Would you gamble on a casino without 24/7 support?

[Yaunfitda]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

As per my experienced, I think I haven't seen a casino that doesn't have a 24/7 support. As they exists on a 24/7 basis, they should have a lot some form of support for gamblers who have questions or issues on their platform. If they can't provide it, then it's better for them to not go online for 24/7 and stop when there are no support line for gamblers as it doesn't really make sense for them to allow gamblers playing on their platform while support staff doesn't exist. Even having 24/7 support for most casinos right now are not a guarantee for gamblers that the issues can be settled, maybe just minor once. But if there are bigger issues like withdrawal then it will take sometime. But at least if there are someone to answer, at least gamblers are not left behind.

[rachael9385]

If I know from the beginning that such casino will not allow live chat support, I'll never gamble on the platform.

I don’t really see this as a big issue. You can easily check if a casino has live support, it’s usually visible right there on the site. From that alone, you can already decide if it’s worth continuing to play or not. Most of the casinos I use have live support anyway, so I don’t see why I’d choose one that doesn’t.

well i don't think that people look into details before deciding on using the casino. like you said,.it is always visible but a lot of gamblers are not patient enough to see if this is an option that is avaliable. live chat is something that is very important because it is more reliable than having chatting bots to respond to critical issues that needs urgent attention to solve. running a proper check is important

[alani123]

I've never had an issue and a bookmaker that required instant attention.

With that said, I know live chat is just tier 1 and can't solve any real issues at their own accord
 So I wouldn't mind playing at a casino where support is with tickets and they would respond ina few hours or days.

[JeffBrad12]

A casino without live support is a scam! None will trust their money to that casino. A live chat support becomes a minimum standard for a trustworthy platform to provides 24/7 on time communication toward its users that encounter a problem.

The only dumb gamblers who are gonna trusting their money there.

[Mayor of ogba]

Support is the only means we can iron out any problem we encounter when we are gambling online, so if there's a casino that doesn't have 24/7 live support, I won't gamble at that casino because if I encounter a problem, it won't be sorted out within 24 hours.  I prefer gambling at a casino that has 24/7 live support so that if I encounter any problem, it will be sorted out quickly.

[Odusko]

Casinos with limited or email only support 

Email only support means you can never get an answer from them. Sent email gives zero guarantees it will be replied or even read. Difference between live and email support is that you can ask live support until you understand or problem solved. Email support answer can look like copy/paste from ToS with additional "decision is final". Often by contacting email support in casino you get reply, not solution.

Some times I prefer to even use email to contact support or even social media handle is better for me most times to get quick response to issues, most times i don't even contact support I go straight to the social media handle that Way the respond is fast. But then also we have to get alternative which as it is support assistant most especially live support is very important for a platform.

[Accardo]

Some times I prefer to even use email to contact support or even social media handle is better for me most times to get quick response to issues, most times i don't even contact support I go straight to the social media handle that Way the respond is fast. But then also we have to get alternative which as it is support assistant most especially live support is very important for a platform.

Talking to support on social platforms can be tiring if you're looking at reaching a specific department, say the finance team, they'll kill time before relaying the message. Casino support on the base line works best for deposit, withdrawal and payout issues, which is the basic thing they need to know or talk about, however, when you are in need of complex matters that may need the presence of a service team, mail works best, the reply turn around time is faster.

[michellee]

If that is gamble for small amount that I always did, I don't bother if the casino don't offer 24/7 live support. I can understand that maybe they don't have that yet especially if they still under development. If they have a good reputation, that is enough for me to gamble there.

But it is better casino considering to have live support. That will helps their members if they have a problem or want to asks something. Members can get fast respond from the casino and gives good values to casino.

[Akbarkoe]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

If the casino operates 24/7 then the support should also be in line because problems can occur at any time, but for me so far it is useless, I only had a few problems and did not report it immediately, so far it is going well, I think it is useless for me, because the casinos I have used so far besides having a good reputation everything runs smoothly.

[Altryist]

If that is gamble for small amount that I always did, I don't bother if the casino don't offer 24/7 live support. I can understand that maybe they don't have that yet especially if they still under development. If they have a good reputation, that is enough for me to gamble there.

But it is better casino considering to have live support. That will helps their members if they have a problem or want to asks something. Members can get fast respond from the casino and gives good values to casino.

Even 24/7 online support may not solve your problem immediately, sometimes it takes time to find a solution, so round the clock support doesn't mean your issue will be resolved quickly. And if I'm playing with small bets, urgency isn't important to me. I can submit a request and wait for a response for as long as it takes. So, I think it's more important to me that support does its job well, rather than just responding quickly in the chat.

[Nathrixxx]

It will look somehow for us to decide on using a gambling platform that we cannot reach out on in case of anything, we may not planned for it, but its of a necessity that we see that we are being able to communicate effectively with the casino through their agent, but if this is not made available, they can as well provide other means of contact like their emails or other social media handles. At the same time, as for me, I don't think I can use such, knowing that they do not have a representation.

[sompitonov]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

If the casino operates 24/7 then the support should also be in line because problems can occur at any time, but for me so far it is useless, I only had a few problems and did not report it immediately, so far it is going well, I think it is useless for me, because the casinos I have used so far besides having a good reputation everything runs smoothly.

