Would you gamble on a casino without 24/7 support?

[ryzaadit]

Yes, it's fine.

As long the speed transaction withdraw was fast. Just looks METAWIN, they don't have live support in their website. They using discord and mod for help + their ticket system in discord as well with timeframe ticketing process like not instans to get reply.

But, I'm happy playing on there. Having a few bigs win, deposit history and waggering.

[Shinpako09]

Even if it’s reputable, I’ll refrain from playing in a casino that doesn’t have 24/7 support. I only contact support rarely, but knowing they’re available whenever I need them makes my experience better. I’ve said this before, chat support can be a turning point for a gambler, so having it 24/7 should be the bare minimum. If they can’t afford to provide 24/7 chat support, it’s either they’re not fully prepared financially or they just want to cut costs and rely on AI instead.

[freedomgo]

I’m not really the type of gambler who likes to complain or chat with support all the time, so I’m fine playing on a casino even without live support.
Reputation matters more to me, as long as they reply to emails, I’m okay with that.

I just treat them the same way I treat exchanges I’ve been using for years already. Not everything is instant, but I’ve never had an issue that wasn’t eventually resolved. No live support is fine for someone like me as I have patience and I understand that some things just take time to process.

[Vaculin]

Yes, especially if I've known and trusted that casino already. Having 24/7 support is good, but its not always as necessary as it is. The fact that your concern will be addressed within a day, for me that's fine enough, I will definitely stick to that casino if ever. Except if there are other concerns that I think they find no means to solve, that is a red flag.

The important thing here, you know well the casino already, especially if its being referred to you by a good and trusted friend of yours.

[AVE5]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Why won't the online casino help service be 24/7 when they knows the casino is operating 24/7 where players are bound to need their assistance at any time.
So what happens when customers need them the most and they're not online to respond to them? Why not such casino also shutdown from operating during while the customer service attendants won't be live to select players complaints.
Honestly I don't find such casino comfortable nomatter their reputations. Although I rarely be in need of the customer service of which I may not have problem playing in such casino but because I'm always concious, I'm always preparing for the worse so for that i can't play in such casino.

[Rashlyowl]

Customer support is a feature that every casino must have nowadays bros @stadus, if there is a casino that does not have customer support, it means that they are not at the minimum threshold to be a good casino. I checked all the casinos that advertise on Bitcointalk, none of them have no customer support. Before the crypto era, I had an account at a casino that supported our local currency & language, but they lacked customer support beyond direct email. Luckily, I never encountered any issues & if I had, I think I would have reconsidered playing at that casino.

[EL MOHA]

I don’t really see this as a big issue. You can easily check if a casino has live support, it’s usually visible right there on the site. From that alone, you can already decide if it’s worth continuing to play or not. Most of the casinos I use have live support anyway, so I don’t see why I’d choose one that doesn’t.

The only major Obstacle is to know how effective the online support is, most exchanges have this live support on them but sincerely they are just there for nothing because users hardly get the support from the team through the place just some random bots answering messages without actually getting some quality solutions to their problems and that’s why the solution is always to stick to reputable platforms which others can actually give out feedback about because with a new platform it’s actually difficult to find out it’s reputability.

 More so to avoid looking for supports every time the best thing is to stick to the rules of the platform and abide by them and this will help you from looking to reach out for Support all the time

[Kelvinid]

I was always fond of the live chat option, not in casinos, but any kind of website. It enables you to reach out to the support team fast and efficient, saving you the hassle of sending them an email for something simple that can be answered in just a sentence. I personally wouldn't mind if a casino didn't have 24/7 support, it's not a bank institution, in most cases it can wait a couple of hours till morning. However, a casino not having a livechat would be off-putting, not sure if I wouldn't gamble there at all, but it would be a deal-breaker for me.

Same here. It makes easier on our part to reach them and talk about our concerns, even if there's no immediate answer after, that's never a problem anyway. Though it would also be very nice having 24/7 support, but the more you are playing with that casino, the less problems may occur also since you get to familiarize already their rules and the nature of how their casino works.

But having a livechat is really one of their assets, you get to trust them more having that.

[Rruchi man]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

A casino with a reputation but limited hours of customer support can still be trusted by me as long as when they are active to resolve customer issues and challenges, they actually work and function to customers' satisfaction.

There are casinos that claim to offer 24/7 customer service support, but if you bring up an issue to them, they may actually take some time to give you a response or reply. Such service is not 24/7 to me if you're not replying almost as quickly as a complaint is made.

[AmoreJaz]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

A casino with a reputation but limited hours of customer support can still be trusted by me as long as when they are active to resolve customer issues and challenges, they actually work and function to customers' satisfaction.

There are casinos that claim to offer 24/7 customer service support, but if you bring up an issue to them, they may actually take some time to give you a response or reply. Such service is not 24/7 to me if you're not replying almost as quickly as a complaint is made.

