ready to answer questions even if it will take a few hours; let it be that there is an active support and not just me talking to an automated bot.

[Mrbluntzy]

I have not personally encountered any problem with casino that their customers support is not active 24/7 but based on the experience of others and the reports that are submitted here with description of how inactive some casino support are, it tells me how important the activeness of casino support mean to a gambler/customer. If I visit a casino and noticed that their support is not active, I won't use the casino because it's assume that when I have problem that seeks urgent attention, they won't be available and such situation can cause depression.

[BitMaxz]

It's actually frustrating if you're stuck in withdrawals due to some bug or something that needs to manual approval on the backend, but I don't think having a limited time for live support could lead to a scam casino. There are some casinos or any legit websites out there that use AI live support; it can solve most of the basic issues. If someone is having an issue that AI support can't solve, then we need live agent support, but not all can provide it since we are living in different countries, and I think they also lack staff, but this is rare for the casino; usually they have 24/7 live support, and they filter out those who are having issues that AI support can't handle.

[mirakal]

A casino not having 24/7 customer care is not my issue, my issue is if they will be only available from 8 or 9 am to 4 to 5 pm, they should provide excellent service at the time.

If they operate like that, it won’t really work. We’re all in different time zones, so the time you mentioned might not match when the casino support is actually available.

Casinos operate 24/7, so support should be the same. If they really want to be serious, they need proper 24/7 coverage, probably three people on rotating shifts, eight hours each. Anything less than that just doesn’t make sense for an online casino.

[Cointxz]

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Worst experience ever because you have no choice than to wait in case the casino withdrawal is on manual approval while the person in-charge to approve withdrawal is the support himself.

I experienced this before and I lose a lot because of the waiting time makes me just gamble the money.

There’s a lot of alternative casino that offers better service which there’s no reason to stay on casino without 24/7 support.

[topbitcoin]

It will be a little difficult if there is no live chat because after all, email support, especially not 24/7 because it can be accessed for certain times, can be a problem in complaints in the end.

I think reputation will be closely related to how the site provides services including answering when there are complaints and when something like this happens it will be very difficult to survive from a site that is not clear.
I would prefer to look for other alternatives because for me live chat support can be a good solution and when there is more service especially in fast response or always answering as it should be done of course this will be a plus for a site especially when we don't have to wait long to make deposits and withdrawals regardless of the amount.

[rachael9385]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I had some issues wirh a particular sportsbook recently, after placing withdrawals i waited to receive my profit but for 24 hours I didn't get any response from the agents for almost 42 hours until I got the money unexpectedly after losing hope that I would get it. This is one thing you must look out before you continue making use of any casino, customer service should be q priority for everyone

[Churchillvv]

I’ve never had an experience on it but know for sure that casinos without 24/7 online support will face big challenges, I still remember how stressful it was for someone I know who mistakenly lost something important to him in a casino, he had to email and call a number that is meant to represent them in my country and then let the money slide, hence it’s always very dangerous to do without such support, as you might end up putting yourself in to a big chaos.

[terrific]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

I think that this only could happen if it's proven to be reputable and don't cause a lot of troubles to their users.
So going with the "good reputation" I guess that I'll still give it a shot with that.
I'll only continue to gamble if I have proven that there's no problem that have occurred with my stay and gambling experience throughout the period of time.

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I don't usually contact them because so far with most that I've used, everything went smoothly for withdrawals and even for the bonuses.