There are also experienced users who have played at many online casinos and understand the interface perfectly. I'm not saying they're all the same, but I can personally figure out how to use any casino and how to make a deposit or withdrawal. Of course, there are other issues, but the hardest part is for newbies who will have a ton of questions about support. If a casino doesn't want to lose new players, they'll be forced to implement support at their casino, otherwise they'll simply leave because they don't understand the issue.

[passwordnow]

A casino without live support is a scam! None will trust their money to that casino. A live chat support becomes a minimum standard for a trustworthy platform to provides 24/7 on time communication toward its users that encounter a problem.

The only dumb gamblers who are gonna trusting their money there.

I guess that you've missed the condition there that it's already a established its good reputation. But I know where you are coming and that's why it has become not a good option for someone who prefer to have a live support. We all want that there's someone behind the desk that can help us anytime. While I don't think that I'd call them scam for not having that but, it's going to give that impression that they're terrible in customer service.

[Akbarkoe]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

If the casino operates 24/7 then the support should also be in line because problems can occur at any time, but for me so far it is useless, I only had a few problems and did not report it immediately, so far it is going well, I think it is useless for me, because the casinos I have used so far besides having a good reputation everything runs smoothly.

There are also experienced users who have played at many online casinos and understand the interface perfectly. I'm not saying they're all the same, but I can personally figure out how to use any casino and how to make a deposit or withdrawal. Of course, there are other issues, but the hardest part is for newbies who will have a ton of questions about support. If a casino doesn't want to lose new players, they'll be forced to implement support at their casino, otherwise they'll simply leave because they don't understand the issue.

Ohh obviously for beginners it is very important, it will be very useful, they will ask many things especially the button icons are different from the casinos they have seen or never seen at all, Live Chat support is very useful for beginners who ask for instant help, I will not deny that it is very important, and almost all casinos should have support, but for 24/7 I think it is not necessary to be mandatory and also will not be considered irresponsible or not have a good reputation.

[panjul07]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

In the past (early stage of crypto gambling industry), most casinos did not provide 24/7 live support but there were many players played on those casinos.
24/7 live support is good but it does not mean that those casinos without 24/7 live support are bad.
As long as there is still a way to contact them such as by email, social media or others then it is still good enough.
It has nothing to do with reputation as well IMO and I will not trust casino just because there is 24/7 live support.

[Fiatless]

Support is the only means we can iron out any problem we encounter when we are gambling online, so if there's a casino that doesn't have 24/7 live support, I won't gamble at that casino because if I encounter a problem, it won't be sorted out within 24 hours.  I prefer gambling at a casino that has 24/7 live support so that if I encounter any problem, it will be sorted out quickly.

Some casinos will claim they have 24/7 support systems, but most of the time, bots are used to respond to complaints. These bots come up with generalised comments that sometimes don't help you in any way. I would prefer to have a human support system for a limited period than to have a 24/7 support system that is manned by bots. Interacting with humans gives faster and more helpful results.     

[Strongkored]

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

We will certainly find it difficult to get answers to the problems we face, but even though the casino has 24/7 support, sometimes they need time to approve our KYC, and what's annoying is that usually the KYC appears when we are about to make a withdrawal, meaning our withdrawal will take longer to be processed.

[YOSHIE]

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

In my experience, online casino operators who work in the field of KYC, even though they are not active 24/hour, are only active at certain times, that's not a problem for me, as long as they are really serious about responding and handling the problems of the casino users.

Yes, I understand that they are also humans who need rest and other things that have to be done, maybe I don't mind that they are online 24 hours, the point is that all complaints will be resolved and handled, that's an important point for me, why are they online/active 24 hours, but they never solve the problem, for me the seriousness of a casino operator is not judged by whether they are active 24 hours, but by how they handle the problem.

[Emeraldo]

Casinos with limited or email only support 

Email only support means you can never get an answer from them. Sent email gives zero guarantees it will be replied or even read. Difference between live and email support is that you can ask live support until you understand or problem solved. Email support answer can look like copy/paste from ToS with additional "decision is final". Often by contacting email support in casino you get reply, not solution.

Sending email to a casino for an issue that needed to be settled will take a long time to be replied and you might not get a straight answer to clarify the issue on ground. Writing email to a casino is not a reliable way to get solution to the issue on ground and that means all casinos are expected to have a customer support that will be attending to users that have complains or inquiries to make about the casino and not bot that do give a concrete information to users which can be very misleading.

[Fivestar4everMVP]

I’ve been thinking about how important customer support really is when gambling online.
Some casinos don’t offer 24/7 live support, only limited hours or email-based help. Would you still trust and gamble on a casino like that, even if it has a good reputation?

Based on your experience, what kind of issues did you encounter with casinos that don’t have active online support, especially during KYC or withdrawals?

I have gambled on a casino with 24/7 live support for several years without ever having to contact support, that's actually from 2022 till date, I have never had any reason to contact support for whatever reason, that casino is Stake.com.

I don't know about other users experience with this casino, but my experience with the casino has been very smooth, I submitted my document for kyc verified immediately after I registered on the casino and was verified in less than 10 minutes, since then, nothing have ever lead me to contacting customer support, this is why I actually believe that I can gamble on a casino without 24/7 live support without issues, my personal believe though, not me advising anybody..