Yes, that is if you have proven their trustworthiness. They can have their support 9-5, it doesn't matter. But how they do business these days is that - they have AI support in case no actual person is available. So if they are just asking regular or common question - the AI support can already answer their concerns. But if they need actual person attending their issues, then, they can wait. But most sites have their shifting support already so they can accommodate 24/7 requests.
But to answer the question - I can still play on the site without 24/7 support. But we all know, waiting for answers is like waiting in vain especially if you are withdrawing your money. But if the site is trusted, you just need to believe that they will do their best once their support comes in. However, most casinos have their 24/7 support because of AI. If it can't be resolved with AI, then that's when real technical person will address your matter.

[ralle14]

I've played in casinos that didn't have live support at times when I needed help, so the lack of support presence won't be enough to stop me from gambling as long as the casino can run smoothly for the most part.

I can't think of a casino that doesn't have live support nowadays, but when I was still a lurker in one of the big casinos, I saw someone asking for help with a withdrawal request through the casino chat, and at the time, only the moderators were there to keep him in check.

[qwertyup23]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

I would NEVER even consider gambling on a platform who does not have any kind of support or whatsoever.

The issue with online gambling is the system itself- it is built upon an online platform where the presence of bugs and issues are inevitable. In the event that you encounter a technical glitch that involves huge amounts of money in the process, who would you contact? If there is no means of communication between the player and the casino, how would you even resolve this issue?

Personally, having all the means of communication possible with the CS is indispensable. This is what makes or breaks a gambling casino- even if you have all the rewards and privileges available, if you cannot contact them, then everything would be futile.

[jcojci]

Gamblers at the first time don't even think about 24/7 live support. They will only contact live support whenever they have problems because they playing gambling without thinking about that.

I can accept if that casinos don't offer 24/7 live support but they must have reputations. They can add that feature later and focus to build their reputations but that can makes them slow respond. I don't gamble daily so I don't need that especially I don't gamble using much money.

But if there is no 24/7 live support, they may needs longer time to finish all things. That will makes members not comfortable.

[Agbamoni]

Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

If they have a good reputation and would respond to my complaints no matter the hours, I wouldn't mind using the casino.
Not every time do I need the help of the support team. In fact, I have been gambling for years now, and I've never encountered any issue that I need help with.
What truly matters to me when using a casino is if they are reliable, and if they havea good reputation, in regards to deposits, withrawals and services rendered.

[laijsica]

In my experience, most casinos advertise 24/7 live support, but they provide auto generated replies.

A few of the top casino platform provide live customer support during specific hours.

I have personally never had any problems getting customer service from a casino.

[vanesha]

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I actually had a different experience. I tried an unfamiliar casino site that claimed to have 24/7 customer support, but instead they scammed me. I topped up on their site, but they didn’t have the games I wanted. When I tried to withdraw, they asked for personal data that should not have been required just to process a withdrawal. I don’t have a problem with any casino sites as long as they are trustworthy and truly able to safeguard my assets, even if they don’t offer 24/7 customer support.

[Oshosondy]

If they operate like that, it won’t really work. We’re all in different time zones, so the time you mentioned might not match when the casino support is actually available.

Casinos operate 24/7, so support should be the same. If they really want to be serious, they need proper 24/7 coverage, probably three people on rotating shifts, eight hours each. Anything less than that just doesn’t make sense for an online casino.

If you are referring to international gambling sites, you are right, their customers service do not work with time zone, but know that there are local gambling sites, maybe they have 24/7 customer service but there is possibility that they may not have 24/7 customer service. I am referring to their live chat and not email. Customer service in casinos can be slow to respond to emails, unlike live chats.

[joeperry]

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

If it is trusted and only has email based help, I actually don't mind as long as my concern isn't urgent. I've been playing in Polymarket for a week now and most of the transactions there are automated and it doesn't need any support actually and I don't see any problems with it. Now, if I have an issue with the casino and they don't have online support 24/7 I think that's the problem we're going to encounter. So far in my experience, I haven't encounter any serious problem with casino but they do have  24/7 support (not the poly market) and I do think having a support is good depends on the what the gambling site is offering. What I'm saying is in Polymarket the transactions is on chain which rarely encounter problem and therefore there's no need for a 24/7 chat support but for typical casinos, I think it's needed.

[danherbias07]

I might prefer the non 24/7 support rather than having an AI answer everything.

That's one of my bad experiences when it comes to customer support here in our local online casinos. It's always the AI that will try to answer the questions, and it's based mostly on the FAQs. You will never ever have a chance to talk to a real human, even if you choose to talk to customer support. Worst, it's 24/7 like that, and it's like they don't have any employees who would do the job.
Anyway, I already left that online casino because I don't even see any fairness in it. It just eats money, and if you are having trouble with deposits, no one can answer you clearly. You will just have to wait until it's fixed, which is the worst that I have experienced in every local online casino that I tried.

[Outhue]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

Limited hours or email based help is more than enough, I want answers at times and it doesn't have to be in an instant, wanting a quick response is different from wanting an answer, I can always wait to get them later and casinos aren't the only ones who operates this way, even the most successful e-commerce companies don't respond instantly so I've gotten used to that style.

The only reason I would ignore a online casino is if I am asking for a solution or something and they never respond, I will gladly find another casino to try my luck, make sure you get back to me is my motto.